Well, I have several years of customer service experience. I've been in customer service for about 17-18 years at this point. I've done many different roles as far as taking upwards of 100 calls a day from customers with AT&T. I've also done some escalation, handling some escalations with more than one company. I've done it for AT&T. I've done it for National General. I've also done it for Wipro. So, I mean, I have a wealth of experience in customer service. I've also had some experience in managing a team, conducting team meetings. That's a little bit about my background.