So, in the previous video, I did state that I have three years of sales producer experience. I've worked for Allstate previously, I've also worked for Farmers, and I do have two years of experience as a claims adjuster in the insurance world as well, so I can go into depth with the way the coverages work, people feel comfortable hearing the explanations coming from me, I am very patient, I am willing to hear out what it is that they like and dislike, and then look for something that kind of mediates between the two, which helps the business and also the insured, and they also are able to go ahead and understand what it is that they are buying and that they are making sure that it is valuable coverage, not just something that they're getting because they feel like they have to.