I believe some of the most important qualities for a salesperson is being able to provide the needs to the customers and not forcing them or coercing them into anything that they don't need in regards to insurance coverage, along with having the determination to follow up and the motivation to continue selling even though it is tough sometimes, along with being able to be a bubbly and happy person to them over the phone while they're having to comply with state regulations and which requires them to have insurance. Finally, I believe that someone needs to be able to make a minor amount of small talk to become a friend level with them.