Some goals I have for professional development would be getting my percentage of customers to actual clients up, as well as having calls or customers that come in and just immediately leave when they hear a price or hear what a policy is in this situation. And by getting this job, it would help me with that professional development by, I mean, working a different type of sales again, as well as a different type of insurance job where it's not just cold-calling people that sign up for those would-you-like-to-save-money-on-insurance type deals. It allows me to actually work face-to-face with the customer. You can see the expressions on their face. They're not just going to hang up on you. You actually have a chance to see what the problem is and think about the ways you can work around the problems or see what's most important to them, and if they have a problem with one part, show how another part of your product or service can help them.