So, I've had customers in the past where they're not outgoing, they really just kind of keep to themselves, very serious, they got their guard up for the most part and don't trust me as a person to, you know, be able to help them professionally. The way I overlooked that was really kind of matched his energy and kind of went with him, seeing how he was serious, I had to be serious, maybe talk about, you know, what he's going to do for the weekend or so, just to get him out of his comfort zone. And that's the way I was able to deal with that customer at the time.