Working in hospitality has its challenges, but definitely had times where I've had guests who were less than nice, definitely had times where I've needed to go above and beyond. So please guest, I had a guest one time saying he was from Cleveland and because I was from Cleveland he expressed interest in reading The Plain Dealer, so I stopped in the morning the two weeks he was staying with us and got a Plain Dealer because I knew where they sold one at. I've had instances where guests had group rates or things and were possibly going to go with other hotels and I've talked to sales manager or the general manager to see if we could get them a better rate so they could stay with us. Guests who are upset take things like that personal, so I'm always maintaining a level of professionalism when dealing with guests, clients, and I just treat people the way that I would want somebody to treat me or my mother, my grandmother, whoever the person is, just always.