I would say the biggest challenge at my previous employer would have been the capacity of clients that we were dealing with at the Ohio Department of Job and Family Services. As you can imagine, especially after the COVID time period, there was extremely large amounts of workers, displaced workers, laid off workers, and our hold times were six to eight hours just to even get through to a representative. So I handled that just by taking each caller, making sure that if there were any items of follow-ups, I added them on a spreadsheet along with their concerns, and I would just briefly check up on those to make sure that everything was rolling as it should be and the next items of attention within their case were being attended to. Meanwhile, still talking to the amount of callers I was expected to talk to when we were asked to help out on the phone lines. So I would just say that you would just take it step by step, go ahead and make your list, and knock out one thing at a time, and that's how I was most successful in handling a large amount of cases and assisting a large amount of people with their particular problems at one time.