The way that I handle difficult clients is first I try to hear them out and normally which what has happened to me is I'll be having a conversation with them. There's something they don't agree on. The first thing that I try to do is I ask them like what's confusing them or you know if there's anything that I can explain more. When they say yes I go through that and typically when that happens they'll be okay. But if they're not what I'll normally do is if it gets really bad and they try to get aggressive or something I'll let someone know someone who's like in charge above me because I don't really like taking control over things like if I was in charge unless it was like really necessary. But for example in my last job I would have my manager and I would call her I would tell her like hey you know blah blah blah she'd quickly deal with it if not if it was what I typically dealed with was people thinking that we weren't a real company. So some of the things that I did was like I'll give you the number to the company. I'll give you the VIP number. You can take a photo of my ID badge which had my photo and my ID number in it and I told them that I would still be at the same place if they ever wanted to come back if they wanted to. Next time they come that I can have my manager there with me or just some things just try to talk them through it and if me talking to them isn't enough just have someone in charge.