The biggest challenges about my previous job were always customers that were reluctant to be positive or were adamant on arguing for their sake, and unfortunately there is no correct answer I believe to this type of problem, but the best thing that I've learned from these types of situations is that as long as we're able to give decent alternatives as well as provide a sense of respect to these customers as well as give them an idea that we are able to help them, we are able to overcome these kind of challenges and I think that's the biggest resolution I have to this kind of problem is that is being able to be a person that respects these types of customers as well as being able to give them an answer that may not be the one that they want but could be one that will help them down the line.