So, I'd have to say a challenging client, and I wouldn't really call him a challenging client, it's just he didn't really know quite the process for insurance for the homeowner side where he needed to get a quote from a licensed contractor to submit to the insurance. Before that was submitted, he got a very small amount, just kind of like a starter, and he was pretty upset, he thought that's all he was getting, but it was really just explained to him that that's just part of the process, and then now you get a contractor to take a look at it. We get a quote, we submit to the quote, and then we go from there. So a lot of times it's just educating people, and just listening, really, there's always a solution.