I have a lot of customer service experience, over 20 years. I've worked a lot of retail, so you've had to listen to a lot of people and deal with a lot of their issues and complaints. I also feel that it's very satisfying to be helpful to people and to be able to help them find what they want and help them achieve the goals they're looking for in the products that they want. When purchasing a new car, there's several things that people look for. You want to make sure that they are happy with what they are getting, and if not, help them find what they want. Just to find something to be able to help people and make them happy and enjoy what I do.