The strategies that I use in order to approach and build relationships with potential customers is greet them when they come to the store, evacuate their needs as far as questions. I kind of educate them about the programs that we have ongoing, the special interest rates as well as lease options. I also try to build relationships with a friendly attitude towards them being acquainted with different alternatives for extended warranties on vehicles. And the market is changing. So customers are smart, they're shopping online and they're also looking at how the market is going. This is a service industry.