I had one challenging client that was not satisfied with the installations of furniture and she was just not happy. We came out two or three times. I was able to turn it around by offering her a different hold, different product and describing a different picture than what she was already seeing. I was able to get it done, book, schedule the appointment. Order the product in time and get this done in the time that was needed for her. I handled it with grace. I handled it with kindness, politeness, professional, always a smile, always making the client laugh at the end of the day and making sure they get what they need.