To be completely honest when it comes to company policies or standard procedures, I don't break them personally because that can open up liability to not only myself but to the company and it can make myself look bad, it can make the company look bad and that's not something that I do. I do everything ethically and legally especially when it comes to insurance because like I mentioned before, I was with Allstate for seven years at the call center and you try to do something to bend the rules or anything like that, you know, that is illegal. So that's not just your job, that's your license to ever even to work insurance again. So I don't believe in breaking company policies or altering procedures unless the procedure is something that will make everything more efficient, then that's one thing. Then you know, there's ways about going about that like, hey, I have this idea, we could do this to speed up the process so that we can ultimately make more revenue. But if it's something that doesn't seem right, I'm just not going to mess with it.