I've always had a little difficult customer interactions by just staying Staying calm first and foremost. I'm being respectful Like I said trying to listen to what it is. They're trying to tell you Just Validating their feelings Letting them know that you're there to help them and that you know You don't have the answer that you're gonna look into it and get back to them and actually follow through with it. So That's how I deal with with difficult customer interactions