First is to talk to them like regular people. Don't talk to them like an insurance adjuster or an agent or anyone that's in the industry at all. Talk to them as if someone who has no knowledge of it, but that's very intelligent. I wouldn't want to speak to them in a way to insult them, but I really would like to speak to everyone in a way, form, or fashion that they can understand. I wouldn't talk in company terms or abbreviations or anything like that. I will make sure to ask repeatedly if they understood, if there was anything else that I need to clarify. The difference in cultural differences is not really a big difference once you really understand people, and once they do understand that you're a regular person and you can speak to them in the terms that they can understand, it makes this way more easier.