An example of a difficult situation of mine would be the time when a very loyal customer to the company that I used to work with, he was a customer for us for about, I don't know, five years, considering the fact that the company was pretty much new, this delivery that was supposed to be delivered to him was delayed by several weeks, and he also like pays expedited shipping, but it was delayed, and he needed it for his business, and he called, I answered, and he was really frustrated, yelling, screaming, insulting me, because he had already called about a week ago, and someone had communicated to him that it would be resolved, that it was going to be shipped and delivered to him like two days from that call, and it was just never shipped. So what I did was, I stood quiet the whole time, I listened to him, and I told him that I would look into it, I did look into it, and nothing was done for him, so whoever picked up the call told him that, but they never actually took any action for it, so I had to explain that to him, not literally saying that to him, but explaining that there was some delivery issues with it, and after that I acknowledged everything, I apologized, and I was in a very monotone tone like I'm talking right now, I just explained to him how I apologized for it, and after a very long conversation, he ended up calming down, and that ended up being delivered to him.