I think one of my biggest strengths is being empathetic in general, but I'm able to kind of use that and really laser focus it by asking good questions, not always jumping to the immediate answer that I already have in my head, but really listening to what the customer needs and, you know, asking good questions that, you know, can try to build a partnership. You know, as quickly as possible, which is sometimes difficult to do over the phone, but it certainly can be done and I think that's a quality that I have that it will help that process along.