So, the thing that I do to make sure I'm gathering the information is I make sure that if we have a script that helps us guide the information out of the customer, it's so imperative to follow that. And I learned that the hard way because if you don't listen to every part of the call flow, it could give the customer room to get a little bogged down in information. So, the best thing to do is to ask the right questions. You don't want to ask the customer, who was your favorite doctor to see? No, you don't want to ask them that question. What you would really want to ask them is, what doctor do you see as your primary care physician? What kind of medications you take? What is your favorite pharmacy that you like using? Would you prefer having your medicine delivered every three months, or would you still like to always go to your favorite pharmacy? It's certain questions that you ask to gather the information that you need. So, you have to be ready to listen to the customer, listen to what they're saying, telling you how many doctors they see, how many times they see that doctor, how much, how many times they take that prescription, what prescriptions that you have on their record that needs to be deleted, what prescriptions on their record that need to be added. All of these things that's happening in this time frame, and at the same time, we're trying to find them a plan that works best for them, that makes them be able to do the things that they need to do. Do they need a doctor where they can go out of town to their second home and be able to see that doctor without any issues? Do they want to have a plan that allows them to see doctors that's within their network, which should cost them less money? Or can they find less deductibles, less payments that coming out per month? All of these things affect our elderly, and this is the reason why it's very important to listen to them, because some people don't have $100,000 sitting in the bank. They're living check to check, and we need to be at.