So I believe that the most important qualities of a successful sales position or sales representative is to have that active listening, have that empathy. By doing that, you're able to hear the customer's desires and be able to figure out the best way to either solve their issues or provide them the products that they need. So by doing that, it just kind of helps me be able to put my best foot forward and then give them something that they're actually needing instead of just throwing products their way. So I think it's very important to have that customer service ability because you want to listen to what they want as far as the products that they need to be able to sell them something or be able to be successful in that sales.