My current boss would definitely say I take too long helping with one client trying to make sure they understand everything but I think that it's just because she was in that field for too long that she you know she knows how to do everything and she just goes to the next and then she just says hey how about you just call customer service and me on the other hand I know what I'm talking about I know that I can explain it well and I would like to help our client through and through so that they have a full understanding of what they asked for