So my goals, my last position was, you know, to make documents end-user friendly to where a lot of people aren't really tech-savvy, but I had to go step-by-step to make it, you know, end-user friendly that wasn't so technical to where people can understand drawing graphs, making sure that everything was in tact and ordered in detail for very not tech-savvy customers, I could say. And what I would do, I would document everything step-by-step, you know, even if they called in, chat, email, you know, I would send them a copy of that so that way I can follow step-by-step to see exactly, you know, what I'm talking about when troubleshooting or checking any hardware or software, anything like that. Or if they just had a quick question about their account for us billing or, you know, trying to make a payment online or they forget their username or password, you know, I would go in step-by-step how to go reset it and then also make sure that they understand, you know, step-by-step, you know, with straight guidelines.