My biggest challenge was dealing with a particular case where the client's spouse was involved in trying to obtain the settlement money. He was very rude, even though it wasn't his case directly, he wasn't involved directly, but he was very rude and gave me such a hard time trying to deal with his wife's case. The thing is that I asked for help from my direct supervisor, from my lead, and from other departments to help me deal with this person who happens to be very difficult and requested guidance on how, A, to handle him better, and B, getting information about how to obtain information from different providers to get it done quickly. Fortunately for me, there was a temporary solution where we could give some money to them and then have some money left over to finish the negotiation with the remaining provider. So it took a little bit longer than expected, but that was the solution, that's how it got resolved. But my biggest thing is to ask for help and ask for communication and asking for ways to deal with this type of situation, or how could it be handled better.