As a customer, I like to feel safe. I like to feel the person gonna sell anything to me, make me feel safe, make me feel like they understand what I'm looking for and what I want, and friendly, nicely, no matter if the person is upset or have so many kind of problems. I feel like the best thing to, or best skill somebody can have for selling something to someone is this, like, make the client or the customer feel safe with you, feel you understand what they want, what they're looking for, and feel like you is the one that can give them the best deal they have with us as a company.