The best manager I ever had helped me and motivated me to perform well by sitting down and talking to me and going over what I had been speaking with customers. We went over exactly what I had said, how I said it. We went over what I could have said to make the situation even better, to make the customer even happier. And she motivated me by talking to me and telling me, I know that you can be a lot more open. I know that you can be a lot more chatty. Put yourself in a block where you're not allowed to speak with your customers. Make sure that they know that you know that they're human. Talk to them. Be friendly with them. Make innocent chatter with them. And that really helped because I, for a while I was putting myself into a bubble. I was just doing the process as I was instructed and it wasn't getting me more than just good surveys. When I became more open and personable, I began to see that my surveys were coming up excellent over and over. Each customer was talking about how they were happy to have somebody who treated them like a person on the line. And that's what I wanted to see. That's what my manager wanted to see. It brought my work ethic. It brought my moods up. And it made me feel more pride in what I was doing.