Professionally, my goal is to be able to develop a well and long lasting career in customer service. I want to make sure that my years of experience include every field of customer service so I can be a complete agent representative that can work in all of the fields such as technical support, customer service, upsells and sales. I already have a lot of experience in customer service and technical support. I think that doing this current job would help me to really boost my experience and my confidence in the job. I also would like in one or two years to be able to ascend and get a new position to not just be an agent but to be able to be a supervisor, a trainer or maybe a manager. You never know.