sales process. My sales process is gaining their trust by introducing yourself, kind of what you do, ask if it's a good time to talk. If it's not, let them know that you could call them back or they could call you back and leave the right numbers, leave your email, leave a cell phone where you can be reached at any time because this is something that you want to go over every detail with them to get the best offer that's right for them. But it's building the trust and the relationship together and that's my sales process. It always was building relationship out of trust.