Some of the decisions I would have to take sometimes without consulting my bosses when it came to customers coming in upset, coming in worried about their account, you know, saying that they lost their debit card, and other certain occasions, pretty much with the time I was there, it was about two years, I was able to take the, you know, the words and the proper procedures to be able to help out the customers without, you know, giving the situation to my boss if I knew I was able to take care of it. I was one of the lead tellers, so I was a bit, you know, more experienced, so when it came to those situations, I would always try to listen to the customer first, see what was the issue, see what was going on, and if I wasn't able to find a solution for that, then I would bring my boss in, but majority of the time, I was always able to find a solution for the customers that came in upset, always being able to, you know, order them a debit card, letting them know that, you know, their account was okay, it was protected, and no activity was going on, so pretty much just kind of looking through my resources to make sure that the customer left happy, and it wasn't another headache to the boss knowing that, you know, I was able to take care of it in a proper way or manner.