I think that the best strategy to building relationships with potential customers or with anybody in general is being personable. It makes them feel more comfortable with you and just you showing interest in them definitely goes a lot further than you just trying to push a hard sale on somebody. So I definitely like to just take mental notes of all the things that they talk about, ask them questions about themselves just so that in future conversations it can be brought up and so that I just leave a good taste in their mouth essentially. And that whenever they do decide that it's time to buy a car or it's time to buy anything like I have to buy with her because she just knows me so well and she goes out of her way and I think that's the best way to build relationships with potential customers.