All right, next question. How do I go about problem solving? How I go about problem solving is I diagnose the situation and I try and find the root cause of the situation. I try and make sure that I understand the issue at hand. And after I go and evaluate the situation, I do, you know, access of elimination. I try and do, you know, see what I can do to eliminate the problem at hand at all. Of course, if it's over my head, if it's something that's out of my reach, like, you know, that has to have a manager's approval, then, you know, I'll make sure I resolve all assets before I go to the manager, but I am a people person. So I usually go about and try and make sure I, you know, make sure the customer is satisfied. So I make sure I solve the problem as best as possible on my end. I make sure, you know, I'm trying to make the customer happy, but, you know, there's some unforeseen situations where you just can't do, you resolve the issue. So therefore that's when I'll go up. But like I said, I'll try and make the customer happy. And whether it's, you know, given, you know, revising a copy, sending another statement out, whether it's giving a refund, of course, we want to make sure we don't, you know, give out too many refunds, but you know, whatever the, that can make the customer happy. That's not going to jeopardize the company. That's what I'll do.