I would pose two questions to the person reviewing this interview. Number one is, what is the thought that makes you feel the greatest asset would be to make someone successful in this role? Once that's answered, I would believe that the second question I would ask are, what do you feel that the most challenging things are in this role would make someone not successful in this role? Thirdly, please tell me about the company culture. Tell me about what you do in the day-to-day life to keep agents motivated. What kind of culture do you have? Is it focused on fun, levity, or serious down to business?