Hi. My name is Ken Lang, and as you may have seen from my resume, I've been a teacher and instructor for well over 30 years. I'm now moving on a second career. I've acquired my line of insurance for PNC in both life and health. I did actually begin with State Farm. There was an issue with training. I mentioned it to them. There was no real formal training in terms of their system. We were operating three agencies, and so it was a bit scattered, to say the least. Nice people, not knocking them. It's just the nature of instruction, as I know it, as a teacher. There was no formal instruction in terms of the system, and so you're kind of left to your own devices. So, you know, if this is to work out, I would certainly want to know exactly how your system works, so that whenever I do deal with customers, I like to have confidence in knowing that I'm communicating well, I'm not wasting their time, I'm being efficient as far as both the customer and you as the owner, the agent. And so I always want to do a very good job. I want to make sure that I'm presenting myself well, presenting the company well, and that people, our needs are taken care of. But no, as a teacher for many years, I've done residential contracting for nearly 20 years, so I'm well familiar with the contracting business. And so I've always dealt with the public in one form or another. I've done lobby work. I have done safety.