During my time as a community manager for my coworking job, I did experience a problem with a team member. They actually went into an argument with a client at the front desk while I was gone during lunch. When I returned back from lunch, the client decided to have a conversation with me about the situation. I told them I would talk to my direct associate and let them know that I would get back to them with any feedback I had and apologize for the issue that they experienced. From there, I pulled my associate to the side. We had a quick conversation. We discussed about the issue at hand, gave him some feedback on how to handle any further situations that might arise. From there, we both agreed that the best thing to do is just to continue having clients happy and to maintain our calm and our composure when we're discussing with clients, even if the conversations are going south. From there, we established a new way, a new protocol of handling situations at the front desk and if ever the issue arises again, to contact me so that I can handle it from that situation. From there, we've never had the issue ever again. My associates were happy and also my clients were happy after that point.