An example of a time that I went above and beyond my normal job expectation was recently here working at State Farm. There was an elderly lady who had lost some of her discounts on her insurance, which was raising her rate, and one of them was the Drive Safe and Save Beacon, and she was older and didn't know how to set it up, so I did go to her house and help her link that beacon up to her cell phone so she could continue to get that discount.