Yeah, one of the ways to close tough customers would be active listening, displaying empathy, also address concerns, reiterate the value, seek an agreement. I think above all, empathy is one very important one. You got to show concern, show that you feel the pain of the customer, you got to show that you feel that you don't dismiss their emotions, you have to be sensitive to their needs. And also, for example, in a situation where you customize an app, people did delayed delivery on their product, which I had in my previous role, and they were considering cancelling the order. So, basically, the steps I took was to listen actively, show empathy, address the concern, and then I reiterate the value of the fact that our team was working out to ensure that the order... Quickly. And then we seek an agreement, if they will be comfortable with me following up with them in a few days, to confirm with the new delivery dates, and ensure that they are satisfied with the resolution. And I make sure I also follow up with the results and to be sure that they are satisfied and get feedback from them from time to time on the product. Thank you.