In my previous role at the hospital, I encountered a challenging situation with a patient who was frustrated due to a misunderstanding with their diet. I approached the situation by first acknowledging the patient's feelings and empathizing with their frustration. I maintained a calm and composed demeanor, ensuring that I didn't take their emotions personally. It was crucial to convey that I was there to help and resolve the issue. To address the problem swiftly, I actively listened to the patient's concern, asking clarifying questions to understand the root cause of the understanding. Then I took the initiative to submit a rushed diet request change to their dietician. Once I'm with the necessary details, I communicated the findings to the patient in their clear and in a clear and transparent manner. In the end, the patient appreciated the transparent and proactive approach, and we were able to resolve the issue to their satisfaction.