If a customer were to call into the agency for service, first I would greet them by first stating the name of the business, so Omer Allstate Agency. This is Kaitlyn. How can I help you today? And then following whatever they may need for what kind of service they're requesting and then following the processes from there. If a customer were to walk into the office for service, I would greet them like normal, so hello, asking them how they're doing, giving them a warm smile and then asking them how can I help them and following a procedure from there.