Hello, good afternoon, okay, about these questions, the problem with the members, yeah, for sure, we get the same like this problem before with the members, the problem dealing with the customer, with the agent, let me see, with the patient, let me see, because the problem some agent, he give him a misinformation about his appointment and about his meeting with the doctor like this one, okay, we resolve this problem to can contact with another department and get full information to can give him the patient, okay, and after that we follow up with the agent, follow up with the customer or for the patient and give him full information and resolve it about this problem and follow up with the patient with the same rules of the company, so just inform him about the full information, bring full information from another department, just contact with them and bring all the information about it and give him the patient, so this way we will resolve it about the problem, thank you.