What have I done to improve my verbal and communication skills? It's actually really funny. I have a few different mentors and bosses that over the years I have picked up little words or sayings from them and it's one of those things that's not your typical corporate lingo or jargon. So that's a way I've kind of broadened my vocabulary. I've also learned a lot of things in continued education classes, key phrases to say, things that will not commit you to something entirely or kind of put your exposure out there. That's a big one for me and it's really helped me. What have I done to improve my listening skills? This is a big one. You listen to listen and you don't listen to answer. Everybody's entitled to certain things whether you're dealing with an angry customer or if you're dealing with a policy and procedure that's maybe not a process that you're used to or you can see a different way to streamline a process. I mean everybody has their method for a reason and there's always room to put in your input. I'm sorry. I'm a little taken off right now and it's really kind of helped me when I listen to listen and not listen to react.