So when I read through the job description, the job listing, I immediately noticed that your company will allow for out-of-the-box thinking. And if I can give you an example, I worked for the University of California for five years and there was a lot of injuries. And I was able to go ahead and pilot this program where I made training videos and I stayed over the summer every single year of my five years there. And I was able to make these little training cards on each piece of equipment just to make sure that people knew how to be safe. And that kind of freedom in making training material, it made me feel important. And when I was reading through the job description, I felt like that was something that was important to you. And I would love to work in an environment like that. You know, I haven't been working for the last year and a half and I just can't stop raving about how good this position is for me. And I'd be willing to show you that I really do care about people and I'm personable. And I actually got docked a lot at Blue Shield for taking too long on customers. And I think that that is the opposite of what you should do when you work in a customer service environment.