1992 and found that I really enjoy working with clients, sharing my knowledge of insurance with others that may not have as much knowledge or no knowledge of insurance, finding out what their needs are and how I can help them. Hopefully they're asking a lot of questions and I'm answering a lot of questions and giving them guidance on what they need to fulfill their insurance needs. And in the past 15 years, I've been really focused on more customer service, also being the layman between customers and the insurance company, making sure that customers are happy and all questions are answered and if they have a complaint, I was the person that helped them with getting the solutions.