When it comes to handling difficult customer interactions, I am very patient and understanding, but I am also very explaining of how we have policies and how there are terms that need to be followed, especially when it comes to what their concern is. And I feel like the best way to deal with difficult customer interactions is to just be honest with them, but also understanding of the fact that not everything is in their control and to be completely transparent with them and the fact that there's only so much that I can do, but I'll do whatever I can. And I think to handle that you just have to be completely honest with the customer and understand their concern and react to it properly and just give them a chance to explain what they need from you and what you need from them.