When it comes to handling difficult customer interactions, I have always just listened to the customer or listened to the vendor, hear what they have to say, try to come up with the positives. If they're very upset or, you know, maybe I can ask them, I've asked them, you know, if I can get back to them or research a little bit, things of that nature. That way I can be fully on board with them and just try to help them, just whatever I can do. Most of the time being a good listener, I've noticed, really helps them. And then just finding a solution.