Well, there was this time when I came across an extremely rude customer. He was like very angry, and he was like very hard to communicate with. However, I remained calm and analyzed him for a while, and I analyzed his situation as well. I was actively listening to his situation. I validated his feelings, and I assured him that I would do my best to resolve the issue. And by understanding the customer, I was able to deescalate the situation and just find a solution to satisfy the customer and still meet my goal at work.