A time that I went above and beyond my normal job expectations is with AAA Life Insurance. I was an underwriter during this time and I helped an agent with his customer be able to receive the medical records that were needed in order to receive the life insurance that they were interested in. I also helped the client walk step by step in how to get these records in order to secure the life insurance policy that they were looking for. This is above my job duties where I was just an underwriter, not necessarily the person to go to to help you find your records. However, I thought it was necessary in order to secure this policy.