Tell me about the goals you were given at Lasker and position. How often did you meet or exceed them? Well, I work as a customer service representative for an online retailer vision, and I typically handle customer inquiries and complaints via phone, email, and chat. And I use clear, polite, and empathetic language to communicate with customers and also resolve their issues. Patience and active listening are my particularly strong points. So even when customers are angry or annoyed, I always manage to convince them we're doing everything to sort out their problem as soon as possible. Also, I regularly follow up with them to ensure their satisfaction and loyalty. And for the last three years in a row, I received positive feedback from customers and managers for my communication skills. I also increased the customer's retention rate by 15% and increased sales revenue by 10%.