For this question, I'm going to relate to my previous position as an overnight supervisor. Dealing with customers overnight can sometimes be challenging enough. However, when your crew workers and your customers don't get along, it becomes even more complicated. I had a situation where a couple came in and were just having a simple conversation. However, my worker in the kitchen was very offended by their conversation. I didn't want to approach them and make them feel as if they did something wrong and offend either party. Instead of me approaching the couple to ask them to change their conversation, I was able to redirect my crew worker, have her go to the front counter, and I just took over in the kitchen. After everything was done and the order was complete, I went up to the front and checked them out, and I let them know that their conversation could have been a little bit inappropriate, but I ordered in the best way possible. I let them know in the future that because we are a family-oriented type of business, so please try to refrain from speaking in certain ways when children are present. That way, I was able to make them knowledgeable of the conversation being inappropriate for my crew worker, but I didn't have to worry about offending either problem. I also comped some of their meal as well, just in case, just as another, you know, customer service perk. And then I spoke to my crew member, and I asked her if I did everything correctly, and if there was anything I could have done better in the future. This way, we were able to handle situations like this better without anyone being offended or anyone being uncomfortable.