Firstly, I approach each interaction with empathy and respect, recognising and valuing the unique perspectives and experiences of each individual. To effectively engage with customers from diverse backgrounds, I employ active listening to understand their communication preferences, cultural nuances and levels of mutual knowledge. This allows me to tailor my approach accordingly, whether it's using simplified language and visual aids, for those with limited insurance knowledge on adjusting my tone and language to align with cultural norms and preferences. So moreover, I continuously educate myself on cultural diversity and integrity through training programmes, workshops and self-study. This helps me navigate cultural differences with sensitivity and awareness, ensuring that all customers feel respected and understood.