My goals for professional development are to be able to improve customer service, being able to communicate effectively and very well for customers, to always be aware of new stuff if software has been updated or something, say in the Microsoft Office or Gmail email or something that the office, the company uses, to make sure I'm always on top of the updates so that I don't forget how to do something. Professionally, always making sure I'm on top of everything, everything's getting done efficiently and on time and making sure I haven't forgotten anything and that I'm not rushing through my work but being digilent throughout it.