Yes, I can describe many times that I improved an operational process. One time that I've done so recently is here with Bob's Discount Furniture. We use an application called Podium to reach out to our guests and keep in line with what furniture they may want in the future. For me, to make sure that the operation is a lot more smooth, more flat line across the company, what I did was come up with some templates. Templates to specifically let the customer know that their furniture is either on the way, that there's new items on the floor, or I think there's one for like a follow-up as well for credit applications. Things like this just makes it a lot easier for me and my team to all use the same dialogue when dealing with customers.