Part of my job duty at Kusuwati was dealing with property owners that were not happy or come in very mad and upset. First thing I try to do is get them to tell me what the problem is so I can see if I can help them and do my very best to help them with the situation that they're in. A lot of them are just, they read Facebook or ask a neighbor and they get the wrong information and then they're upset and some of them are really mad. They come into the office and the first person they see is the first person at the desk and they kind of take it out on them. I would say 99% of them don't really, they're just mad at the situation not mad at the person and then you try to help them and satisfy them as best you can with what you can do.