I'm always very honest when I don't know the answer to the question. I usually take the customer's side and just kind of say, hey I don't exactly know the answer to the question you're asking but just bear with me one moment while I reach out to a manager or someone that knows the answer to the question you're asking me. That way I get you the correct information and there's no misinformation. I definitely don't like to give misinformation because it confuses the customer, it confuses me, and we're both just not on the correct page. So yeah I definitely always reach out to a manager or a more experienced employee who may know the answer.