One of the best managers I ever had, his name was John, and this was back when I worked at Lowe's. This was like the beginning of my working experience. He always told me, and it matched what my dad always told me growing up, was the only easy day was yesterday, so you might as well make the most of today. And he was always there for me, especially when we had really crappy customers come in. He would always de-escalate the situation or just make it a better working environment. So I look at him and I always try to bring that to any working conditions I go into. All it takes is one negative person to make a room full of happy people mad. So I don't want to be that negative person, ever.