Hi tell me about a challenging client you have worked with and how you handled it. Well I used to be in the HVAC industry and I it was in Miami so I had a lot of customers that would just be overwhelmed with the situation due to not having AC and how hot it was outside how humid so one of the things that I can just start by telling the customers to handle a challenging customer is just repeating myself over and over asking how can I help you oh I understand being compassionate about their situation makes them trust me and it will make them unchallenging just due to how they I am able to connect with them maybe tell them a personal story of how I went through things like that and most of the time most of the time because not everybody is the same they will ever overcome that challenge with me talking to me