So I would say my biggest strength as a salesperson is my ability to listen, show empathy, and thus really give the customer an opportunity to build trust with me at the beginning. I feel like I'm able to, you know, kind of slow down, go at the customer's pace, really listen to what their needs are, so I'm not just selling them some kind of cookie-cutter solution, I'm actually instead customizing something that's going to properly suit all their needs, and with me being able to empathize about their situation, you know, they can understand that, or they can trust me a little bit more and understand that I'm really, you know, taking notice to their feelings in particular situations, especially dealing with insurance. Sometimes there can be sticky situations, for example, like a driving record, and so having somebody that you can really trust and open up with about those things really makes the process just a lot easier and more enjoyable for the customer. I would say my biggest weakness would be sometimes I can get a little into a customer and we have a bit of side conversation, you know, so something I've been working on is while that's not a bad thing to have those little