I wouldn't say I've experienced any problems with team members or anyone at work, but I do know as far as dealing with customers, we have to make sure that we are patient with them, especially when they're in a situation when they're upset or being irrational. We have to be patient. We have to listen. We have to try to put ourselves in their position. Even if we have not actually been in the same situation, we have to show that empathy and listen because that really is something important. It really makes them feel more at ease and helps calm them down knowing that you're listening and you're willing to listen and you're not just giving them answers, you're trying to work and find the best solution for them. That is so important.