learning to get along with all walks of life. Because during, I've been a loan officer before and that's a forward-facing customer service position. You come in, customers are upset for X, Y, and Z, and you learn to stay calm and handle their concerns. At interstate billing, I was also customer service, but it was not forward-facing customer-wise. It was on the phone and during email. And you just learn how to communicate through email, make sure you fluff it up so it doesn't come off as mean, rude, blunt. Handling on the phone calls, same thing. You learn to deal with their personality and you go from there and let them guide the conversation. If they're upset, you understand it and just listen to them vent because you do have situations where customers or clients are upset.