Some of the biggest challenges that I faced at my last job would have to be patients that are very aggressive. So knowing how to deescalate a situation no matter if they're yelling at you, cussing at you, making sure that you're handling it in a very professional manner. And another one would be new hires. So when new hires came in and they were being trained, making sure that they understood the material. One new hire that we had was very aggressive in a certain way and he lashed out on upper management as well as me and my co-lead stating that we were unprofessional when we gave him all the resources and tools. So the outcome for that was just talking to him and making sure that we gave him all the material that he needed as well as having meetings with him if he had any questions on videos and walking through each step and process. That way he had a different and better understanding because sometimes doing things through an email or through a Teams chat doesn't always work when you're trying to explain something and sometimes it's better to just talk out loud and see where they're coming from so you can understand and being able to process and resolve and come up with a solution that works for the both of you. So it goes forward and not taking two steps back when it comes to patients. Resolving those problems is just seeing if we can get them in sooner and working with our team, being team players to make sure that we can provide the best care for those patients that we can.