I'm a very big people person, I love hearing about their life, I love sharing details about my life. When you're talking to customers, if there's something that you can find in common with them, if their kid plays soccer, my kid plays soccer, if they love to bake, I know a lot about baking. Maybe you can share some tips with me, I'll share some tips with you. If the customer seems to be going through a rough time, you know, give them some positivity that it's gonna get better. This is just one bump in the road and you've got miles ahead of you. It always rains after, you know, it always rains after a storm and there's always a rainbow after a storm. Just different ways that you can build relationships with people, just letting them talk, letting them feel heard. I feel like it's very, very important listening to their needs, not necessarily what I can offer, but what they need to figure out what exactly I can provide them that they are needing in that moment or that certain point of time. So communication, needs, listening, trying to find something in common with them, having confidence I feel like as well with all the skills you have, I feel like you should have that confidence that you know what you're talking about and you know how to help them, especially when they're going through something or they're unsure on what they want to purchase, whatever it may be.