A few things that separate me from other candidates, I do have experience in the industry, insurance industry, although it is on the adjusting side. I've dealt with many, many, many insurance homeowners, clients, and policyholders. I also have a master's degree in business, so I do have education behind me. I'm very customer service oriented. I treat my customers and clients like I would like to be treated, and a lot of that just comes from communication. Communication, following through with what you've committed.