So, one of the biggest hurdles I've had in my current position was actually dealing with a significant customer service relationship, or relation. I had reached out to, or I had been reassigned an account for an existing client, and there was very limited documentation as far as the communications that had been made with the client. Maybe the previous associate who was handling the account had been placed on, I guess, some type of sick leave, was reassigned the account with basically no documentation, reached out to the only contact number we had on file, which turned out to be the client's accountant, which is pretty standard in this market where, you know, dealing with payroll reports, it's something that we very, you know, commonly encounter is dealing with accountants, payroll accountants, whatever the case may be. But I received a fairly stressful call from the insured, and they had reached out saying that every phone call that was made to the accountant costed them money. I explained the situation, I explained exactly the documentation we were looking for, I gave them all my contact information, I said, these are the documents we're looking for, this is the process we're taking, here's where we need to go, I apologized profusely for the inconvenience, and I'm not sure what the account relationship was, but did apologize for that, allowed the client, you know, his fair time to kind of vent on the situation, just kind of deescalated the situation, was able to express everything, and say where we're at going forward, and just really apologized, saying that I'd taken the account over, wasn't aware of the former communications, and had a pretty amicable conclusion to the incident. So that was probably one of the more stressful client communications I've had recently, but yeah. Thank you.