Yes, there was a time that I came across a lady that her policy was cancelled and as a result was so upset and upset she would not allow anybody to get into that house because somebody misled her and then as a result her policy got cancelled. Later on her policy was restored back but she still said no, she would not allow me. I told her that I would be her agent, I would take care of anything concerning her policies without complaining that she would allow me in. So, she did not allow me. Not long, she filed a claim and the claim was approved but she did not allow me to get a check. She was so upset and I promised her I would take care of it. So, there was a claim that was filed and I asked her to go to the doctor and sign another claim for me and she did. After about two weeks she called me and asked if I still did not get the check. I called the home office and they said yes, the check was sent so far and the check was returned. So, I called the home office, I called the member and asked her to file another claim and then she sent me the claim. No, I'm sorry. I called the home office and said that they should send the check back and then they sent the check back and she got the check. She would ask them if they need help, if they need insurance, she would call me.