Okay. So the question before us on this one is tell me about a challenging client you have worked with and how you handled it. Well, basically I've worked with customer servicing for quite a number of years. One particular customer that I can recall recently was somebody who initially came across as quite difficult, very angry, yelling, very frustrated, which manifested in somewhat, you know, I mean, this was a very hostile attitude during that interaction. And of course, at first I tried to directly address their concerns with solutions, but that didn't really seem to ease attention. So I took a different approach. I let them bent without interruption, genuinely listening to their frustrations. After they finished, I acknowledged their feelings, you know, and let them know that, you know, I was there to help them out. And, you know, I, and basically just letting them know, I understood why they felt so frustrated. Now that, that simple act of, you know, telling them that I was listening, you know, changed the dynamic dramatically, basically what was their, you know, their hostile behavior melted away. And they felt, you know, I think they really just wanted to feel heard and supported. And so that really kind of paved the way for a foundation of trust. And from that point on, the interaction that I had was just a lot more easier. I mean, basically it was just smooth as butter. You know, they were open and open to the solutions I offered, even though, you know, I wasn't, you know, we weren't able to lower the price of what they were looking for. At least, you know, they were, they were understanding of basically the position of the company. So I think listening to the customer goes a long way and just, you know, letting them know that you, that you understand their frustration whenever you're dealing with somebody who is a bit, you know, hostile and challenging.