I would like to start by apologizing for previous video. I did not realize it was not going to give me one more chance after that. Strategies that I use to build relationships with my customers would be relating with them on anything they might be dealing with in the moment, day-to-day frustrations they maybe have during the process that they are working through, and also children, families, anything that I can relate with them on in their personal life really helps build rapport during the sales call. So I wanted to acknowledge that. My apologies again. As far as pet peeves go, I don't have a ton. However, one would be working alongside colleagues who are negative in any way or may in any way prevent adequate growth in a team. That being said, I work really well with all personality types and all different kinds of people. I love learning about different personalities and what makes different people tick. So when it comes to pet peeves, I am very tolerant about a lot of things, but a poor work ethic would be top of that list for sure. Thank you.