How do I respond when I do not know the answer? Well, I will say I'm not sure about the answer at this time, but if you can give me a minute, I will get the answer for you. After that, I reach out to any resource that can help me find the answer that is being asked by the individual, come back with the answer or something very close to the answer that would help them and I resolve an issue based on the question that I did not know.