challenging situations is inheriting a case from another that has been mismanaged, you know, just basically picking up from where the last person left off without allowing the client to really know that they've been mismanaged, quickly gathering the information that you need to get the, in our case, the case where it needs to be in order to fully satisfy the client. I have had a gentleman who basically figured it out himself that he had been mismanaged prior to me, but he was very happy with the moves that I made to wrap things up in an efficient manner for him, and we actually are currently still working together towards a resolution, but he stated many times through our client experience that he's been