Well, I believe and feel that sometimes what I least like about sales the most is of course people can be rude or get out of line, but of course that can happen in any line. You always have to practice good customer service and stay calm and see if you can help somebody because a lot of times those people who were upset or anything will turn around and apologize and you can still get a sale, which I've had happen quite a few times just by staying calm and cool and providing good customer service is a way I've been able to actually close sales from people who were very upset or in a bad mood and they actually ended up apologizing.