In the insurance industry, building and maintaining relationships with clients is very crucial and at times it can be very difficult to satisfy the needs of certain clients. But how I have nurtured long-term relationships with customers to ensure that they're satisfied with me and they're going to remain loyal to me is every time I speak with them, I speak to them with eagerness, I speak to them with compassion and positivity. At the end of the day, my job is to educate them in insurance. It's what I'm licensed for, it's what I'm there for. So giving them the best version of me and making sure my knowledge is up to date to provide them with feeling like they are informed. As well as promptness on calling them back if I miss a call, making sure that I'm available to them is a very big factor that I feel has helped navigate my relationships with long-term clients and have them continuing to choose me each year.