 I would say this was again a stay farm. I had a specific client that only wanted to work with the agent because the agent I guess handled his policies a certain way. He called us one day and he wasn't in the office so I was the only one there. He needed to get some of these done for that day. Like it had to be that day. So I told him, you know, I was going to do my best to get it done. Make sure that he got what he needed He did go out and just out of his way and just started You know telling me I didn't know what I was doing I didn't know how to take care of anything because he was frustrated So the best thing that I did at that point was that I just relaxed I left him say what he had to say because obviously he was in a crunch of time as well at the dealer where he was. So I just took my time, I was patient, I made sure in assured him that I understood what his needs were and that I was gonna do my best and I could and even though that the agent was in the office, I was gonna have him on the phone with me so that he can walk me through and get it done. So that he, I guess, kind of feel more confident that, you know, his knee was taking care of. I learned that no matter what anybody says, everybody's going to have a, you know, they're probably going through something bad or being rushed, whatever it is, don't take nothing personal. Don't take it personal and always relax because if they sense that, you know, they get to you, then they're going to feel like for sure, you don't know what you and always relax because of the sense that they get to you, then they're going to feel like for sure you don't know what you're doing. So always just become answer the questions, assure them that you listen to what they're needing and then do your best to take care of it.