I have 30 years of software experience. I've been wearing several hats, project manager, assistant, UX, UI collaborator, technical documentation specialist. I've been an auditor and a QA lead. So I have dealt a lot with customers when the issues are escalated. And once they're escalated to me, I either resolve the issue or escalate it to a level higher than mine to be able to satisfy the customer. I think I have a lot of experience, a lot of customer experience, and that's what I'm bringing to the job.