Yeah, so typically when I'm asked a question that I don't know the answer to or I'm unsure on the answer for, I will just go and say, hey, I am unsure of the answer to this question, but you know what, let me go and figure out, see if I can figure out the best answer for you and get you an answer promptly. So this comes up quite a bit when I am taking care of customers at State Farm. I take dozens of calls every week that I may not know the answer to. Someone on my team may have a better answer or there may not be a clear answer that's present readily for me to go to. So typically I say, you know what, I'm not sure about the answer to this one, but let me have someone get back to you or let me personally get back to you on this. I'm going to follow up with you on this, I'm going to do some research and I'm going to see if I can get you the best answer on this.