A big strategy that I use to close tough customers is, again, personalization. I listen to the customer needs and preferences to try to understand what is making them hesitant or keeping them from purchasing the vehicle. I ask detail-oriented questions to understand whether they're looking for a fuel efficiency vehicle, safety features, or long-term reliability. In my past experience as a sales associate, I dealt with a customer who was particularly keeping back from purchasing the vehicle because of the long-term reliability and the pre-owned vehicle price. So I made sure that I explained to them our financing options and make them feel secure, knowing that we will help them within the process to get the best vehicle that fits for them, as in for long-term reliability. I made sure to show them a history of the vehicle and signed a test drive for them just so they can really experience the quality of the vehicle and feel secure that they're making a good, smart investment. And lastly, just to secure the whole thing, I asked them, it sounds like with the low maintenance costs of this vehicle, with the financing options, this would be a great vehicle for you. Would you still like to continue looking forward into purchasing this vehicle and owning it?