So, how I go about solving problems at work is by professionally handling the situation if it does not need to be escalated, would talk very calmly and professionally to the person and express any, what was going on and why it was an issue and handling it with them. If I feel like that it needs to be escalated, then I will go speak to my supervisor or my manager that is above me, obviously they'd be above me, but yeah, I would just handle it in a very professional manner whether it needs to be escalated or not and just keep drama out of it.