Challenging clients, we had a few clients that call usually because they did not understand their contract or they misunderstood the contract or they have a question regarding the contract. How we handle it or how I handle it was explain to them the contract, send them a copy of their receipt or in this case contract or services, a copy, post forward to them, explain to them and just ask them to, if they have any questions, to get back to me for more explanation or a more detailed explanation.