The intentions and goals that I wish to accomplish by acquiring this job is to create a connection with people to establish like a relationship where they're not afraid to give us a call and ask us any questions because I know from personal experience when I call my insurance company, I would like somebody to be on a one-to-one level with me and explain things in detail. So that is my goal with this job is to establish connections with individuals and to make them feel comfortable in any of their insurance questions.