The first thing I'm going to do is find out what the problem is, get to the root of the problem, what is causing the problem. Then after that, I'm going to take the next, the necessary next steps to get the problem solved. And hopefully I can, I'm also going to make sure that the customer isn't, you know, irate, make sure they're calm, and hopefully get to the bottom of the issue in a timely manner and make sure that the customer is, make sure that the customer is always right and let them know that I'm going to do the best of my ability to make sure that their problem is solved.