When it comes to difficult customer interactions, doing the job that I do now, I actually deal with this more often than most would think. It's not just about shopping and delivering to people. I do actually have to talk to people, whether it be on the phone or in person or via text. Usually when I run into a problem, I try to figure out what the problem is, if it's not obvious, and I go above and beyond to figure out the best way to handle it. Just yesterday, actually, I had accidentally delivered to my customer's neighbor's house. They both had a sign for a sleeping baby on the door, and that was in her notes that, you know, not to knock on the door, we have a sleeping baby. So it didn't click to me that it was actually next door. I offered to come back, gather the items, and bring them to her house, but since it was her next door neighbor, she ended up saying that her neighbor was bringing them over, but I was more than willing to go back and resolve the situation.