I have over 10 years experience with sales, and the most important part I would say is I have over 15 years experience of just sales, telesales over the phone. So I was a recruiter when I lived in New York for many years, and I placed people in positions across the United States, and now the past four years I've been selling life policies across the United States. So I haven't met anyone in person for the insurance part, and I'm able to build rapport with my customers over the phone. The majority of my calls are one call closes, and I always ask for referrals. So that's where I get a lot of my business. Even if I don't have the opportunity to sell the policy for whatever reason, I still ask for a referral because I've built that rapport and relationship, and I think that is just so important nowadays. You want to have that trust over the phone and provide that customer service. And that's what I look for, too, when I speak to people.