How I handle difficult customer interactions. First, I never stoop to their level. If they're calling frustrated, angry, crying, or in distress. As a professional, it's pertinent to remain calm and collected. I always ask, would you like me to give you a moment to hold on, sir or ma'am? And speak in a calm manner and ask, what is the nature of your call? And if not, then we could provide the information to where they can contact us back. Including the phone number, the hours of operations, address, and pertinent information when they are ready to discuss any specific inquiry. If it's a general inquiry, we may refer them to a website or call us when they are available. Thank you.