Okay, what are some of the tougher problems that you dealt with and how did you deal with those? Okay, so I've dealt with some tough problems, especially in the context of selling insurance Specifically for Maximus selling Obamacare and Medicaid, you know So Clients We had some clients on the phone and they are not too pleasant, right? They're rude and just hard to communicate, you know, they have an issue and they're agitated about it but In any case I Could go into the specifics, but in any in any case where you have a problem Especially with a client It's going to take kind of the same the same values the same virtues and the same mindset to deal with them in every problem, right and that's Just taking a mindset that there is a problem and you want to get it solved without with good customer service and without letting yourself Become a bigger problem on top of the problem, you know what I mean? So just keeping a cool level head Being empathetic like understanding that There is a problem and that you have the knowledge and skills to solve it, right? So Application having the application the ability to apply the knowledge and And skill set to solve the problems and Yeah, just really having Calm level head in the situation so that you're just not adding to the problem That's how I always dealt with problems, you know and There's tools and resources that can help Me as an as an insurance agent as a customer service representative that if I don't know how to solve the problem I can always escalate the situation to a higher up or Reach out to a manager to help me