So, a typical day at my current job is I work to answer the phones. I am first in line, so when someone calls, I am the first person that they'll speak to, and then I will get them connected to where they're looking to get connected to. But other than that, we do assist with billing, making payments, processing any types of changes, providing evidence of insurance to customers, mortgages, lien holders. We also reply to emails and faxes and voicemails, and we use a system where we can note everything for the customer. So, on top of all those things, we note every little detail of what was done with the customer, whether it was an update, whether they just called to make a payment. We always know everything to make sure that we're keeping track of what actually happened. So, my average day is basically doing that every day, and I do anything from quoting to following up with quotes and changes and requests, and a lot of following up and just making sure customers are where they need to be.