Awesome. So, one of the biggest challenges I faced at my last job was changing the scores from a negative to a positive, and also moving the hotel from a top 50 to into the top 10. It was quite challenging, but I believe that persistence overrides resistance, and how did I resolve the problem? So, I came up with a plan called aggressive hospitality, whatever it takes, and stuff like that, which means the staff would do everything possible to resolve an issue. So, for example, if I get calls down saying, hey, I'm having some problem with my TV, it's not working, instead of you just like, oh, I'm sorry about that, you do everything you can do to resolve the issue, hey, I went ahead and took $10 off your rate because you're experiencing this problem. And I also came up with a plan, which was for every mention that a team member gives in a survey, they give additional $10 to the paycheck, and that helped massively. So, it helps motivate my team member to exceed customer expectation, and at the end of the day, the outcome was we were able to move from top 15 to the top 20, and then that drives up our score, changes our score from a negative to a positive.