 >> Customer service is a part of -- has been a part of my career throughout my entire career. Within the last 10 years, I have work in different positions within the State Department as a diplomat. So working as a diplomat overseas in a different country and working with people from other cultures is not only difficult, but you have to always be careful. And always remember that you have to care to what they're saying or what they want, whether it's applying for a visa or whether it's getting an insurance for the diplomats that I'm representing. I worked in Panama as a liaison and I was the representative for everything that had to do with their legal documents for the vehicles. [BLANK_AUDIO]