So, for me, problem solving is, you know, finding the issue and resolving it. Because I'm an independent agent, I mean, I really don't really work with too many people. I mean, I have some colleagues that come in and they do their work, but we're all independent working from home. So in regards to problem solving, I could only say as far as like customers are concerned, you know, sometimes you have those customers who, you know, 10 other agents have contacted them today and they're not going to, you know, get a policy with you and they're frustrated and they just lost someone and, you know, so for me, I just listen to the customer. I let them vent. And then I just educate them on, you know, the different like policies based upon some of the questions that I asked them. You know, I do ask a few questions. I keep the conversation going, I provide empathy, you know, I listen to what they're talking about and most likely something in my life happened similarly, you know, so, you know, I relate to them and then I'm able to move forward and sell them a policy. I had a guy who told me he wasn't going to get a policy. Not only did he get a policy, he got his wife a policy and he referred several people to me. I apologize for being a little, you know, aggressive and, you know, a little vulgar in the beginning of the call and which I do appreciate, you know, him apologizing for me. I always say let's keep it respectful and professional. So I hope that answers your question in regards to problem solving because I'm not quite sure what you're looking for.