The biggest challenge I faced at my last job was going from a correctional officer to unit staff. I was used to interacting with the inmates in a certain way as an officer because I had to, and I had to kind of retrain myself to still think like an officer but not necessarily act like one. I had to carry myself a little differently. I was in plain clothes instead of uniform so it was kind of an entire 180 from what I was used to. Basically what I did is I just watched the other unit staff that had been there for a while and emulated kind of what they did and how they carried themselves and how they spoke to people and learn how to be direct without being rude, I guess, or coming across as rude.