Yes, actually, I did have an experience when I worked for a previous company, it was actually in the insurance industry, and the associate had a question as far as what procedures to follow and being the assistant manager for the department, I came over, assisted him, provided the instructions. He was not happy with the information I provided. He was very outspoken and vocal, I mean, outwardly, and expresses in front of the entire team. So I just explained to him, okay, that's I understand your viewpoint, go ahead and follow the procedures that you feel are appropriate. And we can discuss it after you're done with the call. And I walked away. Once I had seen that he was off the call, I went over, approached him, asked him to log off his phone, and we went to a separate office. And I just asked him, you know, what was the outburst for? You know, what is the problem between the two of us? And he had finally expressed that he was upset with because I got the promotion to the assistant manager position that he had also applied for. So I sat down with him, developed an action plan to improve his overall quality scores, his performance, to get him to that spot he needed to be to get that promotion within I think it was four to six months, he actually applied, and he was accepted to the coach's position. So that was very impactful.