In my last role, we were given quarterly goals and to consistently meet or exceed performance metrics in the customer service role, I focus on setting personal goals and staying organized. First I familiarize myself with the company's key performance indicators and set daily, weekly, and monthly targets for myself that align with those KPIs. This helps me stay motivated and aware of my progress. Furthermore, I prioritize time management by creating a schedule to allocate appropriate time for different tasks such as responding to emails, handling phone calls, and resolving customer service issues. I also make it a point to continuously improve my product knowledge and communication skills through training sessions and self-learning.