I think what separates me from other people is my compassion for others. I definitely thrive to understand what customers are going through. I take my time to build a rapport with my customers and make sure that I understand what their needs are, what they're going through, and see if I can relate with them. And most of the time I can. It's very frustrating for customers sometimes when they need things done with their insurance, so I just make sure that I am very compassionate with my customers, just to make sure that they are going through the best customer service experience that they possibly can.