What I enjoy most about selling in sales is that I get to have the customers on a sales track and they don't even know that they're on a sales track. I love the excitement that I get from them once I listen to them and put something together that's specifically created for them. I enjoy knowing that I'm giving them the sense of security, the sense of peace and a peace of mind to know that, okay, I know she's a good sales agent. I know that she's giving me and she's informing me and educating me on the policies about insurance. I know that she is creating that for me, building that rapport, getting to know the customer, knowing what they like, what they don't like, so that way at the end I can present to them something that they can absolutely say they can't say no to because I really took that time out to understand them, to empathize with them, to sympathize with them. That's what I enjoy most about sales is just really listening and then executing and showing them, hey, I heard you when you said you had two vehicles and you had an 18-year-old that lives with you. Okay, so in my mind, I'm already putting a policy together for them without them even knowing. Just really listening to them, building that rapport, and just giving them the sense of the security, knowing that, okay, I'm not here to just sell you something. I'm here to take care of you for the long run.