How would I respond to something when I don't know the answer to a question? Well, first off, I wouldn't want to give anybody any incorrect information, so I would politely tell them that is something that I would need to look into, ask them for a callback number, then I would check with upper management or somebody that would know the answer to that question, and then I would also write it down in notes for future reference if it's something that I thought maybe I wouldn't remember again until I've come across it several times. But again, definitely I would reach out to somebody who had upper management or somebody who would know the answer before answering incorrectly.