There are a number of good qualities that a sales representative needs to have. However, I think the one most important thing is to listen. With listening, you get everything that you need to know. You get to know your client. You get to know the time that they have. You get to know whether they're impatient, whether they're rude, whether they're feisty. Listening is an important skill because once you listen to what you're doing, or your client, you know exactly what direction to take it in. Another, well, I'll say successful quality to have is patience. You might not close the sale today, and that's fine. As long as you save the lead and the sales number, you go back in tomorrow, and you phone them back, and you try again, and it's like, Hi, good day. It's Tasmin again. We spoke yesterday. How are you feeling today? Do you have a minute for me? I just want to do a follow-up. We spoke yesterday about your insurance. This is the monthly premium, monthly payment you'll be doing. Do you have time now? Let's process this. Are you able to go ahead with it? A lot of people say, I need to speak to my wife. I need to speak to my partner. You need to know how to deal with those certain things. I think that there are a lot of qualities to have, but picking up on your listening and picking up on your buying points is a very important thing to have.