How do I respond when I don't know an answer to a question? Personally, I would just, if I was on the phone with a client, I would be like, you know, I truly don't really know too much about that, but why don't I get your contact information so I can speak with a team lead or a manager about this, just so I make sure that I give you the correct information. I mean, honestly, like when I told my agents when I managed at my last department, no question is ever stupid. I would rather you ask me questions than give a client a wrong answer.