So, at my last job, I was initially just hired as a customer service rep, but they rapidly gave me the opportunity to move into this hybrid role where I was also what they call the solutions manager, where basically I was just tasked with trying to improve the customer service experience. I had not had any experience in this in the past. It was one of those, you know, we're going to give you a shot and see what you can do kid kind of situations. So in that time that I was there, I implemented an entire AI chat bot that was able to help out customers when we were closed for business. So after hours, customers could get help with their situations, manage their subscriptions, get help with their products, etc. I also completely redid the email priorities and the way that they were filtered in through our inbox, reduced our overall email by like 40 something percent, our emails dropped drastically. I also completely revamped our help topic section on the website, made it more accessible, easier to understand, transcribed it to every language for the UK so we could get it on the UK websites as well. So I really, there wasn't like a preset goal, it was just kind of like, hey, let's see what you can do. I mean, ultimately the phone calls dropped almost 50 percent, the email volume was substantially lower, customers were getting their situations taken care of without needing any intervention from a customer service rep. So it wasn't really a preset goal, the goal was just, hey, make it better. And I think I went above and beyond making it better, I completely revamped that customer service experience. So that's probably at this point my proudest professional moment.