I would say there's two things that drove Dustin crazy is that I'm very set and determined that if I start a project I like to finish it and complete it from A to Z. The second one is that I have a heart which isn't I wouldn't say complaining it's just I knew about all of our customers lives from how many kids they had, where they were going on vacation, what when their grandkids birthdays were. I had a very amazing customer service relationship with our customers to where I would stay on the phone them a little bit longer but that also got more business because they felt like they were taken care of and they were seen. We had a very fast-paced business but I think at the end of the day that makes the customer feel more comfortable and more apt to talking to you more and opening up and doing more business. But yeah I would say those two things.