So, how I go about gathering data, first and foremost, would be research, right? Nowadays you can find most information online nowadays, so definitely using your research, going to the website. Even when I applied for this job, I checked out your website, I checked out, you know, your core values, things like that. I went to your information page, things like that, because you want to research everything, including the job that you're applying for. Asking effective probing questions, that's huge, especially whenever you're taking calls inbound, outbound. You have to be asking the right questions. They can't just be any old questions, they need to be effective probing questions for the information that you're trying to gather. Observation, if it's in person, a lot of things you can just observe things and learn from them. Group discussions, you know, using resources as well, like your peers, your co-workers, reaching out and asking them for information is another way to gather data that you need. First and foremost, I would say research and effective probing questions.