What skills do I have that would positively impact this career? Just that I'm a good, the number one skill, I think, besides being good at computers, talking to people, just a good listener. You have to be a good listener and listen to what people are saying. And then my job now, we have a lot of problems with the people just don't seem to want to let you finish talking and they start talking over you and that's not a good thing. Never do that to someone. Let them finish the conversation and just be honest and as helpful as possible.