I would say, in my most recent position, the biggest challenge I have faced is, sometimes we, so where I work is a rent-to-own, kind of like similar to Rent-A-Center, and sometimes you run into people who are like super far past due and delinquent, and I would say the biggest challenge I've seen was actually here very recently, I had a lady, she's genuinely just been trying to catch up, she had to get a new car, like she's been going through a lot, and it's hard, you know, I think we all know that it's hard when you get behind on something, it's so hard to catch up, and then she's incurring late fees, and you just feel like you can't get anywhere, you feel like you're swimming against the current, so we do offer extensions at times, we don't like to do it super frequently, and I just, I genuinely felt for her plight and everything she was going through, so for me, I think you just have to really be able to see those circumstances, and she was so grateful and thankful, and I think, you know, if it comes to customer retention, sometimes you just really have to go that extra mile, even if it's somebody that typically wouldn't qualify for that service, I felt better because I knew I was able to help somebody who unfortunately had gotten in a really, really bad situation.