So, when I was working with Healdsburg Diamonds, I would have to partner with stores and sometimes the store manager or the regional manager or the associate at the store would not call a customer back in a timely manner and so that would put a lot of pressure on me because I was like the liaison between the customer and the store. So when I would reach out to the customer and they would tell me, like, hey I haven't heard from anyone in over 48 hours, you know, what's going on, it would put a lot of pressure on me. So what I would do is I would personally reach out to that customer and let them know that, you know, I'm going to take care of them, I'm going to make sure that I have somebody give them a call, and then I would personally call the store again. Sometimes I would call the regional manager on his cell phone, leave a voicemail, and then I would also email them as well. So there was like a double communication going on so I could make sure that I was making sure that customer was taken care of.