 When I was a hairstylist at Hair Solutions, I had a client come in who had previously dark, dark colored box-side hair and she wanted to go blonde. And it was a really difficult position because that's very hard to achieve. And in the beginning, I did not explain as well what her expectations were to lead this along with and when it came time to rinse out her hair had only lifted a little bit and we went through the process of how to get her to her goal and what it was going to take to get there. I offered her free conditioning treatment since her hair did not turn out the way that she had hoped for that session. So, and I learned that the most important thing is communication at ski. You have to talk to your clients. You have to communicate with them, set expectations. It's key to everything that you do.