In my current role, I was given several goals, and all of them were particularly centered around ensuring clients schedule appointments with their therapist for up to three months in advance. And personally, the EAR method has been ingrained in me because I believe in giving my best to customers. I use the EAR method, which is me being empathetic, acknowledging the needs of my customers, and also reassuring them. I was given the goal to help clients to schedule appointments. So I would give them a call, introduce myself, hello, my name is Jennifer, I'm calling you from Suriname. So is this a good time to talk? So I need to build that rapport first with my customers and ask them how their therapy session went, what they enjoyed about it, did they enjoy having conversations with their therapist. Building that rapport actually was what helped me. Being empathetic to the needs of my customers was what helped me to exceed that my goal. And almost every day I have clients I help schedule appointments on equity just because of the way I approach them. Thank you.