I'm sorry I know this is probably out of protocol but I just wanted to be able to answer the first question. I didn't get to answer that question in the first attempts. I just wanted to say why or what attracted me to that role. The main reason is because it is an insurance agent role which I have much experience in. So that is what gravitated me to apply for the position. For this current question describing the typical day in my current job and the reason I'm looking for a new job. Typical day for me, high call volume, call center setting, receiving inbound calls, assisting participants related to their health benefits for COBRA. I'm looking for a new job because recently I was notified or informed that the company is currently going through a merger and there are or could be possible layoffs. So I just want to make sure I have my ducks in a row and I set myself up for stability for my future when it comes to employment.