Basically, the strategies to use in building a relationship with a customer is basically hear them out, listen to them, see what they need, see what kind of insurance, what type of insurance they need, you know, be a good listener and then offer them a good resolution or solution to their problem or insurances that they need and that's a good way to build a customer rapport by listening to what the customer has to say and what kind of insurances they're looking for and what they need and what kind of savings they're looking for and that's the best way to build a good relationship with the customer.