I would handle difficult customer interactions with a smile on my face for one. I would also make sure that I have all the information I need from the customer to help them out. And I would do whatever I could within policy, company policy, excuse me, to rectify the situation. And I would, if I couldn't do it, then I would go to a supervisor and just make sure that that customer is happy and satisfied. Even if it's difficult, I will do my best to make them happy. Not make them, but help them be happy with their product and with the service. And make sure they know that they will always have a good experience.