Hello, the strategies that I build relationships with customers is just by listening, making sure that, you know, they are, you know, making sure that I'm listening to them, trying to build a rapport, find out what it is exactly that they're trying to accomplish, and try my best to meet those needs for them. So my basic strategy is just listening, really listen, so that way I can kind of, you know, I can just go based off of what they tell me and I'll have a clear understanding to be able to introduce things, products or, you know, in the insurance field or any field, you know, just to try to build that rapport so that they are comfortable with speaking to me and just have a pleasant, open-minded attitude and be very polite. That's my way of building rapport and build business and generate business. I think it's very important to listen, you know, ask questions and just try to get a feel of what they're looking for and why. And that's the way I build rapport and just to, you know, reiterate what they told me to make sure I understood what they were looking for and then try to tailor what it is that they're looking for with the business structure or whatever, you know, the company has to offer that would really matter.