One of my hardest challenges at my last job was to deal with difficult customers. It came to difficult conversations, you know, I'm hard to kill. Like, I was engaged and especially when they were really mad at me at the end of the day, they just didn't know what I was doing. But sometimes I, not persuade, but just sit around with them and let them know like what it is and our policy and let them know that we do care and that we are here for them. And just let them know that they can't come to us. So, that's like the main thing. And customer service is really important for a person. It's just really get that one-on-one piece. And when it comes with people outside, it's kind of very hard and challenging to deal with that. But we got it at the end of the day.