So, I had a customer, he had some issues with his financing that he did. He didn't quite understand the terms of the finance contract that he had applied for. So, he had come in, he was a little upset, so I sat with him, you know, we talked through it, helped calm him down, really diffused the situation, and by the end of it, you know, made sure we had a good conversation, he understood everything, and all around understood that his finance contract was all good, and yeah, I felt like that was a good win-win for the customer and myself.