One of the most important qualities of a successful sales representative is your honesty, is how you approach a client, is how not so much in closing, anyone can be a closer. You can teach anyone to be a closer, but it's your appearance, how you handle yourself and how honest you are with your client. If you cannot, if you're unable to service this client, then it's best that you just be honest with the client, let them know I have someone that can handle this situation for you, who you would just give me an opportunity and hold on a few, and I'll get you right to this person. And this way, that client will remember you and will come back to you because of your honesty. See, you could have the best product in the world, and if you're not honest up front with your clients, they will not leave their money with you. You will not close, no matter what.