At my last job, our policy was, you were supposed to try the product before leaving the store. And if it didn't work once you left the store, that was final sale. But I did have a customer who bought it, walked out, didn't even make it to their car yet, and it wasn't working and they came back in. So I did feel like giving them a refund was the best thing to do, because you want to keep your customers happy. It's not like they had a chance to switch it or give an old product or anything like that. I could see them, even though it was a little bit bending the rules, it was still just doing what's best for the company.