I literally evaluate the problem at hand and it depends on if I need to make a quick decision versus I can do a little bit more evaluation. If it's a person, let's just say, that is having an issue with their insurance, I'm going to ask them how I can help them first and then we will go and walk through the information. We never want a customer to be disgruntled because, you know, word of mouth gets everything. You know, if you give one great experience, that tells one. You give a bad experience, that's ten people. So my problem solving skills are pretty great and I can deal with a lot of different types of people.