What M.O.D.E. makes me is providing excellent customer service in the ways, for example, anytime I interact with a client, whether they're angry or just tired or whatever it is that they have going on, I always try to make them feel valued and that they're appreciated and I always do my best to listen and the reason for that is because a lot of people have a lot of things on their mind or things aren't going as great for them and so my goal is to leave them better than when they first called or at the very least try not to make their lives any worse as a result of talking to me. It's very satisfying when you help out a client, get them the best product or service that best fits their needs and they're so thankful for it and yeah, that motivates me. I always try to go for that end result in any interaction with the client that I speak to.