So how I won over a tough customer was I was actually at the hotel that I was working at and the family decided to change the prices daily based on whoever was there. So a customer came in expecting to pay the price that I had quoted him over the phone. Well by the time he came down there the price had changed due to, like I said, the family changing the prices depending on who was down there at the time. So through positivity, professionalism, I was actually able to convince that customer that the extra fee was worth it as we had an incredible view. We were right off of the water. I mean you walked out of your hotel room and you were right on the beach. It was gorgeous. So that's how I went over a tough customer with positivity, professionalism, and just being a nice person.