I've had plenty of situations like this when I was selling over the phone. One particular phone call, there was a gentleman, he was an elderly person, out the gate. He was just very, very rude, used some vulgar language towards me, and I was just trying to sell him a final expense product. So in a situation like that where, say, our personalities clashed, the best thing I could do or anyone else can do in that situation is, I mean, no matter what, treat the person with respect, treat them like they're a human being. In the end, once the conversation was about to reach a boiling point, he was about to get off the phone, I just threw it out there. You're doing this for your family, are you not? And then after that, the phone call was fine, I got all the information I needed to submit that application. I think treating people with dignity no matter what is probably the way to go in a situation where you're at odds, you butt heads with people. They're people too, and it's okay. That's pretty much all I have to say about that.