Um, pretty much on your last question about, um, any rule for organizations, uh, on my last job, you, they had a couple of things to mostly be like, uh, memberships, um, you know, um, a lot of people didn't want to pay their memberships for keeping their policy of upcoming renewals or so. And, um, I would sometimes just go to the customer, I mean, to the agents, Hey, you know, um, is it some way that we can, um, please this customer, um, then paying their membership or, um, is there a way that we can maybe, um, because we used to have like, uh, a little store in the office who has peanuts and, you know, chocolate peanuts, whatever. And people love those. And sometimes if customer had a problem about the membership or so we say, Hey, why don't you come in the office? And if you like, I can say a bribe, not really a bribe, but, um, people can't, can't stop loving peanuts, even if it's chocolate peanuts, those are the best. So I would say, Hey, you know, um, we gave you some free peanuts, you know, on the house, you know what I mean? Your membership is only this price and this is what it covers around that. And then at the end, they paid the membership, they got their peanuts and, um, they were happy of the discounts that they were getting.