Well, being a manager myself for 15 plus years, I learned from other managers and owners. Best influence was learning that putting other people's needs and employees' needs above yours sometimes is a must and making sure that everyone is happy, taken care of, and has a great experience, whether it be at work or through the business of renting the equipment or through their delivery or the purchase that they made. Managers over the years that I've worked, didn't have a lot of them, but most of my experiences were that you learn to give back what you can to everyone around you that you work with. Help each other, do teamwork, and just try and make the day a great experience and with customers even more so. You want those customers smiling when they leave, just like in the old TV time show Cheers, a place where they all know and everyone knows their name, where they can come. Sometimes even if they have a question, I had many customers just do that, learning that from other managers and mentors. You just take the time to listen to people and become their friend and build relationships, which then just kind of spreads out like tree roots, and that's how I developed my customer relationship skills.