I believe the biggest challenge I've had in this position that I'm currently in and my current employer is more so the patient's attitudes. I talk to patients all day, doctors, offices, insurance companies, and the patients can be very rude. They can be very rude, very judgmental. I have patients with a lot of attitudes, which is understandable because they're frustrated because of the situation at hand, let's just say that, but I found it easier to sympathize with them, let them know that I understand why they're frustrated, and do everything I can to resolve the situation. Anything out of my control, I normally just reach out to my head lead or my supervisor if they can't get it under control, but yeah, I believe that has to be the biggest challenge thus far is the attitudes of the patients.