So, one of the responsibilities that I have in my current position is to take cold calls that are transferred to me and book appointments for these on the spot. This is something that our company policy is to give our power to make the appointment and if people want to be having more information about what we're going to talk about, just let them wait until the appointment. Something I do that breaks that policy is that if they ask for more information, if they ask for an email or something like that explaining what these benefits are, I do send that. I go ahead and send that out. I feel like it's the client's right to know what they're going to be going to the conversation about, especially because these are cold calls being transferred to us. They don't know what we're going to be talking about and I'd rather them be informed. I feel like that is their right to just know what they're going to be meeting about, making sure that it's something that they're interested in before they waste their time.