In a previous role, I lost a good client because our communication was inconsistent. He bought auto and home with me and then went mute. He resurfaced to renew them after a year and I did not hear from him again. When I last checked, he had moved his business to a rival agency, which was known because of its consistent communication with clients. I learned the importance of maintaining an open and consistent line of communication with clients, even after purchasing products. This has helped me retain several clients and build long-lasting relationships.