Closing with tough customers, usually the way I go about it is I try my best to keep the same tone of voice and as well make sure they're being felt like they're being heard. In the past, I've had issues as working a account representative for a finance company where sometimes customers felt like they weren't being heard as far as the struggles they were having financially. And I always make sure to listen to them and hear everything they were going through as well as the complaints, write down complaints and report complaints if needed depending on the situation. And then at the end of it, I will try to see what options I'm able to give as far as assistance, maybe giving them the end of the month to be able to make the payment or try to see if we can push that payment they're struggling with at the end of their contract. And as far as that, try to see maybe little things like due date changes that are not working for them to be able to get that changed around for them.