In my prior position, my goals were based off of basically what I was doing on a daily basis in regards to, I had different tasks that I needed to get done. So not only did I have to answer inbound calls for customer support, I also had to make outbound calls. I also handled cases which were in form of email. So I did also deal with the customer via email, solve issues via email, and follow up with customers after they had previously called in. I did have a quote that I had to meet on a daily basis or was expected to meet in regards to phone calls. This was in regards to inbound calls. I did have to answer a certain amount of calls. And I generally never had an issue answering these calls unless I wasn't getting these amount of calls, then I obviously wouldn't be able to answer that many if we weren't really busy. Generally speaking, we were typically busy enough for me to be able to reach my quote that I was supposed to get to by the end of the day. And then in regards to emails and everything of that sort and cases, I would have to close cases and just kind of build a report by the end of the day. I was fairly efficient at my job and the company that I did work for, they really loved my work. And unfortunately, I did have to leave my job due to my personal scheduling circumstances. But definitely will hear great things about my job and my work there.