The biggest challenge I've faced would be having a customer call and them not understanding you know like a process or how things work. The outcome and how I resolved the issue was having the call be transferred to a manager, supervisor, whoever is in charge. Have like a second voice being able to see if they'd be willing to explain something a little bit better than I could have. And usually if something like that were to happen with me, usually the outcome was resolved but it made me listen in on the call and kind of learn from it.