I'm a very light-hearted person. I like to smile a lot and laugh. I feel like I know when to crack jokes and kind of when to bring up happy memories and different things to help me connect with the people that I'm talking to. It very much is a feeling of the person you're talking to and kind of where you can go with them, how you can kind of touch a good side with them if you say one thing and they laugh or if you say something else and it seems like it touches their softer side. It's just a learning technique I think with reading the person that you're speaking to.