I generally take two different approaches when responding to a question that I don't know the answer to. If I have the resources to find the answer, I tell the customer or whoever's asking, could you give me one moment while I find the answer to that, as I do not know it offhand. And if I do not have the resources to achieve the answer, but I know someone who does, I will connect the person asking the question to a person who knows the answer, I will warm introduce them to each other, and then I will let my colleague or whoever else answer the question for the person who needs the answer.