How do I go about solving problems at work? Well, I usually try to fix the issue myself. If it's a customer upset about price, renewals, or one of their vehicles' coverage is incorrect, I try to calm them down first and explain to them what they have at the moment. If we need to fix it, I tell them, look, this is an easy fix. Let me help you. Let's go ahead and take care of this problem. And then we go from there. But I usually try to take care of it myself. If it's something that has to be elevated to a manager or above me, that would be my last resort to do that. But if I can take care of it, I definitely will.