I do apologize for looking at my screen. I have it written up because I want to be as eloquent as possible. I find that empathy is a strength as a customer service representative or remote sales representative because it allows me to understand the customer's needs, build rapport and trust, de-escalate difficult situations, provide personalized services, problem solving, and overall, I think that empathy is a powerful tool that can transform my interactions with customers, leading to a better outcome for both the customer and the company.