so I had two great team leads I had one when I was working at AT&T and I also had another one when I was working at Verizon but I'm talking about I'm gonna talk about the one Verizon specifically he was a great team lead like before I had him I had a previous team lead and basically we work from home so everything was under chat and whenever I need to help with something she was very slow like her responses were very slow so I'll be on hold for a customer hours but this new team lead I had he was great like he was very fast his responses were fast everything every time you need to help he was there usually like yeah like every time you need help he was there if you needed like if the customer requested a manager you can transfer it over to him he gave you tips wonderful now what made me perform with like what we'll do like you do like a what would be like one-on-one and we'll just basically like review calls and he'll basically tell me like what I need to improve on which was up selling I was not very good at upselling at first but his method like he'll give me tips he'll tell me what exactly what to say what exactly what to do any type of methods to do it and it really helped so he was a wonderful team lead like great