I believe that being able to approach a person that you didn't know previously and be able to create a bond, or at least something similar, is a very necessary skill. I wind up doing that in the grocery store. I talk to random strangers, and we have really good conversations, and then at the end it's like, oh, wait a second. I'm sorry. But I believe that's one skill that I have. Being friendly, being open, communicative, again, if you actively listen, if you pay attention to what they say, not just what they say, but how they say it, and their body language, and just take responsibility for that customer, I believe those are qualities that are necessary in any customer service position.