tech for Lowe's through a company called Service Pros Installation Group. I travel, I interact with strangers in their homes, I do a lot of measuring, product knowledge sharing, basically I'm in the person, the ideal way to describe it was I'm entering someone else's domain and so the goal there is just to measure as many homes as I can throughout the day, but as I'm doing this I'm interacting with people in very strange situations and very different people, you know people are colorful, so I have to deal with that and I definitely try to be as polite as I can regardless of the question or the demand of the customer and I have had a few times where I might not have made as many appointments as was requested of me and that's usually due to mother nature, a big storm in the area, bridges being shut down or just the people themselves not showing up or having too many questions for me and I can't keep a schedule. As far as a production situation, I haven't been in a whole lot of production situations where I'm constantly bombarded with a high metric of goals, so I just want to make sure that all my clients or customers are happy with what I've done for them.