One of the most challenging customers I've had, at least in the world of cars, is having a customer that bought an insurance for their vehicle, bought the gap, bought the warranty, and they didn't seem to understand what happened as far as what we can cover with their vehicle. So I had to deescalate the situation and let them know exactly what their warranty covered and take it from there. Of course, it wasn't covered, but we found a way to be able to accommodate their situation with a loaner car at the time.