So in my previous work in the insurance industry, I have witnessed the importance of building and maintaining strong relationships with my client to ensure satisfaction and foster loyalty. One particular example that comes to my mind is when I had a long-standing client who initially approached me for out-of-insurance coverage. So over the years, I made it a point to stay in regular contact with this client, not only to review their policy, but also to check in on any changes in their life circumstances or insurance needs. I took the time to understand their evolving priorities and concerns, whether it was purchasing a new home, starting a family, or expanding their businesses. So by properly investigating their needs and providing personalized recommendations, I was able to offer additional insurance products and services that aligned with their changing circumstances. So for instance, when they purchase a new home, I help them secure a comprehensive home owner's insurance policy tailored to their property and possessions. Furthermore, I made myself readily available to address any questions or concerns they had.