All right, so per se to my past telemarketing jobs, I have never experienced no time when I had to break the policy to please a customer. Everything was pretty straightforward. There are things in the policy that we do to compensate the customer if there are any type of issues. I can think back of when we were full of bologna when we were low on meat and we had a customer who was having a really bad day and one of my co-workers who I was in charge of did not put enough meat in the person's sandwich and they were very upset with it. They wanted a full refund. They wanted a full, you know, and very upset on telling that they might leave a bad review. I apologized and, you know, try to find the escalated the situation, try to find a solution whereby we could help him. We offered him more meat and even offered him a discount on his next order. He just had to provide the code that we provide to him. But due to the fact that he was so upset and having a horrible day, he decided to just receive a refund and continue on with his day. But I have never experienced a time when I had to break protocol in a telemarketing diaspora or a sphere. So I haven't done that before.