I would have to say there were multiple times where I were all for those things when I worked at Spectrum. Having to deal with customers that had no idea at all how to use technology could be challenging but I just talked them through it and was very professional and let them know that they were doing well just to give them some will to be able to get things done on the cell phones because a lot of older people they don't know how to use cell phones so that was a time where I was all for those things.