So, in my previous role as a marketing sales coordinator, I did encounter some situation with a team member. So there was a time where this person consistently missed deadlines and struggled to follow up with her clients after we had an agreement. And so we were tasked to find a way that the situation was handled by following up consistently and also making sure that the client were obviously satisfied with our services. So I first try to go over with my team member and openly have a communication about it and say how I can help and if there's anything else that she needs in order to make sure that we make sure that those tasks were completed. So because I didn't see any result from that or any changes, then I decided to escalate the situation to my supervisor. So I openly spoke to my supervisor about it and let her know that I also offered to help as to whether how to resolve the situation. And so from there, she decided that she will go ahead and speak with the team member in order for the matter to be resolved because at the end of the day, customer satisfaction is what's more important and making sure that we meet all of our goals.