When I worked at Umpqua Bank in White Salmon, we had a customer come in that was extremely tough, and I hate to say it this way, but he was racist against white people and he hated banks. He had inherited a large sum of money and was required to open a bank account in order to get his inheritance. I ended up spending half of my day with him and his fiancee and showing them the ins and outs of banking and that we're here to help you not to steal your money or make things difficult for you. And in the end, he ended up opening a few accounts. I got him to open up a savings that he could put his money into and gain more money off of the bank. Basically, I made him realize that the bank could benefit him and he ended up being a great customer after that.