Well, in a customer service and a sales role, of course, my weaknesses and strengths happen to be very similar. The weakness would be to be a little bit too empathizing with the caller, with the customer. A lot of times I would talk to people and maybe I would get a little emotional over whatever their situation may be. And I feel like in a certain context, in certain situations, that might become a weakness per se. However, my strength is knowing when to pump the brakes, as they say. Knowing when to tell, you know what, I'm sorry, but this is what has to happen right now. Being firm unto the rules and the procedures that must be followed, of course.