In my experience, handling high call volumes requires a blend of efficiency and patience. I've developed strategies to maintain these situations effectively. For instance, I've prioritized my calls based on urgency, ensuring that critical issues are addressed first. I also maintain calm under pressure, understanding that callers might be frustrated or anxious. My goal is to always resolve their concerns as quickly and thoroughly as possible. Moreover, I use downtime between calls to organize my self-review notes and prepare for the next interaction. This helps me stay focused and ready to provide excellent service regardless of the volume of calls.