So, when it comes to problem solving, the most important thing is just to rely on your own knowledge. So, if there's a situation in which I'm asked a question about insurance or procedure or how to use a particular insurance carrier's agent portal, if there's something that I don't know and I can't pull from my own wealth of knowledge, then I have no problem reaching out to the insurance carrier's line that they have for agents selling their products. There's no issues with that for me. A lot of the times, I'm able to just use my background and kind of deductively reason with what do I want to accomplish, how do I accomplish it, and once I'm done, how do I make sure that I don't have the issue again where I'm confused or I don't know what I'm doing. I just like to make sure that I take my time. I don't rush through trying to figure out a response if it's not right. I don't like to just tell people things without doing my due diligence. I like to make sure that when someone calls and talks to me and asks me questions about insurance policies, the coverage that they purchased, or if they just have questions. Maybe they took a client of mine up on a referral offer and decided, hey, Steven, I got your information from my friend and he said that you could provide me with some insurance quotes and perhaps you might be able to sell me an insurance policy that saves me a lot of money. Through deductive reasoning, I'm able to figure out how to do that. Especially when it comes to technology, you may find yourself in a situation in which you may not understand a new product within some insurance carrier's line or you may not understand how a particular system works. You're going to have to use your deductive reasoning skills and just kind of based upon what you know already. The good thing about it is that when it comes to selling insurance, although we work independently, you do work as part of a team, so you do have the opportunity to ask the managers or ask your teammates, hey, I have a question, can you help me? I've been on many teams where I've answered numerous questions and everyone does that and it's always good when you have each other's back. That'll make your day go faster. You'll have more success selling insurance and you'll just be a better performer overall.