One of the biggest challenges I had starting out was not knowing anything in the PNC world. I came from life and disability, so I didn't know anything about PNC, much less commercial PNC, which is what my previous position mainly focused on. And I overcame it by just asking for help regularly, reaching out to team members, reaching out to my supervisor, and then researching on my own, getting on the web, looking at materials from different carriers, looking at manuals, and just taking it upon myself to figure out how to accomplish my goals and get done what I needed to get done.