I've had relationships with my clients like this, as friends, is when I worked in a company, also insurance, I had clients that instead of calling the office or sending me a message, they preferred to come to the office just to talk to me so that I could explain to them what was going on with their policy or if there was anything I could do to help them with the policy or change anything in the policy There were other agents in my office at that time, even though they also spoke Spanish, my clients didn't want to talk to them and they waited until I finished with the client that was in my office and then I would help my clients