I guess it actually happened when I was working in the food locker. At the time I was just a regular associate. And there was this customer who came in and he was being very derisive of my manager. And my manager really didn't know what was happening and he kind of like became afraid. So you know I just asked him to listen to what the customer was actually saying and listen to their needs. Because he was actually, in that anger, he was actually expressing what he was looking for. But since he was so angry no one else knew how to deal with him. So I really just listened to what he was expressing. And just really just got him what he needed. I just took care of the problem for him. It really solved the issue.