I have kept my communication skills up with continuing education. Plus, I have 30 years or more in communication with insurance clients. Since I was 18, I worked in the insurance agency setting. Same company, well, same place with the same people, but we were bought by another agency. We sold our agency, the Turner Group, to Brown & Brown. I did work for Brown & Brown for quite some time as well. I did work part-time at another agency because we had sold and I went back to Brown & Brown, but I did work in personal lines in another agency. Basically, my insurance is all I've ever done. Like I said, I keep up with that, with continuing education and seminars and that, that I can keep up with the insurance market.