So, as I spoke to you earlier about my last position at Unique Loom, so my last actual job title was that training specialist, but I mostly dealt with just general trainings here and there, but a lot of quality assurance within and making sure those teams were handled. I helped develop one of their most recent intercom chat systems, so just like the main chat system they would use if you get on the website online, I was in charge of helping develop that, make sure it's running, work out kinks, make sure everyone that uses it is trained on it solely through me. We got that up and running successfully and in a much better suited time than we expected to. So, that in its own definitely helped reach a lot more customers and clients, and we can get those questions answered and really helped further develop and promote our company as well. So, definitely, that would be one of the top things that was very important, making sure everyone was very comfortable training-wise, everyone understood everything. Because we did start to hire from overseas a lot, we had to take a bunch of cultural aspects and just making sure we were being sensitive on our side, excuse me, and making sure that they were comfortable and taken care of, since it was really hard to get that interpersonal connection as well. And then I did work in chats and on the phones a lot, just handling conflicts and resolutions. When I did come into the office, I believe I was one of the five people left compared to over a hundred from the year before that they had left, so really making sure that our in-person US team was on top of everything. I helped with fraud and Better Business Bureau disputes and making sure all of the higher escalation cases were handled on my side. So really getting that closer interpersonal customer relations.