So, for the last four years of my career, I was a business center development manager at a Chevrolet dealership in Austin, which is a lot to say that I was kind of like a customer service manager, essentially. We handled everything from the cashier to loaner vehicles, all of it customer service related for the service department. So I, for the past four years, that's what I've been doing. Escalations, especially for the employees who couldn't handle that. So I've definitely have had plenty of experience with angry customers, happy customers, and everything in between.