Some of the skills that I have that would positively impact my performance in this career is I'm an active listener, so I'm able to listen and ask clarifying questions if necessary to have a better understanding of what's going on. I'm thorough in my research and follow through. I have the ability to deliver a tough message in a manner that is straightforward and professional. I have an understanding of how to provide a customer with a positive experience. I am organized and I am able to build relationships.