So, for me, one of the most important qualities in a successful insurance representative would be able to listen. Just to make sure you're hearing what the needs are of the member so that you can go ahead and make sure that you are providing a service that is needed and that matches the need of the member. Also, thoroughness, just making sure that you're able to explain everything in a way that the member understands so that they understand what it is that they're receiving. Also, believe in that relationship building so that way if they have any questions moving forward that they have a way to go ahead and contact you with any questions or concerns that they may have moving forward.