The biggest challenge that I faced in my last job, which would have been last year, as the team leader in the tax office, H&R Block tax office, was that all the returns were completed and the IRS has a deadline that has to be met, and if the taxes weren't ready because of lack of documents, we were able to file an extension for the client to make sure there was not an issue with that. Everything worked out well. We were able to meet the deadlines. We were able to meet the quota, and that's how we resolved the problem in the office that we would have with anything like that. We always work as a team and always pull together to be able to resolve any problems that happen. The biggest challenge in the H&R Block office is making sure the documents are there and making sure everything is done in a very, very timely manner.