The goals I was giving out my last position was kind of like meeting your metrics. It was a call center position even though I am a licensed agent for it. Our goal was to meet certain metrics, making sure our scripts were read properly, and making sure we were following the proper directions for signing customers up for new policies. And a way I had met those goals was I always kept my cheat sheet open on a separate screen or window. And if I felt uncomfortable or felt like I was missing something, I will always read that over as I was talking with the customer on hold for some reason. And just go over that every now and then between calls or before on lunch, things like that, just to give myself that comfort that I am doing it right. And I just want to, you know, always double-check my work, making sure that the steps I'm doing are steps that were given to me in training. Sometimes they're not in order, but as long as they're correct and I do get them from the customer all that right information, then I feel comfortable.