I had a customer once that called in to get a quote for insurance and when I began to talk she hung up the phone on me. I called her right back and when I called her back I began to explain or ask Bariat for the opportunity to show her what was available and to let her know that it wouldn't take up a lot of time. Basically gave her some features and benefits as I was asking probing questions and at the end of the call I actually got the sale.