I've worked in customer service around customers for as long as I can remember. My first job was as a server in a restaurant. And even in my most recent role, I do project management for a construction company. So I think I've had my fair share of difficult clients. I think that when dealing with any sort of difficult client or situation, sometimes it's just a difficult situation and it's not really the client themselves. The best way to deal with it is to kind of put everything in their perspective. I think that sometimes we need to realize that what we do, we do every day. But this is whatever it is that we're doing. It's not something that the client goes through every day or all of the time. For example, as a project manager in the construction industry, I deal with construction projects every day. I deal with home remodels, re-roofs, and things of that nature all the time. So I'm very familiar with all those processes and everything that it takes to make sure that a good job is done and that good quality work is done. But the homeowner may not know that. So it's always good to step back and to take a look at things from their perspective, maybe explain things more thoroughly. And to avoid that, I think it's really important to set expectations so that there are no surprises. That's something that we deal with all the time. And I think that's just the best way. Try to set expectations to avoid those difficult situations, and then once those difficult situations do arise, take a step back and look at it from a customer's perspective.