Okay, good question. What have I done to improve my verbal communication skills? And also to improve my listening skills. I've done quite a bit of work with customer service, both on the phone and in person. I always am very open to constructive criticism as far as how things should be handled or not handled. My communication skills have improved over the years, especially when I was doing phone work because it's very hard for people to see your facial expression and sometimes things are misinterpreted. But I try to speak very clearly on the phone and try to calm a situation that might be a little bit escalated. I also always stop talking when the person on the other side is speaking so that I'm fully engaged in the conversation and they realize that I am trying to help and I'm trying to listen to whatever it is that they're saying without interrupting.