I would have to say definitely learning to be patient with people. Sometimes you don't know what kind of day they're having, so really stop, listen to them. I mean, stop and listen to them. You know, try to see what their needs are, because most of the time, people will tell you what they need just by listening to them. And they will uncover other needs that they're not looking for at the moment, but you can always bundle or help them out even more to make sure they're in good hands.