Well, at my previous insurance position, it was a warm leads-based inbound call position, and I converted 30% of my leads, which was team leading. On top of that, I had five out of five customer service stars, so not only did customers purchase from me, but they were happy that they did so. How did I do that? It's very simple. You need to build a connection very quickly with the customer, and you need to be the authority on why they're contacting you. So I dove into what I was selling, and I knew the ins and outs of it. I knew where my opportunities were with that product, and I used my personality to connect with the customer to build a rapport, and I sold the need.