Being a service representative, you have to be very adaptable with your personality to whoever you're speaking with. You could get somebody who is, you know, the complete opposite of you and they won't like talking to you unless your personality can adapt to what they need. You can get somebody who is just like you and they would love you. So I do believe that being adaptable is one of those. I also believe that having the ability to take control of a conversation is one of the biggest ones as well. Just for a sales standpoint, if you're not very dominant with your sales then you'll get talked over a lot.