So, I actually had a customer that was like this just last week. She called into our agency and she got transferred over to me from our receptionist. What she was initially calling about was much more of a service-related task, but she was maybe talking about wanting to add a car too, but she was more upset about all the other things that had happened. So, I got her on the phone, and the first thing I did was distracted her from everything that was going on. She was grunting, telling me about how nobody had told her the same thing more than once, like everybody she talked to had something different to say, and then even she was calling in to get quotes, and then it had been a few days, and people at my agency unfortunately hadn't reached back out. So, I talked to her as a person. We talked about her grandkids, what was going on in her life. We talked about everything else, and I became her friend first, and what you know and everything else after that actually became very easy to take care of.