As I spoke about before, I've worked two sales jobs at Bed, Bath & Beyond, and it was our goal to not let a customer leave the store empty-handed. So if we saw a customer that was leaving and they hadn't purchased anything, we would stop and help them and ask what they were looking for, and a lot of times we would have them purchase something online and we could deliver it to their house because the inventory on the internet was a lot wider than what we could carry in the store. We were very competitive in a fun way, but we all wanted to have the most beyond orders. That's what they were called, beyond orders. At the Methic store I worked at, I actually worked several different positions there. My number one job was in the office. I worked with customers face-to-face and on the phone. I would take customer payments, process contracts, answer customers' questions about their accounts, whatever they had questions about. If I didn't know the answer, I would give them to someone else, someone else who specialized in that, and they were able to help them out. I worked in sales there. I would sell them anything from an instrument accessory like a reed or guitar strap, all the way up to an accordion. I sold a few accordions while I was over there, and I really enjoyed that. I got to know the customers a little better in that role because there were contracts involved, and I needed to know what school they went to, who their band director was, what accessories they needed. We had a list of all of that at the store, so we were able to help them with that. We would explain a contract to them and write out the contracts for the instruments because we would do rent-only or they could purchase it. There was a lot of face-to-face in that role.