that calls and immediately starts cussing. We've all been there. It's daunting and we have to deal with it. One thing about me is I let them vent. Sometimes it is just you have to let them vent and you just don't take it personally. It is sometimes just cathartic to let a person get off the scene so then the anger and the hatred is out and then you could go okay so let's talk about insurance. Let's talk about helping you out. Let's talk about solving the beast. Okay let's talk about just going through and getting what you need and what I can with my hands what I can do. And again not taking it personally, not raising your voice, not getting mad, not getting snippy, not getting an attitude. You treat them with kindness. You kill them with kindness.