I love this question. This is actually a really great question. A problem with a team member. When you're in customer service, when you're doing sales, customer service, you will always have a problem with somebody. You can't make everybody happy. It just doesn't work that way. Life is not like that. What it is is mind frame. It's a state of mind. The more that you actually accept the fact that people are just trying to live their life, whether it be your coworker, your supervisor, your client, people are going to have their days. I can't take it personally. The best thing for you to do is it really does, it's the difference between killing someone with kindness and basically being that person that makes that memory so negative that they don't bother with it ever again. That's the mind frame. You have to accept in the back of the mind, this person's having a bad day. I can show some empathy. I can actually understand where they're coming from and I can actually try to help them either solve it, listen, maybe just give a little bit extra just to kind of let them know that somebody actually understands. Most times, that's all it is. Just somebody wants somebody to understand them.