I was previously employed as a CSR at a busy insurance agency. At the time that I was hired, I was entry-level experience. I was basically thrown in the deep end with only a crash course in bone etiquette, a list of programs I needed to master, and companies I needed to familiarize myself with. I began to multitask immediately so I could stop the front desk from basically spiraling out of control. After a few weeks, I was communicating with confidence via the phone, taking 50-plus calls a day and redirecting them as needed. Within three months, I had mastered the customer management programs and working beyond my role description. By the end of month four, I was obtaining my agent license, of course, followed by quoting, preparing proposals, and bringing in new business. The experience taught me that no matter how daunting the learning curve, I'm proactive, I'm smart, and organized enough to take it in my stride.