give me an example of how you use your persuasive skills to sell someone okay so for example I'm just gonna do a little quick example when I was out there in State Farm in Santa Rosa client came in I'm just gonna paint out the scenario hey how are you doing Edward hey how you doing how you doing Bob hey I've been planning on switching insurances here my monthly payment just randomly just went up and I just want to do an apples-per-apples comparison here be like hey Bob I can do apples-per-apples for you but I wouldn't be doing my job if I just send you the basic liability in all honesty everybody wants to shop for less and pay less right but I mean you wouldn't be getting much quality of an insurance if you get into an accident I mean I want to make sure you're completely covered and I want to also make sure that your other client or not excuse me not your other client but