Yes, I do respond to questions that I don't know the answer to. I actually acknowledge the lack of knowledge. What I try to do is I start by acknowledging the fact that I don't have the answer at that very moment. So being honest about not knowing the question to an answer is kind of building trust with the person that asked the question. So I expect to find the answer to make research as well and be able to follow up promptly if I do have that information. So basically, working at Wells Fargo, I don't expect to know all the answers, all the questions that the customer do ask me. So I try as much as possible to go into my dictionary, which we do use at Wells. So if I can't find the answer in about two to three minutes, I will go ahead and then contact my second level support to go ahead to make additional inquiries about what the customer is calling. So basically, that's how I do respond to answer that I don't know.