So, in my last position, my goals included achieving a high customer satisfaction score, reducing response times, as well as handling a specific number of inquiries per day, you know, managing my KPI skills, as well as procedures. I consistently met or exceeded these targets, often receiving positive feedback from customers, for example. I maintained a satisfactory satisfaction score of about 90%, as well as frequently completed my inquiries within the expected timeframe, demonstrating my commitment to delivering excellent customer service.