My biggest challenge, I would say, in my last job that, you know, does happen, and so was having to tell an insurer that we will no longer insure them, or we were dropping their insurance. I feel like that is a hard conversation, however, I explained why. I explained the claims history, the risk factor, and why we were no longer carrying them as an insured, but I also, you know, showed empathy, made sure they understood that, you know, I'm a person too, some things are out of control, I understand, and giving them, like, guidance on what they can do to get insured elsewhere, because we can't do it, right? But that doesn't mean that you're just cold-hearted and you don't understand and you don't help. So I explained why we no longer carry them, I went through that so that they had a good understanding of that, I gave them alternatives and options for getting insured, advised them on basically, like, the law in that state, how much time they had to get insured, I gave them everything that they needed to show what their declaration page is, just to make sure that they understood the coverage that they had when they went shopping somewhere else so they can try to find something that was comparable. And of course, they were upset about it, but in the end, they were thankful that, you know, I just took the time to give them other options and help them out.