 The way I cultivated the M&T and Charmin Leadership with my clients is by listening and understanding their needs. I built a trust by consistently staying communicated with them and I strive to always succeed expectations while working with Marty's contract carpet during COVID time. Manufacturers were having difficulties meeting delivery times. And we had a long-term customer who we had already postponed twice and she was having this issue with meeting a delivery for her. And once we were short, we were able to have that manufacturer fly in the material the day before on her third and saw day to get the material done. That was one of my biggest achievements when it comes to exceeding customer's expectation.