What I've learned from my mistakes, there's a lot of things that I've learned from a lot of different mistakes, but one key thing that I like to remember, when I was at the young age of 17 and I was starting my career in customer service, I had a supervisor that told me over one of my calls that it sounded as if I had an attitude or I was unhappy when he listened to the call, even though I felt like I was just fine, him hearing it and letting me know, hey, this is something that's going on, you should probably change it, helped me because I started just to smile when I talk. So now if I'm just smiling and talking, you can't hear an attitude because all you can hear is a smile or a laugh or something. So that's a key thing that I learned from, a key mistake that I learned from early on in my career and it's helped me advance into a lot of different positions.