I try to handle them as best I can to try and do whatever is needed for them to the best of my abilities, but sometimes I've never been able to. I mean, if needed to, I would talk to someone above me to see if we were somehow able to compensate them, or just get help on trying to figure out what to do. And then if needed, and if I personally can't help them, I would see if someone else could. And if not, I would just refuse service to them at that time, and then if anything was brought up, I would refuse service to them and just bring it up to my manager or someone above me.