Pet peeves, there's a couple things that get under my skin working in a busy agency and answering the phones and dealing with people that come into the office. It's when somebody wants, is thinking about buying a car and they come with like 10 numbers that they want quotes on. I mean, I don't know, it seems like it's a lot of work and the quotes are very similar. So anyway, that's a pet peeve. We understand where they're coming from or I understand where they're coming from, but it takes a lot of time out of my day and that is pet peeve. The other thing is when someone calls and has like a question, you know, about like a $5 question on their bill and they want research of why it's $5, why it increased and I spend, you know, an hour trying to research it. I understand, you know, people are on budgets and, you know, they want to know what they're paying for, but it takes me out of the game to helping people and that's frustrating for me.