 So the biggest thing is taking advantage of the first impression that they do get with me, making sure that I'm very thorough about everything that they could possibly need to know and I set them up for success. And then following up with them, I always do follow-ups with customers usually. like the week, one week after they bought something from me, does the check in make sure everything's going well, then usually depending on the item, usually it's like every like six months that I'll do a check in, sometimes more just depending on the relationship or if I know that they said that they needed something like, for example, of customer mention that their daughter has a birthday coming up, then I always make sure I make a note of all those important dates so I can follow up accordingly and make sure that we get them back in whenever they need it. Another thing is asking for referrals so especially when you've already taken the time to build rapport, People refer their friends. So I try to ask them what I'd follow up with them and check in with them like, "Hey, is there you know one or two other people that you could recommend me to that I can call them to get them set up and work with them from there?" Because at the end of the day people want to help out their friends. So the better impression you will be, the more likely you're going to get referrals and then from those referrals, you restart the whole scenario and that's how you get your whole clientele. I know at T-Mobile, I had a history of making a lot of appointments. I would just from or for all to the point where I would have 10 or 15 appointments a day and they were all from people who referred to me.