Hello, my name is Renee Hupp. I am a customer service store manager for Kroger Company. I have almost 20 years of experience with that company. I started as a general hourly retail worker throughout college and high school. I obtained my degree from Ohio University with a bachelor's degree in child and human studies, so basically kind of like sociology, psychology coursework. I decided to go full-time with Kroger after also working in the restaurant industry. I then pursued promotion opportunities through being a leader of the department in the front end of the store. That means I was in charge of cashiers and baggers and just general customer experience in the front end, so working at the service desk, being a leader in that position. I then went on to apply to be a store leader, assistant store leader. I went through a program, a training program with that after I was selected. I have since been in six different stores as an assistant store leader. I've had many different capacities such as human resources, merchandising, operations, so I'm very familiar with adapting and learning different aspects of my job. In general, I just really like working with people and helping them get what they need. I really enjoy also mentoring my associates and helping them see what they would like to do in the future. It's a really unique work experience working in a retail industry such as a grocery store. You have children starting their first job at 15. You also have people in their 60s looking for extra income, so I really value that great experience and look forward to expanding my career in a new direction.