So I've been to several trainings with our company for customer service specifically, so I've learned quite a few different types of ways to handle difficult customers, and I also have been given a lot of feedback for the positive interactions, a lot of Google reviews where customers have written reviews about me actually, you know, and I have a knack for listening to people and truly making sure that we can come to a solution, while also keeping the business in mind and not making making sure that we're not doing things that are going to cause us a loss in the end, and I really take consideration of that because that's very important. I've also been in customer service for quite some time, so I do know quite a few things, and I think that I would definitely be an asset to this company.