extended warranties, you end up listening. You have to listen to the person to find out exactly what their, their situation is. What is the issue? What is, what is upsetting them? Is there something that they're not doing or we're not doing that we can, we can do to resolve the situation? My verbal skills, again, you're on the phone all the time. I, I, I have done things where you're out in front of people with, you know, public in front of the public speaking. And you just try to, you know, keep your calm, enunciate, you know, try to make yourself clear, understandable.