My professional development goals include honing in on my customer service skills, deepening and expanding my knowledge of the insurance industry, and as well mastering the remote communication tools needed to better help our clients. So ultimately, securing this role would really provide invaluable experience in the remote customer service within the insurance realm. Ultimately, one of my biggest goals is to open up my own insurance agency. I would love to just gather as much information and then go and be guided by the best insurance owners that I know, just so I can make sure when I actually open up my own insurance agency that it can be ran properly and very successfully and better to help as many clients as possible. Thank you.