I had a client once that was concerned that I was telling her the wrong deductible amount for her claim that I was starting for her. She assumed that her deductible amount was $250, and on file it showed that it was $500. She insisted that she wanted to speak to my manager at that time, and unfortunately my manager was unavailable. I did my best to de-escalate the situation by taking control of the call, letting her know what exactly I was able to do to assist her in that moment, and if she had any questions regarding her deductible, that she can reach out to her adjuster. I also notified her that I would send an email directly to her adjuster to follow up regarding the deductible.