I believe, um, well I handle difficult clients with a smile. I kill them with kindness. I believe that it's better to trap flies with honey than it is to, um, that's a, um, so I definitely kill them with kindness. I let them know that I do understand completely, honestly, truly where they're coming from. I get on their level. I, um, try to definitely put myself in their shoes, so I definitely try to relate and maybe crack a joke here and there if I can fit it in somewhere.