In my current role, one of the biggest things is trying to essentially sell a product, sell the business, try to close the sale. Our office does close at five o'clock typically, for the most part when everyone's out of the office, but I did make an exception for a customer with approval to be able to stay late, and I was able to close a sale that involved multiple vehicles, multiple types of policies, and I was able to win their trust and later on be able to close additional multi-lines for them. So normally, we wouldn't normally stay past five, but I went above and beyond to make sure that I could be available for them due to the fact that they couldn't get there until after 5 p.m. on a regular day.