During my time in the internship, I was able to meet a variety of clients. One of the clients that comes to mind was very particular and very curious about insurance plans and wanted to see all of the variations of the plans. This was particularly challenging in the request for proposal process when this client had a relatively small participation on the plans. There wasn't a whole lot of customization that we could do because this was a fully insured client and they didn't like that there wasn't a whole lot of customization for the plans from the carriers specifically. However, we were able to map out all of the plans that this carrier provided and made sure to look at the pricing as well as what they were really getting out of their plan, making sure that they're getting the biggest bang for their buck that we could get them. As a result from spreading all the plans and making sure that this client can see everything, we were able to successfully renew with this client.