Well for both my communication and listening skills, both of them I'd say over the extensive time that I have been in different levels of managing has been a great help with learning that everybody communicates and listens differently and so some people may need a more direct approach when communicating with them as where other people may need a little bit more of a subtle or passive way of communication and that goes for listening some customers or clients are a bit more direct or aggressive as where others are very calm cool and collected same with when they are upset or expressing frustration and just myself staying calm and collected letting them say what they need to say and then communicating to the best of my abilities what it is that they're asking of me it's been about 10 years of learning those things and I will say I had some great people help me to learn that everybody communicates and listens differently so you just have to figure out how somebody needs to be talked to