so how I usually answer that question how I usually answer my responses when I don't know the answer I was I would tell the customer like you're still over the phone about you know that is a great question here I'm not sure I'm not too sure myself but would you mind if I place you on a brief hold here you know just a check for that answer here because I just want to make sure I don't want to give you misinformed information so I want to double check so I can give you the right information and usually the customers they're okay with that