Well, at my last position, I was the general manager of the branch. So my biggest challenge was running two agencies that were underemployed. I didn't have the manpower to run them properly. I had around 15 employees, but the book of business was like, I believe it was like around 20 million. So we had a lot of renewals. We had a lot of customer service, really high quotas. What I did, even with the limited resources I had, was to emphasize training. I ran weekly meetings and trainings with the staff that I had and tried to prove them in any possible way. That's about it.