I think what separates me from other candidates is I've been an agent, I've been an agency owner. I know how difficult it is. I understand the importance of getting back to a client in a timely manner. It's not an easy job, but I've got 30 years of experience. I understand and can adapt to different types of clients, how they like to be treated, how they like to communicate. I understand the insurance industry front and back. I know my competitors. I'm fully licensed, auto home, personal lines, health and life, AHIP certified, annuity certified. I have a lot of years of experience. So I understand the importance of retention, which is huge. I believe that I have the customer service skills and the knowledge to really make this come true.