My biggest challenge faced in my job right now is, I would say, conflicts with like parents. Just really that having a great communication and getting to a point where you can both agree on a solution. You know, if they don't think something is working well for their child, I think communication is huge for anybody. And when someone calls you and, you know, they're calling an insurance company, it's usually because, like I've stated before, something's happened and they need assistance in some sort of way, they're going to be more vulnerable to emotions and things like that. And I feel like having a positive attitude and like really letting them know that we're here to help no matter what, we'll always be here. I think that's huge just to have someone, you know, have someone in your back pocket that you know is a good communicator and just talking about the situation, what they would like me to do, what I can do better, things like that.