At the time I had difficulty helping a customer, I think I would go back to the health care environment I worked in. So during COVID, there was a lot of issues and new processing methods and just a lot of changes that were being made all the time. And I feel like it's important to know when an issue, when you need to reach out for assistance from other team members, just to make sure the service that we're providing is very effective and respectful of everybody's time. So I like to, in those situations, because it happened, I mean, pretty often in the last few years with the health care role that I had, but I always make sure that I would listen to the customer. I'd let them know that I understand where they're coming from and that I'd like to, if it's okay with them, take this information down and take it to someone that has more advice or more ways to help them than just listening to them and being like, hey, I can't do anything. And just kind of, I don't want to be blunt with anyone. So it's always important for me if I can't help them just to pause and tell them that it's important that we find a solution and bring that to someone that can help and then have either myself or that other person kind of circle back as soon as we can to that person. Just so we're benefiting them and we're benefiting ourselves by learning from new situations that might be just difficult, especially with new processes.