My strategy is to get to know my customer. I like being able to be able to relate to them to understand where it is they're coming from. If I don't have anything in particular that I can relate to off the bat then this is something new and I want to be able to understand that. I want to be able to build a relationship with my customer so they can see me as someone that they can go to when they have a need or they have questions where I can help them out.