This video is recording over the other one and the other one is still playing, so I'm not sure what to do in this situation. So, I'm so sorry about the video playing on itself. I don't know how much you heard of that, but basically I said my customer service skills, my empathy with customers when they are in a difficult situation like an accident or a house burning down or, you know, claim type things, as well as I am very good with teams. I help new people when they come about.