Yeah, very recently, probably about a little over a week ago, I dealt with a client who there were specific notes in his profile saying he was a very aggressive customer. I guess everybody in the agency had had conversations with him prior. And so I was prepared, you know, and when I spoke to him, he was upset that he had gotten a letter in the mail saying that he was ineligible to receive insurance. Now he had already been a client of that agency for quite a while, so he was very upset why he would be turned down. So after talking to him for a while, and I kind of noticed that he wasn't upset, he wasn't an aggressive customer, that was more his sense of humor. So after, you know, explaining to him that that got sent out in error, and, you know, just talking to him and listening to him, that was his biggest complaint is that nobody ever answered his phone calls, nobody ever returned his calls, and nobody would listen. So just by me being there and listening, he had calmed down by the end of the conversation and was much happier and appreciated my response.