So, we had a customer at my job where they were on a MyWise policy, and the policy would always go into negative, and so they would have to process a payment, and they were only making the minimal payment so that they can still have insurance. However, making the minimal payment whenever you have a negative balance, and if it doesn't clear it and put it in a positive balance, then you're just going to get a cancellation notice over again. So, I had to deal with this customer for a very long period of time, and I just was super friendly, just letting him know that, hey, you do have to make multiple payments in order to be in the positive, and I just keep explaining myself, explaining myself each time whenever he called in to make the minimal payment amount on the policy. After a while, I told him, I was like, hey, if this payment balance, I always left everything in writing because if it's not in writing, they can say you told me this when it's not true. So, after having a conversation over the phone, I would follow up via email and just said we just spoke about this, and just to remind you, you need this many payments in order to put you into positive so that you can not be in a cancellation notice, not get another cancellation notice. And so, he didn't listen, and I didn't really have to do anything to the customer because unfortunately, he missed a minimal payment after we gave him a call because we always give calls for cancellation notices. I gave him a call and he never really paid the policy, so unfortunately, he had no insurance and he wasn't able to get back to Allstate because of the negative balance.