So as far as challenging clients, I have worked in so many different fields that I do struggle a little bit to find one example. Especially in the medical field, there is just a level of stress, I think, that a lot of people come into a clinic with, whether it be that they're stressed about maybe they're running late, or they're anxious and nervous about their appointment, and sometimes that can kind of come out on the other end, towards the individual they're working with, even though it has nothing to do with me. And boy, there's, I wish I could think of a set example, but I also, because I've done a lot in the medical field, I can't tell you maybe an example of a client or patient because that is a HIPAA violation. So overall, I guess the way that I handle the situation is always just listen. I just kind of let them vent it out. I think they just need to be heard, I think they just need to get it out. Then I try to find out exactly what it is that I can do to help the situation. You know, maybe they're upset, boy, I mean, this could go so many directions, but I guess I just listen to them, I try to see what I can do to help, try to connect with them and explain that I understand the struggle that they're having, you know, be professional about it, try to find a solution to their problem. Sometimes people don't want you to solve their problem, so you kind of have to play that by ear. So it just really, the goal is to kind of keep them happy and let them be heard and let them know that you're going to pass that information on, often when people would come into the pharmacy and they would be upset their prescription wasn't ready or that their insurance wasn't covering it, you know, we would just let them know that we're going to do what we can to work with them and, you know, make the calls for them so they don't have to put the responsibility back on the patient to say, hey, you know what, you need to call your insurance and straighten that out, not my problem. You know, I do what I can to hear them out and address that problem to the best of my ability and, yeah, I mean, that can be tricky, but there's always challenging people and you just try to do what you can to keep the customer happy and on board so that they don't leave a bad review.