As someone who currently works in technical support and billing, I am very familiar with using different processors to help people solve their problems through internet troubleshooting. I have used both Word and Excel. I have taken a class in college using Word and Excel, so I have a general knowledge of how to use Word and Excel to complete many different tasks that would be assigned to me using the Word processor. I've used it a lot to write reports and other things like that, so I have a very knowledgeable, very knowledge-worthy expertise in definitely in Microsoft Word, absolutely. Yes.