As I mentioned earlier, my strength, I believe, is my relationship building. I am able to connect with the customer in the beginning of that phone call and make them feel at ease, let them know that I'm going to be there and I'm going to help them. I'm going to do exactly what I say I'm going to do. That's another big thing with me. I've had a lot of sales where I couldn't believe the customer told me, you know, you're the only person who called, who actually called when they said they were going to call. And just because of that, I've gotten sales based on that, so I try and do everything that I say I'm going to do, call when I say I'm going to call. If I can't make an appointment, I will definitely call and try to reschedule, but I always stay in contact with that customer, let them know what's going on every step of the way. And building that relationship has allowed me to be very successful so far.