My goals for professional development, I'm trying to soak up as much information like a sponge. So, I really just want to advance my career and lead people. I feel like that I'm way bigger than being just a regular agent. Some people are okay with getting that position and staying in that position, but I actually want a little more for myself because I know that I can do it. I like to take on a little bit more responsibility just to push my limits because I know that I'm a strong-willed person and I would be able to complete any role that I'm given. But this job will help me advance because one day in the future, I want to own a company of my own. I'm not sure what yet exactly. I haven't really found my specific passion yet, but I feel like this type of role will help me get there. Being with an agency that will help you grow and all of that, that's something that I'm looking for. I want to find growth within where I'm working so that way it can mold me to be the type of business owner that I want to be one day. My goal so far is just to soak up as much information as I can and retain it and be able to either help someone with that information in the future or help myself just to be as knowledgeable as possible to advance my career. Being a call center agent is good, but you got to want a little bit more for yourself and I definitely want more. I'm hoping that this position will get me to grow and get me to that lead position or you never know, manager position. You never know your odds, so I'm looking forward to that.