So, if you asked my boss what would drive them crazy, he'd probably relate to how much I take notes. I have a tendency to write down everything when on the phone with a current customer, just making sure that I don't leave anything out. And I go through extremes just to make sure that everything's done correctly. It's not a bad thing, but obviously sometimes we've got to get going, and I tend to make sure every T's crossed and I's dotted.