I feel like with my experience, I'm kind of well-rounded in customer service and you know, I do think that there's still room for me to grow and to learn from others and hopefully other people can learn from me as well. But you know, I've come to learn that not every customer you're going to be able to make happy at the end of the day. But you know, if you give it your all, you try your best and you're at least able to give them the information, provide them the answer that they came looking for, that is a benefit, you know, empathy does go a long ways. And sometimes customers, they just need someone to air out their frustrations or you know, whatever the problem is, you might be that person that they just kind of vented out for. You know, I've learned from a long time ago not to take things personally. So sometimes just letting them be able to vent out their frustrations, get their issues, you know, spoken to you in a way that they see fit and not taking that personally can also help them have a better customer service experience as well. It can also make it easier, you know, for the next person if they call back in, at least they know that their problems are going to be addressed. They're going to feel that they're heard and that they can get answers. And then overall, I just think the willingness to be able to help and learning who you're speaking to, who the audience is, and being able to, you know, pivot yourself to address them in a way that's going to help them understand.