1999. I started in customer service, moved to a team lead. I have also done many years of claims, so I understand how coverages work when they're needed. And I have done sales, and I've done sales and insurance, and I've done other kinds of sales, face-to-face as well as over the phone. So I have the knowledge of the computer, I have the knowledge of sales, I have the knowledge of customer service, and I take my customer service very seriously. I love to assist and educate people when they're purchasing something so that they know what they're getting and the value of what they are purchasing. So that's like a win for me and it's also definitely a win for them. And I have also done a lot of training in my past in the insurance world, as well as projects to help with workflows. So I do understand the systems. Every system is a little bit different, but after you get the hang of it, it all kind of flows well.