I handle difficult clients by listening to them. They've come in, they're upset, something is obviously bothering them. Most of the time it's just because I don't understand. So I will go above and beyond to help them understand, make any phone calls necessary to underwriters or to the companies to see what we can do to rectify the problem. I'm gonna say 99% of the time when the client leaves my office, they're happy and they're satisfied. So I go above and beyond for those clients that are having some difficult issues, they're upset. Usually it's not at the agency, it's at the insurance company. So like I said, it's normally a matter of understanding the situation and making it right or doing what we can for them to understand why something was handled the way it was. So my end goal is to always put a smile on the insurance face before they leave the office.