The like and dislike of the culture in my last company is simply that, first we go with the like, and that is that we did have people working together in case co-workers and a few supervisors. Sad to say for the dislike of it, but there was other supervisors that unfortunately instead of assisting went to crap the whip and say keep taking calls, but if a person gets stuck and they need help to get some information, how does that help the customer service rep to help the customer? So that was the like and dislike of that company, but it's the idea that if we all work together from top to bottom, top management to the customer service rep, we can make the customer themselves glad they're with this company and they're not looking to do a churn.