What separates me from other candidates is I have a detailing business, so I have a lot of skills for customer service and the marketing, the HR, the customer service, the escalating. So I already have a strong experience on my day-to-day basis to deal with my clients. For example, I could relate to a lot on the customer service, understand what the customer is calling in for, what's their issue, what's their response, how can I assist them, hear out what they're saying. Once I hear out what they're saying, I understand what the problem is, do my research, help them out as soon as I can. When I get to the research, I dissect the issue, see what's going on. Once I figure out the issue, I talk back to the client, I appreciate them for waiting, let them know that it took me a while to collect the information, the information I have and I represent to them, hey, so this is the issue, what's going on. For example, you got double charged because the system had a glitch, unfortunately it won't happen again. If you have any more issues, you can give us a call back. I have a lot of experience in the escalating with the clients, hearing them out, know what's going on and be there for them. I'm not just trying to push them out of the call, I'm trying to be there, hear out what they're going through, be the customer service agent that they needed to hear and help them throughout the day, so give a review to the company and to the customer service department. We did a great job, I handled them and they had a great day.