I believe one thing that separates me from other candidates is for one I've worked in customer service my entire career working. I've worked since 2016 so every job that I've had has been front-facing except my most recent one remotely but otherwise I still am working in the healthcare field with pharmaceutical insurance and so even so I have previously worked at a hospital as well as a phlebotomist so that does give a bit more help when it comes to de-escalation as well anytime a member has an issue or anything like that or they are upset I feel that I am able to empathize and understand what they're going through and really help them understand as well like hey I'm not the person you want to get upset with let me help you because I am your team player I'm the person that wants to help you these people let's see what's going on obviously I don't say you know they're the enemy but I'm like you know me and you we're the team and we're gonna double team them and see what's going on so that's the way I go with it and so what really separates me from other candidates I believe is my work experience for one the way that I come about it as well and all of that