Strategy I use to gain a relationship with coworkers, potential customers, friendship, listening, being kind, empathetic. so those are strategies that I use to build that relationship with a customer, a client, a patient, a family member, just being kind and being empathetic to what they're – and paying attention to them as they're talking or as you're just listening to them. Sometimes some people just want you to listen and just being that person there to listen and give a kind word in return. So, yeah, that's how I would do it, just with that friendship and knowing that they're so comfortable talking to someone and give them that warmness that, oh, I can talk to you. I can smile. I can, you know, I don't have to be tense about – and, you know, making them – your body gestures make a lot of signs to people where they don't. So you just have to relax and be comfortable and make them smile.