In my last position, some of the biggest challenges were the calls themselves. I was specifically dealing with Medicare Advantage plans, and most people that have that are of the, you know, elderly group. I've had calls to where people had very advanced level of dementia and talked in circles, and I've had times where I've had those calls and I've had to try to get it back on track and everything, and those were a challenge. The biggest one I've ever had was somebody called to say that their identity had been stolen. The person who had stolen the identity died in the hospital, so they were reported dead, but the person was still actually alive, but they were mentally disabled or disadvantaged or something to where they had to have a representative. Yeah, it was a crazy call, but the only solution to that one was honestly just, you know, get them through the chain of events. Be like, you have to go to the Social Security Administration. You have to get them to, you know, acknowledge and retract that and change it to where that person was still alive in their records, so that way Medicare could update and then we could get you back and do some back services, but that's about it because that's what the policy would have been for that one. Yeah, that was probably the craziest call I've ever had and probably the biggest challenge I had in my last position.