With the question of experiencing a problem with a team member and how the situation was resolved, I think in my career I've had many opportunities to work with team members, some very, very positive and the job was to promote and encourage them, some in a very negative situation, which would be the problem with a team member. I think I have tried to use four thoughts as I work with a team member to connect with that person individually, to be clear in my expectations and my perspective, to commit to share my perspective and to help them understand where I'm coming from, but also to commit to working through the issue to resolve it as best as we can. Probably the best example that I could give would be as an educational leader working with another team member that was performing at a level less than desired. And so part of my job was to talk to that team member to try and bring them to a higher level of performance. And so rather than humiliate the person and talk with them in front of others or with others in their presence, my goal was always to talk to them individually and if I could on their own grounds, so in their own area, so that there was a better level of comfort. To be very clear in terms of what things were not being done and what the particular issues were that needed to be addressed. So be straightforward, but be very clear with those. To share my perspective and viewpoint on those issues. This is why I feel that they are important issues and this is why I believe that they need to be addressed. And then finally, as we walk through the issues and connect on them, to be able to commit to working together to address the issues, to resolve them and to bring them forward. And I think whether it's a personal issue or connecting with somebody, I think working with somebody that's experienced a problem, those are the ways to guide that and direct those conversations.