 Honestly, I feel that I do pretty well. First off, I believe I'm very good under necessarily stress, but just hard situations. I know how to maneuver them pretty well. If you were to talk to some of my coworkers, I think they they would all be in a green so I'm pretty decent at being able to de-escalate many situations and that's really the first thing that I try to do de-escalate, being a pathetic with a lot of them because a lot of there are a lot of people that do come in frustrated or usually frustrated for a pretty good reason. So I try to hear them out, try to understand why it is that they're upset. The empathetic of a need of the situation needs to be, if it calls for empathy, then de-escalate and then try to fix the issue. You most things have a fix, so I will try to fix them with the customer as mean as much as I can to the best that I can. And if I cannot, then I try to direct them to the best path forward so that they can get their issues resolved. But as far as handling difficult customers, I believe I'm pretty decent with them.