What have I done to improve my communication skills? I've taken a lot of speech extracurricular courses throughout my career. I have given presentations. I have been in public speaking for a very long time. My listening skills are quite good. I try to observe not just people's behavior but their body language and not just the words but how they come across and how they speak. It helps me determine how to approach them in a correct manner and try to come to some resolution to try to come to a way to go forward and resolve any problems that might occur.