I've dealt with a lot of angry and upset customers in my past, being at Walmart and Target, and I would say just listening to them, let them get out whatever their frustrations are, and then giving them their options of what I can do to help them as best as possible. I never want to give them what I cannot do for them because they do not want to hear that answer. I always want to tell them what I can do for them and make the outcome as best as possible.