Okay, what are some personal criterias of how I can define good customer services? This question is more like the very first question about developing a rapport with a customer. Basically, the very first thing is the communication skills. Can you communicate in clear language? Can you communicate in simple terms while you're talking to a customer? Basically, we have some terminologies, which is actually meant for the company. Now, do you use that terminology for customers? No. How can you communicate clearly with them? That's the very first one. The other thing is, do you have empathy? When they talk to you, you just say, I think it's one of those things. No, no, no, no. It's more, do you have empathy? Can you display empathy? That's true. The third one is, can you connect personally? Do you have this personal connection? Can you connect with what the customer is talking about? Can you connect with the customer? Now, while connecting with them, you give them that sense of belonging. Once you give them that sense of belonging, it actually helps them to keep talking to you. That's a basic thing. Another thing is, can you make them trust you? Sometimes you get to that point of when you connect personally with them, then they get to that, are you trustworthy? Another one which is also very important as a customer care or customer service agent or representative is, do you have this active listening skills? You must have the active listening skills. Once you have that skill, the client doesn't need to repeat whatever thing he or she has said. Now, the active listening informs the customer that, yes, you really care. And again, another skill is problem solving.