So, the biggest problem at my last job, or challenge, I was a trainer, so I trained anybody that came in, new hires, and then I would do, like, refreshers and update to policy and procedures with anybody on the floor, and the client made a bunch of different updates at the same time, so I had to create a PowerPoint so I could present it to everybody, that way they could better understand, so I had to bring them in, but the call queue was so high that I could only do, you know, a couple people at a time, so I ended up doing the same presentation probably over 50 times, staying enthusiastic and, you know, making sure I answered everybody's questions that they fully understood, and after I was done, actually during, in between, you know, the different presentations, I made some infographics and handouts for everybody and sent out, you know, an email for all the updates as well, so I just wanted to make sure that everybody got the info and really understood it, that way they could start putting that into effect immediately. In between new hire classes, I would go out and I would walk the floor, answer any questions, you know, people had, and just really wanted to make sure that they, you know, they got what they needed to do their job properly.