I once had a customer coming through my lane when I was cashiering, and the person was upset about not getting the sales price on the product that we had. And he believed that he was correct in that the price of the item was incorrect, and that he wanted the sale price that he thought it was at. And basically, I overrode the price, I didn't override, and I gave him the discount, and he went away happy. And I was able to do that for him, and I think that in any situation, and they say the customer is always right, but I believe that you have to kind of deal with one situation at a time. And just like I said before, letting them know that you're there to help them, to do everything that you can to assist them with the situation at hand. And just myself, just being educated about what I'm talking about, being able to communicate well with someone, and as an active listening, it goes a long way.