Like most employees, I think every once in a while you are going to run into a situation where you may have some friction with a coworker just in regards to, you know, how they might perceive the situation versus how you perceive it, you know, differences in opinion on how to resolve the situations. And in particular, I know I did have an issue, this was a while back, but I did have an issue with a field representative, just kind of having a difference of opinion on how to address a customer's concern. And you know, my nature is pretty laid back, I'm usually able to look at a situation from both ends, you know, kind of find that situation, that solution that might be best fit. And in this situation, I did see some of the viewpoints that the agent in the field had, and felt like there was a way that we could both work this out in a way that would really help the customer the best. And in the end, I think we both, you know, agreed that, you know, we both had good points, but there were some things that we needed to adjust with our thinking and just made for a better experience for the customer.