Having worked in customer service for over 25 years like I have, I definitely feel I've built up the skills to deal with difficult clients, to know how to do that in a very, you know, personable way. I think that my ability to stay calm in situations where people get a little bit upset, even irate, helps me win over clients in a beneficial way, and is beneficial for the company. I think that my skill set will prove that. You know, I've worked in an office for a long time, and worked with people for a long time, so I feel like I have great experience with this.