One customer particularly that stands out is a gentleman had came in and said he had a reservation. I could not find his reservation for the life of me. He had no confirmation number. He was getting irate. I had a full house that night and I was looking and looking. As irate as he was getting, I had a room set aside. I put him in it and I got him to the room and I was determined to figure out where he had a reservation, whether it be my hotel or another casino, another hotel in town, anywhere like that. I made phone calls. I ultimately found out that he did in fact have a reservation with us, but the information was put in incorrectly as to why I could not find him. I later contacted the gentleman, apologized and let him know I did in fact find it. I did let him know what had happened and he was extremely happy with the outcome and the fact that I didn't just let it go and I kept going to try and figure it out. The fact that I called to apologize that the whole situation had happened to begin with, wherever it had happened, and it made him extremely happy and he was a regular customer after that.