During my time selling health insurance, I had a difficult client who was really upset because they wanted to like cancel their policy. Even though I was in the sales department, I still took time out of my, you know, normal rapport or repertoire to kind of, uh, to assist this client as best as I could. At first I did my best and I just deescalated the situation. I got my client to be as calm as possible and that way I could have redirected them to where they needed to go to be helped.