So, there was not a time where I broke a company policy or standard procedure, but more so had to contact a member of management during a difficult time that had a customer that was not pleased with the service that they were getting and it was on a big return that was over the limit that they exceeded for our return policy. So with that in mind, when I contacted my member of management, I asked them what to do in order to resolve the situation and provide the best solution to satisfy that customer and ensure that they still got their money back for the return.