Some of my pet peeves, I wouldn't say I let too much bother me, not to give the cliche answer, but I guess one of my biggest pet peeves would be customers who are slow in getting the, let's say, certain documents that are needed in order to be able to, whether it's find a policy, renew a policy, or keep a policy active. So if we need a certain document by a certain date or else the policy is going to cancel out, I like to make sure that I'm on top of the customer in order for them to get that into me in time. But there are occasionally customers who lack doing that as well and let the policy cancel out. And as we know, this day and age, a lot of carriers are becoming more and more stingy with being able to reinstate the policy.