So, with Results Contracting, when I was selling roofs, I had a really difficult customer that he was friendly with me and believed that I was acting in his best interest to help him out to try to get his roof replaced through a storm damage claim. What happened was the insurance company said that his roof was only going to be partially approved because there wasn't enough damage throughout the entire roof to warrant a full replacement being covered. And basically, that made this customer very upset with his insurance company, and what I had to do was remind this customer that although you hadn't gotten the outcome that you wanted, there are still a few different avenues we can go down to try to make a case for why there is enough damage. And at every step in the process, this customer wanted to be really angry with his insurance company, and I basically had to make sure that his concerns were addressed and make sure that he felt like he was being heard. And also remind him that, hey, there's still a process. Whenever you put in a claim for storm damage, it's never guaranteed to get fully approved, and you knew that going into this, so let's follow the remaining steps in the process to see if we can get you a full approval, and we'll take this one step at a time and go from there. And so, basically just making sure that he was reminded that there was still a process, there were still avenues and resources we could make use of to try to get a full approval. And reminding him that, hey, if you treat your insurance rep with a little more respect and kind of talk to them calmly and politely, that's not going to hurt your case either. So yeah, just making sure he was heard.