An example of a time when I went beyond my employer's normal job expectation to get a job done is when, like previously in my job, I worked as an account rep for Infinity Investments, and what I did was I tried to assist customers with their shipping with our client FedEx. So one time one client had more of an issue than what we were allotted time for with our calls. I still tried to mail them answers that I could help them or send them links to sites where they could assist themselves, and I would try to give them a call back at a later time if that call was taking too long because of our time metrics. Prior to that, I did work for tech support for Stefanini, and sometimes clients would get frustrated. I did tech support on behalf of Southern New Hampshire University, and I would do my best to listen to their problems, address it the first time, and treat them with empathy and make sure that all their problems are addressed and solved as soon as possible.