It looks like the recording was playing, I wanted to redo that one. So it's never justified to break company policy or alter standard procedures. I've never been faced with a situation where I had any policies that were to be broken. If there was someone doing something unethical, we would have a report line that we can call into to report the behavior and keep our own records as well as agents if we are to witness that occurring, but I have never personally dealt with that in my career.