A situation in which I felt it was justifiable to alter a standard procedure was in a situation where a customer had requested an SR-22 and the standard process was it does take three business days for this to be processed and filed with the state. In this situation, it had been more than three days and the customer was actually at the DMV. Instead of resending that information back over to our re-underwriting department to process his SR-22 within 24 hours, I got an exception from my higher up to go ahead and contact the underwriting department directly and have them go ahead and process his SR-22 at that time so that he could go ahead and complete the situation that he needed to at the DMV.