To go along with what I was saying from the last video, I try to understand what the problem is with the customer and apologize for any miscommunication, understand their needs and rectify the problem. And I had a really tough customer once that wasn't too satisfied with how we served her. And I ended up just attending to her needs constantly and sending her on her way and she was happy. And so was her husband at that time. They both were very angry at one point and I explained to them that everything would be all right.