My usual response when I don't know the answer to something is to let the person know, hey, I don't know, but I will find out and I'll find out as quickly as I can the correct answer or the correct response to a situation, whatever that may be. There were several times on occasion when I was first beginning to be in my manager position at the pawn store where I didn't know the necessary procedure for certain paperwork, but I would let the customer know that was in front of me, hey, I'm going to ask my manager, I will get this figured out, I'll get the situation squared away for you as quickly as possible. Also as well, whenever I led sales as an amethyst, selling coinage at coin expos, there was times where I didn't know the particular history of a coin, but I let the person know, the client know, hey, give me just a sec, I'll get this sorted out, I'll get it figured out and get you some more information on this particular item or that particular item.