Ok, I like to most that in my personal as well in my professional life I prefer to have many things I want to own and keeps me interested in moving forward, ok, in Spanish now, I explain to you in Spanish. In my skills I prefer to do several things at the same time and so while being able to help clients, to be able to answer the phone, I in my previous job in my country, I worked in different situations, in different shows because I am a lawyer in my country, so I always kept myself in motion, I have many types of skills, I already know how to solve difficult situations, the question right now, I did not express myself well because I wanted to return it and I found a difficult situation, I'm going to answer it now, let's suppose a client comes and is angry, the first thing we have to do is listen to the client, let him explain to me what is happening to him, learn to listen to him and then let him listen