One particular experience I can remember is in the restaurant industry when I worked for a country club. Basically, long story short, the guy was unhappy with what he had ordered. I can't remember if it was a fish or a piece of meat. But basically, once it got to him, he had realized that it just wasn't what he wanted. He basically was complaining about the quality of the dish and the food being overcooked. I basically just took empathy with him, listened to what he had to say, and then basically asked him, well, how can I make this better? And it was basically as simple as just getting him a new plate or a new meal. But at the time, it was just difficult because I could tell he just had changed his mind and didn't really particularly want that one dish, but he just didn't really want to admit it. He just kept complaining about what was wrong with it. And at that point, you got to just roll with the punches, basically say he's correct, and then just work with him towards making him happy and seeing what we can do to keep him as a satisfied customer. And that, like I said, was as simple as just going back and making him a different plate.