When I want to build relationships with new customers, I lead with my most personal, empathetic, and honest foot forward. I want to relate to the vendor, I want to make sure that I'm meeting all of their requirements for what they need from us, and I want to be as honest as possible. If I don't know the answer to something, if I can't do something, I'll be honest in that. Hey, I don't know the answer, but I will go look it up for you. Always being helpful wherever I can.