Sometimes, when you're dealing with clients or the general public, some jobs can't be met with the normal expectations. In one particular time, closing a mortgage loan, the deadline had arrived and the client worked a night shift, his wife worked the day shift. So in order to get the documents signed with the proper date, I had to split the appointment up into two different appointments, which is not customary for mortgage closings. It required more documentation and, of course, more time on my part, but it did get the client's mortgage loan closed on the date it was supposed to without them having to take off of work. They were in a difficult situation.