Hi, I'm Faith. I live in Iowa. I have been working in customer service for about seven years. And my experience is primarily in call center, I'm working with on the phones and then as well as chat and email. I really, really pride myself on my ability to deescalate. And I also really work hard to dig deep on any issue that comes across. So I'm a really big problem solver, perpetual learner, and pretty naturally good at deescalating situations. Couple other little fun facts about me. I love books and movies. I also knit. And let's see what else. My favorite color is pink, and I absolutely love coffee.