One of the ways I, I, I handle challenging from, from clients is that usually I try to understand perfectly what they want it and why are they upset if they are upset and try to answer their questions as easy as possible without using any technical words or engineering words or professional words so they understand what I'm saying. One of the challenges that I had is that one of my clients was arguing why their insurance wasn't covering his payment of certain medications and I told him that he has, he has an amount to pay before the insurance does cover that amount and, and the family has a certain amount to cover before the insurance covers anything else. At the beginning he wasn't sure but then I showed him on the statement and on the contract where that was and he was more than happy but it was hard to convince him because he wasn't aware very well of the contract. So basically you need to talk to them as clear as possible and try to show them the most efficient way to, for them to understand.