As I stated before, I have a heart of service. In this profession, I feel the ability to make someone feel heard, the ability to make someone feel like they're important, and their needs are important, their wants are important, is a major asset to this position. Customer service in itself is more than just talking to people, but it's more so of how you can make them feel. We've all, I'm sure, had an experience that wasn't too pleasant, and so I want to do my part into putting a positive spin on customer service.