When dealing with angry customers, trying to be empathetic and understanding to their situation, looking into whatever the situation may be, whether it's billing, just unhappy, whatever the case may be. In my scenarios, it may have, you know, giving them a rate discount may have sufficed the situation. If I couldn't, if I couldn't solve the problem, I would pass it off to my supervisor. And I always told the customer, no matter what, they would be contacted back if I needed to call them back. And if I had to pass it off, I would make sure that it was, I always called back to make sure that everything was resolved one way or the other.