Hello, for this question of strategy to build a relationship with a potential customer, first of all, the client will need to see that we are concerned about the issues and then how we will proceed, we will treat them not like a file or like an issue but like a person and we will be interacting with their feelings and then provide best response or remedies to their concern, so I think we need to consider our client like, do not consider our client like a file or like object to treat by like a people with whom we want to build a relationship with and then feel concerned about their feelings and the response in the right manner. Thank you.