A tough customer who was not satisfied when I was a manager at Texas Roadhouse. I had 160 employees there a customer wasn't Satisfied with the way their meat was cooked. So I took the meat myself went back and recook that meat Brought it back out took care of their bill and also gave them something to come back with again later not only will they come back and be satisfied, but they'll also tell somebody else about their experience and Hopefully more will come because of that