While working with a pulmonology office, there has been multiple instances where you have to just make a decision, but in one instance, we were fully booked for the day and we were understaffed and I was under a lot of pressure since being up in the front, you have to make sure the patient has all of their required testing done and testing labs, all of that, authorizations, and for one patient in particular, I remember that we did not have a lot of the things that he needed, so I made the decision to go to each department and ask if they have any openings because the patient was not able to do that himself, so through all the processes, we were able to work something out for him, but he was very grateful. It made it all worth it, but it really was one of the busiest and toughest days for us, but at the end of the day, I'm really glad that I helped the patient out.