Handling difficult customer interactions. I've done this so much over the last many, many, many years, dealing with big corporate companies and many people who are in the mix and things can get a little bit hairy at times. But honestly, the best thing you can do is slow down, take your time, be super respectful, hear them out because people want to be heard and then go into fixing their problem as quickly and as clearly as possible. People need to be understood and they need to know that you can take care of whatever it is that they need as soon as possible. So just be calm, be courteous, be kind, and as difficult as it can be sometimes, it's the best thing you can ever do when you're handling a difficult customer.