What separates me from other candidates is my work experience and my education. I know how to handle complex situations as demonstrated by my very experience as a IT Business Systems Analyst, IT Business Systems Analyst Level 2, IT Operations Engineer. I'm familiar with difficult, dealing with, I guess, difficult people at times and complex situations. So juggling both of those situations, or I wouldn't say situations, maybe issues, allows me to handle customer service calls on the phone because I know what it's like to deal with someone who's stressed, who has a problem, and they want a solution. I've been in that situation through all of my past jobs, and I know how to stay calm under pressure, fund the solution, communicate in a way that's effective and clear and moves the conversation forward towards a solution. Thank you.