Okay, how do I get to build up a rapport with a client? The very first thing I get to do while trying to build a rapport with a client is to listen actively. So basically, I need to listen actively so that the customer will have a sense of belonging. The customer is going to have a sense of, oh yes, somebody is actually listening to me. So while listening, I need to show this gesture of understanding, basically empathy. I need to have that empathy thing for the customer. So, because while listening actively, I'm able to pick up one or two things that the customer isn't happy about. Because looking at the company, we're going to be dealing with risk. And sometimes some people, some clients or customers make a wrong decision. So while they make this wrong decision and they want to talk, sometimes they're looking for somebody to talk to. And while they're talking, they keep referring, rephrasing the mistakes and all that which they did. So which the empathy has to play a major role also. And that's a big positive vibe from me. So virtually, no matter how bad the situation is, no matter how terrible the case may be, I have to respond with a positive attitude. And the communication skills is very, very paramount. I need to communicate with them in clear language, clear understanding. So by the time I do that, there's going to be what is called, the clients will tend to believe. While believing, I tend to give the client hope, which is practically what most of them need. They all need hope. Basically, they get to trust you for what you're saying. So if I'm to build a rapport, those are the steps which I'm going to take. I'm going to listen actively, then communicate in a clear language, clear English, make them understand the situation. Then make them trust me by having empathy on their situation. Thank you.