A situation I felt it might be justifiable to break or alter company policy or a standard procedure was at my last job where it was really hammered down to stick to the script and follow each rebuttal that was laid out on the sheet. There were times where I definitely felt like it wasn't working, that I wasn't selling anything. And at that point I thought I should just wing it and kind of do my own thing. In the end I stuck to the script and I altered my tone and delivery of the words to make it sound more natural, like a conversation. And at the end my performance definitely improved after making that slight change. You know, obviously I still followed the script and everything, but yeah, that was just something I tweaked a little bit about more myself.