when priorities change, you take on the most demanding priorities first, move, you rearrange your list basically of priorities. So an example would be like let's just say I have two people waiting on a quote and somebody walks in and wants a quote now. I'm not going to tell that person to wait until I'm done with the other two and get back to those two. This person is here now, that would make this person the new priority so I would work with the new person who just walked in and finish up with them and then continue on with the previous order that I had already set up in my mind to complete.