Not necessarily a skill, but I'm originally from an Illinois suburb, northwest of Chicago, having only recently moved to Ohio a couple of years ago to take care of a friend who was recovering from a surgery and didn't have anyone to take care of him, and he wouldn't be able to care for himself. And that showed me what it's like for some families who might struggle financially or medically, and this gives me a unique perspective on some things, and I think a wide variety of perspectives and viewpoints is crucial to understanding and forming solid relationships with others, and just the patience that that requires and needing to understand people's needs when it's something from a situation you've never been in is definitely important, and I think in all customer service fields, like, you're going to have people from a wide variety of walks of life who might not have anything in common with you, but you need to understand them and you need to get along with them so that you can find what's best for them and help them reach their ideal solution. So I would say that, and probably my attention to detail. I'm a very detail-oriented person and a little bit of a perfectionist, so I would say I work with a little bit of inertia, where I start slowly, but then I build up speed, and as I get up to speed and I make sure that I'm not making any mistakes, then I become very efficient at what I'm doing, and I think that that dual focus to both efficiency and excellence in my work is something that a lot of people could learn from.