Yes, my example here at Allstate, you actually have to, when you're selling, you actually have to know what the client is offering. As long as you know what your sales goals are, what the product that you're selling and you're confident in that product. I know here with me working for Allstate for six years, one of the strengths I have is being confident in what I do. When you're doing homeowners, renters, and auto sales, you have to listen to the client and really engage and find out what the client's needs are. Then once you find out what those client's needs are, it will help you drive the sales and engage into how to train what to say. Most of my customers, definitely when you are good at selling, you're able to coach them on how to say something to get, say, for an example, you can say, hi, customer, you want to say things that are very engaging to the customer. You want to say, I'm trying to think of an example right off the top of my head. Usually when I'm selling and coaching, I am giving them, not just saying what I would do, but also being there for the client and listening to, actively listening to what the