So, when I get a fresh lead, usually I lead with, you know, hi, this is Grace with the Bo Cochran Allstate Insurance Agency, I'm just reaching out about the quote you requested because usually the leads are generated, you know, because they showed one way or another some type of form of interest that they were looking for insurance. And usually, it depends, I'll open with that or I try to lead with there's no area for them to really cut off and leave if that makes sense, so I'll open in a way of like, hi, this is Grace with the Bo Cochran Allstate Insurance Agency, I saw you requested a quote, is this still your correct address, blah, blah, blah, blah, and then I say the address or I'll say something like, you know, I wanted to help you out with that, not how can I help you or is it a good time, but I want to help you and then leave it open for them to respond. So that's usually how I will open and then we will go from there.