Okay. So, I guess my answer was too long. So, I had a customer with Colonial Penn who was very upset. They were very adamant about not buying a policy. I just let them know that I understand where they're coming from, and my goal is just to help them and to educate them, you know, and of course keep the conversation respectful and professional. And I was able to educate her, number one, answer any questions she had, and by the time the phone call ended, she was apologizing. Not only did she buy a policy, but I was able to get several referrals. So, sometimes when you have a challenging customer, you don't take it personal. They're going through different things, different situations, and the goal is just to be compassionate, educate, and, you know, just stay on the line until you complete your goal and complete the end result.