I have many experiences with doing various things in various positions where I've had to go above and beyond. In my most previous position with Victra I've had to work with a customer to go ahead and process a return, process getting their phone in. The entire order of operations had been messed up and I'd have to work with them over the course of several days with their account and account information to make sure that they received their order and were satisfied customers. And that's just with my most previous position. I've had times where I was working with Oak Street Health as a clinical call specialist and I've been on the phone with customers for hours on end having to help them with whatever it is that the situation called for. And even when I was working at a gas station there have been times where I've had to use my Spanish to assist them in ways that some of the other employees couldn't in situations that weren't necessarily part of our job. I had to help one customer in particular with helping to call someone to assist her because she had actually locked her keys in her car and spoke only Spanish and I was the only one who was able to help her and stayed with her and made sure that everything worked out for her.