What goals, intentions, and accomplishments am I seeking by acquiring this position? So in applying for this position, one of my goals obviously includes providing exceptional customer service, streamlining the whole process, being able to contribute to an overall efficiency of the team. I intend to sort of assist or leverage my skills to the client, manage inquiries and contribute to any success of his operations. My accomplishments would obviously be measured by improving client satisfaction and the smooth handling of the insurance related tasks.