So, question two that I have here is, what do you do when priorities change quickly? Give me one example. I would say the biggest thing that I do when priorities change quickly or rapidly, you're always on your toes, the further into the day, the more they start to change. It's just kind of the nature of the business world now and customer service. I would say the biggest thing that I would do when that shift starts to occur is, how do you keep as many things rolling as possible? You know, kind of use whatever analogy you want. I like the pushing the snowball down the hill, personally. You're looking to build the biggest snowball. If you can keep that snowball rolling down the hill, it's just going to continue to collect snow and get bigger and bigger. So when you have those priorities change, try to keep as many things moving as possible. Everything has a deadline. They are all important, but obviously everything kind of requires a little bit more attention as you go into the severity. So try to keep as many things rolling as possible. You know, those tasks aren't going to go away. So keep them moving, keep the progress going, keep the balls rolling.