What I've learned from my mistakes is that I need a lot more training, I need a little more being assertive probably, and I just feel like I need a lot of training to get me, I know the products and I know the good and the bad about them, but I think I need more selling techniques to try to impress upon the people about why they need insurance, and I'm sure that comes with training, but that's, I've learned a lot but it all boils around to training and being assertive and not being shy, be willing to accept no for an answer. I believe with training and a little better direction than what I've been directed into that I can be successful meeting my goals and exceeding the goals and making this agency proud to have me, and so that's what I've learned. Thank you very much for this opportunity.