I'd say the easiest way to solve a problem at work is to first find the problem. If we could find the problem, maybe say a customer, they can't afford what they want to buy. Then maybe we'd have to knock down from what they originally were looking for and see what do they really, really need. Do they really need that extra quality of life feature because of their budget? Probably not. Maybe it's something that we didn't have and then maybe I can give them an alternative to what they're looking at. Hey, we have this thing right here. This could be a good alternative to say the current stuff you're on. Then really it's just homing down and seeing if we can build more of a better connection so that they can have the trusting willingness to purchase with me or to do business with my corporation, whether it be with you guys at Allstate, with Mr. Luis, or say another car dealership, another collision center. It's kind of just really to solve a problem, you got to find the problem, present solutions, and see what's really what they, what they being the customer really needs.