The best example I could give would be the environment I have at Jackson-Hewitt. Pam is my boss. It's me and her most days. Most clients prefer going to her. She's been there for 10 years. So as her receptionist and tax preparer, I find it crucial that I sit and listen to what she's doing so that when she has a question, I can already be looking up the answer and she doesn't have to waste her time. If I'm not doing something that I'm supposed to be doing, Pam has no problem coming up to me and asking, why is this not being done? Or, were you unaware that this needed done? And once that's been brought up to me, if it's something I hadn't been trained on, or something that I had only done once before and hadn't really been an issue before, that is then corrected and she doesn't have to bring it up to me again. We make a really good team. I look forward to working with her. She doesn't micromanage me. I don't need her to be my babysitter. And that is the ideal work environment. I continuously look for ways to make her job easier and give the client the best possible experience they can have.