Yeah, so in my current job as a claim adjuster with GEICO, I would say the biggest challenge is learning how to cope with and manage customers that are really dissatisfied or customers that come in hot, you know, and especially if there's not a lot you can do on their file. I really struggled when I first started with handling that kind of customer and increasing their satisfaction level, at the very least. And for that kind of thing, I actually, I really had to practice, but I went through a lot of coaching with my boss about how not to take it personally. You know, like those people have never met me, but they're upset with GEICO as a whole, you know, for one thing or another, or maybe things didn't move as smoothly as they would have liked, which is understandable. It's easy to be frustrated about those things. And I was able to, to learn over, over a year and a half of taking calls that are occasionally really coming in hot. It's nice to just listen, you know, listen to their concerns, listen to everything that's happened until they kind of run out of steam and then empathize, you know, say, I'm so sorry that happened. A sincere apology and recognizing that if you were in that position, you would really not be happy with those things. And then doing everything you can to actually move things forward, whether that's contacting someone that's higher up, telling them what next steps are to contact the other company or anything else that might help them with their overall experience. I found that that is very effective at deescalating those calls, or at least bringing them to a place where there's some sort of resolution. Even if I wasn't able to actually do much, they feel more resolved about it. They're less likely to call back and they're more likely to understand what's going on and why. So at least you can be there for them, even if what you can actually do is limited. I'd say that's the biggest challenge that I've faced in this job.