I have multiple experience in the sales world. Through Larry H Miller Toyota, I was a service operator through the phone line. So basically people would call in and need to make appointments for basic maintenance and I would talk to them about the recalls that are on their vehicles as well as additional things that might need to be done because of their mileage. That was my best selling point is because I would bring up how many miles they had on their vehicle. We need to get this done and this done because it's time. You don't want your engine to get any worse than what it is and that would bring a lot of profit into Larry H Miller Toyota as well as making sure that those vehicles are fully protected and adequately done. One month I made about $45,000 in sales which was the highest in Southern California. Basically I was calling non-stop cold calls for all the recalls that was happening due to the airbags and I use that as my advantage to get maintenance with oils as well as just regular maintenance like a timing belt or some other engine things that might need to be done for their vehicles as well as brake inspections and I would just add everything on the list and I did a really good sales month that month and that was my biggest achievement in the sales. I also have been assistant manager where I had to train other people how to upsell for drinks and knowledge of drink pairings with alcohol to make those alcohol sales.