So, I'm in the middle of switching careers. I did call center work for many, many years, the last four years, that's what I did. And now I really want to focus on insurance and becoming the best insurance agent that I can be. One of those steps in that is to learn as much as I can about the insurance field. And starting as a simple customer service representative, interacting directly with customers and gauging how these products are really interacting with these individuals' lives can help me gain a different perspective from not just selling, but from also intertwining them. When you understand how the product directly affects your client, it helps you promote better products for those particular clients. So this role will help me get a better understanding of how these products actually interact and affect the client directly. So I'm excited about that as I'm on my journey to learn more about insurance and how insurance affects our community.