Difficult customer interactions are actually something I'm pretty familiar with. Sometimes people in bars need to be handled in a very specific way to get the desired result. If I was to come in hot at somebody who was over-inhibited or emotional, it's only going to escalate the situation. Handling somebody who's upset takes a certain amount of empathy as well as sternness, in my opinion. But when it comes to work, they're still my customers and they still have to want to come back to my industry, my company, and they still have to be comfortable with that. So difficult interactions aren't ideal, obviously, but as long as I feel like I speak to people clearly and directly and follow protocol, then it's really a non-issue.