An example of when I went beyond my employer's normal job expectation, I had received a phone call from a lady who was not able to drive but was needing a quote for her home and she, I needed to get some, the proof of prior and some of her documentations, where I was working at the previous agency, normally did not allow agents to go to the prospective client's home to gather information or to do application stuff, etc. I had informed my employer, Mel Himes, of the situation that this client had where she does not drive and had no way to come to the office to do the quote information intake. When I was talking to her on the phone, she seemed very frustrated about where to find this said information. So what I did was I went to her home to gather all the information that she was needing to have her home shopped with other carriers because she was being non-renewed from her carrier, which was at that time Capital Preferred. She was very overjoyed the fact that somebody went out of their way to come to her home.