Past experience, again, coming from the State Farm agencies, I did service all day. At one point I was doing service for three offices, so I know how to work the service. I have a routine down. I start from top to bottom. I don't know how all state works, but at State Farm you had generated tasks that had to be completed, and I almost always completed my tasks that were able to be completed for the day, and I also was an office manager, so I did a lot of the behind-the-scenes things and inventory, coaching sessions, things like that. 