In my last position at Progressive I was a trainee. My main goal was to make sure that the employees were efficient, they were on time, any questions or concerns and yes I didn't exceed those goals. It just wasn't a good fit for me at Progressive. I don't know if I explained to you or not but I was a trainee and then 10 of us was demoted to a customer service rep so I went ahead and resigned but other than that I exceeded the expectations. I made sure that they were on camera, I made sure they clocked in enough time, any questions or concerns. I actually did one-on-ones on the side if someone wasn't following through, wasn't paying attention if their camera was on. I was really very efficient with the job. I loved the job it's just that I got demoted, me and 10 other people.