The biggest challenge I faced at my last job with me being a Senior Claims Manager was basically with the adjusters that I was over, I would ask them to reach out to their clients and they would tell me that they did. However, when I was following up with the clients myself, they would say that they haven't spoken to anyone and they were still trying to figure out what's going on. So how I resolved the problem, I went ahead and reached out to the adjuster again myself and just requested that they update the notes with any verbatim or whatever the conversation was with the client so that I can touch base with the client and go from there.