The biggest challenge I faced would be in my last job would be not being familiar with medical background, medical knowledge, medical terminology. I was on entry-level position so I did not have any schooling, any background, anything like that to help me along the way. So the outcome and how did I resolve the problem would be asking and googling and taking notes and having one-on-ones with RNs, having one-on-ones with medical assistants, the doctors, the pediatricians. That way I can gain some type of knowledge. Even with parents, I have learned some things that my peers, my co-workers wouldn't be able to teach me just from the experience that they've seen or they've been around. So I would say resolving it would be just asking, having someone help you, and also you can also take notes from watching videos or reading up online, stuff like that.