A typical day for me at Geico Insurance would be clocking in at 2.30, sitting down on my desk. As I clock in, I do go ahead and click something called Get Next, which does just pull queues or activities that are currently pending for adjusters to work. Of course, you do have calls coming in, so you may get a call while you are working that queue. If a call does come in while you are working your queue, you are expected to go ahead and stop what you're doing. Of course, assist the customer that is on the phone at the time to help move the claim forward to closure. If there's any questions or concerns that a customer may have when calling in, you are expected to know the answer or at least try to figure out the answer. So typically on an average day, I do take about at least 20 calls. There's obviously days where there's more, and then on average, we do work at least 30 to 40 queues per day as well, so that way we can stay busy throughout our days.