Yes, so one of the things that motivates me as an insurance agent is being able to take a customer that's unhappy or a customer that is just angry or very emotional and being able to create that into a positive experience. I love hearing someone say, I'm very glad I got you on the phone. I've had insurance agents that just were not patient with me and not kind and I'm so thankful that I spoke to you and I also love to hear, I want to make you my insurance agent for life and do business with you.