I did experience a problem with a team member at one time when I was training someone, and I was trying to explain to her our practices and how our facility operated, and she kept telling me how she already knew how to do the job, that she'd been in this position before and that sort of thing, but I just calmly explained to her that, yes, you may have done this work before, however, we may do it differently here, there's different schedule to the way we do things and that sort of thing, and after that she just kind of calmed down and started listening because she realized that, yes, the work may be the same, but the way it is put out and the operations weren't the same.