I truly believe that difficult customer interactions are going to happen everywhere that you go, and the best practices are to make sure that you are upholding your actual policies with where you're working. However, you're still going to do everything you can to make the customer happy. If you want an example of a time that I've had to deal with a difficult customer or had a difficult customer interaction, it would definitely be my most recent job, which is at Galaxy Theaters. We have people coming in and not having a great experience due to their chairs not working or they were unable to come in to see their movie and they missed the refund window. During those times, I make sure to ask all of the proper questions and whether or not they were able to speak with anybody prior to speaking with me. And then generally, most of the time we are giving out passes that way they can come again and truly have the customer experience that they deserve. It's so weird calling them customers.