Um, so I was working for this credit card company and this guy was in the process of buying a house. And, um, I don't quite know, like with the, um, like, like how, like how you go about buying a house, but he has submitted his offer to buy the house. And apparently in between the time he submitted the offer until, um, that moment he called me, he received a late fee and then they must have found other late fees from years ago. Like it was just a mess and it was stopping him from being able to move forward with the purchase of his house. So of course he called, he's irate. He's like, he's irate, but he's like, um, you know, you can just tell like he's desperate. He just wants some help. And that would have been a time that if I had just, if I could like blink my eye, turn the key, press a button, I would have made all those late fees go away for him. And I would have felt like that was justifiable. Um, and like, I don't know, do a workaround. I don't know. Um, but unfortunately I wasn't able to do that. I was able to take away a few of the late fees. I just not, I just wasn't able to take away all of them that helped. Um, you know, the, the few I took away, but you know, it didn't help like he needed it to help. So, yeah.