So, the strategies I use to build relationships with potential customers is understanding the customer's needs. Listen to what they're calling in for and making sure that I meet the requirements of making sure that every need is met. Also, provide good customer service. Have a friendly tone. I have a sense of humor. So, occasionally, you know, while I'm trying to figure out the customer's needs, you know, hold consistent conversation. Again, have a friendly tone. Understand that the customer is in good hands to let them know that I will do anything that I can to make sure that I meet their needs. Be very transparent. Empathize with the customer. Like, if they're calling in and they're very frustrated, you know, I use my calm voice and everything like that. Let them know that I understand their frustrations. And I will do everything that I can in my power to make sure that we end on a good note. I always want to build that bond with your customers and make them feel comfortable.