The way to build relationships with potential customers is, of course, to, you know, build an interpersonal rapport, so, you know, you know, hello, how are you doing, you know, ask about their day, you know, just get to know them, asking questions that are non-professional, you know, just small things like that are good ways to connect with customers and let them know that you care, you know, when you ask about them, you know, it kind of opens them up, you know, research, you know, has shown that people like talking about themselves, so I always just keep that in mind, and in my years of customer service, you know, I've just learned that a simple, how's your day going, it can go a long way.