 Part of my former job that I used to have to do, I had to deal with independent contractors, so customers basically to the business that we were in. And lots of times, I didn't always agree on the policies we put in place, the things we done and whatnot. And I would say that the reason that we usually had a good rapport on things we could do was communication. I think that is the most key to success when dealing with people, regardless of it's a good situation or a bad situation when you have to deal with customer service. People get angry about things and that's the way the world happens. It doesn't work out for them. Sometimes people don't have rational heads, or they should, but I think the easiest way to get somebody to fix things or to prosper things and how to get them to come around to your way of thinking is just to communicate with them, to give them the examples and show them, you know, that things aren't really as bad as they think or things can be better if we do it this way or that way. You just take the opportunity and do what you can do. [BLANK_AUDIO]