I actually spoke about this in the previous question. The last thing I did when I worked at State Farm was to help a customer track down their vehicle. We use a Jiro, which is a third-party towing company, and they had picked the vehicle up after hours. The shop was closed. So they took it to one of their vendors' logs, and the insurer couldn't find it. The police wouldn't help him because apparently when he purchased the vehicle, all that information wasn't transferred over to provide the exact location of the vehicle. So I did work with a Jiro, who is not the most helpful. But I was able to get a list of their vendors in the area. Not only was I able to find the insurance car, I was actually able to verify it was delivered at the shop. And not only was that customer completely de-escalated and stayed a State Farm customer, I really felt good about what I did. I like feeling good about my job and helping people. So I was really proud of myself for that.