I had two leasing agents disagree over who ended up signing a client, and they both put in a lot of work. One had started the process, and one had kind of ended the process, and they were disagreeing over who should get the commission for that. Both had valid reasons and points, and this was early on when I was working for this company and managing this group. I sat down with both of them individually, got their viewpoints, listened to what they had to say. It was really interesting to hear both of them tell very similar stories, but from their own viewpoint. We ended up just being able to split the commission down the middle. It was the easiest way not to cause friction, and they both earned it, frankly. That taught me how to conflict resolve in the workplace in a way that keeps everyone on the same team, doesn't create long-term animosity. I was happy with how that resolved, considering that both of them were pretty fired up about it. It was a substantial sum of money to someone that was 21 years old at the time. To be able to get that done for them felt good in the way that I handled it and was able to listen to them, view their feedback, tell them what the other person was telling me so that they didn't feel like it was too one-sided and take it from there. They both still have good relationships to this day.