I manage an HVAC company, so one time I had to deliver bad news to a client is when we were scheduled to do their install the following day. We received their equipment the day before, but it was the wrong equipment, so we obviously couldn't install it. I had to call them and let them know what happened. Our customer, they took it as well as they could, you know, to be expected. I always keep in the forefront of my mind what it's like to be a client or a customer. Customer service is very important to me. I always make sure to treat clients how I expect to be treated when I go out or when I'm dealing with somebody in service, so I just make sure to treat clients the same way. You know, I give them grace and understanding, and if they're upset, you know, I just, I hear them. I let them know that they can talk to me, and I'm here to listen to them and not to speak over them, so I think, you know, I smoothed it out pretty well. I try to be very patient and very understanding.