So, in my last job, I worked at an attorney's office. I was a legal assistant, so I would schedule meetings for the attorneys and schedule many appointments for clients and the attorney to meet. So one time, a coworker accidentally scheduled a meeting with the attorney on the wrong day. So the client came and they just started getting very aggressive, very mad because they were expecting to speak to the attorney. It was my first time ever encountering a situation with someone like this. I was very nervous, but I feel like as long as you're calm and you speak to the person in a way you want to be spoken to whenever you're in a very angered state is the best way to go. I calmed the client down. I talked to them and explained to them what was going on in a good, well-mannered and patient way, not to anger yourself. I feel like when you're angry and the person's angry, it's just conflict, but I feel like that really helped a lot. And at the end of the day, I managed to speak to the attorney and was able to gather just a little bit of information that I was able to give to the client, but I feel like that's the most important thing you're able to do is just be patient, be calm in the situation when you're involved into something like that.