So this is a two-part question. What have I done to improve my verbal communication skills and what have I done to improve my listening skills? I kind of feel they go hand in hand. Verbal communication starts with listening, in my opinion, just being able to fully understand what is being communicated to me, correctly understanding it, taking notes and gathering any information that I need, being able to reiterate to them what their concern is or what the question might be so that everyone is on the same page. That definitely helps to improve verbal communication. Listening skills, definitely taking your time, being patient, letting the person speak what they need to say without interrupting and just letting them speak their piece, that way I can best understand what their concern or question is and then being able to best address it.