Alright, so based on what I do currently as a customer service rep for Wells Fargo, I try as much as possible to go beyond and above and beyond for the customer. The last time, which was actually yesterday, I had a customer who called in and said that well I don't have my debit card and I want to use the ATM and I try as much as possible to go ahead and walk the customer through how they can use their digital wallet and I don't have the ATM in front of me so I try as much as possible to direct the customer and how they can be able to use their digital wallet, which is then the app pay, for them to be able to get funds from the ATM and it was the very first time the customer was actually withdrawing funds from the ATM and the customer was actually glad that I was able to assist them and they were very happy with that and at the end of the call the customer told me that tell your manager that you deserve a raise and they should pay you more, which is something I want to hear every time in that type of situation. So with that being said, I try as much as possible to put those customers in my shoe at the beginning of every conversation because what we do is keeping their money and I know how very important money is to every customer so I try as much as possible to make them feel at home and I put myself in their own shoes as well.