So when it came to my last position, we would basically have a metrics-based monthly goals of ours where we would try to ensure that the first of the month versus the last of the month we saw a difference, as well as that our trajectory was continually going higher. For me personally, one of my metrics that I tended to fixate on would have been my silent and hold time. Initially, when we first started the position, we were given a lot of leniency towards a little bit higher hold time, if not silent time, since we were new for the material. And what I tried to do instead of putting my customer on hold, I implemented tactics to ensure that instead of placing them on hold, I would still engage with my customers, tell them that I would be silently sitting there with them as I'm researching the topic that we're investigating or reviewing the coverage itself. And from there, I did see a significant drop in my hold time and as well in that aspect, it did also bring down my silent time since my customer wasn't waiting for me to get an answer. I was able to engage, answer any other questions that I was able to as I was investigating the meat of the conversation, the big question that they had. So that was one thing that I personally saw with my metrics. And when it came to the other stats, such as QA, HT, anything like that, I would continue to meet it, if not exceed it in certain months, especially with the slower months, able to get my calls in and out in an orderly fashion as well as engage my customer so they don't feel like another number that was pretty consistent in those aspects. But with my personal goal, the silent and hold time was where I saw the most improvement in a short amount of time. And when it came to other goals such as surveys, we did also have monthly survey goals where whomever had the most surveys would end up with perhaps like a gift card, a 15 minute break, anything like that. And I did meet my goals with that pretty regularly. I would be at least, if not the top, I would be at least in the