My ability to stay focused and not be easily distracted from the goal, my ability to handle my calls at 100% quality control, meeting compliance, my QC skills, my ability to work with all types of people in different departments, both internally and externally, and definitely my soft skills. But most importantly, my ability to transfer knowledge, because I think that's what the key is. And I think that's why I love selling insurance versus mortgage, which was more salesy. With insurance, it's really about knowing your product and having knowledge. And as soon as you transfer that knowledge, it pretty much sells itself.