There was a time they introduced CRM, and when you have new technology you have no choice. You have to adapt, be flexible, and suit it to your needs, and that's exactly what I did in a very short period of time. So I had my sales manager call me and said to me, Dean, what's going on? I see your sales are up, and I told her exactly what it was, and she wanted me to share that information with the other 617 members, and before you know it, they all just called me over the phone to get the ideas and implement them, but I did increase my sales. As you know in this business, there's always adaptation, especially to new software, and one of them was the CRM, and that's an example where I went beyond the employer's normal job expectations. Thank you.