I had a customer who didn't trust any advisor besides her current provider. I went line by line, explaining every situation and increasing every coverage possible for any situation. After we closed the deal, I introduced her to our customer service and I talked about why we love connecting with our customers. That really helped her out overall, so I really wanted to go above and beyond for this customer just because she was very scared to transition into a different company, but I wanted to be open-minded to her and I wanted her to be happy with a different provider. That's the time when I went above and beyond with Anna Marie and I will always remember that situation.