How do I handle difficult clients? First off, I put myself into their shoes because there are times, or most of the times, I'm also a client myself, so I use my empathy and second, I listen. Listen very carefully, not just hearing them, but listen, okay, so that I would know where they're coming from and what they wanted to happen and then thirdly, is to come out with the solution that is both win-win for both the customers and for the company.