So, when handling objections from customers who may be hesitant or resistant to purchasing additional insurance coverage, I employ a personalised and empathetic approach. So, firstly, I actively listen to their concerns to understand the underlying reasons for their hesitation. So, by acknowledging their perspective, I can establish trust and rapport, which is essential in addressing objections. So, next, I provide relevant information and education to help alleviate their concerns and demonstrate the value of their additional coverage. So, this includes highlighting potential risks or gaps in their current coverage and explaining how the additional insurance can mitigate those risks and provide peace of mind. Yeah.