Really a great question, because when starting off as a sales agent in my career, as a producer, what helped me the most was listening to other top performers, sitting side by side to other individuals who've been in the industry longer than myself. But from this standpoint, one of the examples that I can give is me getting to know how to ask for the sale and how to do a cross-sell. When I put it to practice, I was one of the best at it with doing the cross-sell methods and speaking to customers and letting them know I'm adding value to their dollars there. That also helped me cascade that same information over to my team and my group. So I can remember a time when I helped a customer from a $25.50 liability to $100.00, $300.00 liability, and they were still saving money and also protecting their assets as well. So me being an agent, starting off as an agent and being a top performer, I can better help another agent who's going through the same struggles that I've been through, and then in like manner, they become that top performer. So I think it really helped me in the past for where I am today as a manager and a leader.