So something that I'm actually insanely good at is de-escalation. I'm just extremely well at talking to clients, letting them know. I mean, I love talking to clients when they're extremely mad. The conversation starts off terrible and it ends up with them absolutely loving me, actually inviting me to the barbecues and bringing over snacks for the whole team. So this is something that my boss would... I mean, it would just drive her crazy that she talked to the exact same people that I talked to, but at the end of the day I was actually able to win them over.