Well, essentially starting off to defuse a situation if an upset client or customer, well, firstly, you have to stay calm. It's not good if both people are upset. Don't allow that one client or customer to trigger you into acting out of your emotions. But just letting them know that you're here and that, you know, you are open to hearing anything that they have to say, but also communicating in a positive way. It doesn't do any good if both people are, you know, throwing fuel to the fire rather than just saying, hey, I get that you have your frustrations, but I'm here to assist you by any means. Yes.