So the top qualities of a good sales representative, number one, be clear and concise. Number two, pre-qualifying the customer. You don't want to waste your time speaking to someone who wouldn't even qualify for a particular coverage. You want to make sure you're going down the right route. And then to be able to have great listening skills. You want to have good listening skills, build rapport, and ask the correct questions to be able to get you where you need to be. Especially when you're doing telesales, you want to be able to have that rapport and make sure that you are educating the customer based upon the things that they are looking for. And never give up. Any objection is not a rejection, it's just an opportunity for the customer to learn and for you to give them the correct information that is necessary.