What I consider to be my strength is my communication skills. It's very important to understand how to interact with certain people, especially with dealing with customer service or handling with upset customers. I've been in many situations, whether it was taking or doing inbound or outbound calling or handling customers face to face. Not everyone is going to be in a positive mindset. Some customers will react based off of their emotion and not necessarily what you did for the customer. So I definitely think communication and developing interpersonal relationships when dealing with customers is very important. So I pretty much go through the five steps of like a conversation with them, acknowledging why they're upset, empathizing with them and turning it around to help them see what I can do for them. That would help benefit what their situation is for them. I think that it's very important because it can not only turn their opinion around on the product or the company itself, but also they'll have a good opinion. So when they go tell the next person, it'll bring more potential customers. So at the end of the day, it's not just about promoting a product, but it's also about building that relationship and connection with the customer. Thank you.