How I handle difficult customer interactions is definitely something that has taken me a lot of training and work But as a manager at my job currently, I feel myself as a representative of the business So I definitely try to handle things with a lot of care, you know I've stated it before I'm very outgoing. I try to definitely try to make the guest feel a little bit better I'll definitely try to speak to the customer, you know Definitely try to be as human as possible with them because sometimes especially working at the job I'm at now, you know sometimes people are just having the worst day and all they want to do is come see a movie and Sometimes they just kind of take it out and all I try to do is make them feel better and I'll try to resolve the Situation, you know as smoothly as possible as to de-escalate it. I'm definitely a de-escalator in that situation But I always try to do it, you know with a smile and I try to Make sure they see that I'm being genuine and that you know, I completely understand where they're coming from