So, I have over eight years in customer service experience, and I just feel like me helping others and, you know, having active listening and attacking whatever it is that they need help with in their everyday lives is something that I've mastered over the years. I've always been top of, you know, when it comes to metrics and things like that, I've always been top, never, you know, in the bottom or anything like that, so I feel like I've mastered being a great customer service representative in the last eight years.