I believe I answered this question in my last clip but to go into more detail with it I had this one patient she was very much rude and she was upset because we was processing this order and she believed that the order was supposed to be there was supposed to be filled within a couple of days of receiving it which is not the case we tell everyone that once we get the orders give us at least six weeks to process and everything because we have to verify insurance call the doctor's office and a whole lot goes into what I do but she was upset that she didn't get her order when someone told her it was going to be there and so I had to de-escalate the situation and inform her like we go off of a spreadsheet we have to go in order is when we receive the orders and so there was a few a lot of people in front of her to receive their orders but to de-escalate the situation I assured her that I was gonna get on her order which I did I started working on her order while she was on the phone just so I wouldn't have to go to my boss or anything because they was gonna do the same thing they says if we have those kind of problems just go ahead and work on it so that we can get it out the way so that's what I did I sure heard I was working on her order right then and to give it at least five to seven business days for it to get there she thanked me and first she said she wasn't gonna get anything else from the company but after I spoke with her and let her know the situation and how everything is supposed to be processed she understood and she was okay after that