There are several skills that bring me to these jobs, but I can talk about mainly four right now. Number one, communication skill. I have a very strong communication skill, both verbal and written, and I believe to be a good customer services representative, you need to have these both. Second, I have an active listening skill. So whenever I got the call, I first try to listen what people are trying to say because they are in some bad condition when they're calling us. So I have a strong active skill to listen. Third, I have a good multitasking skill because I know I have in the same time I have to take this call, I have to put the note and I have to search for the thing, whatever they asked me to do. So I have a strong multitasking skill. And number four is I'm a loyal and hardworking person. So I believe I need to be loyal to my company and I need to work very hard to achieve company to its own goal. So I can have these four skills to excel this role.