When I was working in a cell phone store, there was an older gentleman. He came in and he didn't know how to work his phone. He was frustrated. He wanted to cancel his service and the individual that was helping him at the time just wasn't wasn't understanding. They were just pushing forward and trying to sell the next best phone and just kind of get him on the best deal, but I could see that that's not what he wanted. He just wanted the basics. He wanted to know how to use his phone so he could call his grandchildren. I stepped in because I was the assistant manager, so I stepped in. I kind of just spoke to the customer, found out exactly what he needed, what he was using his phone for. We actually did get him a different phone. It was a little bit easier to maneuver, especially for an older gentleman like himself, but he was happy and he just thanked me over and over that now he could call his grandchildren and just made me feel good about myself as well as just making him feel good too.