So, I had one of a client and she called me and the first thing that came out of when I said hello, the first thing that came out of her mouth was, I need to speak to somebody from the United States. So, I said, unfortunately, ma'am, I'm in the United States and, you know, I'm able to help you. So, we continue, she continued making very bad comments, you know, and I continued. Then we got into a situation where I told her, hey, ma'am, I have looked at your plans, I've looked at everything, Humana is, you know, is the plan that I think that will fit your needs. Oh, no, you know, I want to stay with United and everything, my dad has it, you know, my, you know, my whole family, they like United and I'm like, and I understand, but your needs are different than everybody else's needs. So, I went back and compared what she had and what she, you know, what I was offering, you know, I told her, this is how it's going to help you, this is going to help you. Now, it was very challenging because it took me about an hour, but at the end of that phone call, that lady called even a few days after, gave me six sisters because I offered her more benefits to fit her needs, you know, and I also, you know, kind of explained to her nicely and I assured her that if there's any, any problem, you know, she can always call me. So, instead of calling me directly, I gave her my line, I was able to fix her problems, even if she had a question that she needs to talk to customer service, I told her, please call me, I'm the one who helped you. So, she used to call me a lot and right now, even right now, we still talk because we laugh about it, about how she said that, you know, that she wants somebody in the United States, but it was, it was very, very, it was very difficult at first, but one thing about me, I don't take anything personal, you know, because that's their own opinion, that's not my opinion. So, I had to keep my calm, continue helping and I even explained to her, ma'am, yes, that is your opinion and everything, you know, you might be upset, but for me, my goal today is to help you and even today, she always talks about that, you know, she calls me, she sends me emails, how you doing, Merry Christmas and it was very challenging, I'll never forget it because she's become one of my prayer warriors, she prays for me a lot. So, it was very good that it started that way and then it ended that way. So, for me, you know.