Oh so I try my best to adhere to company policies and guidelines and try not to alter you know any standard procedures I just try to always provide exceptional customer service you know to whoever I'm assisting or helping and just trying to assist the best way that I know how going above and beyond but still making sure that I follow the correct protocols and guidelines that I need to although sometimes you know there are tense situations I've faced where it may be thought about but I still stay you know compliant and follow the rules that I am set to follow and try my best to assist my customer or my participant