I had a guest had to go service room had a service call and I had a service call in the room one one night and the guest called me because she couldn't get channels I think 2060 channel 60 was Fox News I explained to the guest while keeping a smile we're not in charge of the cable network and she like oh you cannot limit me just for me watch my news while keeping on the smile with the guests I'm explaining to her we do have satellite cable so it might be rainy or cloudy outside but I will call the cable company find out what's going on and to our meet back with her within 30 30 32 hour depends on how long I'll be home I've called up the cable company and sure enough it was five stations that was basically blacked out soon as I got that message was like 35 minutes later we back to the guest explaining what's going on and explaining them the cable company was actually working on it and it was totally out my hands I I think I did all the way all the way out the way just to make that guest happy as much as I could even though I couldn't it took from the next morning to actually fix the problem and then my manager actually had to get involved because like I said it was out of my head but I didn't make guests feel good knowing somebody was actually working on the problem