The biggest challenge I have faced certainly is dealing with different people from, coming from different circumstances. So, you know, you may speak with someone who is a delight, but you may speak with someone next who is very stressed out, might have a little bit of anger. So it's really just trying to navigate those speaking and handling with those different people. So one thing that has really worked for me is definitely listening to understand and not listening to respond. I've found that when I've listened to understand, I actually not just hear, but I take in how they're feeling, the actual issue, and I'm able to resolve it in a manner that gets them to calm down and de-escalate the situation.