So, this one day in my current job, I had a situation where a client was dealing with a big problem that needed immediately help. But our usual process took several days. I knew following policy was important, but I also saw that client really needed a quick help. I talked to my supervisor about the situation and suggested we speed up the process for the case. My supervisor agreed, and we were able to help the client much faster. In the end, we solved the client's problem quickly, which improves our relationship with them. This experience taught me how important it is to balance following company rules with being flexible to meet customer needs.