A difficult situation I've been in a prior position would have to be in one of the business I was in two years ago or a year ago when I was working in retail, a customer came in with a problem with their product they have ordered online and there was a lot of shipment issues with that order with billing addresses and one and also payment as well. The payment was a big issue. How I overcame this was assuring them no matter what if they leave out the door their issue is going to be resolved. Having that insurance with the customer is very good and also looking like you care and also caring about the customer as well is how I come. One thing I learned from that overall situation is demonstrating to a customer that if you're working with a client and you're demonstrating that you care about that client it will go a long way. You'll ensure that the company cares about you as well as you'll always have a reoccurring client down the line.