The goals that I'm given at my current job, they basically consist of trying to hit certain metrics to be able to increase the possible incentive that we would get on top of our hourly wage. So one instance would be getting max sell, or that's cross selling, basically selling two or more products when the customer was calling in just to get one. We also have our quote-to-call metric, making sure that we are able to fully guide the customer through the quoting platform and be able to provide them with the rate. Almost all the time I was able to meet my goals or meet my quota, and very, very, very seldom was I ever short of it. I don't think I ever really was short of it, to be honest. Now as far as exceeding them, yes, it's very easy to exceed because the window of opportunity that you can have by possibly trying to cross sell, you can add so much more to the customer's policy by cross selling them. That's also done by focusing on building rapport with the customer.