I am looking for a new job because I've just found really that the transportation industry is not where I would like to call my home long-term. I've had lots of customer service experience, really essentially since I was 14 years old, I've done some form of customer service. Prior to working at CRST, I was the assistant director of Children's Corner for 13 years. While there, I got to have a very hands-on approach with helping people on a daily basis, both children and adults, family members and staff. Every day I was able to interact with them personally and help them, you know, better their lives. At CRST, I do get to work somewhat hands-on with, you know, many of my carriers and co-workers, but I just don't feel like I'm having a direct impact on their lives. I'm looking to, you know, better my career, further my career in an industry where I can actually help people. I would like to have a little less focus on profit and a little more focus on making sure that people are taken care of, making the best decisions for both themselves and their families. I understand even, you know, insurance profit is important, but I would really like to feel like I'm making a difference in people's lives every day. While I enjoy the work that I do, it's challenging, fast-paced, and I'm constantly learning. I would like to be able to work with people on a more personal level.