Hi, my name is Joy Wright and I'm applying for the PT insurance sales assistant position and an experience I have making high volume outbound calls. Just in general, I feel like you need to make sure that you are precise and accurate in all the things that you are doing when speaking to customers and clients and making sure that you are also prioritizing customer service in general. You want to make them feel like, because a lot of the time when you're doing insurance it's a stressful time, disasters have happened so people are stressed and I feel that we don't want to add to their stress so we need to make sure that we're being kind even if they're not being as kind to us. Make sure that we're being kind and courteous and helping them to the best of our abilities.