Some of the strategies or strategy that I use to build relationships is to get to know a person just on a human level, do more listening than talking, just try to find out what's important to them, what their needs are, and try to provide that to them. Also just letting them know that I'm accessible anytime they have questions or concerns, and I think it's also important to respond, have an expectation for your customers that they know that they're important and their needs are met, and so in that response, there's a time in which I would get back to them in terms of what they need or any wants or questions that they may have.