So, my professional development goals include strengthening my skills in customer service and gaining a deeper understanding of the insurance industry. I want to build a strong foundation in handling client inquiries and challenges efficiently, as well as developing my ability to analyze and communicate complex information in a clear and supportive way. This role is a perfect fit for my goals, as it offers the opportunity to engage directly with clients and customers and learn about the policies and procedures that shape effective customer support. I'm particularly interested in the training and mentorship opportunities as well, as they're providing a hands-on experience and feedback that will allow me to grow, improve, and long-term. I aim to advance within customer service and potentially into more specialized roles, and I see this position as the ideal step towards that growth for me.