And one of my roles within Wells Fargo that I was at for a little over a year and a half was working in our executive office managing customer complaints. So this is something that I feel really good at doing. The first thing that you have to do when handling a difficult customer interaction is you have to listen to the customer. So we need to hear them out fully. Don't interrupt them, don't stop them, don't try to come up with a response or something like that. Fully and genuinely, actively listen to what they're saying. Once you've heard that, then what I always like to do is repeat what I heard to check understanding, make sure I understand what they're needing and making sure that I heard them properly and giving them an opportunity to maybe correct anything. And then from there, we can move forward. But really listening to them, letting them speak, and sometimes just letting them vent is sometimes all that's needed. But listening is important.