So, in my last position, I was given a set of key performance goals, primary focus on accuracy, efficiency, and customer satisfaction. For example, I had a monthly target to process a certain number of transactions, inquiries, and invoices within specific timeframes while maintaining high accuracy standards as well. Additionally, customer satisfaction ratings was an important metric as well. With goal to consistently receive positive feedback scores from the customers as well. I'm proud to say that I met or exceeded those goals on a regular basis, often surpassing targets by my peers and my coworkers, streamlining my workflow and proactively resolving issues. By maintaining strong attention to detail and prioritizing customers' needs, I was able to contribute to the team's overall success and consistently exceeded my expectations.