The biggest challenge I recently faced would have been the sales position and the constantly changing underwriting requirements both for home and auto across the company in the four years that I worked for as a State Farm agent. And the biggest one was honestly re-underwriting or underwriting for homes when someone's selling a home and buying a new one and both mortgages show up and they're not able to actually obtain coverage with State Farm anymore because those things aren't allowable on the underwriting index. And so just that was a big one, a big one in learning to empathize with customers and you know, I know this was absolutely fine a week ago when we ran it, but unfortunately we added, you know, the spouse, we added, updated the date of the closing and had to rewrite or rerun that underwriting index and just things unfortunately out of everyone's control. It did, it did give me a lot of work on empathy and really connecting with that customer and understanding their frustration, but still being able to connect them with a broker that could get them coverage that we were still helping them out even though we can't directly help them.