I have spent, you know, a decade in two of the top ten law firms in the United States working in personal injury law. Those clients tend to be injured, upset, impatient, confused, they don't want to see the legal process, and they always seem on the verge of, you know, stepping off that cliff and hiring someone else. So in terms of experience working with difficult clients, my approach is really highly developed empathy skills, transparency, educating the client on the process, and using kind of almost like a consultative sales approach as to why they need to stick with us.