Okay, a problem within a team member, didn't really have too much, but within, let's say, an agent, I remember one situation where I believe it was, I think this is for remote, but in location, a captive office, I believe the new agent was a little, regarding the dress code. So if anything, that kind of, it wasn't even a conflict, it wasn't nothing as per escalation, but I calmed the agent down, he was a trainee, told him, hey, these are the policies, this is required. Obviously, you have to keep her cool, you have to know how to speak, especially if you're taking that leadership role on management. So if anything, that's one situation where I found myself within a team member, but nothing severe, just kept my cool as a leader, you can't break that professionalism, you know, you just have to hear, listen, get in touch with any upper management to see how we can resolve an issue and just go from there.