So an example of a time when I've dealt with an upset customer. There was a situation where someone came in, they had come from a different location of the chain of vision branches that I work for, and they just came in belligerent. They were just upset. They wanted a full refund and they weren't happy and so you know instead of reacting and okay okay you know like let me you know give you this and that and not solving their issue. I took the patient, I sat them down, and I was like tell me what's going on. Tell me everything. So they ended up describing the issue, what was causing them distress. Come to find out it wasn't actually all you know what they were trying to refund. There was other stuff going on. I took the time to ask open interventions, an empathetic listener, and to really get to the root of the issue. Then I was able to solve that issue, and the patient ended up, we fixed the issue that they were having, ended up getting a settlement that would not be a refund, the patient was happy, and the patient actually ended up coming back to us for all of their future stress needs. Because we took the time to ask open interventions, we were empathetic listeners, to solve their issues. So it ended up being a very, very happy ending.