I have helped many customers going through a difficult situation, whether it be with a product they're not happy with, a service line that's not working anymore, or an insurance policy that didn't do what was promised. And I'm going to kind of go back to the last question. The first thing I do is listen to them, you know, what happened that was unexpected, try to figure out and troubleshoot, why did that happen? How can we fix that? So always sticking to policy and procedure though, never want to promise or do something that is not possible. And just listening, letting them know that I am there with them to help them through what's going on. And I will also be there with them moving forward. Most of the time I can offer my direct number so I can stay in touch and follow up to make sure things are working. I have found that a lot of times the reason a customer is upset is maybe the process or procedure wasn't explained to them. Usually it's a simple fix. But if it's something harder than that, you know, walking them through the process and walking through it with them, listening, helping them understand what's going on along the way is usually how I have won over the tough customer.