When you have a thought customer, it's the best thing you can do is to listen, empathize, and then solve the problem. So whenever I have a thought customer, I normally try to find out what's the problem they are having, try to solve the best way possible that is beneficial for the company at the same time as the customer as well, and empathize. It's key for succeeding with any customer that they know, they can feel that you are listening to him or to them. So that's the best way for me, is just always to empathize and listen what their needs and try to find the best solution for both of us.