At my last or present, actually it's my present position at Allstate at Joseph Alphazer's agency, I was given the role of doing cancellations, that means calling customers when the policies were due or up for renewal or closer to being cancelled or terminated. I was given that position which I now have that role as well, calling customers, you have to be calling them, reminding them that the payment is coming up, the payment is overdue, what can we do to make this a little less in with regards to their payments, always finding different ways and how to, what discount they can get in order because within these economic times, things are hard for most likely for everyone I would say since COVID, it has been worse.