Yeah, so, on my last position, we had different metrics, like our average hold time, our call of satisfaction, what else was there? We had certain metrics if our paperwork and everything was correct. When we went to breaks, got back from breaks, all of those was like a metric, and we had to be over 80% per week. They would look at it, and I was always 95-97%, so, yeah, I've never been under that 85%. I was always above the whole time I was at that position.