I have over 20 years of experience in customer service. The last five and a half years have given me experience in insurance. Yes, it was through being a processor with personal lines at Avon Dixon. However, I was able to be exposed to different companies in the insurance industry. I was able to learn AMS 360 and also Epic and ImageRite. It gave me a better understanding of what is involved in the insurance industry, and it gave me plenty of opportunity to help lots of people. I also did payments, ID cards, EPIs, and several other things as the processor, so I want to expand upon that.