Um, I want to say, I wasn't really, I guess, a problem just regarding me, but just like the process that we have in our department, handling that. I always go to my manager and bring it to their attention because if an agent isn't going through their email, forwarding stuff, things can get missed. So I just try to bring it to their attention so they're aware of it and hopefully things will move smoothly by bringing it up to their attention because by them not doing that, it trickles down and it can affect me doing the process in our system.