My biggest challenge is sometimes customer complaints, sometimes they want us to do things that are just not possible, there's no way to do them or get them done, and so navigating through that can sometimes be a bit difficult. Usually when that happens, I try to just react with empathy to tell them that I understand, I can understand their frustration. Recently I had a customer that wanted to order an item but did not want to give me her address, so there was no way for me to actually send the item, so I tried to be as empathetic as possible explaining why I needed the address, how our operations went, and how I would get the item to her and I would need an address to ship it, and through empathy I was able to resolve that problem and get her to understand why I needed the address and that I was asking for a reason.