My last job was setting appointments, all I did was just basically call the business owner and set the appointment so the sales rep can go in and make the sale, that's pretty much it as far as that, as well as customer service and, you know, putting in information on the computer, after that was, before that was debt collections, calling people who owe balance to various creditors, requesting payment or if not payment, full payment, making payment arrangement to pay balance, you know, month by month type situation.