So, improving operational processes was basically my entire job with Buckeye Running Company. That is a store that was just started right, or excuse me, had just started about a year before I began with the company, then they were opening a second store. The owner of that location or that business did not have any experience in the running retail world, and I had a lot of experience with a competitor. The difficulty was I was the younger guy coming in with more experience for a man who was a little bit older and had experience in that world, but not in the retail side of things. I had to find a way to coach up and coach the owner on ways to make the business run more effectively. Specifically, we had a lot of younger employees, a lot of people in high school who didn't receive either proper or any training, and I had to go back with, to my recollection, every single one of them, it was about 15 people total, and retrain every single person on, in that case, how to fit shoes properly, what all of the things around the store were and what their benefits were, and then also, to some degree, how to sell those and make sure that we were providing the best sort of experience I could for all of our customers.