So, while I was working at this company called Travis Matthews, it's a clothing store company, we had this one customer who was a pretty frequent shopper. He was one of our better clients, higher end. He would come in and consistently spend a lot of money buying a lot of the new attire that would come out, and we built a really good relationship with him throughout the years that our store was active. I remember helping him with a transaction, and he got 3 or 4 polos at least, including other attire, and in less than 20 days he came back and they had deodorant stains all along the underarms of a couple of the polos. And per our policy is that we're not allowed to, I guess, either do refunds or exchanges, and with the okay of my manager, I went up to him, my manager knows him too because he's such a frequent shopper. I was like, hey look, this is what's going on, the customer's upset, and I don't think our policy is worth losing the future value of what the customer brings to the company. And after a few talks with him and my assistant manager, we finally came to the conclusion that I can just swap out the shirts with a few that we had at our back stock of the exact same shirt, just an even exchange, and we were able to make him happy, satisfy him, and send him on his way. And what we did with the shirts is we just damaged them out, we wrote a ticket, and everything was good after that.