With the previous company that I worked for, they had several different types of goals that they wanted us to achieve daily. They would like for us to only keep the clients on the phone for maybe no longer than 20 minutes at a time. They also wanted to make sure, of course, we were following procedures as well, make sure we hit all those talking points, and that we process things accordingly. And, of course, they had their own way of doing things, so you had to do it that way as well, which is fine because, you know, every single time they would send us our productivity weekly and also monthly, and mine were always above and beyond everyone else's. Like, I was always in the green. I was always good.