So, to be completely honest, I've not used a CRM system before, or at least not used anything that has referred to itself as a CRM system, however I am and would consider myself to be very well, very able and competent with computers. I built my own computer for my home just when I was 17 years old. I am maybe not an IT whiz, but I am more, I would say more than competent with computer systems and software. My current agency uses several different kinds of software, I'm very familiar with all of the Microsoft software products. The main software that I use at work was made in 1998, and the other main software was made in, I believe, 2006, so they're not super new, which means they're also not always the most user-friendly, but I'm able to figure them out very well. Like I said, I consider myself more than competent, and I'm able to learn computer systems very quickly, usually within a couple of days, and I'm using it like I was born using it. So I am very, very familiar with computers as well. I can also figure things out without help, sometimes I do need a little bit of help, but I don't have to be helped multiple times, and many times I'm able to figure things out right on my own.