So skill improvement continuously of improving the key related to the job of being a call centre, like moving into a consensus interest, this could be improving communication and problem-solving technique and proficiency. So in career progressions is like another level of position by gaining leaderships or management skills. This could involve taking more responsibility, leading the team and participating in projects that strength your personality, your capability. So with my completing relevant to my qualification, so I'm still doing my diploma in real estate and also my diploma in financial management, which could work in the end with leadership skills and know how to manage certain areas. So with this, a call centre can be a good experience for me to actually learn more about how I can improve myself before getting into my career progression in that stream. Thank you.