A lot of my past roles have been in customer service, so I would say the biggest challenges you really face in, I would say any job, would be dealing with unhappy customers and knowing how to de-escalate situations and kind of hear them out and let them calm down and kind of, they're essentially venting, you know, because they want to be heard and they want you to fix their problem. So I would say really active listening, letting that person get their feelings out, and then approaching their problem in a more objective and logical way. That way both sides benefit, I would say, if that were possible. But I would say a lot of, I really focus on the customer and making sure that they do have a good experience, even when they're having a bad experience, because I feel that that's more important.