Okay, so with customer service you do, upset customers are just part of the game, part of the whole system. And I do try not to linger over customers that get upset, I try to give them a resolution and then move past that. Some of the ones that come to my mind are when I was waiting tables and actually assisting managing at Jake's. There are apartments above Jake's, one of the apartments had let a bathtub run over and so all of that water came through some stained glass that we have as a decor, right on to a party of eight who had just been served their dinner. So they are out for a birthday party, everyone gets their food, how's everything going to go? Okay, thank you very much, enjoy your meal, waterfall comes down on them. So obviously quickly getting them up, getting everything off the table, stopping or at least catching the water so it's not damaging more stuff. And I'm almost not carefree, not trying to make too light of it but going like, oh my goodness and still being kind of positive, let's get you moved. We found them another table, at the same time we're refiring all of that food, I had them bring out a couple of appetizers just to keep them going until the food could be prepared because it was steak, it was bigger fish items and stuff like that. And even getting the ladies, we actually had to get them tablecloths to wrap around themselves because they had gotten soaking wet when this water came down and just kind of keeping that communication open, making sure each individual person was taken care of, making sure they were getting a personal hands-on experience, it just really kind of made it so that it