Well, first, what I do is I try to practice active listening, just listen to everything they say, potentially making notes. I personally make notes when I deal with a customer just on the important bullet points of what they're concerned about, what they want to improve, or what they want to fix. After that, I try to be empathetic with them, and I just let them know how I see it from my perspective, how I sometimes I'm a customer too, and I just give them out options. I give them out options of solutions. I give them out options so that they can improve their situation, and after that, I give them a solution that they choose or that they prefer, and those are the steps that I try to follow whenever dealing with a customer, and at the end, I just make sure that they're happy with my service, that they're satisfied before ending the call or before I stop talking to them so that I know that I'm living that conversation and that relationship in a good point.