Empathy. Empathy is a big one that I have. Understanding. The patience to listen to what is being said. The patience to help come up with an idea. Or not necessarily patience so much as the creative thinking. To help come up with an idea that can get the person where they're wanting to go. Most people don't know a lot about insurance. They just know that they need it. In some cases they don't even know that they need it. So being able to explain that and having the communication skills to explain why you need insurance. Or why something is on their bill that they're not completely understanding. And just being able to be there to help and answer the questions that are needed.