I feel what would separate me from other candidates in this position, applying for this position, would be that I do have some insurance background as I've worked in an insurance company. Not in the customer service field, but in the claims department, at least 20 years, so I do have some prior knowledge of the ins and outs of policies and claims, so I do feel as though I would have some prior knowledge to that, and I also feel that I take care of customers better than most other people with being detail-oriented and making sure all of their needs were met in the phone call.