them feel, you know, welcomed, you know. I try to get a better, I don't know, just this friendly environment, right, you know, to make them feel at home and to just be on their side, you know, to make them feel like, you know, everything that they have to say, everything that they actually, you know, is asking about is important. And if I don't know the answers to everything, it's okay, you know. And I just let them know that we will find out together if, you know, I don't really know everything, but the things that I do know I can share with you and we can, you know, I can help, you know, help you with that by, you know, trying to get the information from someone else, you know. If it's not my job, you know, I'll still do it because just because it's not my job or whatever, it's not that, you know, I won't help that person. I'm going to do everything to my ability to make that customer come back.