 Probably the most challenging client I've had to work with was at my health insurance job that I currently have. It was at my previous employer before that pioneer roofing. We had this lady we were doing a repair for downtown. It actually wasn't her shop. She was running it out but she just opened up a clothing store and one of the degrees fell off the building and hit the glass pane and broke the glass. And so she came out very upset and didn't like was just outraged. And I did my best to calmer down and explain to her that we'll have somebody out immediately to fix it, which we did. We contacted the landlord and there wasn't an issue at all. He was perfectly fine. And so I was able to like calmer down and just help her realize that there wasn't an issue at all. He was perfectly fine. And so I was able to like harm her down and just help her realize that it wasn't that big of a deal and the grand scheme of things like we were going to have to fix within the hour. It was an accident and accidents happen and it wasn't our intention. And I showed her like all of our safety guidelines and stuff that were following that did to prevent things. And eventually, like, absolutely talking to her for about five, ten minutes, like she understood. And we were able to, like, come to a resolution and have everything fixed, and she was happy at the end of the day.