Well, there was a time that I was doing some customer service as a supervisor, and I followed the guidelines, followed the rules, followed everything I'm supposed to do. But this is one of those situations where I needed to go above and beyond, and I had to kind of go outside the normal, and I had to use a little bit more of my supervisory position status. I did things to help the customer, did not do anything to hurt the company. I did things because I needed to resolve the customer's issue, and I stood up and made the decisions, backed my decisions, and it was proven that the decisions I made were correct. So, I'm that person that will do whatever I need to do to get the job done, but I will not put the company in jeopardy, or myself, but I still will get the job done.