Dealing with difficult customer interactions is obviously not something ideal or that most of us enjoy dealing with, but it is something I do have experience with as well, especially working in industries like banking or insurance involving things like finances or people's homes or vehicles, anything like that, that can always be a touchy subject. I think it's important to remember that oftentimes when you are dealing with difficult customers, these people are not upset with you personally, you are just their de facto punching bag because of the situation, and you have to just take what people say with a grain of salt and kind of kill them with kindness in that sense. You are always going to encounter difficult customers, and I think it says a lot about a person as to how they interact with them back.