I remember one time when I was in a prior sales role working as a life insurance agent, one of the times I doubted myself the most was whenever I had to deal with a grieving family. What had happened was I had called them as what we had referred to as an orphan lead because they were with the company but had no provider directly to contact. I called them, found out that the actual person the policy was on was passed away. They were very upset with the idea that they hadn't been contacted in a while. They really needed help with the medical benefits and all that kind of stuff, burial benefits. It was one of those things where I had to stop and think, wow, I don't know if I'm prepared for this. I found a way to persevere through it. I found time to sit down with them. I got there. I got in touch with them, worked with them, and actually helped get their death certificate sorted out ahead of time and then also figured out how to get the insurance paid out to them faster because no one had contacted them about it. It worked out perfectly where it actually helped pay for the burial benefits and such. It got me through and helped me get a long-time client in the end before I left the company though. They're still with them to this day though.