A challenging client that I did have to handle immediately after getting on the floor and getting my licensing, unfortunately his insurance was mishandled from point A to point B. There were cars on there that weren't supposed to be on there, the cars weren't on the policy. So going back in, thankfully it was within 80 days, so I was able to go back in and get the entire issue fixed, but the main portion of the call was spent de-escalating him and getting him to understand that I did feel empathy for him and I was going to do the best I could to get the problem fixed, which we were able to and he was very happy by the time the call ended, very thankful to have gotten me on the line because I'm very precise, but it was solved by the end of the day and he was happy, which that's all that mattered to me.