 So the way I do it with difficult customers is I listen to them. I used to work at Starbucks and I used to work at Target beforehand. And I learned that a lot of customers, they like to just be listened to. They want to know, they're frustrated, or they just have a problem. They want somebody to hear them. I listen to them. And after that, I kind of assess the situation like, what could I do? How could I help them in any kind of way? I like to thank them sometimes. I mean, not sometimes. I thank them for addressing the situation. And after that, I would take action. How could like, what could we do to better your experience? Like, how could I help you? And this last one I like to just make sure that before everything is okay, that I just pretty much ensure their satisfaction. Like, okay, cool. Like, let's make sure that whatever that you was bothering you at the end, there is a solution. I want you to walk away happy. And I think that would be the best, best option. I feel like as long as they're happy at the end, that makes me happy. And I love to help people. And I've dealt with a lot of people. I've been in situations where I felt lost with either my insurance or with health things. What really came a long way was people at the on the other end willing to help me being genuine sincere. I want to give back to that.