So I have to say, actively listening, I always make an effort to understand the customer's needs and preferences by asking thoughtful questions and listening carefully. This helps me tailor solutions that generally meet their needs. I also personalize communication. I aim to create a personal connection by addressing customers by name, following up on previous interactions, and showing that I value their time and business. I focus on being helpful rather than just selling, offering relevant information, tips, or solutions that demonstrate my expertise and willingness to assist even before a purchase is made. Consistency and following up, building trust takes time, so I make sure to maintain regular communication and follow up after initial interactions to show that I am reliable and interested in building a long-term relationship.