My biggest challenge was with the co-worker and her just lying to customers and, you know, them calling in upset, but I worked through it just by trying to help her, trying to, you know, be there when she answered the phone so that she wouldn't, you know, not look up the customer policy and find out the issue. She would just, you know, make up something and tell them just something and they'd call and all upset, but so I would just be there to help her. She ended up quitting, so I didn't want to deal with it no more.