Well, my goal in this position is to help out the sales representative as much as possible. You know, take those incoming calls from those clients calling in and help them with any type of issues that they may have. You know, listening skills are extremely important to take care of clients' needs. You have to listen to see, you know, identify what the problem is so then you can tailor a dialogue to solve, you know, that issue that that client may have. I think, you know, my goals are to help as much as possible, go through the training and learn as much as possible so I can help out that sales rep in any issue that he may have so he can make more sales for the company.