How do I respond to a question if I don't know the answer? Again, this goes back to the previous question about honesty. If I don't know the answer, I'm going to tell them. Honestly, I do not know that answer at this point in time. I will get with my supervisor or manager or claims department and insurance or whoever else I may need to clarify that question and get them the correct answer. So I'm not ashamed to say that I don't know the answer to a question. It's just something that, you know, I strive for as far as getting them the correct answer. Even if I don't know that, I will do whatever it takes to, again, go ahead and get that correct information to the client or that person or whatnot. So thank you.