I think my current manager would probably say the one thing that I could use some work on is just trying to accept when there are things that I can't really do much about. We do handle some customer service calls, customers that have filed claims, customers that are concerned about their rate increases. And I do handle the calls well, but sometimes I tend to take it a bit more personally than maybe I should. In the moment, sometimes customers are just a little bit stressed out and again, I do what I can to help them, but sometimes I just have to remind myself that I am doing everything I can and I've done anything that could make the situation better and then just kind of let it go for the next time, move along and try not to take things too personally.