I have never had a problem with a team member that got bad. Anytime I've run into any sort of an issue with anyone, I've talked it out. I believe in clear and open communication. I'm an honest and earnest person. If I've done something to upset somebody, I'm happy to hear it and see what I need to do to rectify the situation. There is one experience I can think of where I was leading a team. I had started the manager backfill program at Apple. And a person on a team that I was filling in for for a few months, I was their manager for a few months, was very unreceptive to me. The person was an excellent customer service advisor. Had some other issues off the phone. We spoke and we spoke and we spoke some more. And using root cause analysis and probing questions and the different soft skills that I use as both an advisor and as a leader, I got to the root of what their kind of secondary issue was that was causing some conflict with me and some other team members. Even though the work wasn't suffering, even though they weren't on the phone as much as they should have been. But we went through that. We figured out, we talked it out, and I made some minor accommodations that actually led to the advisor spending more time on the phone and having less conflict with other team members. And our relationship improved dramatically.