A time where I wasn't satisfied with the outcome? Whenever, so for example, in my current job at Love's Home Improvements, when an angry customer comes in because a specialist, you know, or just any sales associate helped them out and let's say for like delivery, something happened and they come to me and because I work at customer service sometimes, you know, they assume that, I understand that they're very upset. I get that. I totally understand. Sometimes they make it, you know, it seems like it's my fault, but I'm just there. I'm there to help them, you know, and whenever I can't kind of calm them down or whenever they go to the, can I speak to a manager? I feel like I didn't do my part because I tried to help, you know, I tried to explain, I tried to fix their problem, their issue, what's going on, you know, I tell them I will communicate back with them and it's just, that's my biggest thing is whenever I can't do it, I can't fix the situation myself and I have to get a manager involved and I don't like that because again, I like to fix my own problems or help a customer out, especially one that's very upset with stuff. So just that when I feel like I can't help them or I didn't help them, even though I've tried really hard.