My least favorite part of doing insurance, especially PNC, is when I can't help someone get into a policy that they can afford. It's heartbreaking when you know they need to carry car insurance, you know they need their car, you know they need home insurance, you know they have to protect the asset of their home, and sometimes as an agent, we're caught in a position to where we just can't meet their needs, whether it's the premiums are higher than they want to pay, or there's things with the house that just won't let them carry the insurance that they need. That to me has got to be the least favorite part of what I do in this industry.