Good afternoon. My name is Rachel Vaughn, and I have been in customer service and sales for over 20 years. I've worked in a few different concepts, but primarily focused in the service industry. One of the biggest things that I took away from working in that environment is how valuable it is to listen to your customers, because majority of the time, that's really what they're looking for. They want somebody to genuinely listen to what it is they want, and what they need, and connect with them, and be able to guide them through whatever the process that was, and then help reassure them that they're making the right decision because you've given them all the information, and they feel comfortable with you. That's something that I've always been able to do, is just connect with people, and I feel that they know that I'm genuine. I listen. I'm empathetic, and I make it feel where the sale isn't really a sale. It's just a conversation, and I really enjoy doing it. I enjoy people, so that's just a little bit about me.