day in and day out and with the face to face, even on the phone, it's trying to take the customer experience a notch higher. It's providing them with service and I would like it brought on to change my experience that felt kind of negative when I had it years ago when I was married to a more positive experience. I think that's the problem with some insurance, I think we get experience, sometimes it's great, we'll stick with them and then something happens, we leave. So I know Farmers is a big company and they own a lot of different other insurance companies but I would like the opportunity to learn this business and just see where it can go from there. I just want to be of service and that's my background, I'm a professional customer service individual.