So, one time, I had a customer, a client, that called me and they were very upset over the phone. They told me that they were incredibly upset and they started to yell at me. And they were basically pointing the fingers at me, which, you know, the whole thing wasn't really my fault. It was stuff that happened because his case wasn't going very well. And so, I heard them and I told them, hey, I understand how you feel. I understand that this is not what you expected, but things happen and I'm here to hear you out and to fix it. While other people will respond to it like, hey, calm down, hey, blah, blah, blah, this and that, I don't get myself like that. I try to hear them out and explain to them that everything will be fine. I'm very empathetic because if they feel that way, maybe that could be me one day. You know what I mean? So yeah, I always try my best to make them feel understood and heard. And as soon as they hear me talking to them in a very good manner, they calm themselves down, you know, themselves, and they're like, oh, okay, yeah, yeah, and I'm sorry for yelling at you, but I feel like this, I feel like that. And now we start talking, you know?