Hi, I'm Stacey Claiborne. I'm from Northern California. I thrive in sales and customer service. I grew up in a family of entrepreneurs in sales, so I feel right at home in the sales industry. Right after I obtained my bachelor's degree in business administration, I was hired as a sales representative with Farmers Insurance. I never thought about doing insurance, but I fell in love with the industry. I was responsible for contacting all the clients that came from New Book of Business. I had set appointments to review their current policies and do some cross-selling. I was able to get around 85% of those clients' appointments, and out of 85%, probably around 65 of them, I wrote umbrellas and life insurance as well. I was the top agent that I had that brought retention for all these new clients, and then I also was responsible for cold-calling and obtaining new clients. I feel very confident, just pulling somebody up, talking to them, and asking them. My specialty, I just listen to what their needs and wants are, and then I match our coverages with their needs and wants. I try to find the best coverage, and I explain these coverages to our clients. Some of them don't understand, and