I've been in customer service since I was 15 years old. My experience starts off in food service, as well I became a hairdresser in 1989. Being able to create a bridge between the client and my workspace, to let them know that they have somebody they can connect with on the other line. Customer service is something to make people feel like they matter, because they do matter. I was a customer service rep in a call center, maybe 8 or 9 years ago, and I liked that. I liked answering the calls, troubleshooting, being able to resolve issues for my customers, as well as giving them somebody to listen to them. I think the main key is just having someone you can listen to that you feel like...