One of the most important things that I learned from my previous positions is being fully transparent with the people that I talk to. These people that are shopping around for insurances are usually shopping because they have a certain frustration. It could be that something's not clear with them. People have told them certain things in the past and the outcome has been different. So every person that I talk to, I make sure that I'm fully transparent with them, what they're getting, what they're not getting, because that could also be an issue where people are under the impression that they're getting a certain feature in the insurance policy and they actually don't have that feature and it results in a tragic issue at the end when somebody has a tragedy going on, such as a car accident and they believe they have a certain coverage and they don't and their claim gets denied. So I make sure that I'm fully transparent with them on what they're getting, what they're denying, what they're getting, what everything does and what they're denying, what exactly is that they're denying. That way when something happens, they for sure know that they have this type of coverage and they do not have a certain type of coverage. I also like to make myself accessible to people and make sure that through my transparency, they know when they're able to reach me and through that, be able to make and develop more connection with the customer. That way the customer, whenever something happens, they can be fully transparent and tell me whether they've been shopping around or they want to take a look at certain coverage or why their price is going up. I believe in transparency and honesty. Those are my very important values because that develops the connection with the people and makes it long lasting.