Hello, my name is Joanne and I have about 10 years of customer success experience handling escalated inquiries, building on focused relationship with clients, resolving complex issues, and also training new hires. I also have a really deep passion for problem solving and also making people feel good about themselves, which is my specialty. And I'm proud to say that my passion is what led me to receiving an award for having the highest CSAT survey that also led me to receiving the trainer of the year two years in a row. And I'm super excited to learn more about this role and how I can also utilize my training experience to help customer also to make a great experience for the Intel team as well.