Hello, my name is Shivante Smith. What I currently do is I'm a Junior Claims Processor and I work for Optum. What I mostly do is I basically make sure that the documents that were sent in, matched the diagnosis from when a patient went in and make sure that everything is correctly matched, written in, so I won't have to decline a claim because I want to make sure that I pay every claim. Also I know my past job experiences, I've mostly done mostly desk jobs. I'm working behind the computer learning different type of computer programs as well as answering transfer phone calls and also making outbound phone calls to people to follow up on, especially as a receptionist. If someone's leaving a message for me, I want to make sure I follow up with someone the same day or the next day if I'm able to. And also I've worked with Microsoft Excel for my previous job experience as a receptionist at Brookdale by just making sure at Microsoft Word that the meetings are presentable to place throughout the buildings and as well as just did basic office work such as staples, make sure that it's presentable environment that I'm around. And also make sure to follow up with my supervisors if I have any questions or concerns on my job duties by keeping on the communication. I've also have a life producer license that I obtained in May 2022, which I'm very excited about and what got me interested in being a life producer was fortunately an event that happened made me realize that having life insurance is very important, especially losing someone very close to you. And also you don't want anyone else to experience that financial burden, so it's important to have that in place and as well as all the different types of other insurance as well. So I obtained my property and casualty license in April of this month, which I'm very excited about to learn different types of insurance dealing with home and auto and also rental. So that way I can put my certification to use.