First off, the key is to let them talk. They have a lot on their mind and they want to be heard. You let them talk. You let them, you active listen. You hear what's going on in the background. You hear what they're, what they're not saying. You let them vent. And once they're done and you know, then you just talk to them and you discuss all the issues that they're having and then you use your active listening skills to bring up other things you notice that might actually be able to help the situation even better.