I simply remain myself for starters, but also try to be patient with them. I know that from my own experience with things, you have to handle things differently with different people and explain things differently, even if I have to simplify something so that they have a clear understanding of things. I often can be relatable, and I also like to try to make those customers or members feel safe, bring them in a warm, welcoming, safe space so that way we can communicate and that way I can adjust my style of communication with them. And hopefully, a lot of the time that will make things smoother, get them to understand things to a point where they can make decisions and feel confident on the decisions due to speaking to a knowledgeable representative.