My last job was a receptionist at a chiropractor's office. The goals that were given to me, you know, were kind and courteous, you know, to everyone that walked in the door, answering the phone the same way, and I would say that I exceeded those goals. The owners, the husband and wife that owned the company, were very sad to see me leave to move to Louisiana. They praised and praised and said that they would be more than happy to give a reference letter. I never had anyone complain about my demeanor towards them in the office. I have experience with people not being so nice, you know, being frustrated about certain things, bills they've received or whatnot, and I handled myself appropriately and professionally and received praise for that.