In prior sales roles, what I liked the most was, of course, building a rapport with customers and actually helping them acquire a product that was not just needed, but also helping them understand how this product worked and how it was going to assist them in meeting their goals, whether they be financial or safety. What I liked the least in my prior roles was the inability to connect with customers beyond just binding that policy. After the policy was sold and bound, there was never to be any additional contact with that particular customer. Oftentimes, I think it's important for people, once they establish a rapport with an agent, to still be able to have that connection with them. I think, of course, the customer service relationship is strong, but I also think it contributes to customer retention. If they start with someone, they trust that person, if they can deal with that person throughout the process, it leads to them remaining a valued customer.