So there was one tough customer that I remember very vividly. It actually did happen semi-recently. It was a couple and they were very upset because they had to leave their movie early because they were there were some kids in the theater you know they were being kids it was actually during Bob Marley they said that they were smoking marijuana in the theater and they just they had to leave they left and they called the next day explained to me the situation and then when they came in they were still very frustrated as you could tell like they were definitely you know just so upset they had to leave their movie as any of us would be so I you know I was like I'm so sorry this happened to you I offered them you know some readmission tickets I made sure they got a free pretzel just because they had to leave their concessions and then I made sure to let them know that we would be available at all times so if they had any more issues they could always come to us I give them my number I give them the theaters number because we have a separate call line so I gave them the direct theaters number and I just let them know I apologized for it I let them know that this is something that would not be happening again and that it would be directly taken care of and they left and we were cracking jokes actually at the end of it when they did come out I was like was everything good you know they were laughing about it and they ended up really enjoying their movie and it was awesome because it started out you know they were so frustrated and then at the end you know we were kind of buddy-buddy and it was really awesome to see that kind of experience see that kind of thing you know they just it was awesome