My last job over at Price Chopper, I was a front-end specialist. I was cashing out the customers as they were going down the line. I made sure that they had their coupons. I made sure that I could save them money in some ways through perks of membership. I also made sure that the inventory was set as well. The lane was nice and clean. It made it more inviting for the customer to want to come through. Then I also followed the protocols in order to have it run smoothly and hit every box that I was supposed to hit in order to have great customer service. The goal was to make sure that everyone was met with a friendly and inviting atmosphere as well as having secret shoppers come through. I was able to get a high score unbeknownst to myself that I was talking to one. I met that a couple of times.