My goals for professional development is basically doing the best that I can, providing fantastic customer service with empathy, listening, and then providing a solution for the customer that makes sense to both parties. And I do believe with this job, since I have experience now for over a year with the insurance sales for auto, home, and umbrella, I really know how to read customers and I'm very good at establishing rapport and able to offer choices, options for them that will best suit them. And I do believe this role will definitely help me achieve what I want to with the position.