What I would say that drives my boss crazy basically be with the calls that I be having with my clients. In all honesty, I like to build a really good rapport with them so I make sure that they feel very comfortable with me and I'm not always directly to the point. I like to feed off of what my clients like to say and what they talk about in general and if the first 10-15 minutes of the call they just want to talk to me like a human being by all means eventually I will get to the point and I would definitely redirect the call but at the same time in order to build that rapport I feel like you need to have some kind of great clientele customer service before you get down to business. Not everybody is about business and then also at the same time with a lot of these clients who I was dealing with tend to be a bit older and lonely as well too so again just hearing about their day or me asking about their day and how they feel sometimes could go a long way. Typically our calls should average anywhere from 30-45 minutes depending on the client obviously but there's been times where I've extended it an hour, even hour 15, hour and a half just to build that rapport and again frequently give them callbacks just to make sure everything is okay with their current plan if there are any needs that need to be met as well.