So, a time that I can remember of me showing a caring personality and specifically in my position, we often get calls from borrowers who are in distress because they are losing their homes. So, of course, they are emotional and would like to see what they can do in order to keep their home. So, a call that I took, I listened to the borrower, I let her voice all of her frustrations and the stress that she was feeling because beyond what my services are, she is a human being and I wanted to let her know that we're not here to attack you or take anything from you and if we can work with you, we will. So, what I did was make sure I listened to her concerns, assured her that we will do what we can to assist her with possibly keeping her home. So, listen, let her know that I cared about what she was saying, I wasn't just a big firm trying to take her home and assured and got her connected with what her next steps would be in order to maintain her home and what that process could look like. So, that was a part of showing empathy even though in my position, we are looking to our clients are the banks. So, we are looking to protect them as much as possible but at the same time, if there is a deal that can be worked out, of course, we would like to do that. As far as being competitive, I feel like I'm a very competitive person by nature, just my family and background from that but a time that I can in a professional environment, we often get scorecards letting us know how we are doing in comparison to our competitors. There was a time where we got a scorecard where we could have improved, I believe we were fourth on the list from our client and in our service realm as far as our service turnaround time. So, I took that as a personal task to get that time down and I put in plans to ensure that we were able to meet our client's goals and actually go above and beyond and get our timelines down and issue service faster and we were able to do that and next quarter when we got those reviews back, we actually went up in that category. So, that was very rewarding.