Well, I believe the most important qualities of a successful service representative, it goes with a lot of things, personality, your attention to detail, your overall mannerisms, how you treat the people, how you convey to them, how you relate to them, because again, everybody can go out and get a quote in five minutes and get 20 quotes online, but it's how you handle the clients, it's how you help them, and the clients are always number one. So again, it comes down to the service and being the best you can be, doing the best, being honest as you can be. If you can't shop them and you can't beat their current policies, that's okay, just let them know. You shopped and you did the best you can. That's really what it comes down to, just honesty and trust.