I do have some experience in a client-facing role, I have an operations clerk position at ESL Power, but within the company there was always little roles opening up and I would sign up to take over in the meantime while I also did my purchasing duties. So for about the three years that I was there, I was taking a lot of customer calls and forwarding them where they had to go. I was also guiding customers through the system, sometimes they just needed help getting into ordering something from our website and they were unsure how to do that. It would take like five minutes, so I would gladly just guide them really quick over the phone. I did have to deal with a few angry customers a handful of times and the way I would resolve it was helping them find a solution even if it wasn't the solution they wanted per se or I would direct them to the person that would better help them. So that's how I pretty much dealt with customer or client role.