the biggest challenge I faced without like putting clients information out there but I just had a client to where and she was an older woman where she was just needed some guidance and assistance through getting in touch with the right department so I just kind of you know with them you got to kind of like hold their hand and show them the way sometimes it doesn't help to be rude and irate on the phone and things like that so just kind of gave her some reassurance and walked her through the process and in the end she was so grateful so thankful and left me a great review and everything because she just appreciated the fact that I took time with her without getting frustrated and hanging up on her anything like that so she was just very very appreciative that I took my time with her and was able to lead and walk her through the process properly so that's how I was able to resolve a bad outcome because if I didn't act in that manner then it could have been a hell of a lot worse than what it was because like I said she was already upset so I was just glad that I can help her