A typical day at my job is where I start the computer, I walk in, I load up all my systems, get everything ready, set up my comps, make sure I have everything I need, make sure I have any upsell scripts or any product information that I need handy and available, make sure I'm logged into everything and check emails, and then once I check emails, I make sure there's no trainings or anything else to be completed, and then I begin to make calls and do that for the duration of my shift, making sure to answer any messages or emails that come in in a timely fashion and answering customer questions.