My camera messed up on the previous question quickly. I have dealt with many, many angry customers in my lifetime. Showing them that you care, not just appeasing them, not being rude. Showing them that their problem is something that means a lot to me and it's something that I will fix. Whether I know the answer or not, I will figure it out. I have won many customers over, got rave reviews, written thank yous to the company because I'm always cordial, knowledgeable, and always treat them as their number one because they are. A difficult situation that I've been in is working with a lady that did not appreciate that I advanced over her and she was very rude and snotty with me. I learned from it that people don't always have your best interest and I also nipped it in the bud really quickly and got it under control and made sure it did not fall over.