Tell you about goals I was given at my last or current position and how often did I meet or exceed those goals. One of the goals that I have to meet daily is managing people. The team of customer service representatives for the insurance department. We had to provide a certain level of adherence. We had a service level adherence to deliver daily. So I would provide guidance and support to achieve that service level adherence. The customer, we have to make sure that we're aiding the customer. We're educating the customer. We're here to serve the customer, whatever the customer needs. So on my live box phone phones, I could listen in on the employees as they speak. I could chime in and coach side by side, even working remotely. The employee, as they're talking, I provided coaching assistance where I would just chime in and only the employee could hear what I was coaching them to say in the live conversation. Or if the conversation was too heated and I needed to deescalate the call, then I could also take over the call and in and also enable the agent to listen to me. Take on the call, not just in calls, even our claims, property, life, disability, unemployment claims. Another daily goal is to ensure daily those customer claims are also worked, prepared and submitted to the insurance partner daily so that we will fall and meet the state regulated requirements of being able to adjudicate those claims. So daily, I met those goals daily. That was my job. But the customer, why? Because we want to help restore that customer back to a whole position. So being able to research and get those goals met. That's what I do. Andy.