What does an ideal workday look for you? Well I like to be prepared and that's where the CRM comes in because in this business you can't remember everything about everything. You have to take good notes on a previous conversation, do the highlights so when you call up you don't talk with egg on your face. You pick up the conversation, you close the policies. As simple as that. Company introduced CRM, I learned it quickly. Why? My sales increased obviously but it was to my benefit. I tweaked here, tweaked there, tweaked there and made it to make it more efficient and effective in closing those sales. My sales manager came to me, Dean what are you doing, your sales are up. I said what am I doing, I'm just making this to work for me. Work smart. Period. Work smart. So she wanted all the other team members to get together in a meeting, well it never worked out so they all ended up calling me up. Dean what are you doing, what are you doing? But with technology today you have no choice, you have to adapt, you have to be flexible, you have to be a quick learner or else you have no choice, you shouldn't be in sales. That's my workday, going through the leads, setting my goals for myself. You have to budget your time, very, very important. Do the follow up. You have to stay on top because a lot of my customers have told me, wow in such a short consultation you told me more than my agents told me in the past 10, 20, 15 years. That's scary, that's a nightmare. That's where our professionalism comes in. Thank you.