Well, I am currently a customer service representative or an insurance agent for USAA working through T-TEC, and I am currently editing auto policies. I will edit auto policies, we do billing, all billing matters. I will also go over policies with customers to let them know why rates increased, things like that. We will also make changes and apply discounts to the policies, and I really enjoy doing insurance. I think that it is something that helps people in the long run, and it just, I know for me, it helps me feel better protected when I know I have a sufficient amount of insurance coverage, so I enjoy doing that for others. And I've also worked as a debt collector with Transworld Systems Incorporated. There we were charged with contacting customers to receive any owed balances on past due debts, and there I learned a lot of negotiation skills and de-escalation skills, also a lot of time management.