Yeah, so the biggest challenge I've faced in my current position as a total loss claims representative is the ability to overcome objections when presenting the client with a valuation, you know, the actual cash value of their vehicle for settlement. In terms of the outcome, things, it really comes to confidence, you know, after you do something over and over and over again, you become more and more confident with, you know, what you're trying to communicate and you learn the reason why behind everything. Ultimately, I think that if you listen to the customer's concerns, you address those concerns as they bring them to you. Talk to the customer, you know, with an even tone, an understanding tone, a listening tone so that they feel heard and that they know they can trust you. Tell them, hey, tell them what you can do for them, you know, based off their concerns and I think that really resonates with the customer and they will appreciate that a lot.