 One of my best managers that I had would motivate me by telling me that I had it within me to be able to think outside the box and to make decisions based on policy and not to expect everything to be so straightforward or black and white. There's always ways to think outside the box to make a decision that still will be beneficial for the company and the client And at the same time making sure that we are still meeting the policy and guidelines [BLANK_AUDIO]