When, one time that I did have, I'm working in the past through a call center working for Care Net Healthcare, I did have to do orders for patients' medications. When I did that, I did have certain situations that a client would be upset that they did not receive their medication or over-the-counter prescriptions. And supplies in that sense, they had stated they had ordered them, but they still hadn't received them. So they would be very upset and wanting it either overnighted or they would want, sometimes if it was overnighted, they did have to pay for the shipping. But then I would be able to do the resolution of stating that if, obviously, if I can see the order was placed, but it was not placed correctly, or if it's something on our end, then I would be able to go ahead and cover the shipping on our end for them. And resolution-wise is I would either get it overnighted immediately or I would have my supervisor override that we would need to have this medication sent to them immediately so that they would be able to have their medication that they do need to take. So that is a way that I was able to resolve an upset customer.