I think one thing that separates me from other candidates is the empathy that I bring into any kind of customer service role that I take. I know that in my current job, there's a lot of people that have to deal with many different types of individuals who come from many different situations. Some people are very wealthy, some people are very destitute, they're not all very well off. Other people have very different attitudes, some people are very professional on the phone, some people are very, very unprofessional on the phone whenever you're dealing with their insurance claims. But for me, I always just try to imagine this person as being in need and expressing that in a different way. Every person I talk to is in need of my assistance, but how they're expressing that need is very different. And some people will express that the way that certain clients have interacted with me or the amount that they ramble about topics that seem not significant to the purpose of our conversation. They say, oh, I would hang up, I would put them on hold, I would disconnect the call, etc. But for me, I feel like it's important to listen to what these people have to say, because most of what they need is just to feel like somebody is listening to what they have to say. So whether or not what they're talking about seems relevant at the time, I always approach my customer service with empathy, try to imagine where this person is coming from, why they are saying the things they're saying, why they're behaving the way they're behaving, before I try to treat them any differently based on the way they're acting. Thank you. 