Hello, my name is Carmen Holden. I currently work for a company called Direct Express and what we do, I'm an account manager there, so what I do is I am on phone calls but I also do have more of like a management position looking over all of the other customer service representatives and going over customers' information. The reason why I am looking for a new employment is because unfortunately the call center that I'm working for are migrating their customers, so with the migration, there is currently two call centers that are taking the calls. Unfortunately, one of the call centers is going to be closed, so just for my financial status and my employment, I'm just trying to secure a position somewhere where I can thrive and also start a career. So, that is one of the reasons why I am looking for a new position.