So, for me, my approach is key and that's because when I approach my clients or a potential prospect, I approach them as an advisor opposed to a salesman. When you do so or in doing so, you always ensure to do what's in the best interest of a client opposed to just approaching them as a salesman. The reason being is because I feel an advisor educates opposed to a salesman. All they care about is their premium and their commissions. So by doing that, approaching them as an advisor is always best, at least from my experience. In addition to that, also communication. Communication is an important factor. You got to make sure you let the customer know you're available whenever needed and anything and everything they may need, even if it's just a monthly checkup. A lot of times that's the reason a lot of clients switched over to me because of a lack of communication with their current agents.