So, in regards to one of the situations where I worked with a person whose personality was a bit different, I come across that a lot when it comes to insurance. Typically, the way I like to come across with our customers is just in a friendly and lighthearted manner. One time this person had called in and he was just looking to get a quote just to see what was the best rate out there. He just wanted to provide that information and just get prices. Typically, with the quote, what I like to do is ask them a few questions just to see what we can cover in regards to either being home, runners, auto, any other personal belongings such as boat and any ATVs or motorcycles. So I was asking the customer questions and he was getting frustrated because he just wanted to be direct and just wanted to get an auto insurance quote. I told him that I understood in regards to his time and in regards that he just wanted the prices, but I did let him know I became a bit more assertive in regards to the situation and let him know that with the quoting, I just wanted to make sure that he was fully covered and that was just asking him questions to see what we can cover. He did calm down a little bit. I was able to ask him a bit more in regards to the questions just to make sure I was providing him with all the quotes that we could. In regards to after we were finalizing the information that he was giving me, I was able to quote him in auto, runners, and ATV. He did like the bundling rate and I was able to quote in regards to three instead of one.