So, the goals given at my last position, I met them often, exceeded often, actually. I was able to keep customers on subscriptions, or like, not subscriptions necessarily, but like on programs, and I had a pretty good rate of getting, you know, keeping them on instead of saying, hey, no, I don't want to stop paying for this anymore, I was able to kind of, you know, educate them about why it's beneficial, and why they could, you know, still stay on it, definitely making sure I reach the right amount of calls every day, basically also checking, basically refunds, so like, I couldn't go above $20 a week, so I just have to make sure that whenever somebody asks for a refund, I would try to negotiate.