So, as far as building relationships with customers, I usually, our potential center comers, or potential families that want to use our services, and just sincerity and showing them how much we care, showing them how much I particularly care about our center, about their families, being sincere in my words, making sure they truly understand how things work here, being open and honest always starts a great relationship with any of our families that come into the center. So I am true to that, and I definitely want to make sure they understand that I'm sincere. We are people's lives and families, and I know how I would want to be treated and my family members to be treated, so I do that to say, I do that the same to the families and members that come into our center, just to show them that we do truly care.