How to resolve problems at work. The good thing about working with people is that you learn every single day and new problems are going to arise. There are always going to be questions that we don't know the answer to. So the first thing I do is that I try to stop and think. I go over any material that I have regarding the compliant or the issue, then I refer to any guidelines, policies, books, anything that will tell us how to approach the problem. And then if I don't know the answer, then I will search advice from my immediate supervisor. I like to always also leave a written copy of what happened for future reference and that will also help me to resolve the issue if it happens again in the future.