I had a client or a patient that didn't want to use the iPad to check themselves in, got very upset and very loud about it. So what I did was, instead of just sitting at my desk, I went around to the waiting area, sat with the patient, went over it step by step, and they realized how easy it was. And we were able to get them checked in and get everything completed. But definitely getting down to their level, making sure that they understand that I understand their frustrations is something that I want to make sure everybody feels and feels heard so that we can get a good response.