Good afternoon. Thank you for calling Allstate HSE. This is Lakita. How may I help you? That's how I would greet a customer if they call in, and I think for number two has like an error where it says what, that's probably for walking to the office. When they walk into the office, it would be the same thing. Welcome to Allstate. My name is Lakita. How may I help you? How may I service you? And that's about it. And we'll go from there. With the walk-in, if that's what you guys are trying to say for number two, that usually involves shaking the hand, you know, getting up from your seat, shake hand, whatever, or walk them to your desk to get everything started there. And that's about it.