As my most recent position, I was a manager, so I would handle a lot of problems with other staff. So I would say the best way I always resolved the issues was a one-on-one conversation to get to the root of why the problem was occurring or reoccurring. And seeing how we can better them as an employee, whether it was just an issue within this job, or if it was an outside issue of scheduling, we always just sat down and had a one-on-one conversation and typically it was resolved.