My goals for professional development include a want for an environment with a possibility for upward growth, and as well as an environment where I am able to have, you know, set metrics and standards that I am able to pursue. I would like to develop my abilities to solve customer issues, as well as my communication skills and problem solving in general. I believe that this position, being a customer facing role in the insurance department, will assist me in bettering these skills because I will be able to practice them and be better as an employee and as a person.