whenever I'm in person and I'm responding to a question that I don't know I just simply ask if I can just be back in a few moments so I can clearly research the answer because I don't know and I might just chuckle a little bit just to ease the mood about them having to wait a few minutes and if we're on the phone I might just well not might but I'm gonna ask the place I'm on a brief hold and just simply tell them that I don't know the answer and I am about to go research that for them or I'm just gonna simply go ask the next person but I am gonna put them on a brief hold so it won't just be dead silence and so they can listen to the calm little hotel elevator music that plays on