The biggest challenge I faced at my last job, I would say, would be due to underwriting. The customer had their policy, it was being canceled for underwriting reasons, and I only had off of the letter that underwriting had sent them to go off of. So I couldn't really give an answer that I was 100% sure of. So instead of giving a half answer or lackluster answer, I went to the help chat, contacted a team lead to get some assistance to see what else I could do to get more information on why their policy was being canceled. After I got all the information, I made sure I had everything correct before I went back to the customer. And I did check back on them every five minutes or so to make sure, you know, I'm still here on the call. Just give me for a few moments. And then, you know, after I got all the information I needed to answer the question, I went back to the customer, let him know why it was being canceled for underwriting reasons. And if there was a way to reinstate it, I let them know how they could reinstate it instead of having it canceled for when it was supposed to be canceled.