I've learned a lot over the years and ways to improve my verbal and listening skills. To be honest, I learn a lot from my mistakes, not that that's always a plus, but I've learned from my mistakes and I make the changes that are necessary so it doesn't happen again. I'm very good at listening and taking notes and making sure that I get what they're trying to explain. And same thing with reading it back. I make sure I've got the notes and I glance at them and make sure that I can answer them appropriately.