I've learned in my life, if I'm dealing with a tough client or customer or family member, that one of the best ways to deal with them in difficult situations is to treat them with respect. When I show them respect, that can go a long way, even if they're not necessarily being respectful towards me. But if somebody is rude, I escalate my respect. I become more respectful instead of less. I don't like the eye for eye, tooth for tooth thinking. I like to turn it into a focus of what is bothering them, what's difficult about what they're dealing with, and kind of look at it from their shoes and respect their problem and hopefully I can make a difference. That's the most important thing to me.