 When I was a call center representative, I had a customer in which they no longer wanted the whole services that Medicaid was providing them, and they were very adamant and persistent in saying that they no longer wanted to receive the services. And I was able to win them over byichas emphasizing how valuable it is to have Medicaid, what Medicaid can offer. So I was able to list off all of the important resources that I felt that they should be aware of before canceling Medicaid and their coverage. And I was able just to win them over and let them know that so many people have been affected in such a positive way with the resources that were provided and I was able to convince them to maintain their coverage.