 So, tough customers are always, shouldn't say tough to deal with, but there is a way to somewhat go about them. My first big thing is, I ask questions. I just make sure that I'm confirming exactly what they want or exactly what they're looking for out of any product or service that they are looking for. Another way I personally close tough customers is communicating with them efficiently. Basically getting right to the point, being fairly blunt, letting them know how we can help them and how hopefully they can help us.