Difficult customer interactions. Most importantly, I listen. Listen to what the complaint is or what the customer is having a difficult time with. Exercise patience. Definitely listen and try to come up with solutions with the customer. Giving them options, whatever options are available to me. If there just seems to be no pleasing the customer, sometimes you have to get a little assertive. I've had people cuss at me over the phone. Just people that are just, you know, pleasing them period and I've had to terminate calls but that's been very, very rare.