I consider that a specific example of a skill that I have been actively working on the past year was about multitasking and also working to find quick information on the correct resources. So I found this skill really hard to work on it and I found it stressful multitasking and also to find the answer quickly on the job. So I considered that I approached this skill, let the customer know that I wanted to give the correct answer and the best help for them as soon as I could. So quick answer and also the correct help. So they were really understandable with the situation and I let them know the information and also this skill or this improvement has helped me in my personal and professional life to, for example, I can be listening to music and at the same time I can be writing an email. So I think that I've been working on this. I consider that all my jobs have been improving this skill in order to make it better.