How I prioritize tasks. Obviously if someone comes into the office you would deal with the person who is forward-facing with you before you would say a phone call or an email. If there's other people in the office and you have something on your desk that's hot, like somebody needs a coverage bound immediately, if they're sitting at the dealership waiting for a car, something like that, you know, obviously that takes higher precedence over something than just a smaller change or an update or adding some little coverage that could wait until the end of the day. But definitely if someone comes in the office you deal with that person first. And then, you know, when the phone rings you pick the phone up on the first second, no more than three rings. And then after that then emails or anything that comes in after that would then come later on. If someone were to come in and say this needs to be done immediately, that would be done before something that came through email would need to be done. You know, however the workflow goes for the day. That type of thing.