A couple of things that I do to improve my verbal communication skills is to be more upfront, honest, and direct, not to beat around the bush, to say exactly what I mean and mean exactly what I say. I have a knack for letting people down easy, getting my point across, and a few things that I've done to improve my listening skills is to really put on my active listening ears. I active listen to everything someone says in case I need to bring it up later on or if I need an example for something. I do think that listening is a very good skill to have, so active listening is what I do.