Hello Dawn, this is Dean Newman speaking. First I'd like to thank you for this video interview over at Indeed. Tell me about myself. Well, where do I begin? Well, I'm a people person in the people business of helping people. That's who I am. What do I do best, Dawn? I'm an insurance sales approach professional, obviously with a very, very strong passion in helping people with their insurance needs. And making sure that all of their household assets are covered. I connect all those dots. And what are those dots? Those are all insurable risk on the initial call. And making sure that all of their assets are properly covered. Are properly covered, okay? Because a true savings to our customer is knowing when their assets are properly covered. You don't want a situation where they come back, what do you mean I didn't have this coverage? What do you mean I didn't have enough coverage? Okay, and that's where your reputation comes in. That's where the E&O comes in, I should say. That's who I am and what I do best. I have the skills on the initial call of connecting. Listening first, what I call listen to learn. Before you can be a good communicator, you first must listen. Okay, obviously identifying those needs, recommending those needs based upon their budgets. Our customers' budgets and needs are all different and closing the sale with the highest level of total customer satisfaction. Thanking them for the business, asking for referrals, because that's where repeat business comes in and retention and future growth for your agency. So that's who I am and what I do best. Thank you.