Hello, when faced with a complicated issue or a disgruntled customer, how do you go about defusing the call and handling the customer's needs? I try to put myself in the place of the customer. I think to myself, what would make me happy in this situation? And then I would try and offer that customer something a little extra to make them remember the great time that they had with myself. I am a customer service person and I enjoy helping people and so, like I said, I would want my time with that person to be as great as I can possibly have it be. Thank you.