I remember when I was working at State Farm, a young lady wanted a refund for a premium, but she wanted it put back on her card, she didn't want a check mailed to her. I think the standard back then was to mail them a check, and so I called up and called the corporate to see if they could put it back on her card, at first they said no, and so I called the young lady and told her, sorry we can't do it, it's going to be a check, and she said, could you ask again? I thought that was a really funny request, because normally you ask and they give you the right answer the first time, and it doesn't change, but I told her sure I'd go ahead and ask again, I don't know why, I said yeah, but I'm glad I did because when I called back the second time and asked, they said yeah that they'd do it, and they put it on her card, and so she was able to get a refund a lot sooner, and I think it helped her out, and so I was glad and proud to have been able to help her out. For more information visit www.FEMA.gov