Usually, I would respond to a question that I'm not too sure about or I don't know the answer to. I would kind of just kind of like navigate my way to the answer if I keep doing the work around navigating, using all my tools and all my resources to kind of get the answer to the question. I will eventually place the, inform the customer that I'm going to place them on just a quick brief hold and kind of ask my supervisor or one of my peers or get in a chat and try to get an answer as quickly as possible. I think as why I'm waiting on the answer, I would be keep checking back in with all my customer to make sure that the customer know that I am getting the best resolution I can to help solve their problem for the day.