I've had a couple experiences dealing with a tough customers. Most recently would have been my time at JRE Services working in the final mile department. I had a customer who was coming in hot and heavy, was really angry that for some reason they could not figure out what was wrong with their app and why their current insurance did not meet their financial obligations. I was able to dissect exactly what they needed to do. I apologize that the initial quotes had not been to their satisfaction. And I was able to work with them and with our partner to be able to resolve their issue. But the biggest thing was to not leave them on hold and have basically trying to reassure them like, hey, I know this issue is something you are dealing with. I have some knowledge that you do not know. Let's work together to make sure that whatever you have is resolved. And this gentleman was very, very vocal. So it was a lot of apologizing, a lot of I know your understanding and frustration, let's work together and kind of reassuring them, hey, we're gonna get it settled so that whoever finances your car knows what's going on and they are included. It's going to unfortunately be a little bit of an increase in the current policy, but I'm going to see what I can do about spreading that payment over time so that it's not happening all at once. They seemed rather happy in the end.