I look for a good company when I'm looking for insurance as well as someone that talks to me and builds a relationship with me, someone that I feel like I can trust and that I know that they're telling me the truth about the policy and what's going on. I actually have had to use my insurance before and because of those things that I did pick out I had a good relationship with my agent and it was very seamless procedure. It happened fairly quickly and I was very happy with the outcome. So I've had a good experience. I know there's been a lot of horror stories about it but I think that that can be avoided as long as you find the right people and you have a good relationship with them. That's all that matters.