How do I handle customer interaction, difficult customer interaction? Well, I've always thought that if a customer is not pleased with whatever service we provided for them, I could always try to find other options that they can choose, and we try to work and fulfill those options for them. Like, for example, let's say in my old job at Custom Blueprint, if a customer is not happy with the way we made the prints or copies of their, what you call their engineering drawings, because it's not detailed enough or it's because it's not detailed enough because it's in black and white, and there's not enough grayscale, so if they're not happy with the grayscale printout, I can suggest doing it in color, which is probably going to cost more, but colors tend to have more details as opposed to black and white. So that's one thing I can do when I'm dealing with a difficult customer and interaction is provide them choices. And whatever choice they pick out, we can try to put that choice into effect for them, and hopefully the end result will be a happy one for both us and for them.