I'm so sorry, I don't know if you can hear this, but I think you can hear me, so, hi. Okay, I am so sorry, I apologize for that technical issue, however, if you made it to this point, thank you for your patience, and then I'm just going to restart it, so, beyond my academic background in computer science and having an above-average understanding of technology, I also have been working in customer-facing roles since I was 15. I have diverse experience dealing with multiple personalities and unique situations. I also have first-hand knowledge of insurance, as I have family members who rely on health insurance and have been in an accident myself, making this beyond a job on paper, but something I can connect with others on a more personable level and have personal motivation to want to log into every day. Thank you for your time.