I have had, I am a supervisor, I have had problems with team members not performing up to what we want, and we've given them a chance to reconcile their differences with any kind of situation that they've had. We will retrain, we will do all of that, but this recent one, she just could not get the job down, Pat, and unfortunately we told her we're sorry, we think she's great, she tried really hard, we think she's great, but she's just not for our company, so we did let her go, but we've had it to where we've done retraining, we've done sitting with them and helping them with clients, trying to build up their better ability to talk and communicate with our clients to make sure that they're getting what they need, but if it comes down to we need to separate them, we will do that, but we will do that with the most comfort of ease for them, just to make sure, because most of our people are very great.