Problem solving at work. Well, the first part, of course, is identifying the problem and seeing if we actually have a problem. And since you're asking about solving problems at work, I guess the problem has already been identified. So it depends on what the problem is. If it's a problem with another coworker, say someone is slacking off, if it gets to the point that it's impacting my work, I might pull the person aside and say, hey, is everything okay? And it depends on how I know the person. If I know the person really well, I might say everything okay, what's going on? Because it seems like you're kind of missing some deadlines or not doing everything right, and it's kind of impacting my work and their work. So anyway, we can fix this. If it's a problem, say, that involves a customer or customer service. Let's say a customer calls in and they have a major issue or they show up. The first thing to do is just listen. Just listen, listen, listen. I ran into this problem a lot when I worked at the Country Music Hall of Fame and also for the Tennessee Titans. When you're in that environment, you're going to run into people with problems. So the best thing to do is just listen and provide a sympathetic ear. And a lot of times it ends up being an empathetic ear because it's something that you might have experienced in the past. And so listen. And then after you've listened and assessed the situation, do everything that you can just to make them happy, short of just giving away a bunch of things. But do everything and apologize too. And even if it's not something you created, a good apology goes a long way.