Well, my previous job was as a customer service representative and we had what is called metrics. We had different metrics. We had QA, quality assurance metric. We had customer satisfaction. We had average handle time. That is how long this call is going to take or like an average of every call. So we had all that metrics or goals if you want to call it like that. I was really good with them. Honestly, I always reach most of them, but especially the quality assurance metric because I've always liked the fact of follow the policies or the laws of the company. And I always like to give a good customer service experience as well. So I was able to reach all the goals most of the time. The average handle time, that was another goal. As I said, it's the time that it takes you in every call. I was good at it, honestly. I try always to make it easier for the customer and go exactly and give them exactly the information, the exact information they needed to resolve their issues. So I had those methods to reach some type of goals.