What strategies do you use to build relationships with potential customers? I like to find out something personal and I have a very good memory, if you will, on those things. And so I think if you can make a connection and relationship, you know, what's your favorite football team? What's your favorite hobby? What's your, you know, what about your children, your grandchildren? And you start making those connections, then that builds relationships. And then remembering those, so that you remember that, hey, this person has three grandchildren. You may not remember their name, but you know they have three grandchildren, and so you can ask about those grandchildren or children or you just try to make that personal connection. I mean, we all live life, we all have a lot of the same things, and so I think that's how we make those relationships.