Okay, so in a previous role, I had the opportunity to work with a client who was initially hesitant about purchasing insurance coverage for their business. They had concerns about the cost, understanding the policy details, and whether the coverage would truly meet their specific needs. To address these concerns, I took a conservative approach. I began by thoroughly understanding their business operations risks and long-term goals. Through active listening, I identified key pain points and tailored my presentation to address each concern individually. So basically, I tried to break down their concerns, and I gave the resolution step-by-step. But the most important thing through everything was I tried to show empathy in trying to solve this issue for the client. So basically, that is one important experience I had in sales representative issue. Thank you.