So, I would definitely say that my biggest problem with the last job, and I'll speak about progressive on this, this last insurance job, I think it's going to be different from the agency to a call center again, because every time the phone rang, it was potentially 46 different set of rules. Some states grouped together, but I was licensed in 46 states. So that was the biggest problem, is if you work in an agency and you're doing one community, one state, that's way easier, obviously. But to answer the question, when I took that phone call, what I had to learn, because when you do insurance, you think about the ABCD, the liability, the comprehensive, the collision, the roads out of the rental, the cross-selling, the salesman side. But there is that Q&A, making sure you're doing the correct state law. So it was always kind of hard for that. So I had to get into kind of a big habit of making sure that I kind of incorporated that in my call and said, hey, look, hey, I'm in many states, I don't know the law in every state. I know a lot about insurance, I've been doing it for over 10 years, but hey, you never know. So let me make sure that we're doing the right thing. You hear people say, my insurance got canceled out of nowhere, this or that. A lot of times it's something small like this, the front side of the underwriting before they do the back end. And customers were always acceptable to that, especially if it was going to help them. But that was definitely one of the biggest hurdles I had and had to overcome it with kind of slowing down that, who am I, what are we doing, and kind of explain that.