The goals that were, the metrics goals that were set in place at my last insurance job were obviously accountability, availability, attendance, breaks, you know, be on time for your breaks. You had a certain amount of homes you wanted to sell, you had a certain amount of renter's policies along with, you know, landlord vacancies. Obviously you wanted to sell agency because I was working for an underwriting company so I was direct, but we also had backup plans in place in case the customer didn't qualify. Being able to meet those goals came easier and easier with time. Being able to get faster at the computer systems, get faster with your wording and your scripting, understand where the client's coming from, actively listening keeps you on top of those goals. Our goal was typically a million dollars a year, which as long as you average, you know, Even between the slow months you were bound to make it or over exceed it. They did have a special trip at the end of the year that all the top winners would go. Then you also have your incentives, monthly incentives, and then sometimes you need overtime perks. So there was a lot of reasons and avenues to make those goals and motivation. You have to find something that motivates you to keep going call after call.