During my experience with customer service, I have had the opportunity to use different softwares and CRM systems. A big one that we did use was Monday. There we organized all of the communications that we had within our organization as well as any tasks that we wanted to share with other teammates. I am pretty familiar with technological applications for us to communicate whether it's in the office or with clients and customers. I have used, as mentioned, Monday. I use Microsoft Suite as well as Zendesk. I am a rapid learner, so I do pick up on those applications pretty quickly. Anything that I don't know, I definitely do ask. But other than that, I absorb information like a sponge and I have used different applications to communicate.