Okay, believe it or not, this is one of my favorite challenges in my current role, again, connecting with people. So I enjoy connecting with people, I can find common ground with people. I found in my experience that people don't want to do business with Geico or any other company. I'm not saying just Geico, but people have grown to know and love Nikki and they want to do business with Nikki. So a lot of times they're there for me. They've built that connection with me, if that makes sense. And I say that to say that whether I've talked to someone a thousand times or it's my first time on the phone with them, I enjoy finding common ground with them. I'm a very active listener. I enjoy listening to their concern, helping them understand and feel that at the end of the day, I'm a consumer. I'm here for you. I get it. I've been there. Maybe I haven't been there, but I've been in this scenario where other customers have had the same problem, if you will, and I've handled their problems and, you know, overcome the same thing. So just allowing them to feel comfortable with me and trust in me to handle their concerns. So I like to de-escalate people and then handle the concern.