So, a couple of goals that we had that were monthly targets that we had to meet were as far as like our wrap time, when we finalize a call, the notes, what we did on the call, how we interacted with the customer, follow up, excuse me, questions that customers may have with their agent. Another target was how long, you know, it would take to handle a call as far as like when customers would call to make changes to policies and things like that, depending on the, what's the word for it, the complication of the call, how long it should take, things like that. And just overall goals of, you know, upselling, offering discounts to customers, making sure that we retain customers as if they have any questions in regards to their billing and things like that, or any discounts that can be offered to help them lower their bills so that they would, you know, stay with the company of choice instead of having to fish out for new business and things like that.