Susan, I have a lot of references and a lot of times I went above my employer's expectations and asked things to get done. I'm just a go-getter. I get in. I want to get my hands dirty. I want to do things to prove myself and show. I exceed among my peers, not as a show-off type way, but just I like to work hard. It helped me grow a business like I talked about in the previous video. Recently we had a lady named Ms. Duckworth. She was a very challenging customer. He was having a hard time talking with her. He was getting frustrated with my agent because she wasn't willing to listen. I said, hey, listen, maybe it's just your voice, something you're saying, but let me take my tone and limited knowledge and just speak with this lady and see if I can put this issue at rest. It was over some billing issues, which I'm sure you're aware of. State Farm has a lot of those. Even when you get ahold of underwriting, they don't seem to clarify those and get them fixed. I was just like, let me try. It couldn't hurt any worse than how mad this lady already was and that he wasn't getting through to her. I did talk to her for about five to ten minutes. I kind of made it more personal, just asked about her life, what she was doing, if she was excited for the Chiefs championship game. Then I was able, later in that call, when she calmed down, to just say, hey, let's look at your billing, give me an opportunity to help out, and get back to her. She was able to do that. She was actually thinking about leaving agencies. After my conversation, and we finally did resolve her billing issues, she decided to stay with our agency and not leave State Farm. That's how I roll. I want to do things, and even if I'm not the most knowledgeable or have the most insight, I just want to take a chance and swing for the fences if that's helping with a billing issue or a sale or anything in a workplace environment. Hopefully that answers your question.