I have a couple of questions written down, actually. Some of them include just general things, such as what are the typical day-to-day responsibilities for the role, and how does that change on a daily basis, and can you describe the escalation process for complex issues that the customer service representative may encounter, or how does the company approach training and onboarding for new employees, and lastly, what opportunities are there for career advancements within the customer service representative role, particularly for someone starting in this position? Thank you.