So, in my previous job as a receptionist, I had to check in the customers and provide any related information that customer might need and one of the issues that were at the job was many customers would have come back and ask for a refund and at that time my manager was on a month long vacation and the standard procedure was to any refund had to go through my manager's approval and because he was on a one month vacation he couldn't approve anyone's refund so I asked my colleague to contact the manager and ask if I could go check the problem and if it was irresolvable and reasonable I could go ahead and provide the refund so customer wouldn't have to wait one month long so my manager agreed and that's how I resolved the issue.