I actually had a client whose home claim was denied and there was more than enough proof that the damage was there and the deductible was appropriate for the claim. There was a roof that caved in that was well over $10,000 worth of damage, it's just personal property and the claims rep actually told our client that the claim was denied and actually was on recording giving our client false information and unfortunately our client had that on video. So I had to reach out to the claims, the claims of justice manager and explain that there was false information given to our client that was on record and have them expedite this man's claim because we had not only video footage but more than enough pictures to show that the damage was there and our client literally had a video telling the adjuster that he did not want to commit the fraud that was actually recorded as a suggestion on camera which almost cost us our trust but we assured our client that he was doing the right thing for reporting to me so I can report it to our management over the claim because we as a clientele almost lost that person because he was given false information and fraudulent information.