I started my customer service career path a little over a year ago and I very much enjoyed helping and assisting customers on the phone and through technical support and it's a really good feeling when customers are thankful and they appreciate what I can do and bring to them and sometimes it can be difficult dealing with customers who may not see eye to eye with you or understand exactly how they're being assisted or what they need assistance with and that's where being a customer care representative as I come in where we try to give the customer assurance in what they're receiving with a product and I worked in a call center for the DMV so I was able to help assist customers in getting their kiosks taken care of over the phone or any questions or issues they had and I feel like this aligns with being an insurance agent in terms of giving customers that assistance and helping them receive whatever care they need.