So in my last position, we had a lot of tickets coming in. I was tasked to responding with support tickets in a certain amount of time frame and get those tickets resolved, at least 95% of them in at least a day or so. And a lot of the times we did, obviously it depends on the issue, but being able to get those tickets in and be able to contribute and look at the issue right away and get that figured out and communicate with the other person that is involved, I did that very, very, very well. We did a lot of team collaboration with the development team, so creating and help develop our system that we were using for our company, getting that out in a timely manner. We would have a lot of quarterly goals or quarterly things that we needed to get done, updating our system, making sure this runs correctly or this department gets added into that system. And a lot of the time we got that completely finished way before even we needed to get it done, which is really, really awesome. So we were able to test it out multiple times, have the dev team test it out, have ourselves test it out, see if there's any other errors, any other issues. And yeah, that was great.