The biggest challenge I faced at the last agency that I worked for was really a lack of organization within the company and scheduling issues, technical issues. I did my best with what I could when these issues would arise. I always talked to my supervisors about what I should do or what I could do to make it easier on myself when these things would happen, systems were down, things like that. But ultimately I think that was the biggest challenge that I had. My retention with clients was good. My callback numbers were great. I was one of the top agents at the agency. It was really just difficulties and challenges were within the company as far as scheduling, management, and technical issues.