Hi, I'm Tracy. It's nice to meet you. About my goals and my last and current position, right now I'm working for a company doing customer service remotely at home, and I have to constantly put fires out with clients and customers. I'm always using the resources at the job. It's an insurance company, so I'm always referring to their knowledge center because of legal issues. I refer to that, I apply it to the situation at hand, and I get the problem solved. If there is a problem, usually there isn't. Usually it's just managing a payment or adjusting coverage, which I love doing.