So the question is, how do you respond when you don't know the answer to a question? So funny enough, while I was working at Chase, at the beginning, there were many times where I was in this position, and per standing operating procedure is the first thing we would do is try to look it up through our SOPs, which is standard operating procedures, and we would look through there. If we weren't able to find it in that area, we were able to ask our team leads, and then so on and so forth. And I also had another incident like this where it was more of a quick response, and typically how that happened was, I was working at T-Mobile, and they asked me a question that I just didn't know the answer to, and I looked at them, and honestly I said, just give me one second, I can get that answered for you. And it took me about a few minutes, I went and stepped into the back, and I had to make a call to our customer care, and as soon as I was able to get the answer, I went back out there, and I explained to them in detail what they told me.