I was previously employed as a CSR at a business insurance agency and at the time I was hired I was given six months to get my license to be a sales agent and when I was hired I was basically thrown in the deep end. I was entry level with a crash course in phone etiquette, a list of programs I needed to master and companies I needed to familiarize myself with. I began to multitask immediately so I could stop the front desk and add me in task from spiraling out of control. By the end of month four I was getting my agent license, obtaining, followed by quoting, preparing proposals and bringing in new business.