My whole career has been based around customer service, no matter what position I have. The last 30 years, I've worked for two attorneys. I have been their side person, assisting them with their law practice, meeting with clients, talking with clients on the phone. I was their first point of contact. When a client wasn't sure what area of law they needed or how to go about what they needed to do, I was the one that spoke with them on the phone to ascertain what their issues were and then guided them to whether they needed to meet with the attorney that I was working with or another attorney. I've always provided customer service. The previous attorney, Tom Collins, was one that had different referral services online, and many of those clients did put a little statement about me, how much I helped them, and they would refer a client.