So, kind of, I feel like this is kind of piggybacking off my last answer, but yes, I had a client who wear the other ones for a whole time, but this one, she was just upset with how she was treated by the prior caller before she got transferred to me, and how I dealt with it or kind of like changed her perspective on things. I just changed my approach, like I don't know if the other person was like having a bad day or anything like that, but I just changed my approach, my dialect, and how I was talking to her and how I was coming at her and presenting myself, and that seemed to help her a lot. She gave her a lot more reassurance and understanding to her situation, and executed what needed to be handled as far as what she needed being done, and was getting in touch with the correct department. So, I went ahead and handled that for her, and she was very appreciative, very grateful, and left me a nice review, and it made me feel good to know that I could turn a bad situation around into something good just off of changing my attitude and mannerisms towards her.