That's a good question. When priorities change, especially on the commercial side, but also on the Personal Alliance side, you just have to really multitask and really be able to switch gears quite fast. And so with that being said, obviously, when there is something, let's say, for example, you're going from personal to a Commercial Alliance quote if someone's calling in, where how to change priorities really fast is when a construction company needed an additional insured listed on one of their COIs or Certificate of Insurance forms, and they needed it right away because they needed to show proof basically to the business that they're doing on the property they need them listed, and the guy needed it ASAP. So obviously, when that happens, and it's a big, any account, you want to get that to them pretty quickly. And that's the time where you obviously got to switch gears real fast and just get that out to them so that there's no issues and one, you look good, and then also they look good as well because they have their documentation that they need.