So a typical workday for me begins by answering phone calls of clients who want to get their insurance package built and are looking for a policy. I then begin to greet them and thank them for taking the time out of their day to give me a call and then we proceed by asking questions. I begin to get an idea of what exactly they're looking for, if they're looking for a auto policy or a special lines policy and then we start by adding some probing questions just to get a better idea of what exactly their need is to tailor that insurance package for them and then after that we bind the sale and then it goes on from there. It's just a repetitive thing.