So, my goals at my current position at National General are very plainly laid out for everyone who works there. There's a series of metrics that you have to meet that account for contacting people within 24 to 48 hours, how quickly you close claims, how often you rule out 50-50 liability decisions, how often you answer the phone, and several things like that that amount to customer service. And my metrics are actually very excellent. I am still very unsatisfied with my work because I feel like I need to be doing more or I should be doing more in order to make these people a little bit more satisfied. But according to my manager, I'm doing just excellent. So there's a little bit of cognitive dissonance there for me where I feel like while I'm doing very well, I'm meeting all the expectations and even exceeding them in many categories. I just kind of feel like, you know, there's a difference to me between meeting my expectations here as they're laid out on paper and what I feel like is satisfying work, what I feel like is satisfactory work for the people that I'm trying to help.