A time where I had to deliver bad news was through a phone call with, I was on the CRX help desk at McKesson, and it was a customer who thought they were set up with pharma to order controlled meds, and they'd been working on that for, I think they said about two months and it still was not set up correctly for them to order. It took a little, I had to really kind of assure them and walk them through different steps on how to get it set up and help them figure out why it wasn't getting it set up. At the end of it, they, we did get it all figured out, and they did get properly set up.