One of the biggest challenges I face in this role is on the claims aspect of it, we had a total loss for the Marshall Fire a few years ago. The only thing that I could do for them is just to be there for them, ensure that their claim contact is reaching out to them, ensure that there's an open line of communication between the agency, the claimants representative, and the insured. And then on the sales side of it, hanging up on me frequently, cold calling, usually there's nothing you can do about that, or the people who do not want an insurance quote or don't even want to talk about it. So that's just overcoming objections, making sure that the person I'm talking to knows that I'm not the bad guy I'm trying to help.