I think that I adapt to change very quickly. One example I can think of is that I was hired for a job to be a chat agent and suddenly because this particular position dealt with a lot of older people who weren't used to using the computer, we quickly had to change over to phones as well. And so I was able to, in a very short period of time, change so I could juggle both doing emails, chat, and phone at the same time. It's not something that I expected, but it was something that I was ready for. I made sure that I was more clear, well, I was clear with all three formats, but I knew that I had to change how I dealt with, especially the older clients, so they would be more comfortable and they would be comfortable using the computer, the phone, chat, anything, any of our resources that we have.