How do I respond when I don't know an answer to the question? I'm usually pretty honest, and I would say, I'm sorry, I do not know the answer to that question right now, but I will find out what the answer is, and I will get back to you as soon as I can. Sorry about that. So yeah, that's how I would answer that question. I don't believe in lying to people, and I certainly wouldn't want to be lied to as a customer or a sales associate or anything like that. If you don't know, say you don't know, but then find out for me. Then that's what I would do.