How do I handle difficult customer interactions? Well, I've had quite a few of these, and I'm getting really good at it. What I do is I completely listen to what the customer has to say, let them finish talking as much as they need to, let them know that I empathize, I reiterate what they say to make sure that they know I heard them, and then I will let them know for sure that I'm going to do what I can, even if that means going to other people and getting some more information or even somebody who is more experienced who could show me what exactly it is that we need to do for that person, but I'll do whatever I can to help a customer. Yes, and I actually once had a customer who thought that I was a little rude, which I had no idea that I was doing that, so I talked to her about it, but then again, I also stepped back and I saw her perspective of where she was and how she needed help because it was going on with her situation.