So, the goals that I was given in my last position was to provide exemplary customer service with every single client we come across, making sure that all their issues and concerns have been addressed. And not only was to resolve any kind of problems that they have, was also to go above and beyond to help them, if it's whether some documentation that I needed, if I needed to reach out to other, you know, let's say, corporations, or if it's documents like with taxes, I will let them know where they need to get it. If it's employee issues, I will reach out to the employer, just to get the information that we needed. This was expected of me for every single interaction that I have with my clients. And this is something that I took pride in to make sure that my client, my clients, especially the portfolios that I had to address, they have all my attention and also keeping them up to date with each and everything that we need. Always let them know where the process is in their refinance or purchase of their home. And just reaching out, even if it's to just let them know, hey, everything is going well. There's really nothing else that we need from you, just to keep them up to date so that we take out that worry from their head. So my goal was to provide number one, best customer service I could do, and also address all issues that may have on first trial and keep them updated every single day and as the week go by until their house and all the process on their house is completed.