Hi, while working for Allstate, a different Allstate company, I had a gentleman who he had a condo policy and he was through an HOA and all he did was reach out to his insurance company to just ask a question and from that question they started a claim and because of that we were being hit and he was not able to move forward with Allstate because of them starting that claim over that one question and so I reached out to our underwriting and at first I was being told no they wouldn't let us move forward but I just I didn't feel comfortable just letting that no go so I moved I reached out again I was told no that there was that claim that there was nothing we could do so again I reached out again and told them again what was going on with the situation the lady looked into it this now is my third attempt to reach out and the lady looked into the situation like really dug into the situation and realized that because of the fact that it was a question and the claim was never actually opened she was able to scrub that claim and get it taken care of and we will we were able to move forward and actually get him switched over to Allstate we were able to get them started with five items which was pretty amazing