I would say as far as dealing with difficult or challenging clients I do have quite a bit of experience in that working at the Postal Service for eight years while working the window as a clerk. So when a disgruntled customer would come in, the first thing that I feel is important is hearing the customer out. You always want to be sensitive to to their needs and to what how they're feeling so you can address that issue as needed. And I would also say that number one rule that I always used to follow if they come in super hot and super angry that you always want to try to de-escalate the situation and usually adhering to listening, using your listening skills and sympathizing with the customer or client is like the number one rule, the number one way to go with that simply because it's only going to help de-escalate the situation. So with this disgruntled customers that would come in typically like the whole listening aspect would de-escalate the situation and then I would be able to offer to use my services to help them figure out what what we could do to find the solution. And nine times out of ten that would work. There were a few times where I had to get my postmaster involved simply because someone is if they're that irate it becomes it becomes unsafe but typically that doesn't happen like in everyday life that's more or less like in the postal service world. So that's all I would deal with the challenging client and how I would have handled it.