 In my career, I've dealt with a lot of people, a lot of personalities. I have very highly skilled in customer service, I'm also very skilled in the office management and personnel, developing reports, keeping track of KPIs, and I've done a lot of these things with Excel, Word, all the Microsoft Office applications I'm very skilled in. So with my career history, I bring a lot of skill sets to this job that I feel would very much impact this job in a very positive way in the way I interact with each other and also with the skills that I have the way I do the job. [BLANK_AUDIO]