So I've worked with several challenging clients, customers, and most recently I had a resident that had some significant damage into the house that they were renting from lack of power and water, pipes bursting, water damage, and the customer's pretty irate to say the least. So I've had to use a lot of de-escalation skills that I've learned over the years to coordinate the vendors to go to the home and complete the cleanup and all of the remediation work that needed done and work closely with the property management company to be a liaison between the resident and the property management company. So it was a lot of work. It was a lot of time to get everything resolved. It took a lot of patience and determination on my part.