Especially if I have to do a customer service, something in relation to customer service. If a client calls for my help, I don't care if it's something that I was hired to do or not. If I can help, I'll help. To me, the client being happy with my service in the end is more important than just limit myself to what I was hired to do. My previous job, I used to do everything or at least try. If I couldn't, then either I would find out the best answer or worst case scenario, which I would try not to do, I would transfer to whoever could. But most of the time, 99% of the time, I would try to do everything myself. And if I didn't have the answer, I would try to find out the answer, but I would always try to get everything done the best way possible and try to get the client 100% happy in the end.