One of the biggest decisions I've had to make while under a lot of pressure, we had one family come into the store and they tried ordering some food from us. We were not able to complete the payment for them. So they didn't receive the food because we weren't able to receive the payment, but it said on their end, it went through. However, we never received the transaction for that and showing them that we never were able to take the money out of their account. It was just in processing on their end. They did not want to listen or understand. So I had to get involved and I explained them exactly what was going on. It turned into a situation where someone was able to fully understand what was going on. They were able to listen and they were able to leave very happy and very peaceful, just annoyed that they were not able to get what they wanted.