Yes, if I do not know an answer to a question, I would definitely contact someone or find an answer. A supervisor, possibly a coworker, depending on if he or she is knowledgeable of the standards, procedures, or questions of the job overall, have been there a little longer time than obviously me, of course, in whatever matter. But I would definitely go and try to retrieve the answer to the question and definitely give that client the answer that they need or point him or her in the right direction that they can actually get the appropriate answer.