So, I would say some of the tough problems I've had to deal with is, you know, talking with beneficiaries and hearing, you know, what they need done and, you know, for what whatever may reason it may be, as far as, let's just say, for example, they need this plan and such and such based off the benefits and the costs, you know, just to give an example saying it's much lower. For that, for me, when hearing someone, you know, discuss what they need and I feel as if I can't address it or nothing can be done at the time, that saddens me. In that case, you know, we try to work around, you know, set pipelines to follow back up with the beneficiary, you know, to see is there anything else we could do. For me, I always try to look at different ways, you know, different avenues, as far as even if it's not within my job scope, to see what I can't do for that person. I don't like, you know, not being able to assist when I know if it's something, you know, in my line of work that I can.