I'd say challenging clients in my line of work currently happen just about weekly and you know probably a symptom of having been there for six years is that I've heard most if not every complaint that I possibly can in the gaming industry so far and we have a whole protocol for things like that usually when there's a dispute over you know something didn't pay me enough and you know something like that it's in six years it's I've only gotten to the end of that process for a dispute one time so I guess I'll focus on that so what happened there is there was an error at a game and you know they thought they were supposed to win this jackpot and they hadn't and I knew what had happened as I walked up but I also knew that they weren't gonna like the answer because you know it was an error that they had caused by striking it as it was as it was going and it caused an issue that made it pause for a second and then restart so what I did was not even knowing that there was a protocol in place for that because again at least not a in-depth one I knew there was something but I didn't know you know if there was an in-depth one or not what I did was I you know took down their information I assessed the situation told them what it was what had happened they didn't like the answer and then you know I went from there up the chain as it was required so it was me and then you know a technician and then it was the manager and then it was the gaming board whatever I didn't actually I don't think it got to the gaming board that was far out of my hands at that point but they came back the next day and I think part of the reason for that is because I stayed with them and I explained you know that this is something that you know happens in the gaming industry and their situations fairly rare as far as their exact issue and you know I managed to get them to sign up for a membership at the end of it and you know they were thankful to me you know for helping them out