 In my most previous position with Pioneer, I was a council payable clerk and I had to give a lot of customer service over the phone when I was processing and voices and also communicating payment status with vendors for invoice discrepancies and making sure that I was processing credit card payments over the phone. So that required me to be patient and make sure I was communicating information in a timely manner to the vendors and getting past two invoices paid off. I've also worked as a sales agent, where I worked for a hospitality company and had the work in a call center and communicate clear and concise information. I have experience working as a customer service representative where I had to respond to emails in a timely manner as well as answer questions over the phone about different features of the vacation rentals that we were selling. And then I also had to route tickets and update records and sales force. And then before that, I had some IT positions and in IT positions, I was working in the service desk. So that required a lot of empathy, active listening and patience, making sure that we're understanding the