So, in my primary role of pet grooming in the past four years, there is a lot of different haircuts that can go on to a dog, so we obviously have to try and give as detailed notes that we can throughout each of our clients. And there was an issue one time where there was just notes that weren't super clear in the computer, so I wasn't sure as to what I was really supposed to be doing on the dog's haircut. So, in order to resolve that conflict with the team member who did write those notes about the dog, I really just tried to consider her perspective on how she was trying to explain herself. I went up and kind of had a little one-on-one chat with her and really collaborated with her on how we can adjust our communication styles to better fit a flow where we all understand what we are trying to get in the notes, and I really think that that got through to her. We worked together and we made a little kind of cheat sheet, I guess you would say, as to what should be included in every single note for every single dog, and yeah, we really worked together through that problem and made it out just fine.