I have handled a lot of difficult customer interactions over the 34 years. You have a lot of upset customers that feel like they've been charged too much, so I'm calm. I listen to what they have to say so that I fully understand what they're trying to tell me and what they're expecting. So the main thing is to be calm and listen to what they have to say and come up with a solution. Our goal is that the customer is always right and we want them to return and continue to shop with us.