So, again, I'm going to use Lumen Technologies as an example, just because that was my previous position. So for that one, it was internet sales, and it was mainly cold calling folks that had never been called by us before, or if they had, you know, they had one of our older products from CenturyLink specifically. So what I would first do is I'd take a look at the lead, you know, see their name, you know, whether or not they already had an account with us with CenturyLink or Quantum Fiber, you know, check to see, you know, if they did have a plan with us, how much they were paying and what kind of internet speed they were currently at. And then I would also check to see, you know, if they didn't, you know, would they, you know, are they in an environment where they're able to get Quantum Fiber, which is our highest, like, fastest speed internet possible. It was a fiber optic internet. And so I was able to determine that. So once I had that information, I would give them a call and I would say, hey, you know, my name is Maddie from Lumen Technologies, just wanted to reach out about this product we have in your area, et cetera. And what I would also do is once I was able to make the sale, I had a spreadsheet that would, you know, I would write down their name, you know, what exactly they got, when the technician was going to come in to actually install a product and like, you know, what time they should have it done by. And so that way on the day of the installation, you know, I'd check the spreadsheet on the daily, just checking to see if I had any installs that day. And I would be able to see, you know, oh, okay, so Halle Berry has an install for Quantum Fiber at 2 p.m. today. So I should check back in then and just check to see, you know, did the installation go well? You know, how is the internet doing for you? And that way I was able to keep up good customer rapport and keep up the communication as well.