I can say that being a customer service, I've had lots of challenging customers, clients to deal with. But the one that I usually get are the ones that when you go to ask for their personal information that's related to their account, they get very upset and they want to be irate and ask in a sarcastic manner, why do you need my information? And then what I do is I do apologize to them. I let them know that I understand completely where they're coming from. I also tell them the reason that I'm asking. So that way we can move on and we're still not stuck in this area. Once I'm able to explain to them why we need that personal information, then I'm able to proceed. Mostly they're cooperative and they understand and they're willing to give that information. And then there's other times that they're not. And I just, I apologize to them for the ones that don't understand and they're not willing to cooperate. And I try to be as very calm and nice and understanding as I possibly can be. And I let them say what they need to say. I try not to interrupt them and I go on from there. But for the ones that do understand, they usually apologize and they feel bad about how they spoke to me earlier and then I just reassure them and I let them know, I understand. I would be protective about my information as well. But once they see that they're able to trust me, then again, we're able to move on and get the job done.