I think the immediate response is to tell the customer or anybody in question that I do not know the answer to that question. I'm going to find out the answer for that question and get back to you as soon as I possibly can with the answer to that question and take ownership of it. We can't be expected to know everything about everything. So letting the person I'm in conversation with realize that I am going to get them that answer. It's just going to take me a little bit of time to research. That's what I'm moving towards when I don't know the answer to the question. The key there is also follow-up. After I get the answer, make sure I deliver that answer back to the person.