To me, in order to be a successful paralegal, caring is needed when assisting clients. Clients are often hiring firms to help them through difficult personal situations, and they often need someone to express their frustrations to. This is something that I've done with many of my clients. I allow them to feel comfortable to express their emotions about their ongoing cases and show compassion towards them and reassure them that I'm working towards the best outcome possible for them. Competitive. I'm competitive in nature. I love to get things done and get them done well and the best I possibly can. At my previous firm, we had a small competition to see which paralegal could get the most clients to leave reviews for our firm at the conclusion of their case with a small incentive bonus. And I was able to get four out of six of my clients who had just recently closed their cases to do so. That's something I'm very proud of. Professionalism. Professionalism is key to a good business. Maintaining good composure when dealing with upset clients is something that I really thrive at, and just talking to them, keeping calm, and remembering that more times than not, their emotions have nothing to do with me. It's more about their ongoing situation. Additionally, just keeping good notes of the client conversations, keeping track of the client's case status, so when they call, they understand, or I understand where they're at, and it's an easier transaction of a conversation, and keeping track of their upcoming court dates are just the minimum standard of professionalism within the field of law. Strategy. I'm strategic in many ways, but in particular, I love to create systems that make my job easy, and I will try multiple ways in order to make that task the most efficient, and that way, the cases are streamlined with little delay.