I used to work at this retail store where we would have to upsell, and the way that I helped the person buy what they needed is that I would take them to whatever aisle they need, get them their stuff. I would think at that moment, they also might need X, Y, and Z. What I would say is I would be like, because I care about you and I want to give you the best service that we have possible, you might need this, you might need that, and you might need that. They thought, oh my gosh, yes, I do need it, but they're like, I just can't right now. I can't right now. What I did is I was like, okay, let's find a cheaper option. Let's find an option that suits you. Let's find an option that suits you. We want to get you out of here with the best service, and we want to get you out of here knowing that your car, which I was in a car retail company, your car is in the best state it can be. By finding them any discounts that are available, by finding them not just discounts, but also something that suits the customer or the client, I must say, not the customer, they bought into my upselling.