First off, I have extensive customer service skills, as I've said. I've worked in customer service now for about the past 10 years. So I think that that would positively impact the performance of the career. The other thing that I have is I'm also a senior project manager. So each customer and each customer situation, I feel, is like dealing with a small project. There's a beginning, a middle, and an end, and it's up to you as the individual to find out what exactly needs to get done with that project from start to finish to be able to complete it. So I have project management skills, I have administrative skills, I'm good on the phone, and I hope...