Hi, I would say what I look for when I'm shopping for insurance is to make sure that I'm talking to somebody who knows what they're doing and can offer me the right coverages for what my family needs. Price is important, but not the final tell-all. I have had to use my insurance before, actually a few times, for an accident, for a break-in. So definitely having people that were knowledgeable about what the process was and knowing what kind of coverages I had were important to me. So I've had some bad claims experiences where I just couldn't get in touch with people. And I've also had some great claims experiences where I felt like everything was taken care of quickly and I received my money fast and there were no issues. So it's why I'm in insurance.