The goals that were given at my last job, we had a quarter that we had to do pretty much every week. As far as we get incoming calls, we have to make transfers to agents, and then we go based off of our transfer rate. I would say I met that goal about 80% of the time. Of course, there were some challenges at the beginning, but as I got my footing and got used to the process, it was a lot smoother from there on out.