When working for Softex, we had different clients all over the United States, Europe, and Asia, but we had one specific client here in the United States, that they were a smaller client, but they had issues especially with newer products. They didn't understand how the processes worked. When we had new products that would come out, we had different processes that the actual product line had to go through. And one of the processes that we had to go through was testing, dealing with fire testing. And the clients never understood that. So they were getting upset of, hey, why is the product not coming out right now, immediately when it's saying it's available for order, but it's gonna take four weeks to get it. So what I had to do is I had to coordinate a meeting between me, which was head of quality, and also my actual quality manager. And what we did was we explained to them that yes, it's a new product, it has gone through testing, but it's going through a serious test, which was fire testing. And the reason it had to go through that was some people will actually smoke while being laid on beds and fabrics and everything, and a cigarette could fall and it could catch the bed on fire. And that could cause quick death if it doesn't get put out. So what happens is we have to test the products to see how the fire spreads and has to get approved so before it could even get shipped out to anybody. So when I told the clients that, I said, hey, we're doing this to make sure that anybody that buys our product knows that it's passing all of our safety standards. When I told them that, they kind of understood when I showed them how the process worked and what the process actually was. Once they understood that, they were like, okay, you know what, we're actually okay with it taking that long, for us to be able to order it and get it, just as long as, because they want to make sure the customers are going to be safe.