Well, for instance, like in a scenario where we have to face an angry client, I will usually first listen to what the client has to say before responding back to them very calmly as possible. Because usually when you respond to an angry client, sometimes, because we're human, we both can get emotional, but I try to keep that intact and calmly respond back to the client as much as possible, as I believe that responding to an angry client calmly actually calms the client down much more than an angry response from my previous experiences in the past. I have found that responding to angry clients calmly is more effective to solving the issue at hand. I guess there are other types of scenarios, but I think that might be one of the biggest or the largest amount of scenarios that we might be facing at work, so I have mentioned that.