At my last job, I had a particular instance where I had to meet a certain deadline for a clothing line. I had to meet a certain deadline for its release, and the deadline was not possible due to the pushbacks on manufacturing and getting that shipping information out prior to the release. Instead of having upset customers and so many pushbacks on pretty much every department, I made sure that not only customers are happy with this 10% discount, but I also made sure that we got a new date that's a couple days out, and then we were able to meet that deadline as well.