The most important thing I would say I learned at my previous job was patience. When you are dealing with about maybe 110 phone calls within 7 hours and you are dealing with about 20 drivers and customers and clients, you have to have patience. So I learned patience, I learned how to better communicate with the employees and clients. I learned that everybody was, when we go to the job, that this is probably the person's worst day, our client's worst day, so we are towing their vehicle. So with that you really need to have patience and compassion and that is the most important thing I believe I took with me from that job.