Yes, hi, my name is Dean Newman. I want to first thank Alex for this opportunity for the video interview on Indeed. And do I have any other skills or knowledge that might be helpful but aren't on your resume? Well, pretty much in general. There's a lot of things that you just don't learn in training. It just comes within you as a person, as a professional over the years. And those things are really having the skills, the technique, being tactful on that initial call in identifying the needs of your customer. In order to do that, you first must be what I refer to as listen to learn. Before you can be a good communicator with your customer, you first must be a very, very good listener. The customer will realize that you're taking the time and they'll appreciate. And that creates value in the customer's opinion, kind of like rings a light bulb in their head saying, look, you know, this is not just a robotic type of...