So, at my latest job, a typical day would consist of managing customer calls, mostly regarding either cancellations or upgrades. The goal for each cancellation call would be to, of course, retain every single customer if possible. I'd make sure that I was actively listening to the customer's complaints, trying to find resolutions if possible, and, you know, if I was successful in retaining them, potentially trying to get them to upgrade as well. Once calls were done, I would make sure to follow what we called a post-call procedure, basically making sure that we left very in-depth notes on the account, making sure that we were linked to the call, so putting our details on there, booking any callbacks if necessary, just making sure that everything was kind of in line with what happened on the call, making sure that once we, if any sales did happen, for example, making sure we updated the tracker. Another part of the typical day was making sure that we went through our correct security procedures, so making sure that customers' accounts were accessed under correct means, making sure that we went through all of the terms and conditions thoroughly, making sure that we gave them every bit of information they could possibly need before making an informed decision.