Sorry, my phone cut off for the last one, but a few determining factors would be moving up in the company and being recognized for my hard work and things like that. And then for my experience with customer service, I have a lot of experience. I've dealt with customers through the phone, email, in person, really any kind of nature of customer service. I've dealt with a lot of happy customers. I've dealt with a lot of customers that have bad experiences, but I was able to help them out and have a better experience. I have dealt with a just general customer service, really anything you can think of, I've already done it. So that's my experience. I've had a lot of good experience, though. It's more good than bad. I've never had any issues with any customers. I've always been able to help them out and get them what they need.