In previous roles, I've had to deal with clients where they called in regarding issues that I was not equipped to deal with at the time, it was not my department. And I basically take initiative reaching out to the department myself and figure out what they needed and got the training guard on how to provide them the service and just completely do the job even though it was not in my department to do. But when the customer called due to their frustration and everything they had going on it was a matter of emergency and I just stepped in and figured out the solution by contacting my teammates and our manager and get the problem resolved for them.