So maybe I can give one example, in this one I implemented a proactive outreach program for existing clients, so instead of waiting for them to contact us with questions or concerns, I regularly reached out to check in on their satisfaction with their coverage, inquire about any life changes that might require policy adjustments, and offer assistance with any insurance related needs. Additionally, I made it at a point to personalize each interaction based on the client's preferences and unique circumstances. So when it was sending birthday cards, providing relevant insurance tips and updates via email newsletters, or simply following up after a claim to ensure their needs were met, I demonstrated a genuine interest in their well-being and peace of mind. So furthermore, I made myself readily available and accessible to clients whenever they prefer to communicate via phone, email, or in person meetings. So by being responsive and attentive to their needs, I build trust and confidence in our relationship. Yeah, I think that's all.