In my view, to be a good salesperson, you must be tenacious, persistent, and continuing your efforts constantly, remembering your goals, and be confident. You must be well-educated also about your product. You must be able to explain it well and without jargon. You must be able to find the style that works for you when you're communicating, but also you need to make sure that you can explain the company's value proposition to them. Why do they want to be a part of Allstate? Why do you want to be working with me in particular? And so I feel education, tenacity.