I am a customer service advocate at heart. All of the jobs that I've done, even in the corporate perspective, I've always looked at customer service as the key. Without your customers, you don't have a business. So I've always learned to care about the customer, to listen to the customer, and to empathize with where they're coming from. That is the key to any successful business, is to make sure that you can identify what the problem is and solve it in a way that will be conducive for the company and the customer.