Well, to begin with, I have worked in quite a similar role, to begin with, at Kelly Insurance Agency, which is taking in inbound calls, helping customers, quoting systems. I have skills in Salesforce, CRM. I'm able to close sales if need to. I'm also able to build rapport with customers, which translates to a lot of the success I had at my previous agency, and I believe it transitioned over quite smoothly if I were to be hired.