In my current position, I was given the goal of learning how to be a lead in a call center environment and I achieved that goal. It's always exciting to reach those potentials that you really don't think you have. And when others see that in you and they give you that task, it becomes an exciting challenge. I had a goal, which was very recently, about becoming a team lead and learning how to watch over others and help along with multitasking with doing my job as well. At first it was very challenging, but one of the things that I learned was to just be thorough, ask questions, and just make sure that I have a full understanding of what is required because then you know you gather the materials to get the job done. So that's the goal that I recently just had.