So the question is, tell me about a challenging client you have worked with and how you handled it. I'm going to go with actually a prospect at a prospect in Oklahoma. It was a Ford dealership that had not received a proposal other than their current broker for the past 15 years. So I built a relationship with the CFO on that. I knew who they had, I knew who the carrier was, I knew that they were going to have problems here in a couple of years, and this has primarily to do with wind and hail. Got in there, basically, the owner had a very good relationship with the current broker, and the CFO said, you know, I'd like to give them a proposal for them just to see what they're missing. So I said, well, here's what we'll do, he gave me all the information, you know, but did a proposal on that, and I explained to him, here's what you've got, you've got actually better coverage at a lower price. And part of that was because I knew I could pick apart the competition's policy pretty quickly. Presented it, got the business, and this was, and nobody, we had a lot of, he had been approached, it was a good-sized dealership, so he got approached for years from different brokers, but got it, got the business, and it was about a, I think, actually on that one, I actually wrote the World Comp a few years later, and the World Comp premium was about $150,000 or $180,000 in World Comp, but it was the garage policy. The difficult part was actually getting in on the account, and it took about four or five years to get a quote, a proposal for them, and then I picked up the business. So I hope that answers the question.