At my previous employment, I had a scenario where we ran out of vehicles, and so we had to reach out to different individuals and cancel their reservations, but one specific individual was someone who I was familiar with, they were more so of a regular. And so I let them know, unfortunately, that we weren't going to have it while they were initially, or for the timeframe they were initially scheduled for, but I made sure that I found something for them so that they could come back in later, and I actually ended up staying after work because times didn't work out for that specific customer, and they were very pleased at the end of the day. They started off pretty upset because of how things played out, but at the end of the day, they were very happy and content with the experience that they had.