One example that I can think of is that I deal with a lot of elderly people in some of the jobs that I've worked in, and so I try to make sure I keep in contact with them to see how they're doing, making sure that everything is okay, and making sure that they understand the products and services that I'm providing. I make sure that they know my name, and I speak with them respectfully to let them know that I'm here for them. With this particular group, it's very important that you build trust, and so I'm very good, I believe, at making sure that the members of my clients trust me and know that I'm here to help them. So for example, I've had a lot of people who aren't used to using the computer, and so I will spend time making sure to walk them through our websites, or walk them through the services that we offer, so that they become more relaxed and more comfortable using the computer, so that way they'll come back to me if they need any help.