What have I done to improve my verbal communication skills and listening skills? Well, in my present position in the funeral home, I must listen to these people and I must respond in a positive way to help them get through their tragedy. We do have people who come in and are very upset about something that we had no control over but if we listen to them and if we explain to them, let them speak until they're done and then move on and then respond accordingly. I do play word games and I do listen well. I believe I do.