So at my last job in H insurance, we had a client who was a local business owner. She owns three buildings. And she's very needy, very direct, very like, what's the right word headstrong. And she basically didn't quite understand her policies. She wanted to know what was covered what wasn't covered. So I had her come to the office and met with her in person. And I printed out her policies. And I literally went over the entire policy with her. From what was covered and what was excluded. And I answered her million questions. And she came in kind of frustrated and she left happy. And that day definitely left a mark on my memory because I made me realize like I can help people like that. And I can handle difficult customers. And I can explain someone's policy to them in a way that they'll understand.