Yes, in terms of skills that aren't on my resume that I believe might be helpful, I would say my tenacity, my resilience and my willingness to help. I find myself in my current role portraying these aspects of myself when dealing with customers, even when I have something on my plate to get done. If it isn't within my means to help someone or provide some sort of assistance without interrupting my task or missing my deadline time, I am not shy and I am very willing to assist whoever it is that is in need at that time. I also have a resilient personality where I am able to bounce back from a setback or a negative answer, so I believe these things that might not be able to be expressed on writing or in writing on my resume, these things can be helpful for this agency and this organisation going forward.