The experience I have with customer service starts with the lawn service that I ran for 10 years, Absolute Lawn Service. I owned and operated Absolute Lawn Service and interacted with all the customers at one point or another. I also worked for ICT. I started off as holiday help when my business was early in its formation. I needed winter work, so I started off there with several hundred other people that also were taken on for holiday help. But at the end, they weeded us down to about 50 people, and I continued working there for several years, where I then moved up to the saves team and then was promoted to a supervisor. And I've also had customer service experience with Photographer's Edge. As stated in the last question, every escalated call came to me, not including just when I answered the phone for a customer service call. We all took calls. It was a smaller operation. So everybody had to do some phone time, being just if the phone rang and they were the closest one to a phone to grab it. So even though I was office manager and dealing with multiple other issues, I was also doing customer service at the same time. Thank you.