Okay, so how do I handle difficult customers' interactions? Obviously, there's a lot of different ways. For example, you have to be on the customer side. There's a thing that they always say, it's customers always right. But however, you offering the best of your customer service and satisfying the customers. I know sometimes you cannot, for example, working on the insurance company, you must follow the policy. Sometimes it's going to be impossible for you to satisfy the customers. But if you know how to treat the customer, how to speak to the customer, and explaining to the customers, well, depending on the situation, making the customer happy, obviously, will be the best way to handle a difficult situation. First of all, you got to see what the situation, and try to solve the issue, and make the customers happy, or offering them solutions instead of being negative, whatever the situation could be.