The important lesson which I learned from my mistake is listening to my customers. Yes in my early stage into the insurance industry we were really pressured to make sure that we have sales and we close deals and all that. So sometimes you get to you get to miss some important steps which is not listening to your customers. So I learned from my mistakes and when I corrected that I was at the peak of my career because I closed so many deals. I had I saw so many coverages and all that because when you listen to your customers you get to understand their needs. Okay I'm a professional. I'm particularly competitive and I'm concise. I try to listen to my customers understand their needs and make sure that the product I'm providing to them is a good result or is a good option for their problems. So I try as much as possible to have a good rapport with them and then make sure that I am listening to them because they know what they need and they have to communicate that even if they're not doing it properly it's my job to make sure that I understand that this is what they want and make them also understand that they're communicating properly with me. So by doing so I've had a more positive result.