It really just depends. If somebody is calling me and I'm on the phone with them and they're asking me a question I really don't have the answer to, I'd probably just ask them to give me a moment while I go search for somebody who can help me. But if they come in in person and they ask me a question that I don't know the answer to, I'm just very forthright and honest. I go, I'm so sorry, that is a question I've never had to deal with before, give me one second while I go talk to my manager or my higher up or whoever's there that I know that could help me. I don't think it's a bad thing at all to not know the answer to a question unless you've been working with a company for a few years and you should know the answer to the question. But the customer doesn't know that so you always want to be as honest as possible, sweet, kind, caring, and then go and try to find somebody who would know the correct answer rather than just telling them false information because that's always going to be worse in the long run.