The number one skill I would say I have is a willingness to learn, a drive to help customers. That's always been a passion of mine, whether it's been internal or external customers. I have very high level of adaptability, I would say that is my strongest personal trait. I can learn information very quickly, I can apply that information very quickly, I learn from my mistakes very quickly, I can handle things on the fly, anything that's being thrown at me. If I don't know an answer, I'll sure find it, that sort of a situation. I feel that my tone and demeanor brings a good, calm energy to any customer interaction. I've always found success in helping customers in any way, any position that I was in, whether that was in home equity where I described, or collections, anything of that nature, I'm able to just really calmly and happily assist customers. They say talk with a smile.