In my role as a room service host in the hospital, I often went above and beyond my responsibilities to ensure the well-being and comfort of patients. On one occasion, the hospital experienced a surge in patient admissions, and the nursing staff was stretched thin. Recognizing the need for additional support, I voluntarily took on tasks that went beyond my typical job expectations and assumed some responsibilities that had typically been handled by certified nursing assistants. I assisted patients with basic activities of daily living, such as helping them with mobility, ensuring they had access to necessary personal items, and providing additional comfort measures. While my primary role was related to room service and meal coordination, I understood the importance of maintaining a patient-centered focus during times of increased demand for healthcare services. By taking on these additional responsibilities, I not only alleviated some of the workload on the nursing staff, but also contributed to overall positive patient experience.