Some of the biggest challenges I often see in my field are when I'm kind of waiting for someone else to do a task that I need in order to progress my file, whether that's, like I said, I am a service expert, so that's service and complaint expert, so that's where my focus is. So sometimes we do have issues where we are trying to complete service and we may need sheriff service for that, and sheriff's office is not always, completing these services are not always their first task and their first priority, so in order to kind of get them to maybe do something that I need them to do, complete service, file a document, whatever it is, I've learned that creating a rapport, developing some type of relationship with the person who answers the phones is usually my best effort, and I'm most successful when I'm able to build some type of rapport with that person, and usually that causes them to move a little faster or give me the answers that I need in order to continue with my next step, whether that's completing service or even if we've been waiting a long time for an order to be signed or a motion to be filed, calling the clerk's office, calling the judge's office, being respectful, personable to the person who's answering the phone, using my customer service background has been very beneficial for me, and I'm happy to have those tools in my tool bank because they have helped me move things further along than just a simple email, being personal, being kind, being respectful as a professional, and not just being another call, asking them to do a task, it kind of removes a barrier that they may have, and that's how I'm able to get the outcomes that I would like, which is completing service or getting an order back, so it's based off of the relationships I'm able to foster over the phone and through email with either the clerk, the receptionist, or whoever that may be.