Problem-solving at work I go to any kind of manuals or any kind of training that we have. A lot of it just comes from my skill set that you know I've been in the insurance industry for 26 years so a lot of it has to come from that. I do like problem-solving. I will let the customer know we don't know everything and if I don't know I have no problem going and finding an answer and let them know I will have to get back to them because there's no way we can know everything right off the top of our head.