Tell me about a challenging client you have worked with and how you handled it. The answer to that is simple. I have worked with a lot of challenging clients and the fact that I'm in car sales. So it's very easy to upset almost anybody because you can't please everyone. So working with hard clients, it's not what you say, it's how you say it. So you just have to use a soft tone, soft voice and make the customer feel like they are appreciated and that they're being heard and adjust the issue to the best of your ability. Whether there is a resolution or not, the end outcome should always be that the customer feels like they are heard and yeah.