Yeah, problems with team members, you find that an awful lot in the workplace. As a friend, a father, an employer, I first seek to understand and then to be understood. Even speaking the same language, let alone having a language barrier, basic communication has always been a problem in our society. So what I like is a top-down approach. When someone's having a problem, I want to understand what their problem is so that I can effectively provide a solution and move on to the next issue.