Okay, in the beginning of this I tried to listen back to the other recording that I just did and it was playing into this recording so I do apologize. But a challenging client that I've had to work with as a claims adjuster where a lot of my experience has derived from, I've had a lot of clients in which I've had to deny their claims. There was a client in particular and I remember this just because I remember having to deny something that really felt, I felt a lot of guilt doing. When I denied their claim they were, they started crying, they started breaking down. So what I ended up doing was I, you know, try to empathize with them and let them know that this was the policy. I gave them the information, as much information as I could about the reasons why the policy did not cover their loss and then because I understood that a lot of times the insureds don't necessarily understand what they can do next, I did provide some next steps for them so that they can possibly find coverage elsewhere. So whenever I do have a client that, you know, becomes challenging and they want to battle me whenever I deny a claim, I do try to work with them, I do try to empathize with them and I try to let them know of an alternative solution, if there are any, in order for them to move forward and not feel like this is the end of the road for them.