When priorities change quickly, I make sure that I understand what the goal is and I make sure that I take notes for whatever situation or whatever resources that I need to be able to help me to achieve that change. One example of this would be during the winter months of last year while working for a state farm there was a peak season where there was a lot of homeowner damage. I worked in the auto initial loss reporting department for the claims and they needed some support from our department on the overnight shift to assist them with taking calls in the homeowner's department on the overnight shift to process the initial report of the homeowner's claim. Not being bound to provide details or give out claim information, but just to assist that department by getting the claim started and assigning it to a claims specialist. So during that time, because our department, some of us were not familiar with homeowners, if me particularly, I hadn't worked in the homeowners department before so that was my first time assisting on homeowners. They did a brief pop-up session just to give us a chance to see the platform of getting a claim started on the homeowner's side, gave us a few resources that we could use to assist that homeowner just to get the claim started, and then also resources to provide that homeowner in the event that it was a emergency situation when at nighttime at that time there were no representatives available in that department. So the auto department was charged with assisting by getting the claim started and providing them with emergency contact information if it was an emergency situation and the claims specialist name and phone number who would be following up with them during regular business hours on the upcoming days. So that's how I dealt with that situation. I jumped right in.