A pet peeve of mine would be encountering a file or, you know, a customer profile that doesn't have that much details or notes to them. I do believe if we have sufficient notes, sufficient details and organization, we're able to tailor our customer service a whole lot better. I am very detail-oriented and I feel like I can just provide better customer service that way. It enhances productivity if everything is just well-organized and we're not, like, running around trying to chase who said what in certain situations to maintain our customers.