So, of course, the goals was basically based upon our metrics. And the metrics that we did have to have, you know, of course, there was those calls per hour, those average hold time, I always met my goals. So if we were, and the goals did change throughout the day, just really depends on the number of calls that we were getting. So if we had a flow of, let's do five calls per hour, I was always hitting that goal, plus some. So let's say five calls per hour, I'm going to give you a good eight or nine, because I'm going to get straight to the point, I'm going to be very direct, going to be very blunt, going to be very honest with our customers. And that helps me to exceed any goals. Because as long as you're being straightforward, and you're letting the customers know, hey, this is exactly what it is, this is what is not, then it's going to be easy call flow. So with any of the goals or metrics that was needed, I always exceeded those goals, because I've always been straightforward, direct, and I'm always going to tell the customer exactly what it is.