So, there's actually two things I disliked. It was, one, it was kind of disorganized. I was surprised because it was USAA, but there's a lot of time, clock management issues that we had to deal with. It's extremely easy to mistakenly get, well, it's too easy to mess your time up, basically. Where when you got the clock in, you'd have to make sure that your clock in, your punch was accepted in the system, and sometimes it wasn't. Same goes for punch outs, and then you would be in trouble if the system didn't accept it. I didn't like that. So, there's a lot of disorganization involving just how that whole system was set up. Now, the other thing was, because it's USAA, they are, of course, member, they love their members, and they love them almost to a fault, where even if they are wrong about something, you're sometimes not supposed to tell them that. It was a weird setup. They would call in, and they had an issue. The biggest thing that we had to focus on was making sure that they were accommodated and less about how to help them with their issue, the actual issue at hand. It would be very, like, all of the information that you would get to recite to them if there was an issue on their account was very vague, so you had to really come up with a lot of a script yourself. It's kind of strange. I have no problem coming up with a script, but I need to be able to have the flexibility to let them know if, well, their problem can be solved or not.