One way that I handle objections or customers that are hesitant to purchase products is make them feel comfortable. Know is only, I'm not ready yet. There's no such thing as a no when it comes to selling something or upselling a person. A lot of the times people don't know what they need until they need it, so sometimes you have to just educate them and make them feel more comfortable with you as a person. Sometimes people don't want to feel like they're being sold something, but they're starting to join or become a part of a family or a certain product.