Four instances of caring, competitive, professional, and strategic. Caring, I've drawn blood for 10 years, so every patient that I would have, I would treat as if they were my own family member. Competitive, I love sports, so much my phone rings more when my team loses than on my birthday. Professional, again, withdrawing blood, sometimes we don't have a patient's orders and it upsets them, because it should be there, so they're upset with us. I just remain calm and do everything I can to help that patient not be upset with me and get along the process more easily. Again, withdrawing blood, sometimes you get backed up, paperwork can hang you up, and next thing you know, you have a room full of patients. Sometimes me and a coworker would buddy up, someone would do paperwork, somebody would draw the blood, that seemed to be a workout a little bit more efficiently, and we can bounce back from room to rooms to be able to get those patients out.