How I altered a standard procedure that I felt was justifiable was when I worked as a medical receptionist, we had appointments that were set and they were to come before the walk-ins. However, we had a patient come in that was in extremely bad pain. She didn't have an appointment. We were booked solid. So after she came in, I had her fill out the papers and sit down and I proceeded to go talk to my office manager. We discussed it, talked to the radiologist and discussed it. And because they were in extreme pain, we could obviously see that and to be compassionate and empathetic with them, we went ahead and slid her in regardless of how booked we were And that she probably would have had to wait probably an hour, an hour and a half, two hours, possibly longer. But I believe that was a justifiable procedure or altercation in the break of a standard procedure. Thank you.