So, working at a senior living community for as long as I have, obviously not every resident is going to be happy and congenial. Sometimes you'll get someone who's feeling a little off that day, or they might not be able to communicate as well as some of the other residents, and they get very frustrated and it's very easy to get frustrated yourself. So I would get into the habit of taking some of those residents off to a quiet corner of the room, maybe a chair, we sit down together side by side, and I let them just say what they need to say in a quiet area away from prying ears. I find that just giving others a chance to get what they're feeling off their chest without fear of being talked down to, as if you're just someone there who's a friend, a friendly ear, just to listen to their problems, that allows them to open up and be more receptive to what you have to say, and that worked. I grew very close to most of the residents that I worked with, they would always be happy when I came by, and so I think just being there to listen to them and not talk down to others is worth a lot more than you would first give it credit for.