For me, I have a lot of customer service experience. When I was in high school, I started with Chick-fil-A. I worked in many different positions throughout the years, all the way up to five years, six years ago. And I was able to work for nine years at different Chick-fil-A's, helping with people's first jobs like the teenagers, just building up their confidence and also just teaching them the ropes. And to top all of that off, it's just working with teams. So for me specifically, I have been in different positions, even with Chick-fil-A. I've also worked for the YMCA. I've worked for other places that have just supported customer service wholeheartedly. And that's what insurance broking is all about. It's about helping out the client and figuring out what's best for them and how we can go about getting them that. But regardless of the situation, it's to be transparent with them throughout the entire process. It's like, hey, this wasn't able to get done, but we have this. It's like never come to the meeting empty-handed, always come with them with, hey, humility and a solution.