Building relationships with potential customers off on the phone, my strategy is kind of right off the gate. Anyone who's been in phone sales for a while know that they answer, you start off with the wall and it's how fast or how quickly can you get that wall down. So the very initial first, I don't know, 30 seconds or so I think are very important. So my strategy there is just more of a customer service approach, a friendly approach. What can I do for you? Kind of explain things rather than come right in with the sale. So I feel like if I can do that and start a conversation, that's my strategy, be more conversationalist and get to talking with the person on the phone, that may get them answering questions or asking questions, which of course the most important part is listening to the questions and answering their questions. So as far as the strategy goes to build those relationships, on the initial call anyways, I think those first few moments on the phone are very important. After that, building relationships once they have been a customer, of course I always reach out and ask for reviews and referrals and so forth. So after the sale, that's obviously an important strategy for building relationships, to growing different clients. But the initial phone call, I think those first few moments are crucial.