What have I learned from my mistakes? Well, I have a couple things I wanted to mention and one of them was only because the last question was about working remotely, working from home. I will say I made the mistake of putting, of the place that I put my power, what is it, surge protector where everything connected being too close to my feet because I've learned that if you kick that in a certain way then everything turns off so, and then that interferes with work, so that's one mistake I've learned from and I've learned to actually now I have a place on the wall that I can, I have my surge protector screwed into so it's impossible for me to kick and accidentally hit the power button, but I did want to mention something job related as well I bring myself and all that my personality has to offer when it comes to work in a position where we have to have, use our customer service skills and relate to a customer, especially when it comes to resolving an issue or even sales, so one of my personality traits is being honest, being a little too honest sometimes, so in the insurance field it's been a little bit of a challenge to find different ways to let the customer know why their insurance rate is so high I've made the mistake of just letting them know, hey you have a total loss in the last year and a few other claims, you've cost the insurance company a lot of money so your insurance rate is going to be high for a while you have to have so many years of not filing a claim for it to make a difference, so it doesn't really matter which company you go to, it's going to be high, and I mean that's really the honest truth, but I've learned from that mistake, I can't tell them exactly like that, and so I've found ways to just let them know, hey, there's still things that we have to offer even though the insurance rate is high, there are ways for us to bring the cost down, maybe a little bit more comfortable for you there are several things that I've learned that I can do other than tell them the bitter truth, so I've learned that