In my past position, some of the decisions that I made without consulting my boss was placing consumers in plans that fit their prerequisites or the health issues that they were going through. Also, I followed company policies and drew from the training that I received in order to either put the consumer in the proper plan or take them out of the current plan and position them in the best possible plan for their current situation. Also, I was able to make some tough decisions when we were understaffed or there was no supervisor available to consult with.