I think one of the important things in handling a difficult situation with a customer is remembering to maintain control of that situation, as well as control of your emotions. That goes a long way, because I mentioned it earlier, one of the main things that we got to do is deescalate certain situations, right? So if a customer comes at us with a certain kind of high energy, then we got to make sure that we're not matching that same energy, that we're reeling it in and bringing it towards the levels that they should be at, especially in a business setting.