I'm a team player. I enjoy working with others and, you know, helping others as far as if someone else needs assistance on insurance and things like that. I am very friendly. I have a very good customer service voice. I've worked with students, kids, all for the last three years. So I know how to use specific verbiage when the time is needed, you know, for our more escalated callers and things like that. I'm using, you know, a tone that is more friendly even though you're frustrated type of deal. I am good at persuading people as far as working around difficult callers and things like that.