When I was a shift lead at Meijer, we would constantly have people that came in and gave us issues. They would want us to just diffuse the situation as quickly as possible, but I would do a lot more than that. I would make it more palpable for that customer to come back by helping them out as much as possible. I was actually commended for it quite a few times. There was a customer that came in and he started just complaining about the gas prices and everything. Apparently, he had just pumped. We didn't know that. So he came in and the price got changed. So he came in and he got really irritated and I made a judgment call and called my upper managers and had them come up to give me a hand and help me out. We ended up helping, not necessarily refunding him the extra for the gas, but we ended up giving him a gift card and he ended up coming back that next week. From what I hear, he's been a repeat customer ever since.