There was a time when I was working at a Marriott hotel and a third party had overbooked our rooms and this young couple had flown or drove actually in for a long distance so they didn't get the email that we were overbooked. When they got to the hotel, it was so early in the morning. It was like one or two and there wasn't anything available. So I shuffled around a few things, actually went to go make a room that wasn't ready to have people in it ready for them so that these young people had a place to stay. They were actually very grateful for what I had done for them and even wrote a review in with Marriott to let them know that I had gone out of my way to make sure that these people had a place to stay for the night.