A tough customer that I went over well remembering one particular gentleman who had been I guess calling or messaging several different mortgage brokers online and this individual had very high expectations of customer service and he was so disappointed because He wasn't getting calls very quickly. He wasn't getting responses if by online inquiries at all, and so he was frustrated and agitated because of the lack of Responsiveness in the industry and so how I handled it. He landed on my website. He placed an inquiry. I called immediately and First thought he was like, wow, somebody actually picked up the phone good first person who picked up the phone I said, yes, sir, how can I help and he then of course vented a little bit about my competition? I said, okay, sir. Let's set that right. Let's make it a good impression. How can I help and And so then he went on to explain that he was in a situation where it was a little bit difficult to obtain a Mortgage and so he felt like people were discriminating against him because of his particular circumstances So I said, okay. Yeah, I've dealt with that kind of transaction before no problem Let me give that a shot and I think from that point forward it was prompt and thorough communication That's how I dealt with that. That's a difficult customer. Yes. He had high expectations. He had high standards He just wanted to be heard as I said previously in other examples Tough customers usually just want to be heard and I mean there's an exception to everything But in this case, he became a wonderful repeat client and referral source over many many years and I'm very happy to have Jumped through those hoops and impressed him with timely responsiveness and a thorough communication