So, basically, working for the doctor's office by Nevada, we would prescribe medication like Percocet and Oxycodone, so a lot of patients would become addicted to these prescriptions. And this one patient in particular, she was kind of a character. She had quite an upset personality to her, and so whenever a coworker would get her, they would kind of dread answering her call. And so, I was still kind of new when I got a phone call from her, and again, no coworker really likes answering her calls, and so when she called, I basically told her, hold on, let me put you on a brief hold and see what I can do for you. Usually, we only call the doctor if it's an emergency situation after surgery or post-op surgeon or post-op surgery patient, and so I got a hold of the doctor. The doctor already knew about this patient due to previous problems with the patient, and so ever since then, the patient always wanted to talk to me on the phone because she said I would get her prescription done and basically get her to the doctor, and even when the doctor didn't ask or answer, she said that she would always get a call back by the end of the day, and so, yeah.