Having worked in the finance industry, there was, of course, a lot of different goals to meet. I think for me personally, one of my goals that I strived to meet was having a quick call resolve. Within the company, I held the lowest call average on the team, so my calls really lasted well below seven minutes. I was able to meet the customer's expectations, solve whatever issues they were having, and I also had the lowest amount of errors. I actually topped the scoreboard quite a few times for being the person on the team with the fewest amount of errors. I think just being able to quickly resolve what the client is looking for and being able to do it correctly is probably my biggest goal. I met that goal many times. I think in this day and age where people are leading very busy lives, they have things to do. They don't want to spend 30 minutes on the phone trying to get an issue resolved. They want to get it resolved, and they want to move on with their day. I just want to be the person who can quickly fix their problems so they can get on with their day and do whatever they were doing, be at work, spending time with their family, going out to do something fun. The last thing you want to do is spend all day on the phone. I feel confident that that is one thing and one goal that I have set for myself that I can adequately meet and go above and beyond for.