What have I done to improve my verbal communication skills and what have I done to improve my listening skills? I would say for both of those I have took courses on communication skills and learning how to listen and when you're talking to someone to repeat back those things that they're telling you the way they know that you're actually listening to them and comprehend what they're telling you and just also just being a listening ear and providing feedback and those types of things and I took some courses on those and pretty good courses that I took and was fairly easy, very understandable material and it helps you in your career and if you're like trying to send out emails or talk to a big group of people, those types of things.