Talking to a customer who's not happy with the situation they're going through, one always has to be compassionate no matter what. We always have to understand their point of view. We're going to try to always see them as always being the client and the client always needs to be helped in one sort of way. I can tell you, like, when we dealt with students, I deal with students and their parents as a financial aid counselor, we always had to be compassionate, okay? It's always understanding their situation and finding a way to help them in any way we can. At the time, it was, what, marriage scholarships or anything they needed for financial aid that can possibly help them finish their education. So, you know, solving everyone's problem, we don't always have the answer, but always being compassionate and understanding and trying to help them is always one of the best keys to resolve certain situations.