I think my sales process is very simple, and I think a lot of people enjoy that. As a consumer myself, I try to base my sales process around how I would want to buy something from somebody. So whether I'm taking an inbound call or making an outbound call to people who are looking for quotes online or who are transfers into the area, I just try to make things quick for people. I don't want to hold them up on the phone longer than need be. I try to make everything simple for them, make sure that they understand all their coverages, make sure that we have all their vehicles and the correct value on their homes and all that good stuff. I want to make sure that they are comfortable in the process. I want to be as personable as possible with them. I don't want to sound like a robot on the phone or like a used car salesman or anything like that. I want them to feel like they can trust me with their insurance because I'm their agent. I want to make sure that they are aware that they can always come to me with anything that they need, any questions that they have. At the end of the process, when I'm presenting a premium, I don't ask, would you like to purchase this policy? I don't ask yes or no questions. I kind of gauge it towards, would you like to use a credit card, debit card? When would you like this policy to start? Things like that.