A time when I went above, I guess, the normal expectation to get a job done, most recently I had a specific customer that was interested in insurance services and English wasn't their first language and they spoke very limited English and that was something that definitely took me back and I wasn't sure quite how to approach it but I quickly readjusted the way I communicated with this person by not using filler words, by just being, talking about the specific words and minimizing my word track as much as possible to help them understand and also speak a bit slower and additionally I asked the client what language they speak as their first language in order for me to better be able to help them which then from there they let me know what language they spoke and then I was able to use Google Translate to message them and text them the information that I need in order to be able to provide a quote, a process, the coverages and all these different things throughout as far as for the sales process I was able to provide for this customer using their language which obviously helped them feel more secure in the purchase that they were doing and the fact that they were choosing me to work with me and I think that was something that paid off and was greatly appreciated by the client as well because I don't think that most people would take that time to use Google Translate to try and be able to get them their answers that they're looking for and while providing them good service and then the product and insurance that they were looking for.