The way I respond when I don't know the answer to a question is, it varies situation to situation. If I were in person with an individual and we were face to face, I would find someone who does know the answer just to give us a little more insight somewhere I'm lacking. If we were not face to face, what I would do is take down the information of the individual I'm speaking to, such as their email and their phone number, and then I would find the answer to that information and then get it back to them in a timely manner, hopefully by the end of the day, but best within the next hour, hour and a half, just because I do, you know, I do want to provide the best service and I don't want to shortchange anyone or lie to anyone and hit them with an I don't know response when the answer could be found and given to them.