I do have experience in this role. I was employed by Chewy. For about six months I worked as a customer service rep. I handled inbound calls. I placed orders for customers. I tracked packages. I replaced items that were missing. I pretty much do everything that the managers do before it gets to them. I tried to be the first contact resolution for those people so that they don't have to speak with management. They can just call me and get everything situated. Yeah.