 So the way that I handle difficult customer interactions, good example would be where I currently work, which is a pet supply store. And you'll have customers that will come in, ask you for advice or they will sit there and say, "You know, well, this is what I heard, yada, yada, yada." But the most difficult thing to deal with is customers that will continue to talk and talk and talk after you've finished helping them and the way that I'd handle those situations is by going softer with them to leave that conversation out. Other interactions where customers were difficult, where just, you know, I rate angry customers where they just want to be accommodated to and feel like that they matter. So with all of that, I usually, you know, I always come in with a soft tone and help them out to the best of my abilities. And if they do get to the point where there's nothing else that I can do, I usually refer to our policy. Unfortunately, I've done everything I can. My manager told me what I can do. And this is what our policy is. But always take a soft tone with customers.