Hi, my name is Jacqueline Barnett. I would like to go ahead and explain a couple of experiences that I've had at my current role in a urology clinic. We have patients come in and we take their insurances and they are required to pay a copay. We have had a couple of times where they are unable to pay their copay. So at that point, I have reached out to our billing department and have asked if there is any way that we could go ahead and excuse that at this time because of what the patient is coming in for, and billing has approved that. So at the end of the day, it is a company policy, but I felt that I needed to go that extra mile for the patient for especially what they were coming in for. Billing did go ahead and approve that, so I was able to waive the copay for the day just because I felt like the patient needed that extra support of being able to see the doctor instead of having to go elsewhere where they were able to be seen that day and they didn't have to pay that copay, which made me feel great.