Tell me about a time when an upper-level management policy change or decision held up your work. How did you respond? This was a policy change with Salesforce that I reused. I actually have a couple of friends that work at Salesforce and gave me the inside track on what the version we were going to have at our business was. Knowing the inside track on these things, knowing what tools they were going to be using and how to use those tools a little more efficiently than my upper management did was a huge helpful tool to have when looking at the maps and learning how to read those maps with my team. Being able to decipher the maps and hone it to each individual territory so it was easier to figure out what our goals were and to pinpoint those at each account was a big asset in this process.