So, as we all know, mistakes happen, and starting off, it was a little rocky. The first thing I learned is in insurance, you have to ask questions. You have to. One thing I have definitely learned is people will tell you part of the truth, but not the whole truth, and you always want to keep it simple. If you don't keep it simple, a lot of the times, it'll confuse the client, and the client gets frustrated over that, so you always want to keep it simple. One of my favorite catchphrases is keep it simple, because otherwise, it will confuse them. Basically, any mistakes you made, you can learn from. Those are my biggest two, because as I said, I used to get people pretty upset, and thankfully, I'm pretty good at calming them down. I just had to figure out ways to be able to make it easier for them to understand, and then on top of that, as I said, asking questions, because questions are your best friend, because as I said, some people will keep information from you, and you need to get it out of them so you know what you have to do.