We find out what their needs are, specifically what they need, what can be met, we find out what their income can be, I need to know, you know, what are you looking for as far as insurance, what are you looking for, just like in my home health, what are you looking for as far as care level, what care level would you want and how much would you be able to pay, what is your goal for this, building up a rapport with your customers, talking to them, getting to know them, that's probably one of the biggest things that you could probably do for any of your customers, I have zero complaints, I have a lot of people that call my office that want me to take care of their parents, their daughter, their son, I mean unfortunately I can't be everywhere at once, I had my own clients, but yeah, you need to connect on a personal level with our clients, that's the best way to build relationships with them.