All right, so strategies that I've used to build relationships would be one, exceptional customer service. So any questions, any concerns, offer them prompt answers, and also just show some understanding and caring if they're going through certain situations and they just need quotes regarding let's say a property, you know, even if they won't purchase the policy right away, providing them with the answers. Another one would be having a follow-up type system and just making sure everything is good, nurturing their relationship that way over time, let's say I don't win them right away, just kind of following up with them, potentially helping my case and able to get them on board, which would be another strategy. Also in the past, I've done a lot of like referral-based, especially with the Hispanic community, word by mouth, so yes.