In my previous role as an agent, we didn't actually have formal metrics or goals. We dealt mainly with customers as new business coming in from mortgage companies was our biggest leader in new leads. So we had a goal to get back to customers within 24 hours. My personal goal was to get back to customers within the same day, whenever possible. My other goals I set for myself were making sure they were informed about what their coverages actually were. And that led to a very high conversion rate. I would say my conversion rate was probably about 85%. While it wasn't measured formally, I would say if I had gone back through, that's what it would have been. After my first couple of years, I moved from the new customers into our re-quote or keeping our current customers as their policies would renew, especially customers whose premiums were increasing exponentially. So we would reach out to each customer, make sure we had the most up-to-date information and try to find some better options. As an independent agent, we did have the option of other companies to look at. So that was definitely something that we aimed for. Having a good rapport with the customers to keep them, even if the premiums are a little higher than what else might have been out there, having that rapport with them, having them trust you because you've explained their coverages, and then giving you the ability to cross sell lines was definitely something that I worked towards. I had quite a few clients who I spoke to every year, and I had them on my calendar. I personally set goals for myself to keep at least 90% of the customers that I would talk to on their re-quotes. And I always tried to sell an additional line of business if they didn't already have everything with us. We also started to push umbrellas because they, with some of our companies, would actually be less, cost less annually than the reduction in premium.