Alright, have I ever experienced a problem with a team member and how was that situation resolved? At the same state national position that I was in, that I mentioned before, there was a girl who was, we could, an easy way to hang up the phone would be to command Z on our computer system and instead of taking the call, you know, and working through it, she would command Z in the middle of the call and then just document that the call dropped and then that would make her handle time look good and that would make her calls overall, you know, the amount that she was taking look good and I hate being a tattletale but I felt like in this position that we were in, these CPIs, people are paying a lot of money on CPIs and some people genuinely have insurance so they're paying all this money for no reason and I don't know, it just rubbed me the wrong way, like I said, I don't want to be a tattletale but I did have to let my supervisor know, you know, she's not taking the calls properly. As far as how it was resolved, I'm not sure but I did go ahead and let that supervisor know and hopefully it was fixed.