A time I have worked with a challenging client, and how I overcame it, it was one particular time I was working with a client, a gentleman. He was not happy with the claims process. He was not happy with what was going on with his insurance increasing. He was very flustered. One thing I did, I jumped right on top of it and gave him a call. I just listened to all of his concerns, listened to all of his points, and made sure that I addressed each and every one of those points accurately to make sure he felt that he was heard and being taken care of, and making sure I was listening to his problems, listening to what he had to say, and then ultimately taking action to make sure I can rectify the situation. At the end of the day, I took initiative to say, I'm going to help you. I'm going to stick beside you. I walked that gentleman through the claims process and how it worked as much as I could, and I made sure I went back and looked at his insurance policy to make sure I gave him a better quote. At the end of the day, I want to make sure I'm listening to my clients accurately and making sure I can assist all of their problems at the end of the day. Thank you.