At the time I went beyond my employer's no more job expectations, I'm going to revert back to my dispatching days at Nevada Energy where a customer came in irate, very upset about their bill being turned off. Customer came in yelling and screaming. What I did was I assessed the situation, I calmed the customer down by talking in a very calm manner to them, letting them know that I can help them and what I was going to do for them. I was able to call customer service down, get a representative to talk to them. That the representative was able to talk to them, I myself went beyond what I'm supposed to do, and normally when Energy employees do, I got up and helped this elderly woman to pay her bill at the kiosk machine. She couldn't press the buttons, so I went ahead and pressed the buttons for her, put her account information in, help her put her bill in so it can get cycled in and everything was taken care of. The elderly woman was very happy and very thankful for my help, and that's the time I went above and beyond.