I wouldn't say um I don't never know an answer to a question but obviously if it's something that I never dealt with before or as a situation or a problem that I never dealt with before I would always you know go digging deeper to other resources who can help me figure out the answer for somebody just you know apologizing I'm sorry I don't know your answer right now but if you allow me to help you can you just please hold on for a few moments and then I can go talk to maybe a higher-up or do some reading an article or anything just to figure out the answer for them