Okay, the question is, give me an example of a difficult situation in a prior position you have been in and how you overcame it, and what did you learn from it? Well, that is my current position. Again, like I said, in claims, this situation comes up quite a bit. Here recently, I've had an instance in a claim where there was a three-month delay for an axle from a factory for the factory part, and the claimant didn't want to be in a rental for three months, and he didn't want to wait three months for the factory part. So I worked with a park shop to find an aftermarket part and explain that to the customer, and he was okay with that. So that was the solution, and what I learned from it was sometimes, you know, you have to do a little extra to take that extra time to find a remedy and solution, you know.