Describe a tough customer that you won over. How did you do it? Well, most of the tough customers I've won over I've done with being honest and factual and making sure that I knew what I knew is better than what they knew. And was able to describe it to them and make sure they understood what I can do for them to fix whatever the problem was. If it's fixable and if it's not fixable and I could be honest enough and tell them it's not. But they understood that my honesty was better than just blowing smoke up there. You know what? So most of my tough customers always came back to me and wanted just to talk to me most of the time. So that's usually a good way to know that you did something right.