As far as what I can, skills I can bring to the job, I feel like the professionalism is really important. I'm kind of old school that way. I like dressing up for work. I like, even though it can be relaxed, I like to know that I feel professional. I feel like speaking to people on the phone professionally is really important. And again, being organized, I think, especially in an office position where you have a lot of people working together as a team, you need to be on top of things every day and stay organized. Also, especially on the phone, working on the phone, answering calls, a sense of calm and relaxed voice always helps in any situation, especially when you're dealing with someone who's upset or irate, that sense of calm and relaxed voice, I think that's important.