Absolutely. The one of the main things that I do every morning and throughout the day is make sure that the agents can understand how to conduct themselves in class. So I always say, remember, please check your cameras. If you can see you, then I can see you. So this way they can actually stay engaged and make sure that they're in full view of the camera. So that's one. Secondly, I keep it light, make sure that I ask questions to keep an open dialogue of engagement throughout the day. And I throw in little tidbits of jokes and things of that nature, little smidgens of personal information just to make sure that I am relatable and keep the engagement going back and forth throughout the day. So if the agents can not get too bogged down with just information, information, information, because it's usually a lot. But to make sure that they stay engaged and they're having fun so that they don't feel that it's a waste of their time.