I apologize on the last recording my phone gave out there. One that stands out in my mind is when I was working retail, I had a gentleman who evidently I guess he didn't like to bathe very much. So I had to tactfully explain to him for the benefit of himself and also for all the other customers and employees there too that he needed to use soap and to bathe occasionally. I mean, we had a lot of different situations. Even worse than that, but that's always been one that really standed out in my mind, but basically just to be courteous enough and to communicate that to them without not only offending them, but also to maintain a relationship with the clients and the customers and the employee too.