Okay, again, so I think what separates me from other potential candidates is when I am speaking to a prospective client or a client that I've already helped sign up for something, I speak with them in a manner that does not sound like a salesperson. I listen to what their needs are and then I explain what is available and how the products work and what I feel like based off of their needs will be in their best interest. I like to be able to form a relationship with whomever I am speaking with so they know that they have somebody that they can come to with any questions or concerns and not feel like they're just speaking to a salesperson.