I try to keep my emails organized, and I have a folder for almost everything. And whatever is urgent, based off date, or if I know that it's something that's complicated and needs more time to request or do, it goes into my urgent file and I work on it right away. But again, it's a matter of just seeing what it is that I have to do, what's sent to me by either the insured or my colleagues, and depending on when it's due or when it's needed by, or how much work it would take to complete that task, that's how I'll decide what I work on first, and what I can leave for later on during the day or for the following day.