Describing a time at work. I mainly work in our print and copy department but sometimes I do have to go onto the floor to sell stuff and whatnot. I digress. Customer wasn't too happy with how things came out on her print order and said customer got very vocal about it. I was the only one there at the moment in the department and kept yelling at me about it and best I could do was offer to redo them. When I did so they didn't have the time to wait for me to redo it so they kept yelling at me. I work in retail so I'm used to it. If you can't take somebody yelling at you why work at retail right? So yeah it was kind of just like a screaming match. Not a screaming match sorry. Them screaming at me for 10-15 minutes. They finally got tired. Last thing I did was offer a refund but I'd have to keep the documents. They didn't want that. They walked out, talked to a manager. They called it a day. I mean situations like that where you really can't fix it right? You offer solutions and they don't take them. There's not really much you can fix. Aside from that most customers when they're upset they kind of just take the redo route and they'll wait but in particular that customer was just like not taking any solutions and was just there probably because she was angry. It is what it is right? You can't really do too much about it. Keep a smile on your face and call it a day.