Whenever I'm working with a challenging client, indeed I want to be able to educate the client as much as I can on our particular products or service or in particular our platform. So indeed just engaging the customer, asking pertinent questions, being a good positive listener, a good supportive listener, taking detailed notes and making sure that indeed the client is included in the transactional process. Indeed, I learned over my years of experience that indeed this does help ease some of the mismanaged tension that may absorb when you have a client, a challenging client. And indeed what I learned is just want to be able to incorporate them in the entire process, help them see themselves in the big pictures as we resolve any questions or concerns that they may have.