My name is Lisa Ramirez. I'm over 10 years in customer service experience. A lot of it revolved around the call center type of environment. Then I do have over five years of insurance servicing background with property and cash receipt. Some life policies I did service. I did not write those policies, but I did service them. I also have some experience with umbrella policies. When I first started my insurance journey, it was with a non-standard product, so I really took pride in being able to handle a lot of escalated clients and a lot of escalated calls. I'm sorry, I have a little bit of a sore throat. I do also pride myself in being very empathetic. Naturally, it's what helps me speak to my clients and customers and really get to the bottom of what they need and how I can assist them without having to feel like their words, if they're upset, affect me. I usually can get to the root of the problem pretty efficiently, and I'm able to help my clients really well.