My current role, I take phone calls and I handle customer service questions on annuities. And so a lot of our stats are call quality, call surveys or reviews, and average handle time and after work, after call work. I have stellar reviews. I get a lot of compliments from clients when I'm on the phones with them about the customer service or helping to explain the confusing aspects of their products to them to make it more digestible. I have exceeded quality a lot. We don't get very many quality reviews lately, but when I do get them, they are like a hundred percent with very little feedback. One thing that I do tend to struggle with but I have been improving on is my after call work and my average handle time. I will have longer call times because I'm explaining things in more detail or I get more questions. If they ask a question, I'll kind of dive further into the question to answer other questions that I know that could come up from prior experience on those interactions. So my calls take a little longer, but I do provide all of the information that they need and then some and provide really good customer service. So to me, it's quality over quantity, but I have been improving my after call work time and my average handle time. I have reduced that by over a minute this year already and I'm getting really close to the requirement here.