A time that I went beyond my employees' normal job expectations to get a job done was just going in and helping the customer, assuring them, you know, if I can't take care of them, I can try to do everything in my power to get it done. At first, just put the customer at ease. If it's something that I know that I can do, even if it's outside of my department, if I know I can do it and someone else is busy, just help the customer to take care of everything their insurance needs, but, you know, still being in compliance with my job as well.