So, to describe a typical day at my job, my current position, again, I work in first notice of loss, and so what I do is I assist customers with filing a claim, whether it's over the phone or via email or fax. As a lead, I work on special projects. When I'm not filing claims, I handle projects as assigned, and I would say, on average, I file approximately 30 to 35 claims in an eight-hour shift. I also work on different spreadsheets that we use to track VIN verifications with the DMV and our policyholders, look for any inconsistencies, send letters to the customers that need to update their policy information, and also help junior colleagues with any questions that they have while working on a claim. I handle, I'm one of six people that manage an assist line is what we call it. If a tech has a question on a claim, for example, they can call the assist line, and I'm one of those people that help to answer their questions. I also do some cross-training with new hires, and that is what a typical day looks like for me.