So, in my most recent position, I was working as a customer service representative for a company called Alorica, and I was working remotely, so a big goal of theirs were we had to at least take 120 calls for the whole work week, and that was Monday through Friday, and sometimes we had to work in over an extra day, so that was like an overtime day, but so one of the goals were that we were to take 120 calls a week, and I always met and exceeded that goal. I would just, whenever I got clients on the phone, I would directly analyze the problem, whatever they were calling about, making sure that I got the right solution, and making sure that I don't take as much time on call, on every call, because, you know, our calls are not going to be the same time length, so just making sure that I take the appropriate amount of time on calls to make sure that I push those 120 calls for the week out, and also not hanging up on the members that were calling in. I wouldn't say that it was a goal, but hanging up was a big no-no, and it could lead up to termination, so definitely another goal was to not hang up on the members, and how I met or exceeded that goal was just by remembering who I am. I'm an empath, so whenever a customer would call in with a problem, I would definitely emphasize and sympathize with them, so that was another way how I met that particular goal.