I've always tried to go above and beyond when I feel like it deems going an extra step to assist a customer. Working at WorkSource, I was dealing with customers that were clients that were receiving government assistance like Food Stamps, Medicare, and stuff like that, and if certain things were in play that they had to do to keep them from losing their benefits, and sometimes we're unable to reach a customer, sometimes we are, sometimes the customer's just trying to reach us. I had this one particular customer that was trying to reach their case manager, me being in the call center, I heard the urgency in her voice, so I let her know that I would send an email, I would go downstairs as well, after I transfer her to leave a message, and I told her I would go downstairs and actually see if I could reach the case manager or catch her in the office and have her to contact her so she wouldn't be sanctioned and lose her benefits, and I believe that's going above and beyond.