In my current role, I deal with providers and claims and some providers call in and they are looking for their EOBs, explanation of benefits also can be called remits. And basically what that is, is proof or descriptions of claims that have been paid, claims that have been rejected, why they were rejected and what they were paid. Certain EOBs will not be found on the portal or sometimes even in our provider's system. I would have to go and dig for those if it was past 2021 as of now. Anything far back 2021, 2020, 2019, a provider could not find their EOB on their own on the provider portal. I had a provider that called in looking for an EOB for 2020. The provider couldn't find it on the provider portal. We are not allowed to fax EOBs, that has to be done through a different department. This specific provider needed instantly, I contacted my supervisor and made her aware of everything that was going on. I pulled up the EOB myself, but the problem was I could not just email it to her. There were a significant amount of other members and their information on there that the provider could not see. So at that time, the supervisor advised me that I would not be able to send that information over to the provider and I would have to let that provider know. I came up with the idea to scratch out all of the other members and their information off and just give the provider the member's information that they needed. Have that shown on the EOB. And that would be the only thing that was shown on the EOB. The supervisor gave me the okay to do so, which is something that we rarely do if we can't send an EOB. We just let the provider know that, but I was just very eager to get this, provide us the information that they really needed at that moment. So I took my time, the EOB, it was a PDF, about four or five pages. I scratched out each of the member's name, it had to be about 138 members. Their information, what was paid on their claim, what was rejected, the rejection reason, and things as such. After I finished marking off all of the other member's information, I emailed that EOB over to the provider. And that provider was satisfied and got the information that they needed.