So in terms of clientele, so I am new to the insurance industry and only thing I really had was an internship that kind of like opened doors for me and helped me with like learning more about the insurance industry and stuff like that. Um, I really didn't do a lot of clientele work within the internship. It was mostly just doing financial statements and looking at companies portfolios for the year and renewing them, making sure they can be part of the application. But there was a time when I handled it with a customer when I was assistant manager, pretty much there was a deal going on and she didn't understand the deal. And I pretty much have to explain like, this is the only way the deal can work. It's like a buy for two, one get one free. And she didn't really understand it. She was kind of complaining a lot and like yelling at me and stuff like that. So I just kept my composure, very comfortable about the situation. I explained it one more time and I just said, I'll give you a discount on top of whatever. I'll give you a 10% discount so I can never have you lost as a customer. I want you to always come back and feel comfortable shopping. So I gave her a discount and that's how I handled it as assistant manager.