What separates me from other candidates is that I'm extremely patient. I have the ability to help extremely unhappy people and turn those callers into clients 90% of the time. So I think that that's the main thing. A lot of people just don't have the ability to deal with disgruntled customers without taking it personally. And I actually really do genuinely love to help people. So whether they're happy or unhappy, I just want to make sure that I have helped them and that they're satisfied at the end of our interaction.