Well, I did have this one customer who, he kept claiming, you know, I'm a scientist and I need to see such and such, you know, because he always was asking for data. And he had a situation where he lived temporarily in Chicago for about six months away from his family. So he had to, of course, you know, transfer his vehicle to another agent there in Chicago. So you know, the transfer, you know, taken care of, you know, fine, there were no issues and everything. It was when he tried transferring his vehicle back to the Portland area to his family that their issues, you know, happened. So it turned out where for some reason, the discounts of having multiple cars was not reapplied to their policy for some strange reason. And so with that system issue, he was overpaying and so for quite a few months. And so basically, because he's a data driven person, he wanted to, of course, see, you know, how much was being paid extra over the month once we had finally, you know, gotten it fixed in comparison to what his correct payment was. So I went ahead and I took the initiative. And I got together with the payment department, had them put together a breakdown of his payments. And I gave that to him so he could actually see. And because of that, he actually, you know, was pretty happy with the results of that. So you could actually, you know, physically see what was going on.