So, in my previous role as an insurance customer service representative, I encountered a situation where a customer called inquiring about auto insurance coverage. So, after discussing their needs and reviewing their current policy, I noticed they didn't have any renter's insurance. So, understanding the importance of comprehensive coverage explained the benefits of renter's insurance, such as protecting their personal belongings and liability coverage. So, I approached the situation by empathizing the customer's concern about protecting their assets and highlighting their affordability and peace of mind renter's insurance could provide. I provided personalized recommendations based on their lifestyle and budget, emphasizing the value of building policies for potential discounts to the outcome was positive.