Dealing with a difficult client has been non-profit for me because I've been in the customer service very ever since I started working. So this one customer had ended up coming through my coworker line and when my coworker ended up ranking her item up, it wasn't the item that was on the price tag. So by the customer, she was all loud, loud-mouthing my employee and things like that. And by around that time, I was the manager of the store. So I heard it and I walked up to her, I stayed calm, I asked the question, like what was the problem, how can I resolve it? So she told me the problem and I was like, oh okay, that's no problem, that's cool. So I end up going around the register and I resolved the problem by lowering down the price as it said on the price tag. And ever since then, she was happy, walked out happy.