The most successful sales experience I had was the one with a happy customer who said that they spoke to an agent they believed did not know what they were saying. He said the agent had told him that Medigap does not work with Medicare and he asked me, you know, he told me you better know the answer and I told him that both Medicare Advantage plans and Medigap plans work alongside with Medicare and he was very happy with my answer and I explained to him why while looking at the plan. And he asked me more questions and I was able to successfully answer him all the questions he had. He was so happy he asked for my name to write it down and let Premier Blue Cross know they have such a great employee working for them.