So, in my previous role, I worked remotely as a virtual receptionist for med spas across the country. I would say the biggest challenge I faced was keeping track of the unique systems, services, and pricing of each individual client. There was a high volume of calls, so it was critical that I quickly adapt to the nuances of each med spa's operations to provide accurate information and seamless support to their customers. To overcome this challenge, I took more of a methodical approach. I maintained detailed notes on key details for each med spa, constantly refreshed my knowledge and developed efficient workflows to access the right information quickly. I believe in staying calm under pressure, and by doing that and tackling the problem head-on, I was able to consistently deliver high-quality service, even in such a fast-paced environment. The outcome was positive. I received excellent feedback from both clients and customers for my ability to navigate the complexity with professionalism.