My strength would definitely be active listening. It's something that absolutely grinds my ears when I'm listening to other agents on a call. I should not be asking you questions that were answered in conversation ten minutes ago if I was actually listening to you and participating in that conversation. My weakness would probably be a lack of introspection at times or in the moment. That is to say I move a little fast sometimes without fully considering my options maybe. This has resulted in errors that I have to fix later or apologies that I have to make to clients. There has never been a massive issue I've caused or anything like that. Just minor mix-ups that I would have to communicate to my client that I was always able to solve. It's just the minor annoyance of having to go back to fix something that I really should not have messed up in the first place.