So two of the most important qualities as a service representative to me are to be a problem solver because someone is calling to get help in something that you can help them with. So if you're able to solve whatever problems they have, then you're doing your job right. And also another quality is being positive because a lot of, you know, lately a lot of people have problems and issues. They call you, they might be frustrated, they live a fast life. Also with inflation, they might be frustrated with many different things. So if they call you and you're being positive and a problem solver and you just help them the best way that you can, that will always leave the customer happy with your service. So those two are very important to me.