 To answer this question, describe a typical work day and week for you. Everyday is about the same. So I'll just describe a day. First thing I do is I check in. All right, I check emails, then I clock in. I take a handful of calls for a couple hours, or I make a handful of calls for a couple hours. I just outbound for the first little bit of the day. Then I switch off with someone else, and then I start taking inbound calls for the rest of the day.