When it comes to new business, I like to make sure that whoever I'm talking to, the perspective, or if they've signed and put a policy in force with us, that they have everything they need, and I'll do things like I'll set up follow-ups to make sure that I'm getting back in contact with them to make sure that they're good and that they're all set up, and if they have questions that I'm able to answer, that I can answer them, and if not, I can get them to the right people. Now as for renewals, I'm making sure that that's where I like to utilize my calendar for those who are going to be doing renewals, just as a reminder to let them know that their policy renew is either for personalized, six months for standard commercial lines, a year, and then reminding them of what changes are coming, and if there is, in fact, any changes that have caused the rates to go up or whatever happened with it. Now I'll do my research to make sure that when I, before I contact them about the renewal, that I have everything in place. This way when I talk to them, I can give them all the information plus any additional things they may need for renewal, plus, you know, if they're new business, I like to make sure that they're all set up that way too.