So, on closing tough customers, asking questions and seeing what exactly it is that is holding them back or would be holding them back, you know, not letting them off the hook and definitely making sure you get a close, you know, by asking questions and being able to pivot from there, even though sometimes if somebody does ask, well, I have to speak to my spouse or I have to think about it, you ask them what is it exactly that you have to think about so that way I can answer those questions for you, you know, it's just one example and, you know, give them as much information as you can and try to find out as much information as you can to use that to actually close the sale.