When it comes to gathering data, first you have to figure out who are we gathering data on, then once we know who we are gathering data on, then at that point we pretty much have to understand what result are we looking for, what outcome are we looking for. Then we can gather data measuring whether that outcome has been achieved or not. So for example, in my current job or I'm a lead, I have anywhere from 12 to 15 customer support agents and they need to keep their shops at 96% vehicle maintenance index. So if the shop is at the 96% mark, then hey, we're doing okay, among other things. So I'll go in the tools to check that, things of that nature. But you have to understand the situation in order to gather data on it. You don't just gather data for data's sake. You have to have an understanding of the situation. You have to have an understanding of who you need data on. Once you understand who, then you have to think about it and say, all right, what is going to be a key indicator that tells me whether an outcome is being achieved or not. Then at that point you can get that data on those specific people and you may have to pay for that depending on what the situation is or you may already have the tools to get that data. But you've got to think about it.