Typically, during the holidays of retail, restaurant, and the sales field, we usually don't have a lot of tools and resources available, or even people. So, that could make business slow, and which could infuriate customers. As for my end, I had a challenging client who wanted a certain thing executed, but we no longer had that person working there at the time. So, I told her to, could you please hold on until the boss comes in tomorrow, and she couldn't. So, what I did was, brought up any resources that I could, and we found one that suited her best, which was to move on to an alternative product that we had in stock.