On my previous job, I worked at a call center, and I actually learned a lot of new things, such as developing both verbal and written communication skills. I also learned to interact and bond more with customers, such as understanding their needs and concerns in a timely manner, and just to ensure their satisfaction. Overall, working in customer service helped me develop strong interpersonal skills and the ability to provide excellent service to customers, which has been a very valuable learning experience for me. For more information, visit www.FEMA.gov