Okay, two examples of work tasks that I love doing. First one would be educating the customer so we can all have a peace of mind in regards to how we are covered. The second one would be helping others as much as I can, especially Spanish-speaking elderly, those that feel left behind with all the new changes going on. Two examples of tasks that I dislike doing, the first one would be not being able to help them more than what I can do because it's not within my scope of job. The second one would be having to deliver any kind of bad news, outcomes, or when the answer is no. I just dislike doing any of those two.