At my previous office, we had a customer who was known for having a temper and he had gotten behind on his insurance payment for his homeowners and the lender was going to self-impose insurance onto his policy and he had called in to ask me what we can do to get that fixed. So I ended up calling the insurance carrier and we were able to actually backdate the policy because it was a mix-up with his bank account number and that's why the payment hadn't been taken out. Needless to say, we were able to backdate the policy and then send over the letter to the lender and get it fixed and that guy, ever since I helped him with that one thing, he would only work with me after that point forward and he was actually very nice to me, not so nice to some of the other agents.