How do you close tough customers? Walk me through some examples. I'm a very optimistic person, so I try to get the best of people. The biggest thing I do to close with tough customers, like I said, get some common ground. Then after you get the common ground, you negotiate. After you negotiate, you make sure the customer is comfortable. Once the customer is comfortable, then that's when you offer what you're trying to sell or what you're trying to give to the customer. There's been a lot of times where I worked in the past where I have to negotiate and get some common ground through Nissan Motor Acceptance Corporation when I used to work there. All day was negotiating and trying to get some common ground that way. Customer and the employee at the end of the day are happy and they both get what they want. Usually tough customers sometimes need another voice. I'm open to be the second voice to close out the customer.