When someone calls or asks me a question that I am unsure of, I will just, you know, take their phone number and their name down, let them know that I will check into that, research what I can find out for them, go talk to, if I have, you know, books or websites or things that I need to get information off of, I will go research them, check with my colleagues or my other staff that work with me and see if I am right in my answers or, you know, ask them what they know and then come up with an answer for that customer and call them back.