My name is D.U. Nkpanam. I live in Dallas, Texas. I am an insurance agent. I have sold several types of insurance products, both in the office, in the field, and also in the call center environment. My customers always come first. I want to make sure that I meet their goals first. By doing that, I would also meet my own goal. So I always do a neat selling, making sure that the products meet their needs. As a result, I always do fact findings, gathering information from them first. I have more than 10 years of insurance sales, both in the customer service and also in the insurance industry. I always get in touch with my customers or policyholders after the sales from time to time. As a result, it became like a family. I always return my customers for life. They call me also referring friends and families to me. As a result, I have a high retention ratio. In my first year in the insurance industry, I was the rookie of the year.