I began my sales career with Comcast after I transitioned from the repair department, which was known for having a lot of irate and angry customers. I usually had to calm them down and pivot and try and upsell. That is what caught my sales coach's attention on the floor and led to him recommending me to apply for the sales position. That in turn helped me become one of the best sales people in California for Nationwide at the time. And it's always been sales and customer service from that point on. I did transition into a managerial role, but that was combined with the commercial lines account manager position I held.