I would say building trust and rapport, active listening, questioning as a salesperson, just having the ability to listen deeply and understand the client's needs and concerns. This is going to translate into coaching, where I feel that building trust and actively listening is going to help a lot of the team members understanding their challenges and offering empathy and support there. Also relationship building, right? So we want to build rapport with our clients. That's obviously going to be something crucial. Simply coaching, prioritizing, cultivating a strong relationship with each team member, creating a safe space for open communication and honest feedback or dialogue.