I apologize for the lapse in the first question. I didn't realize it was only one attempt. So circling back, biggest reason why I'm looking for a new job is because it's commission-based. I'm the sole proprietor, single mom in my family and it became too stressful and hard to manage that role. So that's why I'm seeking a new role. Question two, I've been dealing with tough customers or patients my entire life. So this is something that I'm extremely comfortable with. One case would be one that's extremely difficult, always complaining. What I do is just beat them with kindness. The more kindness you show, the more willing they let their guard down and make it an easier transition. A lot of them will be like, you know what? I'm so sorry. Like, you are so good. They compliment you back. Just having that personality that jives to make them feel better and know that you're making them feel better.