I love this question, how I helped a tough customer win and win her over. I had a lady who wanted to buy a home and she was furious as all get out about not being eligible for a USDA loan after she completed our home buyer education course. She was led to believe that once she completed that she would be entitled to get a loan. And I had to of course break the news to her that lenders determine your eligibility for a loan and so on and so forth. So she was really upset. By the time we got through the conversation and I got to hear her background and hear a little bit about her, I connected her with the USDA Direct Loan Services where she would be able to apply for direct assistance that was better suited to her. She ended that phone call on a high note and lots of encouragement for her next path. And of course I gave her my phone number and told her, call me if you ever have any more questions on your journey to a home ownership because I really wanted her to feel she wasn't in it alone.