So, I am a glass-half-full person who is very goal-orientated and highly motivated for, in a career, professional sampling. I have the directness and tone of voice since I have been in customer service and collections for the past six years. I am bilingual, so I do speak Spanish fluently, and I have gained a lot of knowledge with direction and making sure I'm leading the call in a direction that is both helpful and informative for both me and the customer.