Working as an insurance agent in the past, I've dealt with a couple of challenging clients, whether it be something went wrong with their policy. I used to work as an insurance agent for Cure in Michigan, an auto insurance company, and as far as dealing with challenging clients, I would say that I've had multiple times where something goes wrong in their policy when it's binded, when they first start their policy, whether it be a VIN number that was incorrect, coverages that were not added, that were supposed to be added. So the way I usually handle things is I go ahead and let them know that these things can be fixed. I do apologize on any sort of mistake that was made on our behalf, but I assure them that I'm here to help them out. So as far as any changes to be made, they can be sure that these things will be fixed. So as far as an example, whether it be coverages that were missed or just information that wasn't given to the client at the time, I make sure to relay all that information so that they're sure that they have all the proper information in the future. I always let them know that we're here to help. I can provide an extension so that they can be handled properly in the future, and so that they don't have to go through these things again. But yes, I've had multiple occasions where, like I said, coverages were not made or assigned properly. You know, that is a very important thing. You never want your client to go without proper coverage. So that has been my experience in the past.