So, how do I handle difficult customer interactions? First and foremost, what I do is I empathize, you know, whatever situation they're in, whatever emotion they're feeling, empathize, apologize, put myself in their shoes, and ultimately reframe the situation in a win-win kind of orientation, right? So, how is it that we can both come to that goal where we're both satisfied, happy? You know, oftentimes, depending on the situation, and I've been in many, working at a grocery store, selling cars, there's a lot of de-escalation, and you ultimately just got to meet them where they're at. If they're frustrated, you have to, you know, make sure they know that you understand they're frustrated and how you can address those frustrations, because ultimately those people don't want anything else other than just to be heard. So that's usually how I handle difficult customer interactions.