I would say that I am quite knowledgeable using office software with my current experience. At this time, I'm able to coach employees and assist them, especially with using Excel. Just last week, a supervisor at Hilton requested a self-calculating timesheet for security officers for when they arrive late and leave early off the premises. I went ahead and made that self-calculating spreadsheet by week to calculate hours overnight. I do go ahead and train him a little bit on how to use that software instead of using Excel, I mean instead of using Word, rather, to use Excel. As far as customer relation management systems, I have lots of experience, at least about a dozen years or so, in different aspects from Ohio Department of Jobs and Family Services in doing insurance benefit claims and using several software systems, whether it be to verify income or to verify that they had processed the job-seeking opportunities that we requested of them to stay compliant within their program, to management systems at hotels, and just making sure that reviews and complaints or anything that, any items of attention get addressed and as long as you have a good client-customer relationship, then your business will thrive.