Thank you. Throughout my experience, I have always wanted to solve problems at work by using the rules and regulations and ethics of the company, applying that in my resolving issues. However, I also do make sure that whenever any issue arises, I listen carefully, attentively, and make sure that whether it involves two parties or problems within workers or by operations or anything, I try to listen carefully and understand it and involve whoever the policy says you should involve. And I go about company's policy requirements and understanding what we need to do and iron out everything step by step, setting up KPIs that we can follow step by step to fix the problem. And so I always like taking baby steps, setting up KPIs, balance scorecard to iron out the problems that we are facing to resolve, to make sure that we improve, even improve on our performance. So I've always solved problems, understanding issue, top-down, bottom-up approach way of solving problems. And not only top-down, I have been using that and it's worked perfectly. Thank you for that.