So, as I said in the other portion of my video, I did work as a medical assistant in a small private doctor's office. Being so, I did come in contact with a lot of patients, a lot of different patients, different ethnicities. So, in this case, I did meet some people that did not feel too highly of me, and I say this in a kind way because, you know, of course not everyone is going to be your cup of tea or you're not going to be theirs, but at the end of the day, this is my job and this is what I'm here to do. I'm polite to everyone, no matter what. There was a time where a patient had came in and she just was making some racial remarks. In this case, I did mention it to my doctor, the doctor on call, and I did mention it to my manager while, at the end of the day, I do take my job seriously. I don't take anything what anyone has said, you know, take personally because this is my job and I'm going to be positive and do what I have to do regardless, whether they had said something, a smart remark or something racial. This is my job at the end of the day and I will respect you as much as you respect me. I just kept it very professional and just let her know, you know, I'm here to help you. You're here, you know, obviously because you aren't feeling well or you have some certain issues that you want to talk to the provider about. So we're going to get you the help that you need. Whether she liked me or not, at the end of the day, she was there to, you know, for the help that she needed and I was there to help her as well. So as for how did the outcome, how did, you know, the outcome and how did I resolve it? I was just polite and professional because as they say, you have to kill, you know, you have to kill people with kindness. So at the end of the day, I was just polite and positive. I did let my manager know and the doctor know as well and after that, nothing really happened too much just because I didn't take what she said too harshly or, you know, too hard on myself but at the end of the day, I feel like, like I said, you just have to kill people with kindness. But no matter what, it's my job and I'm going to keep it positive and professional.