When it came to handling our workers' compensation, my recent role, workers' compensation claims, some of the goals that we were given is to be able to build relationships with both the employer, which would be the managers, safety coordinators, HR individuals within the divisions, and also being able to build a relationship with the injured worker and help them throughout the process as far as handling the worker compensation claim. The expectation was always there to be able to build those relationships. I always thrived and tried to exceed them and exceeded those expectations as far as building those relationships with the individuals. There were times where I even would provide my personal cell phone number where they could reach out to me after hours if they had any certain type of question, if there was something that came up as far as the injured worker's injuries, where they could reach out, ask questions, and see what type of treatment they would have to do or how the worker's compensation claim would be processed. Some of the work divisions would be overnights. Our managers, safety coordinators, if they had questions, they were always available. I was always available to answer their questions and they could reach out to me through my cell phone. The expectations, some of them that we had was being able to manage and help prevent any future injuries as far as the type of injuries that were sustained, see how we can make improvements as far as help prevent another injury similar. We would always gather around and get the facts together and see how we could make improvements within that division to help prevent any further injuries.