For caring, I believe that I am caring, I get that from being a mom, I believe. I just, I love my son very, very much, and he is everything to me. For professional, I have been a customer service person since, well, since before the internet, basically, so I've been around for quite a while. I always put my customers first in my job. I like to keep a professional attitude, professional dress. Competitive, I don't feel that I am too competitive of a person, except when it comes to when I was a kid, I loved those book reading competitions where if you read a bunch of books, you could get a pizza from Pizza Hut, I absolutely loved that. Strategic, probably when it comes to making my baseball selections for who's going to win the World Series, every year I definitely look at the strategies and see who's going to be best, but deep down, I always root for the Cubs.