Okay, this is an interesting one. How do you respond when you don't know an answer to a question? I've had this happen so many times. In my previous position before being a Paralegal, I was in the intake department. And what that is, you get all the calls incoming and you make outgoing calls, but you get all the calls for the whole state. So there will be times, obviously, you don't know everything and you learn as you go sometimes. But I was always, parents being in sales all their lives, my sister in sales all her life, they're like, always fake it till you make it. Now don't lie to the clients, but you know, fake it till you make it. Sound like you know what you're talking about, at least, you know. And there's some times where you don't have the answer to the question. That's okay. That's completely okay. Hey, let me put you in a brief hold, no more than 30 seconds. Let me speak to my supervisor, my team lead here, my neighbor here, my partner here. She has, he or she has more experience and I'll get back with you right away, okay? With a correct answer. I don't want to lie to you, you know, but hey, go with it, fake it till you make it, you know. And then if you really don't know what you're talking about or you don't know the answer to a question, just put them on a brief hold, get the answer somewhere, get back to them, but immediately, as soon as you can.