As far as office software, I have extensive experience in using Microsoft Word, Microsoft Outlook. I'm retraining myself on how to use Microsoft Excel. You could say that it translates over to Google Documents as well, because Google Documents and Google Spreadsheets are very similar to both of them. Of course, I have experience with using the Internet. I have experience on Google Chrome, and I have experience on Microsoft Edge. I am not sure what a CRM system is, but I have grown up with computers and different software programs, and I believe anything you put in front of me, given me some time, and I can pick it up and I can learn it to great proficiency.