 On a tough time where I deal with the tough customer, um, my most recent position, I have been a provider service advocate. So therefore, I'm hands on with the doctors, I process claims, we discuss claims. In this field, I would say actually having a doctor. If you go to the doctor and your insurance, is it covered per that provider doctor? Should I say? Um, sometimes they can be upset about that, you know, and when they're calling in and they're looking for that payment and if you can explain it correctly to them, they're definitely not happy. So I would say a time would be, I had a provider calling in, of course, about a claim and payment. However, he was not a network with the members coverage. At the end of that conversation, he was clarified and why the member wasn't covered stating, you know, whether that was Medicaid, Medicare, what have you, or an exchange plan, what have you, you know, we went over that, the reimbursement policy together, we got [BLANK_AUDIO]