When being the general manager at Chipotle, I had many encounters with issues with team members and with the crew members, and oftentimes I felt the best way to go about the situation was to immediately communicate. One specific example was that a person kept falling behind on their prep work, so every time they would do that, I would ask them what happened, what are the steps we could do to move forward, and every time we left these conversations, both of us walked out better and we had a solution to move forward with.