I definitely had quite a few challenging clients working in sales the last couple of years. Just thinking of an example, not maybe a specific example, but thinking of how I would handle challenging clients, I definitely try to be very soft-spoken, very punctual, very good at notating, very detailed when dealing with a challenging client. Anyone who is asking a lot of questions or just challenging everything, you want to make sure that everything is very clear, very concise, well-documented. You have data to back up all your sayings and all your allegations and email receipts. So I definitely think it's about staying calm, not letting your emotions come through, and just being clear and transparent with the client. I've had a lot of success with de-escalating a lot of clients who may have been hostile or frustrated and at the end getting a thank you, I understand, I appreciate you explaining this to me.