I would say I prioritize tasks as best as possible, so if I do have a phone call, obviously the phone call does take precedence because I do have a customer on my back line, but if there's an activity that I'm working in the background, such as maybe a letter of representation, obviously I may go into something called file handling, so that way I could best take care of that activity with no mess-ups or any issues whatsoever. With that being said, if I do receive a call while I am working on something such as a letter of representation, obviously I do provide the best and utmost customer service possible to go ahead and get that call ended to get back to the activity.