A typical workday at my current job involves a lot of projects, such as creating emails for new business, resolving any issues over the phone or email with customers, such as claims, billing, policy changes, and handling new business. An ideal workday for me is when I can start my morning by hopefully completing any bigger projects or shoulder setting, I guess, so that way I can move on my day more positively and get all those bigger items completed in the beginning of the day. But we all know that sometimes those days don't work like that.