The biggest challenge I have faced at my current position would probably be not maintaining customer relations as much as I would like. In previous jobs I've gotten used to maintaining what I like to call client bases. At my previous job at Ulta I almost knew everyone who walked through the door, they were usually regular customers, so I always knew what they were looking for or had a very good idea of how I could help them because of previous experiences in the job before that. I had a close connection with most of my tenants and residents at my leasing consultant job. So at this position I only really talked to homeowners maybe once throughout the whole project so I wasn't able to build a relationship with them and see if there was anything I could do to help them, make the process smoother. So when we did receive some complaint calls I couldn't help in the best way I knew how because they were immediately frustrated with the first person who answered the phone and we were answering phones for up to more than 50 offices. So trying to get someone calm enough to tell me what was going on and who I needed to transfer them to or how I could help the best way I knew how was very frustrating for me. So I like maintaining relationships with all customers.