So, a difficult situation that I had prior in my position at Trifolor, since I was the face of, let's say, when there was a problem or a hard customer, whether it was a repossession or whatnot, I would be the one to talk to them. There was one specifically that stands out, Ms. Bennett. She got repossessed. She was an extremely, extremely tough customer for days, for a whole week until I was able to help her get her vehicle back. I will say what I learned from that situation is having a lot of patience. Patience is key. Communication, you know, finding, doing your part of informing yourself and also informing the customer. That way, there won't be any more confusion. You can help them out that way. Learning or seeing what you can offer as far as assistance. From there, you know, just tackle the situation as you would a friend or a family. I mean, all they want is really, all they're upset about usually is from miscommunication, whether it's from a prior agent or whomever it was, but all they need to know is, all they need is to be informed, and you have to have a lot of patience. So, that's what I've learned as well.