One of my biggest strengths would be to never give up. I try to exhaust all of my options before hanging up the call. I'm also very detail-oriented, so I try to take down as much as I can to figure out and determine the customer's needs. One of the weaknesses I would say is probably trying to perfect the call. Sometimes I could be overconfident. There are times where I can also not sound as confident, so I guess it could go both ways.