I have people skills. I have the ability to like openly communicate with people. I tend to just use knowledge. Knowledge has always worked well for me. I typically learn a lot about certain products, certain things and within that knowledge I'm able to turn around and tell a customer the same things that I know about it which are in fact selling points if you listen closely to the information. So I've always been able to use that to kind of turn around and give that to the customers and the customers love the information instead of somebody just trying to sell them something and I've always done really well with that.