All right, so if I don't know the answer to a question, the steps that I would take is basically ask the customer to hold while I try to find an answer to the question. And I'll take the steps to go and speak with my superior, whether it be my supervisor or my boss, whoever is in charge or has access to that information. Provide that same question that the customer asks. And once receiving the answer, then I will reiterate that answer to the customer verbatim so that we could find a solution to the issue.