I take the problem head-on, for example, if there's a client that has a question, I would go right to, whether it's an underwriter at the carrier that can provide help if needed, I would just take it head-on and see it through, making sure that as long as the client has had their questions answered, the policies issued and everything's billed and invoiced, I would consider my problem solved. If there's anything that I don't know how to do, I would contact management and not be afraid to ask any questions on how to get things done. If there's a system issue or whatnot, I would just be transparent with my coworkers and managers to help along the way if there's a problem that I can't solve myself.