 So I would say a tough customer that I had to win over a one particular time. Very often it would be like someone who's hard to communicate with and to take any sort of further steps with in regards to the business. So yeah, with this particular customer, their interactions with the, let's say, the staff members was typically not that great. It was hard to get in contact with them. And their wave, the communication wasn't always the nicest. you know, if the point is, we want to have them as a part of our business and so we can serve them in the best way I found like how did I win them over and overcome that. It was by just being incredibly patient, I would say, and talking to them in a very kind manner. [BLANK_AUDIO]