I don't know what happened during the second question, but I had a technical difficulty, so I'm answering question number two partially right now. Essentially, I do have a lot of experience client-facing and building relationships and maintaining clients over the years for multiple deals and referrals, and I really did a good job at building rapport and connecting with people. I believe I have good interviewing skills, and I am great at fact-finding and helping people find solutions to the problems they're trying to solve or what they need out of the product they're seeking, so I also was able to maintain a high customer satisfaction for years at Kia, working in the internet department and maintaining high over 93% satisfaction with clients on hundreds of transactions per year, so I have a lot of experience in that and have had systems to hold me accountable and monitor my customer service and ability to do a good job with clients when entrusted with their business. Now as far as task orientation versus relationship-driven, I do like getting things done and being productive, and I also really love people and maintaining relationships that last for years so that we continue meeting their needs and earning their business and having symbiotic relationships. And I believe to build those relationships, we have to be on task, we have to be punctual, and we have to be able to meet needs by having integrity doing what we say what we're going to do, so I very much believe both of those are important, and I'm definitely probably lean a little more relationship-driven, but that motivates me to complete tasks to their satisfaction and meet the needs of both the company I'm representing as well as the needs of the clients so that we can benefit from that mutual relationship.