A typical day at the office would be me walking in at around 8.30 a.m., I hop on the computer, start answering inbound calls. A lot of the leads we get were from inbound calls, inbound callers who found the advertisement online, final expense, funeral insurance, that sort of thing. I would answer maybe up to 30 of these calls per day, and when it got slower, I would do a bunch of outbounds just as well. Aside from writing the policy and dealing with sensitive information, I also took it upon myself to see whenever anyone missed a payment, reaching back out to them saying, hey, when's the best time to redraft? And there's also the cross-selling aspect of it. Say the client on the phone was also looking for Medicare, I would transfer them over to a Medicare specialist also in the office. As far as administrative work, it's a lot of making sure the details are correct on the application because, of course, the last thing I would want is the application to go bad or end up not issuing because something was wrong on the application, that sort of thing. Aside from that, it's also just reaching back out to clients saying, hey, how's it going? Just to make sure that we're maintaining the report and hopefully retaining that new business business. Thanks. 