At my previous employer, we were tasked with selling maintenance plans. During those times, I would listen to our concerns of our clients and I would be able to offer a solution based in one of our care plans. I would always care to see that my clients were left happy and comfortable in their situation and I would always be the first to start calling when these lead numbers were posted so that I could try to get in the door of as many customers as I could. Once those leads were posted, I would speak with the customer, listen for what their discomforts were and wait for the opening where I could slide in a solution of our care plan.