I have been in the customer service industry since I was about 17 years old, so I have lots of experience customer service based on the phone, inbound, outbound calls, also in person. I also have a strong sales background, most of my customer service has also been with sales in mind, and again, in person, over the phone, inbound calls, outbound calls. I've done retention work, billing, and credentialing, all sorts of different sorts of customer service based.