Problem-solving at work, I will make sure that what happened, what caused the problem, try to fix it, if worst-case scenario, there's something that is not, I'm not in control of it, then get management involved, but pretty much, I like to try to resolve it myself. If not, then definitely get a manager involved and see what's going on and see how we can work it out. For more information, visit www.FEMA.gov