How do I respond when I don't know the answer to a question? So that is actually a skill that I picked up in my time in food service because prior to that I worked mainly over email so written correspondences gave me time to go find the answer before responding to a question that I might not know the answer to or when I'm calling vendors to get supplies I already have all the answers because I know what we need. So in food service I've learned do not presume to know the answer to a question, ask them for a moment and go confirm the answer with somebody who does know because you do not want to give people wrong information.