I would say first off, the most important thing to me is being patient when we're dealing with clients. They might not always understand what's going on with their policies and sometimes they may even be upset about something. So we want to make sure that we're patient and just really breaking down things step by step, making sure they understand what's in their policy when it comes to claims, what's covered in their claims. And then I would also say what's important is just prioritizing, you know, making sure that the time-sensitive matters are handled first and foremost and breaking down things that we need to make sure, you know, this is going to be taken care of first and then this and just really making sure everything is handled in a timely matter. And then just always being friendly too when we're speaking to people. Just having a friendly attitude and, you know, being kind, it can really make all the difference and make someone feel comfortable.