Hi, I'm Orlando. The first question here is why am I looking for a new job? Well, I am about to graduate with my MFA in acting from the University of Iowa, and I'm looking for a better job opportunity than the one I have right now, especially because of the lack of income that might be coming in after I graduate. And I really do love customer service, and I really love talking to clients face-to-face, so that is one of the reasons why I applied for your job specifically. I really like helping people, and I like making people feel good. As an actor, that's kind of what my job is, to make people feel something, and I really particularly enjoy making somebody feel good. So if I can help them with whatever they need, whether it's their insurance claims or keeping them calm if something were to happen, that's what I would like to do.