Tell me about a challenging client you have worked with and how you handle it. Since I only taught in education for two years, most of the rest of my career, the last 40 years was working, years were working in the insurance industry, and that's totally different from being an educator. When you're dealing with a difficult, not difficult, a challenging client, the most important thing I remember is that from my early training as a claims rep is that nothing is etched in stone. You have to learn when and how to compromise. You have to learn when to give and when you might have to stand firm. I've had challenging insurers, challenging claimants, challenging agents, insurance agents that might want to do the claims for just a job, and sometimes you just have to be firm. But most importantly, most of the time, I felt like I could work something out because I listened to people, and a lot of times people might just not understand what they might be demanding or asking. I remember one claimant, his vehicle was early in my career, his vehicle was a total loss, and he thought that when you told out your vehicle and it was replaced, he thought it was replacing the vehicle with a new vehicle, not the actual cash value of the vehicle that was damaged. So say for an example, if you got a 2000 car, and now it's 2024, and the car was told out, he thought he was supposed to get it replaced with 2024, I meant to say, instead of a 2000. He didn't understand that, and so he called the insurance commissioner on me, and that was the one and only time the insurance commissioner ever called because it was understood you did not want the insurance commissioner calling you because it seems like you were doing something wrong or didn't know what you were doing or being dishonest or whatever.