Okay, so how do I handle difficult clients? I approach everything with a calm demeanor. I try to get to the root of the problem and see what I can do as far as helping clients, customers. I do my best to be able to follow through with the issue. And if on my level, I'm not able to solve their problem, I will refer them or the problem to a higher up. And again, I will follow up on the situation, make sure that it was handled and that the client is happy.