Um, I had a situation once in the courtroom, um, where I would have to have a defendant fill out paperwork for the probation officer, um, and this defendant was, um, not happy and difficult, and, um, I had to get them to fill out, um, sorry about that, I got interrupted, um, anyways, um, they were getting very angry, and I just calmed them down, and in the end, I found out that they didn't know how to read or write, and so that's why they were angry, and just talking to them, finding out how I can help them, what's going on, and that seemed to, um, diffuse the situation and make it better.