Tell me about the goals you were given at your last and current position. How often did you meet or exceed them? Well, I was hired as a commercial lines processor and had exceeded that position within two years. My goal was to meet assistant account manager. That's what the agency wanted me to work up to and then eventually account management. After two years of account manager assistant, I then became the account manager and noticed that there wasn't a lot of solid training. So then I offered to develop a training program for all onboarding employees as well as current account managers to train from the very first position of processor to account management. I've met every goal along the way and have exceeded them. We've successfully trained three to four people. They are excelling at a rapid rate now. And so I feel that I have gone above and beyond my goals, the agency's goals, and now I'm looking to just grow in my professional life.