I define good customer service as showing a level of empathy, good communication, proactively listening to your customer, ensuring that they are being heard and that their thoughts or wants and needs are being taken care of. But it doesn't, it shouldn't come at the detriment of yourself, of course. If there is somebody who is being mean, you know, handling it in a safe manner, both on both ends, as well as problem-solving. And it is also good to, you know, have a face-to-face conversation with the customer as well, but it could also depend on the situation as well. Thank you.