I would say the biggest challenge I had to face in my job was dealing with a hard customer. Everything I tried to tell them, which was the correct information, they just were not having it and were very rude. So I messaged my director on Teams, which is how we communicate since I'm in a remote position. And she let me transfer them to her as I told her everything I was doing was the correct information that I was taught how to relay. And she handled it from there and apologized because she was very upset they were talking to me the way they were.