I think this is a great opportunity for me to work as a retention specialist because I'm really good at problem-solving skills. I really know how to listen to the customer or clients or patients, whatever they may be, and see what they need, actively listen to what they need, and then provide the solutions that they need. I believe the best thing about customer service is you can't answer I don't know to a question. You try to figure out what the answer is. I worked at customer service for a number of years, especially at Disney. I lived in Southern California for a while, so I knew how to really be with people, and I really enjoyed it. So I believe that me networking and working and connecting with people is a big part of what I want to do and to help me in the future and grow.