So, the goals that was given to us at my last position, I used to work for internet support. So, we did a lot of troubleshooting. We had to, you know, exhaust all troubleshooting such as helping with the State Farm mobile app, the Drive Safe and Save app. You know, if all troubleshooting exhaust with those, then we would try going to the website, do a lot of troubleshooting there. If all troubleshooting did exhaust, we had to create tickets. So, that way, it went to our second and third level team, and that way, they can dig deeper for, you know, dig deeper into the technical issue if we could not. I did meet those goals a lot. I did have very good metrics. I made sure that the customers were happy. I also received a lot of good feedback from customers because I'm very patient, you know, problem solver, and just making sure that the customer needs are met at the end of each call.