Difficult customer interactions. I have obviously had many of those over the years, and when I worked with Safeco, we were actually trained in that, being the first line of contact for claims, and then also being the fielding person for agents, not agents, but for the adjusters, you know, them wanting callbacks and not getting the answers that they needed and stuff like that. Anyway, just finding common ground and empathizing with them generally calms them down, lets them know that they're being heard and that whatever is happening with them is being worked on and that they have somebody in their corner, exactly the way I would want to be handled if I was, you know, having a difficult time or, you know, had questions, so.