I think we all have definitely had a problem with a team member. I remember specifically a few years ago I've had a problem with a team member where we had a specific task that we were supposed to do. The team member would complete the task but wouldn't necessarily complete the call required that was within the task. I remember because I would always complete both the task and the call that it was kind of frustrating because while my numbers weren't necessarily as much as the other person's was because they were avoiding the calls. It was actually I addressed it with the team manager who then addressed it in a team meeting to ensure that we all knew what the exact task that we were doing and that when we were completing that task that the call was necessary and that if we weren't doing the call that it would be performance managed. And instead of just addressing that one team member specifically it was brought up in a group setting and I actually think that that was a very good idea because if one person is questioning it then maybe everybody has a concern or questions it as well and I think it was handled very well.