I would reference my time at Things Remembered, I would say one one time in particular I had a customer that was needing to get a lot of items for an award ceremony that they were doing and I was working to get that completed for the client there was a problem with the way the awards came out and they were not happy with the quality so we had to work really hard to get that fixed for the client so I remember I had to reach out to our fulfillment center and have them express deliver to the store to fix the issue so basically we just kind of went I guess lack for a better word we went above and beyond to get the issue resolved for the customer and it ended up working out I think you know the first thing you have to do whenever there's a problem is you have to you know take responsibility for it even if it's not your fault in this particular case it was it was our fault the quality was just not there and we had to work to resolve it we ended up getting the client taken care of in the end they were pleased with the products and everything worked out good in the long run