So, in my former role as a total loss claim specialist, we had a weekly sales quota to meet up how many buys of how many vehicles that the company will buy back from total loss situations a week. My goal starting out was 5 to 10 buys a week. I constantly exceeded that goal. On average, constantly hitting anywhere between 17 to 20 buys every week consistently. I believe that what makes a good customer experience is listening to the customer. What are their needs? What are they needing right now the most in their lives? And so, yeah, meeting those goals every single week and listening to the insurance and meeting their needs and asking for feedback also. I was very adamant about, I don't like to, I'm not a reactive person, I'm a very proactive person when it came to coaching and feedback. I requested additional feedback from my team lead. I requested additional call recordings because there were certain things that I just felt like it was okay, but I don't want okay. I want the best, whether it was negotiating with a body shop or it was negotiating with an insurer or helping them understand their policy. I don't want to just give an average expectation. I'm going to give the absolute best that I can and I think that is what helped me to be successful in all of my roles that I've ever had. Thank you.