Okay, so the counseling office is at the forefront of the college because people will go there to ask about all the different services that are offered at the college. So one of our main goals was to ensure that the students' needs were being met. And to do this, we have to be knowledgeable of the different departments and services and their locations. And I believe I was able to efficiently direct students to the appropriate offices. And even when the students weren't sure what they needed, I knew exactly what questions to ask in order to evaluate their needs. Their main goal was to represent the college, right? So as you know, we're the ones that deal with the students face-to-face, so we need to represent the college by giving great customer service and having lots of patience. Because sometimes the students would come frustrated, and we need to be able to respond in an empathetic way and just do the best to our abilities to make sure that their needs are being met. So one example of this is when students would come on a day where counselors are booked with appointments, and there's no walk-ins available, if the student is frustrated, we will, you know, go around asking the counselors if they're willing to take the student in case that their appointment doesn't show, if they're willing to take the student. And so just doing things like this to ensure that the students are satisfied.