I would say the biggest challenge that I had that I faced at the last position that I held, we had a patient come in that had concerns over timing and how quick we were or the doctor was at getting information out to their, it was an insurance issue and it was a time-sensitive one. And the patient had come in and was pretty irate. I resolved it by being kind, patient, listening to the patient and telling the patient it'll be okay, we're going to get it worked out, try not to stress. And I went back and spoke with the doctor and we resolved it. He came out and with calmness and professionalism, I believe I handled it. And between him and myself, we resolved the issue. Patient was very happy and very content with the way we worked that out together. And I believe the problem was solved just by patience and professionalism.