Hello, the skills that I would bring to the job are 23 years of personal insurance experience. And what I mean by that is that I basically have done every aspect of a customer service representative on the personal insurance side. I have done billing inquiries, claim inquiries, claim assistance, policy changes, and multiple carrier platforms. I have remarketed accounts, I have quoted new business, I have done replacement cost estimates and upsells and cross-sells and any other thing that you could possibly do in a personal insurance position in 23 years. I have very good writing and verbal communication. I have been complimented more than once on my writing capabilities. I'm just very clear, very concise. I like to break it down to the customer's level. I try to stay away from a lot of insurance lingo just so they don't get confused and I know that they're all on the same page. My goal with every transaction with a customer is that they feel, number one, comfortable with me, that they feel understood, that they feel that they have all of their needs taken care of based on what they called for, and that they know that they're not just a number, that they're actually a person that matters and that will keep them coming back. Thank you so much.