My least favorite part of my chosen profession, you know, being a receptionist or admin position, is when the customer is unhappy or the client is unhappy. I've had multiple occasions, you know, where people were upset with bills and whatnot and, you know, I consider myself the gateway between the client and the professional, you know, insurance agent, doctor or whatnot, you know, I'm that face and, you know, I always keep my composure, you know, I'm sorry ma'am, sir, you know, but it's hard because I do feel that things get taken out on that receptionist position person just because they're that face and that is my least favorite part, but I know how to deal with it professionally and kind and courteous and although it is, I mean, it's hard. It's hard because people don't realize that you are just, you are that face and it's not my fault, but I'm here to help.