There was a time when I was working my previous job at the call center for USAA. There was this one member who needed help with their billing. And they were wondering where these late fees are coming from and how much everything, like why the price has changed, this and that. I stayed on the phone with them for almost two hours going through every fee, every transaction that was done, every product, and literally calculating with them. I wasn't just bypassing and saying, oh, this is just what it was. You know, I went into full detail. With that customer until they were happy and they understood. And I remember that day where they spoke with my supervisor and they were really impressed by me staying with them and going beyond what I truly needed to do.