Working at my previous P&C position, there was a couple and both of them were very meticulous about how their bills had to be coming out to. So when we were working with their bills at my previous position, they wouldn't accept my answer. I was doing everything for them. I was digging into the system. I believe the call lasted for anywhere from an hour and a half to two hours. I can't remember exactly how long, it's been a while ago, but what I did to resolve the issue was I worked incredibly diligently, dug into their billing information, I believe it was, and just made sure that everything checked out exactly to the penny, just as how they needed it to be. So really, how do I deal with people like that and how do I treat them? Just like any other person.