I feel I am often going above and beyond my current expectations. I have learned, let me start over, my current employer, their processes are set up very different from anything I have ever really worked with before. So I learned those processes and typically what they want to see or how they have had it set up is where if you need a carrier call back, you just send an email to another team with your question. That team will then call, then you'll be called back. And I have been able to be able to assist them in doing those callbacks and also start to do them myself and for other members as well. Another thing I do is I am consistently sending back like feedback on accounts, notes, or if things were missed on current jobs.