A lot of what I do comes with potential clients coming from online, so typically whenever I'm looking at a potential client or talking to a potential client, I like to look at their online portfolio or even just their Facebook or whatever it might be, somewhere I can find out things that they like, interests they have, typically whether or not they're married or have a family, things like that. I typically use that as a way to get to know the customer more and show that I'm more than just a sales rep. I always want to be more than a sales rep. If it's in person, for example, like in-person client, I typically just ask questions that are similar to looking at their online profile, I would ask them to know if they have a family, what colors they like, what things they like, things like that. It's always important to really know the customer, not just as a customer, but as a person.