I was a coffee studio manager at a coffee shop, and I had a teenager that he was very talkative while he was working. He was my employee, and that was a problem while he was working. He would be talking while customers were there and saying inappropriate stuff. So, as a manager, I had to put him to the side and talk to him. Very professional, but to him, he got very loud and rude, taking it another way, which I remained calm and was very respectful. And I got him to calm down. And what I learned from that is that everybody reacts different. Everybody does react different, but you just have to talk to people. Just talk. Everybody has to use their words.