I feel like I learned a lot from my mistakes, and I feel that those mistakes helped me become a better agent, helped me become a better individual. I listen better now. I pay attention to more detail. I'm more familiar with certain scenarios and situations because I've spoken to a lot of people in different situations. And just from certain mistakes, I learned to follow up more, create callbacks if somebody does have an objection that I'm not able to overcome at the moment, then definitely being able to set them up with callbacks, making sure that they have my contact information, whether it's my phone number or my email. And I would definitely set up a date and time to give them a call back. So that's one thing that I definitely learned from my mistakes is my follow-ups. And once again, any mistake that I've actually been through, I learned from them, and it helped me become a better agent, which has me in a position now, like I mentioned before, I pretty much hit goal and exceed my goals every month with the exception of the first three months when I was in training and pretty much learning how everything goes. Being more familiar with the chats and speaking to different colleagues, team members, supervisors, or any type of managers, team leads that's available, they definitely assist with any type of questions that I have. So based on my past experiences and the questions, and even from other agents that would put their questions in the chats, I would learn from that as well. So it is very beneficial to learn from my mistakes. So I definitely try to limit my mistakes, but I embrace them because it's an opportunity for me to learn how to do them better.