One of the biggest challenges that I have faced in my last job, or my current job, has definitely been this one 80-year-old woman that we had. We got called out for altered mental status, which basically means that she is not acting and behaving the way that she typically would. When we get there, the patient is very combative, very agitated that we're there. Because she doesn't fully understand what is going on, she's upset. One of the ways that we ended up resolving this issue with this patient was I sat down, I kept my tone very calm, very friendly. I talked to her like I would talk to my own grandmother. Eventually, she did start to calm down a little bit, became less agitated, didn't fully understand what was going on, but was more willing to listen to us, to talk to us, to cooperate. We ended up getting her consent to transport her.