How do I respond when I don't know the answer to a question? Of course, I'm going to research that question extensive as I can with the tools that I have in front of me. The Internet is definitely a great place to research questions that you don't have answers to. But indeed, if indeed you have the proper leadership and guidance, you can always go to your team lead or your management or someone in a higher position than yourself to be able to draw those answers from and to be able to include in a teachable moment to be able to get better and to make the process better and to learn the aspects of the job that you don't currently understand.