 I had a customer that called in and said that he's going to go to the news. And I said, "Well, that's your personal opinion." And I proceeded to ask him, "Well, what is it that you needing?" And he said, "Well, your company has denied me for this referral by several times." So I started to gather some information from him and then I called the company with him on the phone and I settled the difference with them. I was able to get him in to get different orthotics and he ended up being happy and inviting me to coffee, even though he was in Miami.