Well sometimes the tough customer is just a customer that feels like they haven't been seen or heard and what I would do is to stay calm and I would acknowledge you know just repeat back to him so you're saying this is what happened. Apologize. My thing is I apologize for the inconvenience. I believe in hospitality and treating people the way you want to be treated. Actively listen. Just open my ears up and and listen what they're saying because lots of times they'll tell you what they want in their complaint. Offer solutions. Well what we could do this for you. What can we what else can we do to make this okay. I just try to stay professional, positive. I'm very flexible in offering solutions and just speak softly. Let them know hey you got an ally here. Let me know exactly what you want us to do and let's get what you want. Let's just try to do the best that we can to resolve the issue. Now you can't always please tough customers but I personally would go above and beyond helping them. The main thing would be keep them calm and listen to what they're saying. Repeat it back to them. Let them know we can do this or we can't do this or let's do work it together and figure out something that works for both of us.