Absolutely. One example I have in mind is proactively reaching out to a long-term client on their policy anniversary instead of just sending the routine email. In that conversation, I was able to talk about their insurance to make sure they have the full policy in effect the way that they wanted to have everything set up and adjusting any of their concerns and needs and that the retention of the client has become just mutually beneficial for the company that we got to have such a long-lasting customer and that they got to have insurance that they were happy with with a great team of people working hard to tailor our needs and get to know the customer and so I passed.