 The way I handle a difficult customer is I always just stay calm, patient, and show them kindness, because you're not going to get anywhere if you're difficult or have attitude towards a difficult customer, and you're not supposed to have attitude with customers anyway. But yeah, I just stay calm and patient. You know, let them know I understand understand and it's my job to fix their issue and to make sure that it never happens again. Also if there's let's just say a difficult customer that it's just mad at the world, which I have had several of those, I'm still super nice to them and every once in a while it's taken a few tries when they come back to the agency, you know, super nice to them and every once in a while it's taken a few tries when they come back to the agency, you know, make their payment or to do some policy changes, they end up being nice. So I ended up cracking that little, you know, attitude. But yeah, I just believe in, you know, my customers are super important to me and I believe in keeping them happy, making sure that they understand that I am here to help them. And it is my job to make sure everything with their insurance goes smoothly.