market, I think that by getting out of the other position where I was just doing back-to-back calls and I wasn't really, in my opinion, gaining the knowledge that I needed versus what was being given to customers in a script, I feel that being with a smaller and one-on-one company that deals with the community, I can better offer my services where the customer that I'm dealing with is already familiar with the particular company that I'm working for. So basically, I would be just bringing my customer service experience and my ability to have empathy and understand that particular customer where I'm not being forced to rush them off the line because of anything in particular. It's just that they understand that if they have any questions or concerns, they're welcome to call me direct and get the assistance that they're looking for in a timely manner.