Any successful agent or salesperson will be an excellent listener. I've seen too many agents, too many people try to talk over their clients. You just need to hear your client out, that's it. And you need to do what's best for the client as well. Don't just sell them a policy just to sell them. Make sure their family is protected as well. I see too many new agents just giving crapola policies just so they can hit their sales goal instead of properly insuring their client. That's what helps me sleep at night. I know that I'm covering my client well. If they don't want all those endorsements or the coverage and they just want to bare bones it, I advise them not to do it. But if they want to do it, it's their call. One thing that irks me is people say a customer is always right. That's only half the quote. A customer is always right in matters of taste. That's the whole quote. And I think that means to me is that if you advise a client this is what to do, but if they like what they want to do, then you can't stop them from binding the policy. If they like it, then you like it. That's it. You can advise them all you want. You're an advisor. That's another high quality. You also need to be persistent. And you need to fight for the client. I always say I work for you, not the companies. Talking to the client, I'm your, you know, you're my boss. I don't work for these insurance companies. I work for you. And that's what I've prided myself on these last 15 years of insurance.