Hello, my name is Sean Davis. The experience that I have with customer service goes back to my first position with AT&T. I was a sales representative for AT&T. I was in store environment, face-to-face. I was responsible for like pulling up the customer's account information, upselling, reviewing the customer's account information and upselling the customer on the services and products that AT&T had to offer, such as tablets, phones, TV services, and security services as well. Upon reviewing the customer's account information, I would see what opportunities that I had to upsell the customer on those products and services.