I Am a very patient person. I've worked customer service jobs in the past. So I'm a very patient person I try and understand what the customer is trying to get or trying to understand and Just be patient with them I deal with that these days as well because I'm a caregiver at a assisted living facility and They have a memory care unit that you have to be super patient with you know, so When it comes to difficult customers in general or like say family members in my Position just being patient being more understanding and doing the best that I can to resolve whatever issue or whatever complaint they end up having