So, any time working with any company I've ever worked for, if I ever do not know an answer to a question, the first thing I do is I reassure whoever it is dealing with clients that I let them know, like, hey, I don't know exactly the answer to that, but I always make sure that I reassure them that I will find out, especially from my higher ups, pretty much the answer that they're looking for, and I always make sure I reassure them that I will find out immediately so the answer can be given to them as soon as possible so the process gets completed.