Yes, I have made mistakes in a previous role. In my current role with Liberty Mutual being a sales representative, I am not perfect. Everyone does make mistakes. I have made a mistake when it's come to classifying a policy incorrectly and thus having to rewrite it. What I had to do was the customer was upset. I did have to just talk him through everything, give him a call, and let him know, explain everything. I increased premium. They were not happy about it, but ultimately they did keep the policy and were okay with it. What I have learned from that experience is to just basically take my time, not go too fast. I am good at what I do. I do have a lot of knowledge and retain a lot of knowledge, but sometimes I can let my knowledge and my experience get ahead of myself with a change that I might have missed. I just have learned to double check everything and make sure everything is correct before proceeding on binding a policy or just helping the customer.