To build the relationships with potential customers, I have two major key points. The first one is to find something in common, something that we have in similar point of interest or something mutual. The other one is that I remember some key points about them. You know everybody likes to be remembered and they feel more special when remembering them and thankfully I have a good memory and I can do that and people really appreciate what I do. Other than that, I'm friendly and very well-spoken and patient, yeah, and that's most of it.