I did encounter one tough customer, probably a few of them, but there was one that stood out of not wanting to make a payment towards their bill and they were always upset that they had to pay or was wondering why prices were going up or changing all the time and and I noticed that with all the other employees that were around he was just never that happy with any of their answers or feedback and so I was able to get in there and directly come in with a good attitude and let them know hey, it's okay. You know this happens and