So, when I was working in the insurance office, what we do is we try for the customers that have been with the agency for a long time, we always try to check on them, like call them to make sure like if they need anything or any help with their policy or something and maybe sometimes like send a gift card or something, so just so you can keep that relationship between the agency and the customer. I always like check if there's something missing that they need to turn in or if they need anything to add a vehicle or to remove a vehicle or to add another person to the policy, so I always try to see what's going on so we can keep that relationship between the agency and the customer.