Well, I do have a philosophy that the customer is always right. However, in some instances, they do become difficult and that can be an issue in itself. So as far as me handling a difficult customer, I do listen to them and hear them out and see whatever I can do to rectify the situation. But I'm always calm, in a calm manner and if I don't reach their needs, I will immediately refer them to a manager that can do so because I'm not in the position to argue with any customer or with any co-worker for that matter. I'm just there to supply my services to the best of my ability to make sure that the customer is satisfied. At the end of the day, that's the goal.