At my previous company, a lot of our goals were kind of metrics used to determine how fast you can respond to a phone call, how accurate you were with those calls, and also the customer experience that they had after discussing their questions or concerns with the agent on the phone. I always manage to meet or exceed all of my given metrics year over year with Church Mutual Insurance Company, and I expect to do so as well with State Farm if I continue on with them. I've always been one of the top-rated reviews employees with Church Mutual Insurance Company, and never really had any bad reviews from our customers except for circumstances that may have been a bit outside of my control just because of concerns over the policy or just bad experiences that the customer had with the coverage prior to speaking with me. But I was always ahead of time, always had my work done in advance, and was always willing and able to help out my colleagues who also needed a little bit of assistance to get caught up with their work or in divisions or areas where they may have been short-staffed for that week. So, I was always able to step in and help with very minimal fuss.