So, I would describe my personality as being very attentive and compassionate, very empathetic. When it comes to sales, I've always empathized with the customer. I think that's the leading force in making sure that they're getting great service and that they're also getting their needs met. A lot of that has to do with the attentiveness and the empathy that I show for that customer in trying to get those needs met. I am a very calm person, so it's very hard to get me roused up. In that case for me, in this line of sales, it has definitely helped, because sometimes we do get calls that are a little bit outrageous, so you have to be able to keep your cool.