I believe that the most important qualities of a sales representative is great communication and problem-solving skills. At my previous position, I was working as a customer service representative for marketplace insurance. I often had customers that had issues either with their insurance or they just needed insurance. So what I did was if they weren't able to be insured through the marketplace, I found other avenues and I made sure they were connected to those resources. I also made sure that whatever issue that they had, it was resolved before the end of the call. And I always did my best to make sure that everybody felt heard and they were taken care of because I feel like you have to listen and communicate well with others to make sure that you do a great job and that you are doing what you need to be.