Well, I actually had that situation yesterday and the customer was extremely upset with a billing issue and premium increases that just happened with my current company. So I have learned the best way to deal with that is to just let them talk, let them vent and explain to me what's going on because a lot of times that is just what helps them. So I let them fully vent and then once they have paused and are ready for me to respond, my response is always very empathetic with them and yes, sir, ma'am, I understand exactly what you're going through. I completely agree. These are the reasons why such and such is happening, but let me take a look and see what we can do to get this resolved to see if we can add any more discounts or anything like that to help deal with this, you know, to help, you know, have it fit into your financial budget. And if there's something that I am not able to immediately do, then I do always say that give me one second and I let me check with my superior, you know, either the office manager or the agent themselves and see if there's anything else that they can do with them being in a higher position. They may know a little bit more than I do in order to get this resolved for you because that is what we're here for. I'm here to help take care of you and get you all taken care of. And I'm going to do that to the best of my ability. So just give me a few minutes to get that figured out for you and I will get you all taken care of. Don't you worry.