okay this one should be easy okay so being that I work in a nursing home we have challenges every day okay so one may be like for example if I have a patient with dementia maybe and I'm trying to give them a bath but they're refusing their bath I will always like leave give them a few minutes like just see or you know do what they doing and then I will always go back and ask that patient again like do you want a bath and if they still if they still saying no then I just tell like my manager