Yes, I have experienced a problem with a team member in a previous role. We were working the front desk together as associates at a hotel. There was a situation where a coworker and I had different approaches to handling the guest complaints. They were more focused on maintaining strict policies, while I tended to prioritize flexibility to resolve issues to keep guests satisfied. This difference caused some friction, especially when we worked together on shifts. Rather than letting the tension affect our work, I initiated a conversation with my coworker to better understand their perspective and share mine. I emphasized that while we had different methods, we both wanted the same thing, to provide excellent guest service. By discussing our approaches openly, we were able to find common ground. We agreed there were situations where policies needed to be listened to and adhered to, but also when a more flexible approach and more flexibility with a guest improved the guest experience and had higher guest satisfaction. After that conversation, our working relationship improved significantly and we were able to collaborate more effectively. The experience taught me the importance of communication, understanding different perspectives and finding compromises to resolve conflicts.