So I've had plenty of tough customers or situations. Again, I feel like listening and letting them know that you care is the most important. I've just listened, analyzed, tried to see it from their point of view once I got all the gathering together, all the data or whatever they're complaining about, and put it all together and was able to come back and explain to them. Sometimes when the customer has been just upset, they don't see the big picture or they don't see the details. So listening, calming them down, letting them know you care, and then presenting them with the details or pointing out, you know, in a very delicate way that they may have missed something. A lot of times I've seen that right away. They're thankful and apologetic for being maybe a little bit irate or difficult at that moment. So just really be calm and be just very patient. And I've seen that it works out.