Currently, I'm not actually employed at the moment, but back when I was in insurance, one of the typical days that I would have would be I would come into the office first thing in the morning. I would start my day with the beginning of day to verify we didn't miss any tasks the day before. I would go through and I would disperse out everybody's tasks that needed to be done for the day and then I would move on to my task list. It would start usually with follow-up phone calls, usually after 9 a.m. just to give people time to wake up and understand kind of what's happening because insurance is so confusing for people at times. So I would wait a little bit to get that accomplished throughout the day. Once I did all of my follow-up phone calls, I would start rolling phones to allow others to call in to answer questions. I would then usually have a team meeting about lunchtime to go over any numbers and then towards the afternoon, I would start my sales processes throughout the day. So these are people that had called in for insurance quotes, people that I have been following up on, different things like that. So it was more sales driven in the afternoon versus service in the morning. Typical workday would probably be similar to that depending on the needs of the office at that time. For more information visit www.FEMA.gov