Well, personally, I just like to let the customer tell me, you know, I ask them open-ended questions. I keep my communication extremely professional with them and speak softly. I give them time to talk and tell me what's going on. I try to seek a solution to why they're upset. What I would do is just let them know and reconfirm, yeah, I'm here. I'm a person like you, and I want to help you because I would want somebody else to help me. So I would just basically let them talk and get it out. Sometimes people just need to feel heard and then let them know, all right, we can do this together. Let me know what you want to happen in this call. That's what I'm here for, to help resolve the issues for you.