Hi, I would say one of the biggest challenges at my last job is dealing with some customers that have been unhappy for various reasons, tensions can get high, and just trying to get the customer the resolution that they're hoping for as well as de-escalate phone calls as they get kind of upset and can get angry and raise their voice and different things. Really working on reiterating that we are there for the customer, want to work with them and get the resolution they're hoping for, and if it's something unresolvable by me, obviously reach out to a team member for more assistance. That way we can ultimately take care of the customer.