Having worked in the service business for over 10 years, I have had my share of unhappy guests. And I take that time to change their whole experience. So if guests come in angry, having had to wait too long for a table, I'd be sure to greet them with kindness, a big smile, and just be sure to get them as fast a service as possible. I've found that regardless of the disposition of the customer or the guest, it's always an opportunity to turn things around for them and to make their day. So that's how I handle situations that are challenging. I take it personal, not in the sense of their anger, but in the sense of this is an opportunity for me to change things around for that person. So I go above and beyond and do whatever I can to change things around.