How do I respond when I don't know the answer to a question? I go ahead and let them, a customer or whoever I'm speaking to upon that, letting them know that I don't actually know the full answers to that. If it's something that I actually kind of know a few things about it, then I kind of go ahead and let them know about that. Other than that, if it's a question I don't know, I try to get somebody who actually might know the answer to that and get that question resolved for them. If it's something that I could probably figure it out on my own, then I will try to get that answer your question for them. Typically, if it's something definitely that I don't know, either I research about it or ask the manager itself, the HR department, upon that question.