The most important qualities of a successful sales rep, I would say there's a couple. One of them being making sure that you're doing more listening than talking when it comes to your actual conversation with the prospective client. Making sure that you're listening for certain words, certain triggers to help you understand what their needs are. And then once you actually have the business, it's extremely important to make sure that you're providing good customer service, constantly following up with your clients to make sure that the business doesn't come in one end and out the other. You don't want to just sign up a new business just to have them leave for whatever reason, whether it's not submitting a document, whether it's miscommunication with something to where they get annoyed and they just decide to cancel the insurance. You want to make sure that you're following up with your clients and just being a good communicator, listening more than you're doing talking and ask the right questions, mostly open-ended questions, just to be able to get a feel for what it is that the customer needs.