With goal settings, when I was at the credit union, goals were a big aspect on cross-serving to our members with products and services that we offered. I was able to meet goals for personally and professionally by setting those goals and talking with my boss about these goals. When I met those goals, I was able to enter in the circle of excellency, which is the top 5% across the credit union by meeting those goals of sales. I was able to do that during the year of COVID when the lobbies were shut down, so the only service I could help members with were either over the phone or through drive-thru, and I was able to do that during COVID.