My name is Kevin. I've been in customer service for most of my life outside of school, the last 12 years in call center work, and for the last eight years as a work-at-home call center agent. I really enjoy working at home. I enjoy the work-life balance and freedom it allows me. In customer service, I enjoy making a necessary process as seamless and friction-free for the customer as possible, especially considering they've likely been waiting on hold for a long time before they get through to us, and sometimes the automated systems can be particularly frustrating. So I enjoy making that, again, as enjoyable an experience as possible.