Peace unto you. A challenging client we had, this goes to my second job at Verizon. I was a manager there and a client wanted to move a line over from one company to another. We spoke about it and it turned out that it wasn't just one line, it was like five to six lines. Now the company in specific is a very odd company because it treats each line as a new account. So there's a process with transferring lines. You have to call the porting department to make sure the porting was successful. You have to wait a certain amount of time, hours in some cases, to make sure everything went through properly, especially when you're moving from these kind of like offshore companies to Verizon specifically. And this took us seven days. It was a seven day process. And around the second to third day mark, the customer was very, very aggravated because she was with me. And we always prioritize comfortability, making sure that the customer, the client is comfortable. Eventually we validated them and assured them that though the process and the journey may seem long, the outcome is going to be very, very great and is going to bring for a lot of satisfaction. So eventually on the seventh day, we got everything ported over, called porting so many times. The last day we had one of the other managers kind of review everything because it was a long process. So we wanted, you know, just a second pair of eyes. And the very last day when the other manager was, you know, reviewing everything, it was on my off day. So when I came back, the manager said the customer left a note and it was a nice little letter. And it was a letter of her detailing how grateful she was and how she's so sorry for being rude in some days. And she's just so happy that you, me, stayed, you know, consistent and dedicated and determined to making sure the outcome was a result that she's seen as serving.