 Yes, challenging customer that had to deal with worked in insurance for almost 20 years. So I was working in professional liability for a Martian McLintin in West Des Moines, where I was in professional liability at that time and we had 26,000 policy backlog. And so customers were waiting for hours on the phone and typically they would come on and you know they would be yelling, hollering, screaming, and I'm very good that I received this "Dinbush's Service Awards" for my method of handling these things. And I typically would just sit there and listen and get to work on the computer and listen to what she would do. Well, this person was a lady and what she was saying. And I just kept working, working, working, and then I just needed a couple questions. And then I got done what she needed to do. And I said, "Okay, I've got done, "what you've asked, and giving your facts number, "and I'm gonna fax this information right over to you. And I'm going to complete your application. And now it's going to be done. And you'll have it in within a few seconds. That's how I handle it. I have several hundreds of those situations. So yeah, that's how I handle it.