As A collections manager I was expected I had quarters each month for how many millions of dollars I was expected to collect And I had to get all the collators any collator that was felling I had to motivate them coach them and train them to get them up to par and make sure they had their goals Monthly goals were a million dollars a month And so what I was able to do was to actually Get all the collators on the team to collect at least 1 million dollars Per month and that was even when they had missed some skills What I did was listening to their phone calls in the areas where they were sufficient or they weren't like Compromising with the customers and put the customers on different Programs we had to make their bills reduce Then I would teach them how to negotiate better