In my last role, I would say that one of the three were improving customer satisfaction. In a previous role, I helped streamline the customer support process, reducing response time by 20%. This led to higher customer satisfaction scores and a more efficient workflow for the team. I also was leading a successful project. I coordinated an office reorganization project that involved working across departments. The project was completed ahead of schedule and under budget, improving workspace utilization and team collaboration. I also did building a customer service training program as well. I developed a training program for new hires in customer service, which reduced onboarding time by 30% and improved the overall consistency of service quality assets to the team.