In my most recent position as Senior Auto Liability Claims Adjuster at Liberty Mutual Insurance, I was tasked with managing a significant claim load while maintaining a high level of customer satisfaction. My goal included achieving a closing ratio above 100% and ensuring 100% accuracy in claims processing and also the processing time under 15 days. I consistently exceeded those targets, achieving over 100% of closing ratio. My cycle time was less than seven days and I was 100% in the accuracy during my audits. I also got the Spotlight Award for my claims accuracy from the auditing team. Additionally, I focused on timely communication with clients, which contributed to a positive feedback and strengthened my relationships. Meeting those goals not only enhanced my performance, but also reinforced my commitment to providing excellent service in the insurance industry.