Hi, most of my experience with customer service have been in call centers or at home work for call centers. I have worked for AOL, for a company called CareerTrack that was a training company for businesses. I've worked for Cisco, I've worked more recently, I am working with AAA insurance and I have been there for three years about, starting in December I'll be there three years. I have enjoyed every moment of working with AAA. I love it. I absolutely love it. I love what I do. I enjoy helping customers and being empathetic for them and helping them any way I can to calm down because some of them are rather upset, of course. And I have been a top seller when I had to be, just whatever part of this I thrive to be the best that I can. If there's even a knock on a call, just a point off, I'm going to ask why, what can I do to help make things better for our customer, that kind of thing. So I do have quite a bit of experience and I'm so sorry about the previous video, I will call the person who sent me this so that they know that there was some technical difficulties and I could not fix the issue.