How do you respond when you don't know the answer to a question? First I try to do my research and try to figure out the problem myself, or the question myself. And once I can't figure out the question, after I look for all my resources and try to help myself first, then I go to someone above me who knows the policy and procedure or who knows the answer to my question. So I can just not be left without an answer. So you always go find your research first and then you go to find help. If you can't find that question.