A time I had to deliver bad news to a client. Let's start with when I worked with Enterprise. I was there for a few years, of course, dealing with rental cars. A lot of people like to vacation, of course, summertime, family vacation. They need those bigger vehicles, those big SUVs, large SUVs. Those can really come a dime a dozen around the summertime. I had to break the news. I'm sorry. The car isn't available. The person who had it before you decided to extend out, take more time with the vehicle, hasn't returned it yet. I've called around. The earliest time I can have one is X, Y, Z, 1, 2, 3. Of course, the customer was upset, so of course, I had to write down, give them a few free days and call around for a bigger vehicle, and then they were happy once I was able to get the vehicle. For more information, visit www.FEMA.gov