Well, outlining my resume goes back 25 years where I started at Verizon Wireless. I started as an on-the-phone representative in a department called Collections. I strived to be the best I could be and really outperform. It was hard to balance collecting on past accounts with customer service, but I was able to succeed. Verizon Wireless I was with for 20 years. I started out as a collection representative, moved on to an analyst. What I did in an analyst role is I wrote for Intranet all policies and procedures for our finance department that included all of our areas and all of finance. And that was really rewarding because I was able to get four different areas to agree on policy. Then after being an analyst, I moved on to a supervisor role and that was in charge of all representatives for our collections department. After that in Verizon Wireless, I moved on to workforce management where I was in charge for call centers. And then after that I was a sales manager at a Verizon retail store. Then unfortunately I got laid off and then I moved on to True Panning, which is True Panning insurance for pet insurance, where I started off as a representative and moved on to become a manager. I think I'd be a great fit for this position because of my experience and my gumption. And that's why I think I'd be a great fit for this position.