Hi, my name is Shawnice Johnson, I prefer to be called Shawn, and the reason what attracted me to this position is because I'm currently insurance verification for my customers by answering customer calls, responding to complaints, and it's something I like to do as to help customers that is not familiar with the products that we have to offer them that might be better for what they have as far as creating policies, changing policies, or making policies recommendations. So I think I have that type of relationships to keep my customers, you know, interacting and keep my customers returning back as an agent to make sure I stand up to my part as making my customers very satisfied before we actually end the call. So I am really enjoying helping my clients, my customers, as far as making sure they have what they're needing and more regarding their policies and their products.