One of the examples of a difficult situation that I experienced in my previous employer was, you know, again, working for a finance company. There was times where customers were coming and calling, and they would get very aggressive and start using profanity as well. They would start, you know, saying certain things that were very inappropriate. In those situations, what I overcame was the fact that I learned that I'm able to de-escalate calls. I was able to get the customers to be calm and to be able to make sure they felt that they were being heard and not just ignore them and just be like, yeah, yeah, okay, I hear you, while making sure the situation was taken care of. What I learned from that as well was the fact that sometimes customers, they're not mad at you. They're mad at the fact that they do have to make certain decisions that might affect them financially and as well. They feel like that they're not being heard, but in reality, you know, as far as me, my personal opinion, I do feel that they are being heard, and I make sure that all situations are taken care of.