Hi, and this question, when you have like a challenging client that you have to work with, first things you have to make them feel comfortable and make them feel that they can trust you solve their issue. And once you get to that level of trust with them and that level of now we can work, then you can start troubleshooting the issue with them and try to make it as easy as possible for them to be more clear and more precise in your questions to them or things that they need. My previous job, my current job, I will have many situations like this and I don't see them as something very challenging because it's just a process of work, you know, and sometime you will have a challenging, sometime nice, this is how I see all the clients, I see people are different and yeah, one of my situations is an example like when I have someone is panicking after coming back from their vacation or they're saying, hey, I found my account, I'm terminated from my account, I can't, and you know, they think that they were fired or something and you know, I would say like, yeah, I can definitely help you fix this problem and also try to make it easy for them, like I don't get, I don't change their password, depends on the company policy, I just ask them to sign up with the same password.