The most important thing I learned from my previous position working in an honor insurance company is that you will have to sometimes deal with challenging clients, and having the patience and the mental fortitude to go ahead and just move or look past the anger or the frustration of the client and just keep in mind that you are there to help is the most important part of the job because you have to make them feel like you're there and they're not alone in their frustrations. Before working with Cure in an auto insurance industry, I did work in warehouse jobs primarily and you know, in warehouse jobs it's more labor focused, but you still have to have a lot of patience and be very precise, especially because I was an assembler, so you know, probably making the parts that we're making, we're making bearings and you do have to have a lot of patience for that. I feel like just across different positions that you work throughout your life, the patience is a very big factor if you're able to do your job properly. So it just carried on to insurance. I was very patient with my clients and I think patience is the biggest thing that I took away from my previous jobs.