Okay, so at my current job, which is Phoenix Health, and my goals or the objective that I have, I work with two queues. I work with a French queue, which goes out to mostly Canadian customers, and I work with an English queue, which is highly dominated by US clients. And then I have to support both internal and external calls, inbound. I do perform inbound and I do perform outbound calls as well. So I have to maintain a metrics of at least 90% on a weekly basis. And I have clients calling in who need to be pointed out in the right directions, the right pharmacies, the right healthcare units to follow up their medication, to get their prescriptions, and then to follow up on other health issues, both for themselves or as a guardian for the patients. And then we also have clients who call in and on how to support their medical devices from insulin pumps to dialysis machines. And then just making sure that we maintain customer satisfaction. I was averaging like 20 to 30 calls a day. And then, like I said earlier, my metrics used to maintain at least 90% on performance on a weekly metrics after evaluation. It all comes from doing technical support and through the customer service for seven years now. It all comes with organization.