A challenging client that I've had work with was when I was at Cigna, where we had to get specialty medication to a member right away. Because if they didn't get it, who knows, God forbid, what worse could have happened. Only trouble is they had not ran through their 90-day prescription. So you might say, well, what's going on here? But then we had to run this information through my supervisors and managers. Of course, as he was doing it, the customer was always very upset. We did inform them that it had to be steps done. Now, this may find out it was challenging only because the member or customer kept interrupting, kept yelling and screaming. When you do that, you must let them vent. But we eventually got the information to, got it to our manager supervisors, approved their medication, and got it to them just in time, which they received in 24, 48 hours after that. For more information, visit www.FEMA.gov