Handling difficult clients, it's a challenge, but my view on difficult clients is that you have to let them know that you have an understanding, you have to voice that. You say, I understand, and you want them, the goal there is to have them leaving happy. Do what you can to diffuse their, whether it be being apprehensive or however they're coming across, just calm them down. Sometimes they're automatically upset when you first get the phone call, but I think the main objective here is just either leaving the meeting or the conversation with them calm and happy, and just that they feel better after you've had your conversation and you've done what you could to resolve whatever issue they might have.