And on the job, not everybody's perfect, so we are all going to make mistakes, or we're bound to make mistakes, but what's important is that we learn from them. And most of the times, we don't hear ourselves talk or we ramble about our life, and so that's something that I was able to fix as I grew in the years, because I've had more than 10 years of experience, so I could tell you that I didn't start perfect, and I was able to correct that before it got too far, or right before losing a job, which I never got to that point, thank God, but I did fix the way that I would come across sometimes, and not being too pushy or tell too much of my life to people, because we try to shorten the call or only say what is important, and that's what helped me be a better agent.