My entire life has been customer service, from working in retail as a teenager, then working at call centers with banks, Wells Fargo, and a phone company over the years that is now closed, Accel Communications. Then I moved on to Sierra Air. I was their CSR, their person in charge of booking every single call for heating and air conditioning customers for many, many years. And then I was management over that department. Not only that, but service manager to the employees, which is customer service also, working with people all the way through to office management and many other factors. Customer service is where I am. You deal with customer...