Yeah, so a recent example would be, I work in agent experience right now, so I'm kind of the gatekeeper of the front desk, and our doors are always locked unless you have a key badge to get in, and we are not allowed to let anyone in who does not have a badge. And a few weeks ago, one of our agents had forgotten her badge, and she had locked her keys in the car, and she had a meeting at 2 o'clock and was freaking out, and technically I'm not supposed to let her in, but since I knew who she was, I definitely bent the rules there, let her in until she could get her keys back, and then I just made note to the manager and to the office staff that it's not going to clock in that she had punched in, but she was here, and then we were able to rectify it later.