Whenever I make a mistake, I realize that, I might not realize it in the moment, but I am always going to learn something and take something away from that mistake that I made. Whether it's just in the insurance industry or in personal life, but as far as the insurance industry goes, I've realized it's best to just be straightforward with the client and admit to them that you made a mistake, that you're going to fix it. For the most part, clients understand, they know they're dealing with a human, not a computer robot, and that everyone makes mistakes, and I've come to realize they actually appreciate that you be straightforward with them and be honest rather than trying to lie or hide it under the rug and hope they don't notice. Always just be straightforward with the client, be honest. If you made a mistake, just get it fixed as soon as possible. Take full responsibility, and I've never had a client get mad at me if I've been honest with them. In fact, as I mentioned, they always appreciate it.