 Yes, typically when I don't know something and answer to a question, like most of us, you get on a computer on your phone, you can quickly come up with an answer. And if it's going to be too time consuming, then you give a callback number, a get a callback number, email, text, whatever. And then, promise, you'll go get the answer that you don't want to keep them on hold on the phone. And then you go do your research. If you can't find it on the computer, you know, you go to a fellow work worker or manager or manage it or somebody at corporate or maybe somebody in the government. And just keep working until you get the answer and get back to that client as soon as possible in a timely manner, but don't leave them on hold while you're sitting there doing the research. I mean, if it's more than 30 seconds to a minute, you've got to come up with different options.