So my last position was dealing with patients and medication. We would be on a call metric system, basically where our calls had to be under 8 minutes and 30 seconds. I made sure that I always met my quota by being an active listener, making sure that I always triple checked everything that the caller was telling me, and also making sure that my notes were always correct so at the end of the call, the patient was satisfied with me and receiving their medication, and also to make sure that my goals for my calls were met just by active listening.