So in my travels, in the last few jobs I've had, I was bartending for two, three years in college. So I came across some difficult customers. And, you know, even as a medical assistant, both at the pediatric office I was at and at Jordan Young Institute, you know, I've come across some patients and customers that have been pretty challenging. There's a lot of complex issues that can arise. One that sticks out the most would be when I was working at the pediatric office. There was a father who called about his daughter. She was seeing speech therapy and he was panicking because he was – and he was a bit angry because no one could give him a straight answer about why he had to pay for a co-pay. This was months ago, so I'm trying to recall as I go. But he had to pay for a co-pay or an entire treatment that should have been covered by insurance and he was missing documentation. And I handled it the same way I handle every challenge with a client or customer or a patient. I find that the best thing to do is to keep a smile, keep a good attitude, take what their problem is extremely seriously. Because if they're up in arms about it, they're very serious about it. It's serious to them and you should take that seriously. That's rule number one of customer service in my book. And in that case, you know, I calmed him down. I was like, okay, sir, I'm going to do what I can for you. And I got him his documentation and I was communicative. And I got to keep up with them and just keep them in the loop so they don't feel like they're in the dark. And if you do that every time in a difficult situation with any kind of clientele, there's always going to be some sort of solution. And if there's not, they won't walk away upset and feel like their time was wasted.