What made me attracted to apply for this position? I recently was working for Allstate for three years. I started off in customer service. I also did chat support and email support. Within like two years of my role, I did get transferred over to claims, which was mandatory for all customer service representatives, because claims at the time was getting a lot of calls in and they needed, you know, a little bit more coverage. So all of the customer service representatives had no choice but to go to claims. At first, I was a bit, you know, nervous. However, when I got into the position, learning, you know, things that I never knew before about my, even about my vehicle, made me more interested into this position and helping, you know, those customers that were going through the claims process where they didn't really understand, breaking it down, giving them, you know, a walkthrough of understanding how the claims process works really made me very intuitive into this position. So unfortunately, I did lose that position at my previous employer, but I seen this was available on Indeed. So I was like, you know what, why not give it another shot? Because I really love Allstate. And I honestly feel like I want to grow within the insurance business as far as becoming like an adjuster. Also, I have a couple of colleagues that worked in catastrophe, and I feel like that would be a great, a great fit for what I am into, you know, just helping individuals, helping people and just still giving that customer service experience to our customers.