Um, when I worked at Apple, I had these two women that I was helping, and right from the beginning of the interaction, they already seemed upset and angry, and I couldn't really tell why until I started asking them what they were looking for, and they started telling me that they had made several trips to the store and just had really bad experiences with some of the other people that worked there. One of them, she did have a disability that she got after COVID, which was more neurological, so she just needed, she needed someone to speak to her really slow and repeat themselves multiple times, and once I knew what was going on, I did, you know, I spent about probably two hours with them, helping them go through some accessibility settings on their phone so that, you know, they could make their experience using the phone a little bit better with her issue, as well as recommending, like, other products that might be able to help her make her life easier as well. They had been trying to purchase a new phone, but didn't really know how to do everything themselves, so I stayed with them throughout the entire process, like I said, it took about two hours, and, you know, I got them, once we were done with everything, I asked if there was anything else that they could help with, and they just let me know that they were really grateful for just the acknowledgement and not being treated any different, and just the patience, and from personal experience, I know what it's like to go somewhere and get discriminated against, so I feel like that's why I took it upon myself to spend as much time as I needed with them, because I realize at times, it's not about, you know, how quick you can get through the transaction, it's about the experience that the customer is left with, and I'm glad that I was able to do that for them.