At my current position, I work for a call center-based insurance customer service position. Our goals are to make sure we meet SLAs and make sure that our accuracy and procedures are up to at least 90%. I have been excelling at that, being that we have the resources that we need and I have the knowledge that I have. We currently assist Florida patrons only and it's pretty hectic right now. Well, it's kind of died down since hurricane season is over.