So a few important qualities representatives should have is ultimately kindness. I think when we're kind to our customers they'll feel happy and excited to be talking to us and to come into the office. I also think it's important to put time and effort into our customers and not just push a sale because if we're kind and respectful to the clients then they'll keep coming back and they'll want to renew their policies and come back to us whenever they need help and even adding vehicles or other products.