My attention to detail when handling files, aka customers, the important thing that I do is I ensure that I get all the information that I need at that one particular time, categorizing the needs, not only for the company, but needs for the call is very important. Also, the way I handle return calls, anything else that's needed on the file, it's all about prioritizing and my previous numbers with my job speak for themselves, highly rated, almost perfect out of every situation or category.