Owning up to your mistakes, I would say, is a very big, important process in learning regardless. Being able to know what you did wrong and being able to grow from it and fix it is, I believe, what you should do at all times. Because if you don't accept what you're doing wrong or if no one else is telling you what you did, there's no way that you can grow. And I'm the kind of person that if I don't understand something to a situation or policy or regardless, I ask questions to be able to figure out if it is true or not. And if they don't have their solution, I go through the policy. We have a, basically, Bible in USAA that shows every single type of terminology, package, policy, everything like that. It's basically like Google, where we can go on to and research the question. That right there is what helps us make it to where we really don't have much mistakes because all the information that we can give is all at our fingertips to give to the customer every single time.