I had really a tough tough customer way back before when I was working at Verizon and one problem that he is actually a bugging with is because of his high bills and because one of the agent did not actually explain it thoroughly as to why he has charges hidden charges and everything that includes in the bill so what I did is instead of actually really aside from explaining why he has actually high bills I also gave him like some type of form of credit to win his heart so that he would have again that assurance and that confidence that we are really for them