I cannot think of a time that I would really have to break standard procedures that set by our state because of the insurance industry is so highly monitored. I was in a call center, and I will say that I was almost at the end of writing a policy, and I do believe that the only thing I needed to do was take a payment, and because I was in customer service and not in sales, we're not really permitted to call the customers back. So I did get my supervisor's permission to call the customers back, but I wouldn't say that that would be necessarily breaking procedures. So yeah, that is, can't remember a specific time of breaking the procedures though.