So, I first started my journey into customer service and client relations as a cashier at the Sears Holdings Corporation when I was 16. I then soon became a retail sales associate at the hardware store, and it provided me a lot of knowledge that I had to attain in order for me to create great customer service satisfaction. Over the course of working for Sears Holdings Corporation, I had transitioned into a different department as the outlet centers, which were located from different cities, and I would travel back and forth. I became a front-end manager there and also a sales associate where I sold appliances and electronics and protection plans. This enabled me a lot of rapport that I had built over these years, and it gave me a lot of knowledge about how to retain customers and how to relate to them in a way so the company and yourself gains more success and growth. I had gained a lot of knowledge within those 10 years of working with Sears Holdings Corporation that provided me the tools that I needed to engage properly and maintain relationships that further developed my career path and where I wanted to go. I knew when I was working for them over the years that this was my passion of wanting to serve other people and do that in a way where it makes it personal and where it can be both impacted by the customer and myself. I enjoyed it immensely. And then COVID came, and then I was just virtual for a very long time, but this also gave me a lot of knowledge and tools and training formats that enabled me to attain more knowledge and understanding about products and customers and different ways to engage successfully and persuade and do it in a way where it's authentic still.