My background, I believe, separates me. I do have several years of management experience. I do understand the importance of sales when it comes to your P&L, your profit loss, everything concerning with the business. I've been in the customer service field for 20 plus years. One of the things that I've seen, and I think I understand a lot better, is the customer service. When you have somebody coming at you trying to sell you a product, and they just seem more interested in making that sale versus taking the time to educate you for one on the product that they're trying to sell you, or treating you like you're a human being and that you do matter, versus you're just a number and we're only out for ourself. So I do believe in the insurance field that if you take your time, you educate, you listen to what that person truly needs, and you're there for them, not for yourself, just to make that sale. I believe that's truly important.