Many of the problems I come across at my job are simple billing issues, or rate increases, or clients unhappy about the rate increases that are going on, which is a very large trend right now for most carriers. So my problem solving with that is just always to let the client know why there are billing issues, digging into it, looking for the policy changes if there were any, if there were any accidents, why they're getting a bill if there is, or explaining it to them why there's a bill. If I don't have the answer right away, I always let the clients know that and let them know that hey, I'm going to get a correct answer for you. It just may take me a few. And another big thing is the policy rate increases going around. It's a big issue for most people because I know a lot of them can't afford it, so always looking for the best rate for clients is a big priority and keeping them happy. And if we can't find them a better rate, explain to them what's happening, or going through their current policy coverages and seeing which ones we can change to lower their current price. And it's just mainly keeping the customer happy. Other problems that may arise I usually try to take and work through them as best as possible. If it's something I can't solve, then I typically try to get help from somebody that can help or at least try and help. Problem solving at my job is mainly just a lot of investigation work.