Good afternoon again, my name is Richie. For some reason, I do believe I missed the first question. Also, my response would be, I am a full, respectful, and honest customer agent representative. My role is to provide accurate and unbiased information. I serve to be polite, courteous, and positive in all interactions. And my personality is characterized by commitment to assisting customers to the best of my ability and knowledge. Now, let me respond to the second question. Tell me about yourself. Yes, I'll say that I'm a customer service representative, bringing top-notch skills in all in written communication, actively sitting in analytical problem-solving skills. And I would say that I have a lot of experiences working remotely. I was about seven years. I'm a tech savvy and I have a bachelor in computer science. I'm a strong leader and problem solver dedicated to streamlining operation to decrease costs and promote organizational efficiency. Using independent decision-making skills and sound judgment to positively impact company success. I would say that I am a knowledgeable and dedicated customer service professional with extensive experiences, solid team player with outgoing, positive, demeanor-improving skills, and establishing rapport with our clients. And I'm really motivated to maintain customer self-affection and contribute to company success in a specializing quality, speed, and process organization. And I'm really articulate, energetic, and result-oriented with explain operation for developing relationships. Thank you.