The most important qualities to have for an insurance representative, one is to be persistent, making sure that the members' questions have been answered and that they don't have any further concerns. Also, just going above and beyond for the member, something that can be very stressful, the representative can make it very easy and the member is more comfortable with going and proceeding. Also, having patience as well, I think that's very important, knowing being in insurance, patience comes in handy. Just waiting for the member just to get all of their information, all of their paperwork so that you can better assist them, it's very important as well.