Sorry, I couldn't see if it was recorded or not. Good afternoon. Hi. So, I believe the keystone to building relationships with customers is to actually care about them in their lives and to listen to them. You know, everyone has their own story about why they feel a certain way about insurance or if they've had a loss, and it's very important to let the customer be able to get it all out and listen to them actively and be supportive. Caring about people is just something that I naturally do, so I have interest in people and them doing well. I also believe that, you know, knowing about their lives and what their kids' names are, little details of their lives is something that's very important to help them feel like they are, you know, valued as a customer and have an excellent memory for such details. Caring, I would say caring is the most valuable key to building relationships with your customers. Thank you.