Based on my experience, I think that what separates me is I can establish rapport with a customer really fast and really empathize towards the situation, and I'm able to apply that to my work, and I think that that makes a big difference in customer service because you can tell. You can tell when someone cares about your needs and that they care to help you solve your problem when you're speaking to them, so I think that's something major that sets me apart, and also my willingness to learn. I'm very excited to learn more information about the insurance industry, and yeah, I'm just basically a big sponge. I want to know as much as possible.