Here at my present job, I'm an office manager, but I also work at customer service desk and I deal with a lot of complaints and refunds and all that and good communication skills with them and really listening to them and addressing their needs as necessary and letting them know how everything works. You know, just great communication is what people look for to just for you to seem really honest and straight up and forward with them, because why we wouldn't treat them like our own family member. We all, we all want to be treated, you know, like that.