 It's on an everyday process. I always try to do more than what I need to. I took the initiative to start calling people on policies that were going to cancel, just as a reminder. I do text reminders to them to let them know to make their payment on time. I will step into different categories in our insurance to just not only to learn, but also to help out in the office. For example, general liability is not part of my job title, but it is something that I'm stepping into to learn and to help my boss when he's not there to fill out applications to get them submitted to companies to find a company for general liability. So I try to do my best all the time with everyone. If somebody comes in with a letter from DMV unknowing how to fill it out, I take my time to explain to them, I let them, I help them fill out the paperwork or I'll go through each step with them, you know, just to make them feel comfortable to know that we are available for them when they need us.