One of the strategies that I used personally in the past in other agencies or companies that I worked for, it was to build trust between me and the customer. So by this I mean try to acknowledge, try to see any problems they potentially have if they're coming from another company or being a new customer, whatever the situation it is. I'll try to be really understanding of it and I'll try to fix as many as the problems or any problem that they have in the moment, to have them switch to a company or if they're new, like I said. One of the other strategies that I use is I always try to keep a very interactive and fun chat with them, right? If the customer is not a that serious person or if I can see that I can go in, there's a gap that I can go between them and me to create a more friendly relationship and make them forget that I'm also a salesman but keeping it professional, right?