So how do I respond when I don't know the question or the answer to the question? My thing is I usually like to ask a little bit more questions about it if I don't understand. I mean if I completely don't understand I'll flat out just say it that you know I don't understand maybe explain it a little bit more but my first initial process is going to be you know kind of figure out what are you trying to say what are they trying to say try to understand where they're coming from on it and then as well I'm going to just make sure I ask questions to make sure I understand what's going on in the circumstance and what they're trying to tell me to do.