An example of when I went above and beyond expectations, I was working with a client who had a very large collection on their credit report from Chase Bank, and in order to be able to qualify for a mortgage, we needed to get this issue resolved. Chase was refusing to remove this or show that the client had paid the account, when in fact the account had been charged off and they were legally obligated to remove it from the credit report. So I worked with the client on what steps to take in order to get this removed to help them qualify for the mortgage. We did some conference calls with Chase. We did some conference calls with the credit bureaus, and eventually were able to provide the documentation to the right credit bureau in order to get this removed from their credit report and allow them to go ahead and buy a home, which they were going to lose if they didn't close on it within the next 60 days. So we were able to take those steps in order to make sure that the client was happy, he was able to buy his home that he wanted, and everyone was able to move forward. The client also ended up sending us his brother and two of his kids as referrals to help them purchase homes as well.