I've had a previous time where I had an issue with a co-worker. We worked pretty close together and she was giving out some information that was out of her scope of practice and upon overhearing that and being in the lead position I told her that you know after pulling her aside I was like you shouldn't be giving patients or customers information that you are not 100% sure about and that she should have directed them to the nurse or the doctor the next time she had an appointment instead of giving out information that could be inaccurate.