If I were asked by my current boss what I'd do to drive him or her crazy, what would the boss say? Although empathy is a great thing to have when you are trying to, you know, relate to customers and, you know, speak with them, being empathetic is a good thing. However, there are certain instincts where you need to be a little bit more stern. So I'll say what would drive my boss crazy would be more of my sternness because they'll say, hey, you're a little too nice. You need to be a little bit more, um, um, I'm very empathetic. So it just really depends on the situation. I always try to place myself in the customer's position and whatever they're feeling. So I'm like a person that watches a movie that cries. I feel the pain through the, through the visual. So my empathy sometimes can be a little bit misused as I can say, um, however, I'll just say being more stern will probably drive them crazy with that empathy. So I need to be a little bit more stern. That will probably be the one thing that will say, hey, you, you, you just got to hand it to them. You know, like I'm very direct, don't get me wrong, but I'm going to be empathetic as I'm being direct if you understand what I'm saying. But, um, being more stern, definitely the empathy will probably drive them crazy when I use it on every single call. However, I am learning to be a little bit more stern.