I'm so sorry. I didn't even know that it had started. Okay, so for me in this position, what sets me apart is my empathetic approach, my problem solving, as well as I'm a very good listener, active listening. This sets me apart because I can deliver exceptional service to my clients as well as for the last three years I've been in the insurance industry and it's provided me a solid understanding of insurance products, policies, and regulations. And because of that, I'll be able to effectively explain to the customer what they're getting themselves into and be able to upsell with different.