Handling difficult customer interactions I think is a real fine art. I think first and foremost it requires listening. Most people who are being difficult want to be heard. They want to know that what their concern is is valid and that somebody is listening to them. So that I would say is my primary go-to is stop, slow down, listen, take the time to fully engage with the individual. Make sure that they know that you are present, that you're empathetic, you want to help them whatever the situation may be. And that has been the best strategy I've been able to apply over many years, many different experiences. It's just getting down on somebody's level or up and make sure that you take the time to listen.