In my last position, I was giving goals centered around customer satisfaction, efficiency and supporting team initiatives. I constantly exceed expectation by maintaining customer satisfaction ratings above department benchmarks, reducing processing times, enhancing the overall customer experience. I streamlined process to ensure faster response times and quicker resolution which led to frequent recognition and team meeting. To achieve this, I set personal target, proactively anticipated customer needs and sought regular feedback for continuous improvement, allowing me to consistently meet and surpass my goals while contributing to team success.