So, a typical or ideal workday would be to first thing in the morning to check for messages and read and return email, check agenda and calendar for any appointments scheduled for the day, go over my to-do list for work that I would have to complete, take and return calls, process payments and endorsements for clients if necessary, go over policies and need be, have my to-do list set at the end of the day ready for the next day, and if I have clients that I have to deal with as well, you know, answer those concerns and make sure that the customer is satisfied clearly after dealing with me.