<h1>FAQ's</h1>
[accordian divider_line="no" class="" id=""]

[toggle title="What is an Escape Room?" open="yes"]An Escape Room is a LIVE ACTION game for you and your friends! You will have 60 minutes to find clues, collect information, solve puzzles, and complete your challenge.  Your goal is to solve a mystery or complete a final task before your time runs out! All of our rooms are fully themed so you feel like you're in another place... [/toggle]
[toggle title="Will I really be locked in?" open="no"]No. There is always a way to exit the game, but we know you'll be too involved to even think of leaving because you'll miss out on the fun![/toggle]
[toggle title="Is there an age minimum?" open="no"]We suggest ages 8 and up.  8-14 year olds must be accompanied by at least one paying adult (over 18).[/toggle]
[toggle title="How long does the game last?" open="no"]That depends on how well your team works together. You have 60 minutes in the room (unless you arrive late). But if you solve the puzzles quickly and have good communication, you might be even recognized on our Leader Board![/toggle]
[toggle title="Do I need to bring anything with me?" open="no"]Just bring your friends, a smile, and expect to have a great time.[/toggle]
[toggle title="Can I bring anything into the room?" open="no"] Everything you need is provided for you in the room.  We ask that you turn cell phones off during the game, and refrain from taking pictures/videos while in the game rooms. No food or drink allowed. [/toggle]
[toggle title="How can I buy tickets?" open="no"]<a href="https://idealescaperooms.com/book/">Start here</a>, find the room you want to reserve, select your date, and pay online. Please feel free to call if you have questions, or need help planning a large group event (more than 10 players). 248-572-3999 during business hours, or 920-372-2733 during other times.[/toggle]
[toggle title="Can I come without a reservation?" open="no"]We can't guarantee that a room will be available when you come if you didn't confirm your time preference with a booking. Most escape rooms are booked in advance, so it's always best to check the online schedule. But if you're visiting the Legacy Center, please stop by Suite 246 and check the schedule while you're there. If the schedule allows, your group can book in person, or you can book a future date. [/toggle]
[toggle title="I only want my friends in the room with me, is that possible?" open="no"]Yes, you can invite more guests to fill the room (up to the maximum number of players allowed), or you can purchase at least 6 tickets and ask for a private room. Call 920-372-2733 to ask for a private room. This has to be done manually, so if you don't call and you have additional spaces left, you may be playing with other guests.[/toggle]
[toggle title="What if I'm running late?" open="no"]It's important for all guests that we follow the schedule. If you're late, you can join your group when you arrive, but you'll miss out on some fun! If your entire group is late, we will still go through the Orientation, and get you started as quickly as possible...but your game will end at the scheduled end time. Please remember to check the <a href="https://idealescaperooms.com/contact/">Map of the Legacy Center</a> ahead of time so you know where to find us, and to allow yourselves sufficient travel time.[/toggle]
[toggle title="What if I'm under the influence?" open="no]Unfortunately, if you are under the influence you may not be permitted to play. You (and others around you) will have a much better experience when you're able to think clearly. Your team needs you to participate at full capacity![/toggle]
[toggle title="What if I want to bring extra people than the room allows?" open="no"]  We can add one more space to Mona Lisa and Wild West if you call to request a higher maximum number of players. We've had 11 play Mona Lisa, and 10 play Wild West, and the larger groups still enjoyed the games. There's plenty of space, but there will be a little less for each person to do when playing with larger groups. The price is still per person.  <a href="https://idealescaperooms.com/corporate-events/">Contact us</a> (via contact form) for help with larger groups, or call 920-372-2733.[/toggle]
[toggle title="Do you offer Gift Certificates?" open="no"] Yes!  Gift Certificates are great ideas for Birthday presents, Christmas presents, or just because... You can purchase a Gift Certificate for any amount (in multiples of $20). To forward the gift certificate to someone special, simply click "forward gift via email" and add an email address and personal note. Gift Certificate codes can be used multiple times until the full value is redeemed. <a href="https://idealescaperooms.com/gift-certificates/">Click here to purchase a Gift Certificate now.</a>
[/toggle]
[/accordian]
[toggle title="I still have a question that is not answered here." open="no"]No problem. You can contact us <a href="http://idealescaperooms.com/contact/" target="_blank">HERE</a>. [/toggle]

&nbsp;