So, I once had a very challenging situation with a client who had a customer who had calling about her policy. She was an at fault customer. She had a collision with another person and her policy was, her coverage was just comprehensive, but she did not realize, she did not understand that comprehensive would not cover her own car when it comes to collision. So she was very angry, shouting and screaming. I was very polite to her, I calmed her down and explained to her what her coverage covered and it did not cover her own car being repaired by the insurance company. So I took the time to explain this to her, calmed her down and eventually, you know, I referred her back to her policy, to the cover. Eventually she was able to calm down and even, I was even able to sell her a collision cover after that. She was quite happy with me and quite satisfied with, you know, with me.