When I don't have an answer, I would go to my resource and also if I can't find it, I will go to one of my associates or my superior to find, to ask for help, to find the answer. And if I have to call the customer back, then I will do so. I will give the customer time that will care. I will give him a call back for an answer if I can't find it immediately and also my resource is not reachable or other associates with the abilities. But the first thing is for me to go to my resource and then if I can't find it quickly, then I will go to my associate or my superior.