One time during this one particular phone call at work, I had where a colleague of mine was not available, so the merchant was really irate and needed to complete a job for a customer so that way they could stay ahead of the contract schedule. So I took it upon myself to perform the review, do the verification, review all the required documents that we had received, followed up with the merchant to let them know that I spoke with the customer, the feedback that they provided, and advised if I can assist with them getting that corrected for them so that way they can complete the job. And the merchant was really happy with that outcome, and I was able to get the merchant funded as well for that job just by placing that one phone call to the customer just to confirm the sale and providing the feedback to the merchant because the customer hadn't been able to do so at that time. And my employer was very pleased with that. I actually got a great recommendation.