The biggest challenge that I faced in my last job was we did have a lot of, we had inbound sales and we also had outbound sales. In the beginning and towards the end I was challenged with the outbound sales calls categories. Those were the type of calls where we would cold call people, you know, they were not really expecting our call. And so of course we got a lot of hangups, a lot of please don't call again. But just the challenge was, you know, the longer you got that person to stay on the phone the more of a possibility that you would be able to close that sale. What I did to resolve the problem was I just made sure that I had a great conversation with them at first and thanked them because these were previous members or clients that we were going after to try to see if we could try to get their business back. These were clients that were disgruntled. These were people that really didn't, they were underinsured. So what I would try to do would be to upsell and bundle and make sure they had all of the coverage that they needed. And that was how I approached it, you know. I just wanted to make sure that they had everything that they needed to feel secure, you know. We sold Medicare products so in addition I would try to see if they needed dental, vision, any ancillary products, anything, you know, that would help them hearing coverage as well in addition to their Medicare policies.