The biggest challenge with my last job was that we were slowing down with business and me having stuff to do during the day, so I would just pull up my premium sheet and go back through like a year or six months and look at reshops and see if there was something I could do to maybe get a client into a better policy, better rates. I'd look up other previous employees' work, their premium sheets to find customers that I could contact and make sure they're doing okay with their work so I could give myself some work to do. Just reaching out to other employees, see if there's something they needed help with, so my downtime wasn't as much as it could have been because I like to stay busy.