 I think the best way to learn about closing deals with tough customers definitely is figuring out where that need is and then obviously showing a comparison to what insurance company that they already have versus what they can get with you and then trying to see if you can maybe cut some deals with the company policy about that and if they're really that topty, you can try to see if the manager or management can allow some things in terms of, you know, because like closing a deal with the top customer can be loyalty for years. So that's how I look at it. [BLANK_AUDIO]