So, in one of my recent jobs, I was for a window and door company. At the time, I was the owner's assistant doing quoting, taking home plans, doing window and door takeoffs on them, meeting with homeowners and or builders to go over pricing, product, so on and so forth. I always knew my margins to play with. However, there was a situation with a new potential account. Builder came in unexpectedly. I was not a sales rep. I was the owner who was also a sales rep's assistant. So I met with this potential customer, sat down, went over a set of plans. He wanted some pricing right then and there. It was kind of a rock and a hard place to either land an account right then and there. This customer was very adamant needing windows ordered right away. He fell behind on his schedule, so needed a company that was going to be there for him that could help him right now. Long story short, I quoted out this project for him. I put what I felt was a very competitive price. It was a lower margin than what we would normally do. However, I knew that this builder had other potential business, so I wanted to wow him. I gave him a heck of a deal, got the order placed for him. He remained a customer for us for the next several years. I would imagine he's probably still a customer with that company to this day. I did overstep my boundaries. However, it did work out in the company's favor, which I'm very pleased about. And yes, that's it.