How do I handle difficult customer interactions? Well, in the apartment business, that actually was my specialty. All day, I would have to handle the customer complaints that would call corporate office. I find that it's best to listen to them, let them vent, let them get out all of their frustrations, actually listen to what they're saying, and then try and come up with a solution that they can be comfortable with. Sometimes, depending on what the situation is, sometimes you can't always give them what they want, but if you word it to where they feel like they're getting something out of it, even though maybe they're not getting the whole package that they wanted, they tend to definitely calm down and it diffuses the situation. A lot of times, I've also found that it's not always what you say, it's more so how you say it, especially when they're upset. Most of the time, people that are upset, that are voicing their complaints, they just want someone to listen to them.