So the biggest challenge I have faced in my last job was filling out credit card applications for customers that call in. Sometimes people get a little upset because their credit limit is not where they think it should be. So got a couple angry callers but do have to express that I have no control over their credit limit and try to move forward with that. And once you kind of go into detail and explain why and that there's nothing that I can do, they tend to calm down a little bit once you just kind of go into depth and just express empathy. But that's definitely one of the biggest challenges in my job now.