Hi, good morning. Okay, so for the qualities of a successful service representative, I want to say, probably, in my opinion, the most important one is to listen, to be a great listener, because you want to be able to understand what's going on, what the customer needs, and be able to be resourceful, know where to find the answers, and be very communicative with the customer. I also wanted to go back to the first question. I don't think I was able to record that correctly. My main goal, at least on a daily basis, is to have the one thing on my day that needs to be taken care of, that one thing that I usually do first thing in the morning or whenever I'm starting working, to make sure that's being done and completed by the end of the day. So that's one and two answers.