The skills that I would bring to this job, first and foremost, would be my 10-plus years of sales and customer service experience in various industries. Among them, most obviously important is my insurance-related experience. Second, I have excellent communication skills, which obviously they are very important. Among those communication skills would be my ability, my listening skills, because for needs analysis and solution selling, it is very important, obviously, to listen and interpret what the individual is telling you. And then I might also add I have computer skills where I'm very used to having multiple programs open simultaneously and being able to communicate with the customer and navigate through those apps. And I have typing by touch, and so it's easy for me to enter information as the call proceeds.