 So one example of a time I went above and beyond for my employers, normal job expectations to get the job done. I actually had one today, which oddly enough is hilarious. So I had this customer come into the office, super sweet lady, super nice, kind of in a hurry. Her homeowners insurance had recently expired and she was kind of in a hurry, her homeowners insurance had recently expired. And she was kind of in a time crunch due to the holidays coming up. She was leaving on a vacation tomorrow, actually. So she needed this insurance, or her homeowners insurance ASAP. So she came in kind of frustrated that they non-renewed her at her last company. So I was like, "Don't worry, girl. I got you. I'm going to take care of you." She had five kids, so she had her handful picking them up from sports, school, all that stuff. So she came in kind of told me her situation how she was in a rush and she really didn't want to leave her home uninsured throughout her vacation. So I said, don't worry, I'll take a look at your home, I'll gather all the details, and sure enough, she came in around maybe four o'clock, and I was able to get her up and out of the door in time for her son's basketball game, I believe. In time for her son's basketball game, with her new insurance, I matched all her current coverages, made sure that she also got better discounts, and I was able to get her up and out of the door right before her son's basketball game. So she was really happy about that, really appreciative that I took the time out of my day to really time crunch the numbers and do all that for her. And on top of that, I did write her a thank you note. I made sure that she had my direct line. So if she have our need anything, she can discuss that with me. I also had her sit down and talk with the agent. So just so she got to know him just because I think for really what the customers really like about me specifically when working with me is that I really take the time to get to know them and personalize their coverage with their needs. So I think that's really important. And I just made sure she had everything and all her problems are solved by the end of her day, which I think is the most important thing here. Having the customers be satisfied with the job that I provide to them. So yeah.