What separates me from other candidates? I'm very strict with adherence, breaks. That's my pet peeve. I'm never late on breaks. I follow rules and procedures to the T, and I'm eager to learn, motivated to learn, and an upbeat person, and just love assisting customers, and usually that's a smile with your voice, and so I always try to stay positive and not take anything personal. If I'm having a bad day or if the customer's having a bad day, I don't take it personal and keep a calm tone, and usually the customer, if they are calling in upset, they usually calm down and match my tone as well, so I just like to provide the best customer service no matter what the day brings.