A typical day at my job starts with me clocking in and getting the computer up and running, checking all the emails, seeing where I'm going to be starting for the day, throughout the day I'm answering phone calls, taking care of clients, making sure they're in the right spot with their insurance, if they're not we always take a look and try and rewrite them other ways so we can retain their business, another big portion of my day is just making small policy changes, writing new business, trying to cross sell, sending out the mail that comes into the office, I send it out to where it needs to go, and it's mainly just customer service and making sure clients are happy and their needs are being met and making sure the office's cleaning looks presentable for when they do come in and making payments for clients, I work with about 20 different carriers throughout the day so we're constantly sending or switching back and forth between different carriers and consistent change is what I am working with and that's about my day.