 While working as agency specialist, a customer called in to request a council is policy due to a rate increase. I listened with empathy and concern and worked on the solution. Actor of reviewing the policy with the customer, I was able to save the customer over $200 on his six month policy. He was pleased with the results. Thank me for turning the situation around and decided to remain a loyal customer. I strive to create an environment of trust and collaboration by actively listening to the customer concerns and exploring all possible solutions. [BLANK_AUDIO]