I feel every day that we should work on our verbal communication skills. It's just a matter of being able to feel comfortable to communicate and making sure everybody understands what your verbal communication is. Also listening skills. You need to make sure that you're passionate about it when you're listening and make sure that you're strictly focused on if somebody is talking to you that is strictly on them and that they're being noticed that it is about them and not being sidetracked from listening to anybody else.