One of the most challenging clients that I've worked with was a client that felt as though she or he, they were not being heard. So I felt as though in that situation the best thing to do was to ensure that they knew that they had my undivided attention on every single thing that they said, on all of their needs, on all of their concerns, making sure that they had my undivided attention on every single thing. Even though the call may have been rough at the beginning or the call was, it was challenging, we'll just say. It was very challenging from the start. But the best thing about that call was the fact that we ended on a positive note. So I took it bit by bit, piece by piece, that phone call. I made sure that I recapped on every single thing that was stated in that phone call from the complaints, the concerns, the not being heard, all of that. Just ensuring that, hey, I'm here to make sure that I service you and I'm here to make sure that your needs are being met, okay? I hear you. So let's recap. Let's do what we need to do. Okay, so you're telling me this. Let's break this down. Basically allowing them to be the captain of the ship, but not necessarily captain of the ship, but to make them feel comfortable about being on the telephone call and being heard and knowing that their needs are being met. And that to me was rewarding, not just for me, but also for them because they finally got an agent on the line that took into consideration, hey, this is what I'm calling for. This is what I need. This is the help that I need. Can you help me? So being that lifeline for someone that needs that, that support and needs that listening ear, that's what I find pride in doing is being that person that can be that person to hear, help, aid, assist, and let them know that, hey, your needs are being met. I'm taking all of everything that you're bringing to me in my hands and I'm going to do my very best to ensure that you're satisfied at the end of this call.