Hello. When I was working at my past position over at Macy's as a Lancome Beauty Advisor, I was working very independently. But one day a customer came to me and she wanted to return an item. When I was trying to return an item, the items exceeded the 30-day policy and we could not return an item without a manager override. The customer became very irate. So what I did is that because the managers wasn't here on that day, two of my managers, I asked my coworkers to come on over and try to explain what I was explaining to the customer. And the customer was kind of a bit like she didn't really understand. So I put in my two cents in and try to explain to her even more deeply of why we do it. And she kind of like understand it after a while. So what I did on my end is that I did the override for her past the 30 days and I gave her the full refund back and let my manager know.