As a claims representative, I was in task of doing auto claims, so anyone that came in that wasn't auto claims, I would have to transfer them to the correct department. One day, a lady called in, asked me for the home property department, but I sensed that there was something wrong, so I asked her if everything was okay, and then she proceeded to tell me that she was in a domestic violence situation and that she had to make any call in the first part, and the first call was to the auto department. So I went ahead and I stayed on line with her until we contacted the police to ensure her safety. I was under a lot of pressure at that time, but I made sure that I kept calm, and I made sure that I made sure that everything was completely documented and everything was situated before I ended the call with the lady, as she was in front of the police, giving her statement.