Yeah, so the strategies I use to build the relationship with the potential customers, the one thing I always do is to listen to them and I really focus on what they're saying so I can understand their needs and worries. This helps me give them the options that truly fits what they're really looking for. I also keep in touch with them regularly, so you can talk to them or ask about their life or something, so that makes the relationship a little better. The other thing I notice is it's always good to keep honest with what you can offer to them and that also builds a good relationship.