So, a situation where I felt that I would have to justifiably break a company policy or alter standard procedure took place when I worked for a local kind of amusement park, but also hotel. Essentially, it was a hotel resort that had a water park inside of it. One of the main things that I dealt with was not only scheduling, but also changes and cancellations. That was kind of the biggest part, was changes and cancellations for me. This is not one specific situation, but this happened often. We were given the kind of the benefit of the doubt, I'm sure there's a better way to put that, but we were given the authority to make these kinds of decisions that might be circumstantial. One in particular that would come up was bad weather. I'm here in Madison, Wisconsin, but we had a location in the Twin Cities in Minnesota. They would get snowstorms coming through, as do we here, most of the Midwest, of course. Something that I could relate to is not being able to get somewhere because of the weather at the time. So, we would have people calling in kind of panicked, like, hey, I know you have a no refund policy kind of situation when it's this close. What can we do here? And nine times out of ten, we were able to reschedule them for another time. But there were also some circumstances where it couldn't happen. This was, again, Midwest weather, you never know. Spring break comes up and it's snowing, and that was the time that they picked to go. So we kind of had to work with them situational and see, is this something that you are wanting to come and do again with us? Or was this kind of a one-off thing where there is really no other option other than to cancel? And we would use that very rarely, but it was to our authority to do so.