So, I honestly can't think of a time that I felt it necessary to break procedure or protocol or anything like that. I actually think it's really important to the consistency of the customer experience that you have those policies and procedures to fall back on. So, I can't really think of a time that I've ever felt the need to break them, but I will say that I have been involved at my last like corporate position in payment systems. I was on a team that reviewed procedural documentation to make sure that it was accurate and up to date and not, you know, 5 years old, 10 years old, however long, to make sure that we had everything standardized for everyone to refer back to and create that consistent experience for our customers. And then, when I was working in purchasing, our internal procedures for purchase requisitions for project-specific material was to just email somebody in my department, usually me or the other woman that I worked with, and I was responsible for collaborating with IT to create a ticketing system so that we could streamline that process and maximize the efficiency in getting those resolved. So, those are times that I've been involved in the internal procedure of a company, but I really can't think of a time that I've ever felt the need to break policy or anything like that.