So, in my previous company, or current one, my bad, my goals were how many sales I did per month, which was supposed to be anywhere from 20 to 40, given that it was in a call center role. I had customers day in, day out calling in regarding headlines to their policy, removing coverages, speaking about what their different rates are, and then building a solution on top of that, whether it be an umbrella package, or adding someone to a new policy, or upgrading them. I did meet them every single month. Being able to show empathy and listen to others assisted me with every single transaction, and that's the way I feel like if you understand and listen to the person you're speaking to, you can build a better package for them, and being able to resonate with them, and making sure that they're safe at the end of the day, because in the insurance industry, it's our job to make sure that the client is always understood about what they're actually getting, and if they have any questions, it's a great way for them to be able to contact you back, and make sure that they're able to speak with you anytime they can.