It's what do you do when priorities change quickly and you want an example. One example might be in terms of you might have your day kind of planned out but it's not, you can't really plan a day out with claims because something, there's something new and different every day. But one example might be you are evaluating a file for settlement but something comes in saying that there's been an accident and it might be a fatality or something more serious that you need to get an investigator out right away. So you make a decision as to what's the most important thing. So you can always wait later and, well, stay late or whatever to evaluate a file. But you would need to go ahead and get something done if there's a fatality or serious injury or someone passing through the city and has an accident and you need to get them under rental and it's late on Friday. Thank you.