So I actually really like this question because that's a big part of why I like insurance because I like building those relationships with the customers and being able to have those customers be the ones that want to talk to you again or they want to only speak to you and follow up with you. That's a really big reason why I got into the insurance because I was interested in the insurance aspect but also just having that customer communication and talking to people all day. I love doing that. So I think the strategies that I use the most are just having that common ground with people or even just having similar experiences going off of that but I also love to hear about their lives or even just why they're shopping for insurance I guess. So I love to ask questions but I also show a lot of empathy and appreciation for just their phone call. I just love talking to people and having those relationships because that goes far. I know me personally, I would love a great relationship with anybody even if it's just insurance. So having that relationship is really important to me and having that experience for them I think is important as well.