If I don't know the answer to a question, first I'll try to go back to my notes and post orders and things that I should already know about the post and if the answer isn't there, then you're just going to have to escalate it and, you know, ask someone else who does know whether it be a coworker or management or, you know, whoever else, just as long as you can find the answer to the question that you're looking for in a timely manner for the guest or customer.