In most situations, I'm a very by-the-book kind of person, but when it comes to honesty, I believe that customers prefer maybe to hear your honest opinion versus one that sounds cookie-cutter. Mostly, I'm talking in terms of past customer service jobs. They'll ask me things that I'd recommend or if something was good, and most companies want you to kind of make it appealing, I suppose, but they were things that, of course, I thought would work better for that customer-specific situation versus just blanket by the rules. So in terms of being honest to someone, I think that goes much further in terms of loyalty and appeasement, I guess, maybe that's not the right word, but having someone trust you, I think, is pretty preferable and generally keeps people coming back. So anytime I'm told to say just the blanket statement about things, I'll generally give my true opinion.