Yes. So difficult customer interactions. I honestly, I always just listen and hear out like everything they have to say, let them get everything off of their chest and let them know that, okay, I understand where you're coming from. Kind of repeat what they said just to make sure that this is what I heard. Is this what you meant? Okay, now let's start coming up with a solution. This is how I can help you. Right? Kind of thing. So that's pretty much what I do because what it is is that they're being difficult because they're upset about something. So we got to get to the, to the root of the problem and then we'll go from there.