I am a very good listener, I am patient, I'm compassionate, I guess those are traits. As far as skills, I just have a lot of experience in customer service and multitasking, extensive experience on the phone and in person. I love to solve problems. I'm a very good problem solver. And once I get set into the position, especially if I master the job, I am always looking for ways to improve efficiency and do my job the best way I know how to my ability.