What, oh excuse me, what strategies do you use to build relationships with potential customers? Are these the same strategies you would use for an existing customer? If no, why? As far as strategies I use to build relationships with potential customers, I always get to know them. I love to ask more about them if I have them in front of me and we are face to face, I do tend to observe whoever it is I am working with and make an observation, state it to them, they'll give me feedback. Or they'll feel comfortable with opening up to me, I'll feel comfortable with opening up to them and just creating the foundation for a potential relationship. Are these the same strategies I would use for an existing customer? It would not. Because I've already built that foundation, I do recall a lot of information about all of my patients, because I do work with patients, and I will go ahead and follow up with them, seeing how have their lives changed within the past couple of weeks or since the last time I've spoken to them. I do let them know what's been new in my life and I make them feel as if, well, we have a relationship because we do have a relationship. And I think it's very important because if I were to use the same strategies I used in the beginning, I feel it's very fake, not genuine, it's not genuine. And I have genuine connections.