From experience and experience with dealing with insurance and stuff in the past and a job like this, you know, always just making the customer feel like they're being heard. Somebody's listening. You know, there's going to be times where we can't help and there's going to be times where, you know, we can go above and beyond, but it's just to make them feel like you're actually listening. And it's not just, you know, somebody just saying something to say something. It's being realistic, being honest, and trying to do and say what you can to comfort that person through the situations and the hardships they might be going through.