Okay, so the main factors where I would say is a good sales representative is patience. Patience, understanding, figuring out what the situation is, understanding the route, communicate with the customer on certain things to make sure they understand what I'm about to do, and explain to them all the steps is basically what is about to happen in this situation. Like, let's see, a customer come in with a problem with their car, they're having many multiple different problems, sometimes I will speak to the customer, I will explain to them what I'm about to do, make sure that they know what's about to happen, what's gonna happen on my side, and then their side, explain to them the wait process, and they're gonna have to be patient, and if they don't, I'll have to figure out what I can do.