Well, for me, I am no stranger to a challenge. I like a little challenge every now and again. So dealing with a customer and the line of work that I currently work in, which is the airport, I had a customer that had a problem with their itinerary. And so basically what I did was just reassure that customer, letting my customer know that I will get down to the bottom of this issue. Either me or I can find someone who will, without you having to re-explain yourself or get frustrated all over again. And so basically what I did was I called customer service myself, talked to customer service about the issue she had, and we got the situation taken care of. Mind you, it was an hour and some change until that issue was completed or that issue was taken care of. The customer thanking went from on a verge of cursing me out to thanking me and saying that she never had someone who, she's never experienced someone who was so diligent in customer service prior to my situation. So that uplifted my spirit and made me feel like I did something right that day.