I would say that one of the things that I had to improve based on the careers that I had in the past year would be be patient with customers. A lot of times when they were explaining stuff I would try to hurry the call or I don't know just talking over the customer so I had to slow down myself, listen exactly to what they're actually wanting and just listening to them with the whole conversation even if I have already an idea of what they're talking about, what they're going to be asking, just have them talk. It benefits me and customers being more patient with me as well and me understanding better their situation.