So, when I'm looking at good customer service, I tend to look for a few specific traits. The first trait being efficiency. Can the person who's assisting me with whatever issue I may have, are they doing it in a way where there isn't any extra steps or time being wasted? Because usually when you need customer service, depending on what industry you're in, it's usually, it can be negative. And when it's negative, you need to be efficient. Another factor that is important for good customer service is understanding. Even if the issue may not seem reasonable to you, you need to understand that to the person on the other side of the counter or on the other side of the telephone line. It's an issue for them. And that's one thing that you have to understand and that I would look for when it comes to good customer service.