At the previous agency that I worked at we were often given goals to meet and we were often given, excuse me, so at the previous agency we were often given goals to meet and bonuses that we can meet to help get better finances. I used to always meet the cross-selling goals and also meet the criteria for our selling bonuses so I'm really confident in myself in selling and cross-selling policies and providing great customer service to the insured so I'm very confident in that from previous feedback.