To improve my verbal communication skills, I definitely make sure that I listen before I speak. I give the other person a chance to, you know, tell me their side. I consciously know that my tone of voice means everything, and so I make sure that I'm coming across respectfully while also listening to what they have to say, never cutting anybody off or telling them their opinion is wrong or anything like that. To improve my listening skills, I again just make sure I give the other person a chance to speak until they're fully done, and I listen the whole way through. I show that I'm engaged in the conversation and listening by giving them my undivided attention and not getting distracted and providing appropriate feedback when it's needed.