The way I respond to a question when I don't know the answer is first and foremost I'll take down their contact information and I'll get with my higher up whether it's my supervisor or my boss and try to figure out the answer otherwise I'll try and figure it out myself and which is the case most of the time I end up trying to figure it out myself whether it's looking it up or reaching out to a co-worker I'm never afraid to ask for help one thing I've learned from working so many years in hospitality is that you can't do everything yourself you got to rely on your co-workers that's what they're for we're all here to help each other at the end of the day so instead of leaning on my own understanding I have no problem saying hey could you help me out here um and then you know make a follow-up with the customer hey this is what's going on this is the answer I'm sorry it took so long to get back to you and most most of the time the customers are fairly understanding about it however like I mentioned earlier if they are in a rush then I'll make sure to contact the manager on their cell phone immediately and say hey I'm sorry for the call this is what's going on can you help me out customers in a rush