I'd say a little bit about myself is I'm very goal-oriented. I do well with hitting sales numbers, things like that, and being able to help customers get what they don't even know that they need, being able to break down policies, things like that, to help them understand exactly what they are purchasing, what they're getting. It's really about what the customer wants, but a lot of times they don't know what they need until you can explain it to them better.