I believe my greatest strength is my ability to connect with people. All people on all different levels. I feel that I'm very great at navigating the immense amount of challenges that it comes with speaking to people and not first knowing exactly where they're coming from and how they feel and if they're escalated or not or what their problem is. I am very confident in understanding people's feelings and their needs and I think because I am able to effectively communicate by listening effectively I can relate to everyone that I encounter and I have gained a lot of success because of that. I think that integrity is everything and I think that you can't be a good customer service representative if you're not yourself. There's no way that you can fake it and still be able to win, to be able to succeed on the levels that you want to succeed or that the business needs you to succeed at. I love human connection and the differences and I can find familiarity through everyone that I speak to and this makes me very capable of connecting in all different ways. Mirroring the customer at many times makes it very easy although it can be very challenging. It's what drives me and is a very big passion of mine. I think that my biggest weakness would be that I let empathy take over me a little bit too much sometimes and that has you know lost me some sales in some situations where if I did not let that overpower me I could have been more successful and yeah that that would be my my strength and my weakness.