I would definitely say it's my ability to effectively communicate and build relationships with people. I'm a huge people person. I tend to come off as really charismatic and it's really easy once I get into a sales situation to not just, you know, sell a product but at the end of the day it's finding what the customer needs and being able to deliver that product in a timely manner, in a professional manner, where it doesn't feel like you're forcing a sale on them. It should always feel like a quid pro quo type relationship when you're in sales.