At time, sorry, I didn't know if it was recording, sorry. At time whenever I had a challenging client, I thought that it was really important to acknowledge the frustration and to let them know that we are all on the same team, that we're all trying to do what's best or whatever it is that they needed to get figured out just to let them know that I am there for them. I think that showing concern and really showing that you care is what helps with situations with challenging clients. I think it's vital. I think it's important because even when we're frustrated, being heard is the best thing. I think it's very important to effectively communicate in that aspect.