I learned something a long time ago about difficult clients. People just want to be heard, and when you are upset, you just want someone to listen to you. And I apply that as if I was the upset person, and I have myself been upset many times, and I have called a company or I have called a business, and I have been upset, and I just want them to listen to why I'm upset, and the best thing that you can possibly do is to just say, tell me what's going on, and let them get it out. And when they get it all out, they just usually just take a breath, and then you can say, I heard what you said, and you can either tell them I can help you with that, or I don't know the answer, but I will get someone that can help you, and that usually makes 80% of the problem is usually they are actually grateful or they are like, okay, they're going to help me, and that is usually the biggest thing, and I found that 95% of the time that works. And now there's always people that no matter what you do, you're not going to be able to please them. There's just some very unhappy people in this world, but that is something that I've always stuck with. I was taught that at a very young age, and it has served me well for all these years.