When it comes to a call center environment, just like any insurance, you're going to have metrics. We're given the metrics, how many calls and how many did you sell. A lot of the times, people have done the research and they see the marketing. They were really big on making sure, like people that called back in, so they got a quote already. They've got brand reports. How many of those did you really close because those are big. I think on the agency side, it's going to be how many calls do you make a day sometimes compared to, because in a call center, you're only taking so many calls, but the metrics are kind of worked out for you in the queue system, so you kind of have to create your own workable queue system. We all know for every 100 no's or 99 no's, the 100th is a yes, right? That's what I'm trying to say. One out of 100, right? Sometimes you may have to call more on the agency side because it's not an inbound call center with all that millions and billions of dollars of marketing is not funneling into your phone, right? Where I have been in that situation, so there, it's pretty easy to meet for sure. If you don't meet, it's almost you're not answering the phone. Exceed, sometimes pushing, if it's sometimes $16 cheaper, stuff like that, you can explain it better. They just don't want to have to call another company. Sometimes $20 means a lot to some people per month, especially when it comes to insurance, so always making sure that every call, you're explaining everything just because you've talked to them before, not rushing through things because you may re-explain something or stay in that smooth, as I say, slow is smooth, smooth is fast, right? Always stay smooth, never rush through, and that usually will allow you to exceed them because sometimes when you're going smooth with them, they may hear things that they don't with somebody who's eager to get a sale only for just an auto when it could have got the renters or the life with it. I would definitely say just making sure, even if everything's done, kind of go back through it, recap, make sure nothing's missed. All T's are crossed, I's are dotted twice if need be.