At my current job, I come in, I'll take the orders and start getting them prepared for different government agencies. Basically someone will be trying to either work or live in a different country, like Spain or China, and we'll help them go through the process of getting their documents ready for those different places. So I'll start prepping them for those different Secretaries of States or Department of Justice or the State Department. I also usually end up filling them if they have questions or they need things like translations, scans, really any questions or other customer needs, I end up fulfilling those as well. Anytime we need to mail something out or get something at a posthold, I'll help either with the mailing or if we have questions, I'll call. Not every document is the same, but basically that. Sometimes I'll end up calling people and it just depends on what they need.