When I think of a time that I was able to make somebody happy or resolve a problem, what comes to mind most is when I worked for a company called Success Brands, doing the manufacturing of sports memorabilia for most major league and minor league sports teams. We had one team that one of the members on it, we were doing bobbleheads for them, and they kept making changes to the way the bobbleheads looked. I kept telling them basically we have lead times for these projects that we need to have certain things into our design people, into our manufacturing people by a certain date in order to have them produced by a certain time to get them to site when the team required them. I tried to stay on the manager on that side regarding lead times and having everything in, and they felt they could turn things in whenever it suited them. They turned things in unfortunately too late for one of the bobbleheads to be delivered on time for the game that they wanted it. The way we had to solve the problem was move some of the items around. Basically, we switched something that was in production that would be accomplished on time for them to give away at the game. We switched that product for the bobblehead, and basically, we were able to get both things produced, and make sure that they had memorabilia to give away at the game. It might not have been the bobblehead that they wanted, but they understood that it was because of things on their end that caused the issue, and not things on our end, and all in all, everyone was happy with the resolution.