I would handle difficult customer interactions in a way that represents the company well and I'm saying this because I worked a lot I worked for this company that was called Great Call they did safety devices for older people so I have a lot of experience with the older generation and you know not to say that they're the ones that usually are disgruntled but I feel like working there really helped me to hone in on whether or not someone's actually upset about the situation or upset with me which I feel like actually makes a difference so I always keep in mind that you know if if I was as upset as they are I would want someone to help me regardless so I usually try to put myself in their shoes and I don't really let their emotions affect me I just try to find whatever resolution will will work to help them feel better