The ideal workday, getting up, getting logged on to my computer, and start taking calls or start calling out to customers in their area at the appropriate times. Going through the day as effortlessly as possible. And by that, I mean being able to answer those questions for the customers immediately, make sure that they do understand what exactly is entailed in their policy, just giving a sense of purpose, making sure that I am able to help the customer in a one-call resolution type situation. 