Yeah, so some of the strategies I like to use when building relationships with a potential customer, the main thing that comes to mind is listen, being an active listener. And by that, I mean, for example, if I'm working in a call center and someone's calling, they're very upset about their Internet. It's not working. You know, it's going in and out. They're just frustrated and angry. So I like to just listen to them, let them once again, then get it out and also relate to, hey, I remember a time when my Internet was just like this. You know, I understand exactly what you're going through, you know, showing me empathetic as well when I speak to them and let them know everything's going to be OK. But actively listening is something that I take to heart. Also, depending on the situation, I do like to take notes as you know what they're calling in for, no matter if it's on like a notepad or just typing it on a notepad on the screen. So that way I make sure I answer all their questions that they're calling about, no matter if it's, you know, just to say thank you or if it's any issues. Other than that, I would say another strategy I like to use is walking them through the situation, like if it's something that we can troubleshoot together, step by step, and after we, you know, solve one problem, make sure they understand it before we move on to the next problem. So but for me, I just like to once again, just actively listen to what the issue is or if it's not an issue, just what they're calling about or what we're speaking about and really relate to them to make them feel warm and, you know, welcome and thank them for calling every time and always have a smile on my face when I'm speaking with them and just once again, thank them for their time.