So some of the things that I've taken into account for myself rather than getting my boss's attention is let's say for example a customer comes in for a billing dispute. Currently I work at a sales job that requires reading people's bills so they had a billing discrepancy and they asked to speak to a manager but they didn't tell me what the reason was so I was like hey the manager is not available they're at the meeting they're at a meeting right now let me see if I'm able to assist you and they were okay with that I asked questions found out what they needed and yeah it was something that was able to explain to them and it was fixed and there was no need for a manager or a boss so yeah that's what I did