So, what I do, I try to make sure that the customer understands what I'm talking about and then take turns talking and make sure that he knows what kind of policy it is, and then give him a chance to give me his opinion so I can understand more. And then, on both sides, I try to make sure I understand what he wants and he understands what I'm selling to him, so this way we can know what kind of policy he's looking for and he's trying to buy.