There was a time while at Precision Plumbing where it was the holidays, we were open for emergencies only. A customer called Frantic, her hot water heater had blown up. I was able to get the crew together, had them go out and look at the issue at hand, go get a new hot water heater, which meant that they had to have one of the stores open on a holiday, and then also have another business open to dry out everything. The customer was beyond happy and very grateful, and she was very, very, very happy, wrote a letter to the company and was, again, beyond grateful, just for us, you know, ultimately doing our job.