How do you respond when you don't have the answer to a question? If I encounter a situation where I don't have all the answers, I feel it's best to respond with honesty and transparency. Depending on the situation, I would be up front with the client acknowledging that I might not have all the information at hand, but I would do everything in my power to find that answer. Being an insurance most of my life, I'm very big on and very good at using internal databases, reference materials, and online resources. I would make sure before I circle back to the client or insured that I have a clear answer to their question.