So I wouldn't say I broke the company policy, I just didn't know. I had a customer who needed to do a reorder for an item and they had a gift card and it wasn't working for them. They had the company gift card so I gave the customer my email address to send me her gift card so that way I can try to do it in my system which it did allow me to do it in my system but I was advised that company policy I wasn't able to and I did apologize that I wouldn't do it again. I just knew that the customer really needed this item to be reordered and I wasn't sure on why it was rejecting them and allowed me to go ahead and do it for them. So I wouldn't say I broke the policy because I didn't know. I wasn't advised of that until that incident happened but I did learn from it.