So, our goals at Blue Cross were to make sure that we maintain a 100% accuracy level for each call, and it was how often it was monthly. So, for the whole month, whether it was the 28 days in February, 31 days January, December, or 30 days, you know, the month, we still had to maintain 100% for each call we got, which we would have a high call volume, so each call, we had to maintain that 100% accuracy, and then at the end of the month, we would receive a bonus if we maintained 100% for each call. And how often I would exceed and maintain my goals, of course, in the beginning, there were some bumps in the road and still learning the process, but after, I received my bonuses monthly after that. So each month, I always maintained that additional bonus on each paycheck from my 100% accuracy by using the script that we were given in order to go over each call. We had to read a script verbatim and then make sure that we're meeting the expectations of the company and making sure that we are also serving our member the correct information as well.