Hi, in this question, the most important thing that I learned about my current position is to be patient and to listen to the client, to your customers, and to observe everything that your client says to you, and that's really helped me a lot of knowing exactly what my client needs. And beside that, I have learned a lot of things about the job itself, because I started with my certification and I didn't have experience, and I have learned a lot of things about troubleshooting computer, you know, hardware and software. And yeah, customer service is very big things. It's very big things that I have learned. I mean, I've been in a customer service for about 15 years, and the more I work, I learn more about it.