how I can relate to someone, even if they're screaming at me. I'll let them vent. And then usually at the end of the call on majority of the calls that I've ever had to deal with a screaming client is they're laughing at the end of the call. So those things are accomplishments for me. So I bring the fact that I know what I'm doing and I can just relate and instantly connect to a person majority of the time, and I can get my job done.