My two biggest goals in my professional development are to be flawless as it comes to the selling aspect of it. Being able to, from start to finish, cover all the bases, answer all the questions in any scenario to where I don't have to look at a script. I don't have to find the game plan and see which stage I'm in to figure out what to do next. Number two, I want to be every single customer's guy. I want to be the guy that they go to, the guy that they refer their friends and family to. I want to be their guy who always has the answer for their questions, who will help them no matter what, and to give them the confidence to know that they're always taken care of.