Okay, so one of our biggest goals with USAA is to get 10-10, and what that means, when you get 10-10 in a month, that means you've gotten 10 MSATs, which means surveys, 10 surveys and all of them are 10-star, they can, not 10-star, I'm sorry, they're 5-star, but in the system, it ranks it as 10, so I don't know, that was weird, but yeah, so you would kind of try to focus on getting that every single month and then you would receive like a bonus on your check, and it actually kind of ties into what I was saying before, how the member comes first before literally everything else, so you could, in a situation, have someone call in, you empathize with their situation, try to help them realize you can't, and then the call ends, right, and then if they leave a bad survey, that's on you, it's not on them, so, and a bad survey, by the way, is an 8, so 8 means very good, right, but it's just not USAA, great, so that was a problem there, but anyway, what I did to exceed this was I actually did a lot of overtime, I would do overtime because I was set for their part-time schedule, so it technically wasn't overtime, but they did allow me to do more time, so I could hit those numbers, so I could receive a bonus, so I was doing like just 4 hours a day, and then I switched to doing like 7 hours, around like 7 hours a day, so I added like an extra 3 hours a day on my check, and I was able to exceed the numbers through, of course, the empathy and compassion that I always have.