Some of the ways I close tough customers. I like asking questions. For example, I was working for a lawyer and I had a customer come in and she was very hesitating on purchasing car insurance. I kind of gave her a quote, but she was like hesitating. So the price was pretty good, but it just, she was just, I kind of assured her, you know, that it was going to be a good service and then also the good company behind that will help her in case of accidents. So at the end she ended up going forward and referred her son, so he ended up buying also from me.