If a customer calls in and I'm having to make a decision right there under pressure or having to call them back, I would be as respectful as I can. I would treat them as I would want to be treated and just let them know that first I want to take care of them and just be as positive, as firm, as direct as I can be without being rude of course. But there are times where you have to be, you know, you have to stand firm. Not to be belligerent or anything, but there are times where you have to say, okay, well, this is what happened and sometimes it can turn out good and sometimes it could turn out bad. And if it turns out bad, then, you know, I'll learn from it and grow and correct it. But I would do my best to handle myself well and let the customer know or my co-worker know that, you know, I respect you and I'm going to do what's best for you and get the information they needed, you know, as soon as possible. All right. Thank you.