So I basically started to learn customer service at my first job before I even did insurance. I was at Safari RV over on Kitsky Lane and I dealt with customers face to face every day and I really learned how to be courteous and kind and respectful and meet people's needs even when they weren't very happy. And at my first insurance job, Capital Insurance Group, I started out as a clerk and we didn't really communicate with customers very much then. Our main customers were agents and so I didn't really get to start practicing my customer service skills until a few years later. I would say around 2015 I was promoted to a commercial and ag associate underwriter and in that position I was answering phone calls from clients, collecting payments, answering questions and Capital Insurance Group really helped me.