When priorities are set to change quickly, I focus on what is the task at hand. Let's say in a situation where I've had this happen before, my priorities went from making sure that the customer service quality was not impacted versus the quantity of the amount of calls I had to take. It was on a day where nobody was happy and we had to focus on making sure that not only were they happy and we were taking enough calls, but we had to switch that over and make sure that we were focusing on making them happy regardless of how long the calls took. Previously, I was used to making sure they had everything done in a timely fashion, usually before 10 minutes and then getting them off the phone. But on this day specifically, we had to focus on making them happy, making sure that everything was taken care of. It was shortly after a hurricane. We had to take the time and spend more than 30 minutes on the phone with each individual person. It was a tough day. My priorities on that day were not quantity and quality, it was only quality that day. I focused on quality. I spent upwards of 45 minutes on one call making sure that the customer had everything that they needed taken care of, that they were on track to where they needed to be. I even got them over to a claims agent to make sure that their claim was taken care of. I spoke with the claims agent to make sure that they knew exactly what was going on with the policyholder.