My skills, I've been doing this job for 30 years, I did once have a producer license in Pennsylvania, I process changes, issued policies, I started back in 92. I would put the policies together from scratch with all the forms and mail them out to the customers, I'm very organized, knowledgeable, quick learner, I develop close relationships with the agents, and mostly it was the agents that we dealt with, I rarely dealt with customers per se, but it was mostly agents, I'm very organized, punctual, very dependable, honest, I can work either alone or in a team environment.