What was the biggest challenge you faced in your last job? What was the outcome and how did you resolve the problem? Well, there are a lot of challenges, really. Nobody can tell you the same thing because all the challenges are different. But I would say a customer complained that their vehicle had a repetitious issue. And we do have a service department. So I had them bring the vehicle into service, had it checked out. The service deemed that there was nothing wrong with it. They let the customer go. The customer repeatedly said that there was a problem with their vehicle. And in my mind, I felt like the vehicle couldn't be resolved. So what I did was I talked to my management. And I thought of getting them out of their vehicle and putting them in another vehicle with the same payment. So that way they didn't feel like they had to deal with what people would call a lemon. Later on, the customer was super happy that we did that for them. And then they had brought us a referral. The vehicle in itself in question, actually there was no problem. To this day, we ended up reselling the vehicle and the next customer did not complain about it.