During my days of getting quickly at Northstar Ford back on its feet, I remember one customer in particular. He was very, very tall, older gentleman, long gray hair, big old gray handlebar mustache. His name was Jim Jones. He drove a very large one ton and was very particular about his truck. I gave his ticket to one of my more experienced technicians and we installed new tires on his truck and the tires ended up being faulty. Went down the road shaking, calls me back, just screaming and hooting and hollering. So I got him calmed down, got him back in, checked the tires, everything was fine, had to get some wisdom, rebalanced him, sent him on his way, and he came back again ripping and roaring. It's still shaking, still shaking. It ended up that it wasn't the tires and I had to rely on some very high-end expertise from the Ford engineers themselves. It was actually his rims that were not meant for his truck that was throwing it off. They sent us a solution, we got him fixed, and Jim Jones went from the point of calling me profanity, screaming in front of other customers, to turning around and I even cracked a Kool-Aid joke, Jim Jones, don't drink the Kool-Aid, and had him rip, roar, and laugh. He turned into one of my best clients. That's one thing that's always been taught to me from my former manager, my former leader, was your worst clients will always turn into your best clients if you can flip them, and he came back for every single oil change, every single time, with a smile on his face. We probably changed his oil and changed his tires, maintenance on his truck, probably once a month. He was a railroad guy.