My day typically starts at 8. First thing I do, I just try to make a plan of how my day is going to go. I try to allot time to cover the different areas that I need to cover. Then check email, see if there are responses or communications from the previous day that will help me solve cases on this day. Log into the CRM, check if there are any internal communications, see if those communications involve something that I bring involved or processing, responding to vendors, responding to insurance about requests or status of cases. Processing cases to close them as much as I can to maintain my KPIs. One thing is that I requested strict information about my KPIs, what was required for the week, and that gave me the resources to break down the KPIs for the day. And even that, I can break down my KPIs for what needed to be done even to the hour. And try to do as much as I can and anticipate cases or requests that might come my way during the day or that I might know that might come later on.