I feel that every customer has a right to be difficult and those who choose to exercise that right, I've been able to handle calmly. Uh, I'm going to restart as I was saying, uh, I think every guest, every customer has the right to be difficult and those that choose to exercise that right, I've been able to handle calmly and efficiently and professionally. Uh, I first try to understand, uh, their needs, what the issue is and apologize if, if they're, uh, uh, for