The goal that I was given at my last position was basically were monthly goals to meet on a monthly basis regarding, of course, sales. Before I began sales with Progressive by obtaining my license, I worked in the back end with CSR, which is customer service, and there were also goals to be met, which were mainly upselling. It came easy by nature. Of course, you have to learn the specific company platform and the way that they go about doing things for a day-to-day basis. This was something that was very easily obtained. I have been in customer service sales for some time now, so it wasn't necessarily new. I was able to meet my goals on a regular monthly basis, if not meet, exceed, rather. It was just about building the rapport with people, informing customers of what they need to know, as well as introducing them to new products or new things that can actually enhance their policy. My overall goal set for every month was achieved, either at the point that was needed or above.