At my previous employer, I had many tough and sensitive customers. One of them was the main construction company that I was dealing with. And apart from them, there were a lot of customers like aviation and all. The main thing that helped me out to deal with them was to listen to them and make sure they understand what they want and to provide that to them timely. It took a while because sometimes over a year because I have handled customers like the same customers every year for the renewal processes. And let's say in a span of like a year or eight months, like they got used to me whenever I handled the renewals endorsement because I was the main contact person for that.