My current job right now I'm doing is I'm handling calls from agents that need assistance with their insurance like questions that they have so I'm really versed in the insurance knowledge in the state of Michigan as well as 11 other states on top of Michigan so for me it's every day answering calls coaching them saying hey this is what we need to do this is what documents you need to bring this is the policy and procedures so very detailed oriented and I do that every day at work