I don't know a whole lot about your agency. I've been in Jacksonville five years working claims and in a virtual environment. I know claims. I know customer service. I know people and I'm a person who's very versatile and I can adapt in new situations. I've been in the insurance industry about 20-25 years and I've worked many lines of insurance, commercial, personal lines. I've worked catastrophes so I've dealt with people in their worst moments which is a challenge but I think I represent most companies well when I know how to empathize with customers. I know how to serve customers and service is key in this business. If you don't serve the customer, you're going to lose them and they'll take their money someplace else because the customer is...