One of the best examples that I have is when I first started off and I was learning the job role and the contracts when a customer asked me for a specific question if he was going to have late fees or be affected in the reporting if he were to pay late, which at the time he was past due in the last month and then upcoming this month as well. So I informed him if he covers his payment, it won't reflect him because he was on time. But as a matter of fact, he wasn't. I confirmed with my boss, I got more information, went in depth on the contract and was able to then follow up with the customer, which is not in my job description. That's something that my supervisor would do, but it took it within my ability to make sure that I informed the customer properly so he doesn't have issues in the future.