I would say a time I went above and beyond my employer's expectations would be when I met with a couple who one was dealing with not-so-great news. Basically, they wanted to get their arrangements in order and make sure that their loved ones that were protected and covered, making sure that their arrangements were set in place. That way their loved ones didn't have to make any tough choices or decisions while they were going through grief. And then also making sure I very thoroughly explained that policy. I sat with the family for about three hours and then also followed up with the children of that family to make sure that they understood what their loved ones have done for them by making sure that they are protected with their pre-arranged funerals.