When you're working from home, as a customer service representative, a lot of times there is a different way of handling things as if you were, you know, inside of a store, or, you know, inside of a call center, but a lot of times, you'd have to do some use something called a chat. So basically, you would be entertaining the customer, as well as trying to chat, you know, in another chat room, explaining the problem and seeing how much you can go do and getting, you know, if they can't help you in the chat room, taking it to the next level, as far as calling into the help desk and making sure that they were taken care of or any questions or concerns were met.