So to answer question two, I really have never experienced a problem with a team member. Certainly not any sort of major problem. But I've always found that communication is the best option to avoid problems. You can kind of head them off. Just make sure you have clear communications. Respect your fellow employees or team members, depending on how you want to phrase it. Communication, situational awareness is good too. And you kind of want to have emotional intelligence. So you can kind of just gauge things. Read people to some extent. Just to know how you might create a problem unintentionally. I think that works with customers as well. Same thing. The better you can communicate and just be respectful and be aware of other person's feelings and their goals.