Being a server, we had two goals on a given day and that was fill stomachs and have everyone leave happy. As a server, our personal goals are to exceed those goals every single time because that's how we make our money. We make our money with tips by exceeding expectations with our customers. Now through our employers, our managers, we're giving those two goals that I stated in the beginning of the video. To do that, it really boils down to communication again. That's the greatest tool that we have, friendly demeanor and communication. I want to be your friend as soon as you walk through the door until you walk out of it.