Hi, regarding where I went beyond expectations, I would think that the most recent would be when I was at Herff Jones and I had this wonderful customer who was trying to get some jewelry that he needed back in a certain time frame and I was doing everything I could to get it to him and I did and he was so happy, he sent me an edible arrangement, so everybody was pretty happy about that, the director and everybody on the floor because I passed it around to everybody so everybody was really pleased and they felt good about it, so we were all working together and making it fun for everybody too.