I've always been a good listener, so improving my listening skills were never hard for me. It's talking less, listening more. And when I say listen, listening with understanding, not interrupting anybody while they're speaking, and listening and empathizing with the individual. So while I'm listening, I'm definitely giving them reassurance. Look, even if it's over the phone, I try my best to let the person know that I'm still with them, I'm still here with them, because persons can be talking and they're like, hello. So I kind of give them that reassurance and, hey, I'm still here. I do understand what you're saying. Or if I'm in person, I try to keep my face and my body language to say, OK, I do care about what you're saying. I am listening to what you're saying. And just stay quiet and listen. Stay quiet and understand what you're saying and not interrupt them at all.