There was one customer, when we owned our company, she claimed that one of our employees stole her credit card. But when I started talking to her, I just asked her, why do you think he stole your credit card? What was the charges on your card? And I told her that the employees that we have are very trustworthy, they're very kind, very nice, and I had a hard time believing it. But when I started talking to her and I told her how we kept information safe for customers when they keep their credit card with us on file, she started becoming more less agitated and soon to come to find out she was sorry, she apologized, and whenever she called back she always wanted to talk to me because I treated her with respect and kindness.