Probably the same way I handle anything that's difficult. I feel like if you just step back and listen and let them be heard, you know, that's half the battle is just making them feel like you understand, show some compassion, empathy, kindness. You know, there's always a workaround. It just, you have to be open-minded and I think you have to be reasonable and fair. And I think most people, no matter how irate, you know, if you just talk to them and not at them, anything can pretty much be resolved.