About a challenging time I've had with a customer. So we all know that with this job, it just comes with customer experience and there's always that one-off individual that is not so polite. And I say to that, you just have to remain calm. You do have to make sure your tone is not matching the customer. So if they're angry, make sure not to get angry. Just try to de-escalate the situation. Try to find the root cause of the issue. I would say most of the time, I just recently had an interaction with a customer and I needed to understand why they were calling in so much. So you just get some research. Ask them. Once again, I'm pretty sure it's already been pretty repetitive, but just make sure you're doing your due diligence to get to the bottom of the cause or the problem. And then from there, just find a solution. You don't have to fix the problem. You can offer solutions. I know with that, you can also thank the customer for the loyalty that they have been with the company. Most of them are not even being thanked for being with the company for so long. You can also provide advice. You can also give them tips. So it really just depends on the interaction. But in my interactions, I always, 75% of the time, I give them benefits that already include in their packaging that they're currently paying for and they don't even know it. So it may look something along the lines of, hey, Mr. Customer, I see you're paying this for this package and this bundle. However, I don't see that you're not taking advantage of this discount. Is there a reason why? And then they'll be like, I don't understand. I was never told that I have this discount. I am interested in learning about it more. OK, Mr. Customer, and then I'll explain the details of the discount and what it does include and Intel. So, again, just offer solutions. You don't necessarily have to fix the issue.