So, in my last role, I was a financial advisor on a phone-based team, and so most of my goals were based on KPIs or metrics related to a number of calls made on a daily basis, and having a certain number of what we called advice-related conversations, and the way I was able to consistently meet those goals was, number one, making sure that I was always putting in the amount of activity necessary to hit them, and number two, just really focusing on having great conversations with people.