A few ways that I would be able to deal with a difficult customer situation is first, letting them know that I'm there for them. I'm there to benefit them. Second, me listening to them and actually paying attention to what they're saying in their difficultness. So if it's something that I have no control over, I would send them to somebody that has better understanding of what they're saying other than me. So maybe a higher up or a supervisor that would be able to help them more than I could. But while doing all of that, I would never raise my voice with them, never change my demeanor towards them, and continue treating them as if I'm there to help them.