I've got a little over 18 years of experience with Allstate. I've done essentially every role, whether that be daily or through different periods of time. So I feel like I bring a good deal of experience. In the past, I've been very good at helping other staff members keep up to date on guideline changes, education opportunities, things like that. So definitely I have the knowledge of Allstate. I've been gone from the Pat Kendall Agency since May, so I'm sure some things have changed, but I do retain that knowledge I had. And I'm very familiar with all of the Allstate systems and any expanded market companies that you may be using. I'm also familiar with all of those that were available at least up until May. So as I said before, I really apply the theory of treating others as you should be treated as far as customers. So I'm going to be kind to customers. Even if they're frustrated and angry on the phone, I will listen to them, let them vent, and then find a solution for them. I can bring that expertise and time of experience I have and apply it into a growing agency.