The time that it was a difficult task winning over a customer was when I worked at T-Mobile. And with working at T-Mobile, you know, you worked with all types of ages. And the harder ones that were to convert were those that had been at AT&T or Verizon or whatever company it may be for 10 plus years. It's hard convincing them because they're already set in stone and, you know, they know what they're going to pay, they know how much it's going to pay, and they know, you know, that's all they know. So this older man came in with a phone that unfortunately was no longer going to work in the next year or so. And I informed him and let him know that, you know, we could definitely upgrade him. I listened to him, you know, listened to everything that he really wanted, what he was generally going to pay for. Because in the end, if I were to sell him something that didn't benefit him or something that he didn't need, then I look like the bad person because I'm just trying to get a sale. And at the end of the day, we are here to help the customers and let them know that they're being helped. And so after a three-hour long process, I was very attentive, very patient, listened to the customer's needs, let him know that these are all the things that he's going to be paying for the same – for the lower amount, for the same price and a little bit more speeds that come with it. So in the end, after three hours, it was long, but the customer did end up converting over from AT&T to T-Mobile after 24 years of service. Crazy, but it was definitely doable.