so it's definitely challenging clients dealing in the insurance world but here recently working in Medicare it has been you know working with 65 and older it's a bit harder but you do have to I've had clients you know that were really tough didn't wanna you know I don't want to mess with anything I want this but I don't want I don't want to change anything and you know you just have to understand and like once you find that need help them understand how you can help them get that need and so just using the STAR method basically and just taking my time with them empathizing and we eventually found all the benefits that they were able to get and then some so they definitely ended up happy