So, the other day I had a customer call in, it was regarding, yeah recently, well he wanted to buy a car through a dealer, so I ended up giving him a price, but in the beginning he was hesitating, so I told him, hey, you could take certain, either have the deductible a little bit higher, so you bring it on the price, and also based on the driving experience that would be like a discount, so in the end it was like, he ended up going forward with it because he really needed the insurance and he got it, he had a new car, so it was a win-win, he was like, oh I'll call you back at 5, and he did call before I closed and that was perfect, that's what I did.