With multitasking and working under pressure, it's always crucial to take full advantage of the CRM applications, any resources that are available to ensure that you're being as efficient with your time, whether it be making that initial contact, follow up, any available program resource is always vital. Relying on oneself to retain all that information can be challenging and sometimes can lead to not the most positive outcomes. So I'd like to take advantage of available resources, programs, whether it be calendar reminders, those CRM programs, which have great tools in follow up with any given customer to really ensure that those promises and follow ups can always be met and that you're making sure that any one case or customer can always be touched and make that contact, keep that line of communication always moving forward. So again, at the end of the day, who you're speaking to can trust that you're taking them into consideration and really working to make sure they're being heard.