I would be lying if I said that I didn't just have to Google what a CRM system was, in which I learned that it was a customer relationship management system, which is something that I kind of, although I don't have the actual knowledge with it, is something that I've continuously tried to do in all of my positions. I feel like I'm always kind of looking for ways to improve things, make them more efficient, see how I can be more of an asset, or how the organization as a whole can be better for our clients, for our customers, whoever it is. It's a widespread skill of being able to manage and make sure that you're meeting and hopefully exceeding all of your expectations. As for office software, basically my entire career has been office-related in some capacities, so I feel like I'm a pretty quick learner, and so I am always just ready to take on anything new and learn everything new, but the office software I'm pretty familiar with because in high school I took a Microsoft class. I was an economics major in undergrad, which required me to constantly stay on top of all of the Microsoft systems and all of the different upgrades and different assets that they have, and then obviously working at the public defender's office required me to be familiar with different kinds of office software that I hadn't necessarily worked with before. So in conclusion, I guess it's basically I'm willing and ready to learn anything that my experience hasn't taught me yet.