An experience where I successfully upsold or cross-sold insurance products to a customer was a commercial policy and the customer came in just looking for auto insurance for his business and I was able to give him the benefits of being with our company on a full spectrum rather than just a commercial auto policy. I ended up selling a general liability as well as the workers comp. I approached the situation on making sure my client was informed and was given the proper knowledge as to why this was the best outcome for them and choice that they should make. The outcome was that they were really satisfied with the information I presented to them and they did end up going with all three rather than just commercial auto and it was a good experience on their part. They've been very loyal customers since and have given us lots of referrals.