In my most current position I'm a UPS supervisor. So when I came to the company I was taking over a team of individuals that had a previous supervisor who did things a certain way. I had, it was not, they aren't necessarily customers but I did, they were definitely tough and I had to win them over. I'm not the type of person to kind of butter people up to kind of win them over. I let my work speak for itself. I work with the person to move forward and respect is something that is really earned. It's an expectation that everybody wants to have but you have to, you know, know that when you're working with different types of people that looks different for everybody, you know. So just working with my team is how I gained their respect ultimately and won them over just by being myself, being a hard worker and making sure that I'm in there getting the job done with them and letting my, you know, work speak for itself, you know, that I have experience in this area and I know how to handle these situations and there you build trust. So that's typically how I handle any tough customer, how I've had to handle any tough situation in terms of having to win people over. Your work should speak for itself.