Pretty much, I'll just ask my customers, you know, questions like, how's the day going? What you got planned for today? You know, just to make them feel a little comfortable with me. That way they can get to know, you know, Hey, Tina, you know, she, I work with Tina, I like Tina, you know, she's really a, she's a cool person, you know, so basically I'll just keep on asking questions, keep the conversation going as we are, you know, talking to resolve whatever it is that we are working on.