I handle difficult customer interactions by being a good listener. I listen to the customer, I listen to why they're upset, don't interrupt, let them kind of vent and get it out so that I can really have some time to identify what the problem really is. I'll see if I can confirm that problem and then move forward with how I can fix the problem. That's typically how I handle difficult customer interactions because a lot of times people just feel unheard. So listening is the biggest way to kind of de-escalate a situation. And I know there's some people that you just can't make happy. However, you know, you can always be respectful, be polite, let them know that they're heard and move forward with how we can resolve this issue.