Okay, so what separates me from other candidates? First of all, I feel I have a lot of experience. I've spent a lot of years, as I've mentioned before, in the customer service field, both on the phone and in person, and I do feel I have a good rapport with people, and that I really do try to listen and understand them, whether they're saying something good or they're saying something bad, and it's just having patience with people and being kind and being treated the way I would want to be treated.