The situation that I was once in was, it had to do with a customer, and this customer really was having a hard time with their service. They made payments on time, and they paid in full, and they were, again, they were a good customer, and they were just having a hard time with the bill that they had received. They were being charged for things that they had nothing to do with, and they were struggling to make the payment. So what I was able to do as a courtesy, I was able to remove some of the charges and lessen the bill, and they had been also a long-time customer. But I did not want to do it at first, but I'm glad that I did because it was worth it. It helped them out.