Thank you for this question. If faced with a customer that is difficult, my first priority will be to actively listen to their concerns and empathize with their situation. I understand that unresolved issues can be frustrating, and I will make sure that the customer feels heard and understood. And by remaining calm and respectful throughout all the conversation, I will ask probing questions to understand the root cause of the problem of the dissatisfaction of the customers. And I will make sure to offer a lot of alternatives and solutions to the problems. And at the end of the interaction, I will make sure to gather feedback from their experience and also ensure their satisfaction with my help. So, and I think that the most important thing is to be able to remain calm, practice active listening, and make sure that the customer is satisfied at the end. Thank you.