That's a tough question. If you were to ask my boss what drives him or her crazy, I think nothing really, but I think she would say I am a big phone person. So if the phone rings, I have to grab it within three rings. So I have been that way since 13 years of customer service. So I don't like to leave people on hold so long, or I don't like the phone ringing and ringing and ringing. So I just pick it up as soon as I can.