So the first thing that comes to mind when I think about this question, describe a tough customer that I won over, that takes me back to when I was on the phone team and home equity assisting customers with short sales. It was a situation where it was actually getting media attention. There was a very high risk situation. There was attorneys involved, that sort of thing. They needed me to handle my area of expertise and get this done for them as quickly and as efficiently as possible. They called in initially being very, very upset, very irate. They had their attorney on the line with them. It was a very difficult situation. It was an actual legal situation that needed to be handled in a certain specific way. I was able to get them my personal fax information, my e-fax. I was able to get what usually takes a 30-day process because I have networking with other employees that I was working with. I knew underwriters. I knew the loan processors specifically. In these situations, I knew how dire the situation was for the customer. I could have literally put them on the streets. Of course, we don't want that to happen. I did not want that to happen. I was able to get them the avenues of getting me the information we needed to be able to process this for them. They got this directly to me. I was able to get it directly to the loan processor who was, in turn, directly able to speak and work with the underwriter all while I'm still working with the customer and explaining the situation and handling it with them, keeping them in a very calm and collect manner. After everything was said and done, we got their short sale approval. They wrote in to the highest level, the director, essentially, on the floor. Thank you.