I'm excellent talking on the phone, I've been basically working on the phone every day talking to customers for 20 years. I'm good at diffusing hostile situations. I'm good at building rapport with customers. I've had conversations with customers that lasted 30 minutes just because we were talking about something completely not insurance related just because it seemed, I obviously enjoy talking to them, but it seemed like they enjoyed talking to me. And I've had that happen many, many times. So I would say that I'm very, very good on the phone and able to, what's the word I'm looking for, able to identify with the average person which is going to be our customer.