In my past positions, the type of decisions that I would have to make without consulting my boss would be a lot, only because I transitioned to working remote, so I would work from home. And during those phone calls, you would have to be very specific with the information you were to give them. So our managers would give us all the tools that we would need in order to inform the customer and to make the sale. If we were to need any help, we would have to message, and those responses would not be in a timely manner. So our job required us to work very independently.