I was given several goals in my previous job when I was working as a customer service representative. I had to meet patient goals with exceeding experience in customer service and also I had to make sure that we were getting the correct money in from the customers, every client we spoke to on the phone. So I had to work hard to speak to customers to inform them that they have bills due, ask them to make payments and ensure that they make the payments in full so we reach our goals in our office because we are in a revenue cycle business and our goal was to do collections basically. So I had to collect money from every client over the whatever it was due to make sure that you know we are getting what we need in our business and those were some of those things by asking the correct questions, giving the correct information and getting the money as much money out of them as possible and to speak to the client in a tone that helped them to understand what was going on with their accounts and getting them the balances, getting the information and getting the money as much as we can.