Okay, with my last position, a time that I found justifiable to break the company policy or alter it, the standard procedure would be a time where we had an applicant come in for several days in the row. Mind you that we had applicants that would either have to fly into our location or drive anywhere from four to eight hours to come into our location. Sometimes they would not come in with the necessary documents and we would have to turn them around, but sometimes I did actually help those people get those documents printed out or let them sit in the office and let someone email those documents over to me so I can get that person processed so they can get their visa application submitted that day as opposed to trying to get another date to come back into the office and then have to resubmit those documents.