One of the biggest challenges that I ever faced in my last job is being able to have a good share point to where everybody's on the same page, especially in the insurance industry. You have so many departments between underwriting, claims, policy ops, that that share point is there for everybody and it needs to be up to date with your knowledge team and just keeping on top of your updates is part of the challenge itself. Giving yourself time in between calls to read and make sure that you are informing the customer correctly and you're representing the company correctly. I definitely would always, on those slow days, make sure that I'm staying up to date and it's nice to have a share point that definitely highlights when there's an update, especially when it comes to auto or home, there's a lot more changes revolving. Also, if you do commercial, trying to sort through all that with underwriting. Just being highly organized from the beginning as you grow your book of business makes it a lot easier.