We had so many minutes allowed per call. This is regarding ACA health insurance. And occasionally you'd run into a odd situation where there might be a significant amount of meds or some other type of unusual situation where you'd have to do more lookups than normal. And so what I would do is just let my manager know that I'm involved with a difficult call and it would take a few extra minutes. So I just communicated with management so that they're aware that I'm on an extended call and what the situation is.