So, what have you done to improve your verbal communication skills and what have you done to improve your listening skills? For me, it has been slowing down and asking the right questions. I listen to a podcast or YouTube videos on sales itself. I've read a book to understand how to read or how to ask the right questions, so I've been slowing down to understanding what my customers need from me, especially in sales and being in the car sales. If you understand sales, you understand asking the right questions and solving people's pain points. If you're able to solve a pain point, you're able to then understand the customer and what they truly need. Car sales is the same thing. Finance sales is the same thing. Typically, in my current role as a finance manager, I have to understand and really listen to how long customers drive, their driving habits, how long they keep the vehicles, and asking the right questions for them to give me the answers so that way if they take coverage and warranties or gaps or anything like that and best tailor it to them off of the information they gave to me. The only reason I can get that information is by asking the right questions. I would say really slowing down, reading a few books, and then training and role-playing consistently with my current agent at the dealership. Role-playing is huge for me as well as my agent sits down and coaches with me and then taking feedback and corrective criticism of improving those steps.