How do you respond when you don't know the answer to a question? Given where I've come from in the dealership world, if I don't know the answer, I will collaborate with a team member or manager, and then I can better assist myself next time if this question comes up, utilizing whatever resource I have, usually the training provided to me. Majority of the time, I will know the answer to a question, but sometimes it may be a little bit over my head on what I need to say, but it's never going to be like, I don't know. I can't help you. Usually it's, hey, let me find out. Let me go talk to my colleague over here, or let me ask my manager. They're over here. Let me see what their knowledge, what they can tell me, so that way I can better suit your needs.