I would say the biggest part was just coming out of training for Liberty Mutual and then just go starting taking calls. It's like any job where you learn the training and it takes a while to get used to actual taking calls on it. And I've done customer service for many years, but going through all those knowledge base and articles to find the answers took about a good week to get used to. But other than that, I was able to do every other call professional and meet the company standards.