 So in the past one particular client that comes to mind is I had a client call in and he was very upset with a situation that happened with his carrier. And so he called us and he was just being a little, he was just very aggravated and frustrated on the phone. So I took a moment and let him vent that out and I talked to him and told him, I'm going to do everything in my power to system with the situation. I got them online with the carrier and we worked everything out and he was very appreciative of that. I think the biggest thing is just kind of staying calm and taking control of the situation and I'll end the situation control you. I think it's just that patience and active listening and letting the client kind of get worked through that and then assist him the best system the best way that you can