Hi there, my name is Angelique. The way I would respond or answer this question is if I had a difficult or dissatisfied client, I would give them options that would be the best of the solution that we can do. I would remind them how we do appreciate them being one of our clients, coming to us. I feel like really finding that happy medium of what works within our policies along with whatever the situation is that there might be distrust about that we can solve. So if it's like a bill that was not correctly, that was overcharged, it would just be going back, looking at their billing history, looking at if there's any additional things, if they had signed up for anything new, add it on to it, explain to them what could have occurred there. If it was an error on our part, be able to explain that thoroughly and with enough information for them to understand and see so it would kind of help de-escalate the situation.