There is one example I could recall was when I was preparing the instruction package to send to the customer for them to return the engine core back to the factory. In some situations, it was time-sensitive as the customer needs to pay storage fees for as long as they have the engine. There was one document that involved a sales rep. While I could have prepared that document myself as I grew more familiar with different engine codes, I then suggested it with the manager at the admin meeting to reduce the processing time and to send the documents to the customer in a timely manner. The manager approved my suggestion and the process was improved.