It was one time where I was closing with a customer and they had to go but they wanted to wanted me to call him back in like 10 or 15 minutes I said well you know my time is up in about 10 or 15 minutes and he was like well please call me back I want to get this set up I want to get it finished this was an umbrella policy with a motorcycle policy as well and I said well if I call you back I'm going to have to call you back on my personal cell phone do you mind me doing that and finishing this out he says no not at all I said okay so when the time was up I still had the application up on my computer but no more calls outbound calls were being made or taking any more inbound calls after this time so I called him in about 15-20 minutes and we were able to get the policy done and take his payment information and that took like an extra half hour 45 minutes to get that done but he was really appreciative of me making that extra effort because you know honestly I could have said you know we have to do this tomorrow morning but essentially I you know got a pass to continue on keep the computer up keep it on the duty umbrella policy finish that and then do the motorcycle policy so that was one time I went beyond the call duty to make somebody happy and like I said in this business it's what you do you do the best you can to help someone out in certain situations because it happens to all of us so thank you very much for your time pleasure meeting you and hopefully I talk to you soon