I end up challenging cleaning every day because I'm currently working at a facility who provides elderly care and adult care, a clinic, all that stuff. A participant can show up smiling, funny, and tomorrow she shows up angry, crying, and Generally, I handle those participants by listening to them and being patient with them and trying to understand them, even if what they say doesn't make any sense. And that's how I handle those participants who sometimes can be really challenging when they cry, when they explain what was the problem with them, when they ask you and you need to be patient, you need to be calm, you need to be a good listener, you need to have the code of words, and also to be sorry every time, every moment, and that's how I handle those participants, with calm, patient, and confidence. That's my three words, calm, patient, and confidence. That's how I handle those participants who can be sometimes challenging.