Again, relying on my experience in sales and customer service, what I've been taught and also what I've experienced to be the most important part of the sales process is the interpersonal connections kind of portion of things. When a consumer of almost anything comes to a place of business and works with people, the biggest things that I try to make sure they experience before, during, and after include things like knowing they're coming to the right place, getting help selecting exactly what it is that is going to suit them the best, no matter how long that takes, making sure that they don't feel like they're being scammed or sold on something that is not really what they need but makes us money, that sort of a feeling, and then making sure to pay attention to detail, match their tone, obviously not in a negative way, but if they're rushed then I can hurry up and do things and match whatever kind of energy they're having so that they feel like I'm really paying attention and understanding them and taking the time to hear them out, think through the different things that might be the best for them, and then the important thing is that they don't have a sense of buyer's regret after, so they don't leave the situation or the after part of the transaction thinking, oh no, I made a mistake, I spent this money on this policy when I shouldn't have did that, I want them to feel empowered where it's like I made a good decision, I feel good about this going forward, and then the cherry on top is them feeling so good about what they've done here and what we've done together that they're kind of influenced to tell other people. That's how you know that it was a very good sales transaction where you want to go and tell your friends or your family, hey listen, I dealt with this person at this place and they really were so competent, they were on top of it, they knew what they were talking about, they listened to me and what I wanted, and I feel great about it and you should go over there as well. And then they come back and that's kind of the whole circle of a great sales process to me. Thank you.