As a learning specialist at my previous position, I was in the banking department for USAA under the credit card umbrella. However, there were several employees that needed help that had to do with the banking and deposits department of the banking role. And I took it upon myself to go ahead and to research everything that I could about the banking and deposits department of the banking umbrella. And then as I learned everything that I could, I went ahead and I helped as many employees as I possibly could as they had questions about an account that they were working on with a client.