During my time in the customer service industry, I've unfortunately experienced lots of upset customers for an array of different reasons. Most recently, I had a customer that was very, very infuriated due to the service they had received with the previous agent. And what I try to do when dealing with upset customers is listen. I know when I'm upset, I want someone to hear me out and just kind of understand my point. So I listen to the customer's point, see what caused them to become upset. And what kind of outcome they're looking for. And then I try my best, of course, to be sympathetic in my approach. And also offer the best solution to fit their needs as well as ours while accommodating, you know, all of us together.