The biggest challenge that I have faced in this position is definitely when families won't work with me with the long-term care insurance. One in particular was a son who just put his mom in a home and would not do anything else. Unfortunately, I had to tell the mom, who had dementia, she could not stay without payment and the son, we had to go drop her off at the son's house and then of course it was a very sad situation because she could not take care of herself. So unfortunately there was really nothing I could do. What I did was I sent one of our Medicaid specialists over to them to try to maybe get face-to-face with him and send in a Medicaid application so that way she could readmit into a home. I never heard back from him, so I'm not sure how that ended up, but I did my very best.