Because it will show me how to speak with customers over the phone just as well as doing in person. I have over nine years of customer service experience so I know how to talk to customers face to face. I know how to be compassionate and I know how to be assertive when it's when it's needed. I feel like this job helped me because it'll build more of my confidence when talking on the phone. It will help me with my career. I am currently going to school full-time to get my bachelor's degree in criminal justice. So I feel like this will also help me build my confidence when talking to people over the phone just as well face to face.