Wait, did we start? OK. The question number two asks, what separates you from other candidates? I believe I am separated from other candidates because I, for one, do hold experience. I've been in the customer service field and insurance field for about four years now. This year, the ending of this year will mark five. That is one way that I hold more experience over another candidate. I've dealt with more customers and been able to decipher what can be done in order to alleviate certain circumstances or how to de-escalate certain customers in situations. That is one reason. That is one way that I can say I separate myself from others. I do know how to de-escalate customers if need be. Second would be I like to analyze the process of the task that I'm doing. If I'm given a certain task, I like to analyze what is being done and how I can make my life easier while doing this task after I've gotten used to the proper way of completing that task. Of course, I want to make sure everything is ethical and done properly. But again, I do like to analyze what I'm doing and what I'm working on to see if there is any way that I can, of course, make my life easier. And my coworker's life, because if I come across information that I see has helped me finish my task quicker, I'm going to share that information. And then next, I took some notes here. So next, I am willing to assist with customers. So being in the customer service field, I've noticed that you have to have a situational, a changing perspective whenever you speak to someone. No one is coming on the phone with how you expect them to come on the phone, because you don't know what they're doing, where they're at, or what they've done before they got on the line. So I can't really expect to know how they're going to respond to you. So having a situational interaction with each customer and kind of matching their energy, and then going into a discussion.