When handling difficult clients, the first thing I do is, you know, keep a cool level head, stay calm, try not to let the customer's words affect me, and I'll let them say what they have to say, let it all out, and I'll acknowledge their feelings, and I'll try to come up with a solution as best as I can with my knowledge, and apologize to them for anything that was miscommunicated to them, and if I'm not able to help them, I would definitely call a supervisor or someone above to help.