Well, I don't know exactly who else is applying for this position, but I think what might separate me from other candidates is that I worked in a call center kind of environment before, so I have some practice with phone communication, and I did that doing IT, which was fairly complicated because I was, from a call center perspective, trying to troubleshoot things for people, and that required some on-the-spot problem-solving skills that I think maybe not everybody would have that experience. I also have some pretty solid verbal and written communication experience from studying English at university, so I've got a pretty good grasp on how to communicate with people, and I've also done, you know, customer service for a little while now, so I'm good at, like, remaining calm in kind of a more stressful situation, so I think that's what separates me from other candidates.