For me, if I don't know an answer to a question, I'm going to say, you know, give me a moment. Let me see what I can do as far as finding out the information that you are requesting or needing. If I don't know, you know, please give me time to look at my resources to see what information I can give you that may help you in the sense of the information you are looking for. I definitely believe, and again, you know, going online, if you have different books and resources that are available, definitely using your resources to get answers versus just guessing. If I don't know, I don't have a problem asking, you know, my colleagues, my management team members. It just, again, this revolves around the question and what needs to be said as far as to make the customer happy in a sense, but not necessarily happy, but giving them the information that's going to give them results. So I would say, honestly, just using resources and taking notes, definitely big on taking notes for me. That would be my two suggestions.