So the question is, what was the biggest challenge you faced in your last job and what was the outcome and how did you resolve the problem? So the biggest problem was there wasn't a standing CRM, customer relationship management program in place. And I had, I said, here's what I'm going to do, I'm going to get a free trial from ACT by Sage. I'm going to use that. I used that, showed them what the results were on this. They then decided that they were going to try to develop their own internal CRM program. And then I had some input on that. It's evolving, it's still evolving. I said, here's your, you have off the shelf programs that work pretty well. Salesforce is a good program, ACT, just because it's been around for years, it actually precedes Salesforce or we use PeopleSoft at one point in time also. But that was the biggest challenge was actually getting them convinced to use a CRM program. It just makes things a lot more efficient, it tracks what you're doing. In this case, you're working with agents that were trying to sell commercial insurance and what the progress was, what the conversations were, what the actions that you took place and what you need to follow up on. The, find out what the advantages were to using a CRM, what you want that to link with, especially if you could get it to link with Outlook. And then keep it simple because you had several people who were going to use it. So you want to keep it simple in design with the fact that it's going to be the end users that need to use it the most. It's got to be tailored to their needs, management, great, but it's, you know, if they want to pour a portion on that, they can tailor it, but it's got to be simple enough to use and pretty efficient to use for people on the end users on that, which is the consultants. So anyways, thanks.