So, one of the times I went above and beyond for my employer's normal job expectations, I had a customer that was very unhappy with her premium increase, and it went up quite a bit. And so, she wanted to make all of these changes to the policy and just do different things to make sure she can get a better premium. She had two homes, and so it was hard for her to make those premium payments when they were both so high. So, I researched things that I could do. I asked what kind of changes she was wanting to do. I also made sure I was reaching out to underwriting and verifying with my managers that we could make all these changes. She wanted to decrease the dwelling coverage, which underwriting was okay with. She ended up updating her roof, which lowered the premium as well, and it ended up saving her just a little over $1,000. But after everything was said and done, we were having issues with getting the refund back to her. So, that took a couple of weeks of back and forth with the carrier and with the customer, but I ensured that I was keeping on top of it and getting all the information she was looking for, making sure I was keeping a paper trail, very detailed notes in the program so that we knew what was going on. But I made sure that I was the only one touching the issue and just staying on top of it. And when we finally got everything said and done, she was extremely happy. I even quoted other carriers for her to see if we could find her a better rate, but we ended up staying with the same carrier, and she just was beyond happy for everything and just being able to save over $1,000 on her home premium. And it was really exciting to be able to do that for her.