So, obviously, this is going to be my first job in insurance, so, you know, I will be able to bring some prior experiences from other jobs. I have tons of customer service experience, working for GE Money Bank, working for Skull Shaver, which is a very successful e-commerce company. I have a background in management, where I was managing a restaurant, one of the busiest franchises in the Southeast for Jimmy John's, so I'm used to staying organized. I'm used to being diplomatic about my decision-making, and in my most recent role, they made my role a hybrid role, where I was also the solutions manager, where I was just naturally good at finding ways to improve things, make things run more efficiently, so just being that I've worked adjacent with insurance in the past, and my experience in customer service, I feel like I was a natural to work in insurance.