The biggest challenge was being transferred to different accounts. At first, I was working as a case manager, helping taxpayers, then after a month, transferred to coding, like being trained to do medical codings, then again, transferred to data entry or transfer data that was from a hospital, files from clients, then the last one was transferred to calling states and IRS, and how do I able to resolve the problem. I was just adapting to things, I do my best to learn everything in fast pace, as much as I can.