I would say when it comes to building relationships with potential customers I would just want to build that rapport I don't like for instance when I come to a place I don't like when the people feel like you know snooty like they don't really want to welcome me in so I would say just being welcoming building that rapport being relatable being empathic with them you know just understanding like you know everybody's price range isn't the same everybody's income isn't the same everybody ethnicity isn't the same so just making everyone come in and feel welcome feel like hey we're here to help you we're here to get you in a vehicle we're here to support you I'm here at work today for you so just making the person feel welcome and like they're not a pest or a bother like oh you came in here today and I'm not really trying to know so just making the people feel welcome making them feel heard understood that would definitely be how they'll come relationships with potential customers