At Detlof Insurance, I normally went out to do house inspections and take all the pictures to be sent into our underwriters. At AAA, one of my best feats of going above and beyond was we were using a third-party group to do all the checking of the paperwork for changing what your PIP was. And there was a lot of problem with being able to get through to anybody to the point where no phone numbers were given to their underwriters. And I managed to weasel my way in so I was the only person in our district who could get direct hold of the people who were looking over the paperwork for the PIP changes.