I want to say the biggest challenge that I overcame in my last position was I had completed training the few weeks of training that there was and shortly after I completed training I had already gotten used to all the systems that we were using and they had a complete overhaul of all their old systems and updated them with new systems and new management came in it was basically an overhaul of the whole client and stuff so I had to really adapt to new management plus new systems and being new management it was hard to get in touch with them they were busy you know learning the client and the job on their own as well as us so we basically were kind of thrust in the middle of taking calls while simultaneously learning these new systems and stuff but as stated before I consider myself very tech savvy quick learner so I was able to you know do my coachings of course but most of the learning I did with those new programs was just trial and error figuring it out how it worked with the calls and what not so that's how I was able to resolve that issue.