Hello, my name is Shams Blain. I have a diverse background in customer service technical skills and education. Since 2020, I have been an English tutor at VIP Teacher, where I teach English, math, and reading to children. My experience as a teacher has improved my teaching skills, but also enhanced my ability to communicate complex ideas clearly and patiently. Previously, I worked as a Senior Build and Integration Analyst with the Ministry of Government Services for the Ontario government, where I provided technical expertise for infrastructure deployment and integration projects. My role involved planning, technical consulting, and incident coordination, which sharpened my problem-solving abilities and my attention to detail as well. I also have extensive experience with coaching. Having worked as a Success and Motivation Coach since 2019, this role allows me to empower clients to overcome procrastination and heal from past traumas and build self-confidence. I have a Bachelor of Science in Business Administration from the University of the People. And overall, my diverse experiences of equipments with strong foundation in customer service, technical support, and education make me well-suited for a variety of roles, including sales, which require excellent communication and problem-solving skills. Thank you.