I think that there are a few different important qualities. I think, number one, you need to know what you're selling. If you don't know that or you aren't able to speak to coverages and things like that comfortably, you're going to have a hard time selling. I also believe that empathy and real-world understanding play a key point in this, especially in the economy that we're in with the increases that insurance is experiencing as a whole, different companies experiencing that at different levels. I think that consumers are wise when it comes to what they buy, and really it's on us to be able to speak to the product but also to understand that it's hard to spend money right now for a lot of people. Being able to come at that the right way and with understanding and being able to be relatable and empathetic with people goes a long way. I think that being able to look at the full picture, being able to advise a person as a whole rather than looking at strictly auto or strictly rent or home, I think that looking at the entire person as a whole as far as what risk entails for them, having those conversations is what makes you successful in a sales role.