Hi, my name is Dean Newman. First, I'd like to thank the Zingale Associates for this opportunity for this video interview with your agency, and also to wish you and your team a happy sales day. Okay, question number one, can I tell you about what attracted me to apply for this position? Well, in reading the Indeed job description, okay, I think the most important element working in an insurance agency office, obviously, you know, reaching your goals for the agency and for the team members is the collaboration, okay? The teamwork involved, because with the years of experience I have in the industry, on the agency side of 33 years of both captive and independent, you find a lot of different mentality, ways of doing things, obviously thinking, a lot of discord with team members. So the point I'm trying to make is the name of the agency, the name of the company, the reputation, the name of the agency, the name of the company, really relies upon the underlying professionalism of the people underneath that company, okay? Because I don't have to tell you, bad news travels a lot quicker than good news, all right? So it's very important as a team member, which you had obviously emphasized in your job description, that it's a very, very important factor to reach the goals of the agency, simple as that, to retain your customers, right? There's just so many elements underneath that, repeat business, referrals, all right? It's an ongoing process.