So, to describe a situation in which I felt like it might be justifiable to break company policy or alter a standard procedure is, in the past, as a medical assistant and working in healthcare, it's super important for me to go over the patient's medications with them. Now, with that, a lot of maybe the older patients getting upset and, you know, being confused and not really knowing what medications they're taking, but for me, I have to go over that list with them. So, in that case, what I have to do is, you know, I can't ultimately force the patient to answer questions that we may not know the answer to, but what I did was I went over the list to the best of my abilities and I just explained to the patient, hey, you know, I apologize. I know this is a long and lengthy process, but, you know, this is just to ensure that your medications are getting refilled correctly and that we are taking care of you in the best way possible.