In my role as a senior auto liability adjuster in claims, I encountered a situation where my team member was consistently missing deadline on a processing claim time, which affected our overall performance and customer satisfaction as a team. As a senior member of the team, I felt it was important to address this issue directly to ensure we met our goals and maintain our commitment to excellent service. I initiated a private conversation with my colleague to understand challenges they were facing during our discussion. I learned that they were overwhelmed with their workload and lacked certain resources. I proposed a solution by suggesting redistribute some of the claims among our team and offered to help prioritizing their task. Additionally, I arranged a meeting with our supervisor to discuss potential adjustment to our workflow to better support the team. As a result of our collaboration, we improved our efficiency and met our deadline more consistently. I was able to help the whole team, also my colleague felt supported and was able to manage their workload more effectively, leading to better team morale and enhanced customer satisfaction. That resulted in a continuance every month, one or two meeting to see who needs help, if we can help them out. This experience reinforced the importance to open communication and teamwork in overcoming challenges.