Typically, when I don't know an answer to a question that a customer or client has, I will still try to answer it to the best of my ability, whether that just be through my own experience, whether it be through that current job or through a previous job or experience that I've had, in which that could help them answer that question, or get it straight from, you know, textbook, something that I've learned, and whether it be a training process or school. And if I haven't been able to answer it to the best of my ability, I will ask a coworker or a colleague of mine if they can answer it more thoroughly than I already have, thus giving the customer or client the response that they wanted, and also me, insight on what I can say in the future.