So the question is, how do you respond when you don't know the answer to a question? Basically, if I do not know an answer to a question, I just let the customer know that that's something that I do not know at this time. And if they'll give me just a little bit, I will find out for them. If I can call, you know, a supervisor and ask them to, you know, join in, then I'll do that. If not, I can put them on hold, ask someone, or I can return the call and just find out what the answer is and get back to them and make sure that I have the right answer before I say anything. That's basically the important part of it.