My goals for professional development are to make my way up and make my way to being one of the top customer service representatives that I can be. I enjoy helping people, I enjoy seeing people happy, and doing so brings a smile to my face and allows me to feel as if I am making my way in the world, doing something good, helping people. Being a customer service representative, I know a lot of people don't like the position, they don't like the idea of being under others. I don't mind that, but I do eventually want to work my way up into being a supervisor or a manager. And, you know, being a customer service representative is just a part of that. You have to work your way up slowly. You can't just get to the top out of pure luck. It's not going to happen with most people. Being a customer service agent, I would take my time and slowly work my way up to possibly being a supervisor, possibly getting to a management position, being able to coach others, being able to see how others do. As I said, it's a step forward. There's no such thing as a step backwards when you take on the work that you need to take on.