So how I would deal with a challenging client is first of all is remain calm just listen to the client let them get out what they need to get out to tell me so we can both focus on something that we can both you know agree on there has been a lot of multiple challenging clients that I've had to deal with but I ended up resolving him I am a very friendly person I stay calm I can hear them that's you know I'm a very positive person I give them really good advice as well yeah