I most recently was working for Lyft when I was able to address the situation with the driver. I did some research and I was also able to assist him and inform him to use a different application for better GPS navigation as well as updates. I also went further into research and found out, this happened to be in the city of Chicago, letting him know that in the future the city and one of the current navigation apps as well as a third party were planning on setting up beacons to help with the signals in multi-level street locations. This happened to be in the lower Wacker Drive of Chicago that he was having issues. So that was one of my most rewarding because there's only so much we can do with the technology but to be able to assist him and tell him that better things are to come and give him hope that he'll have a better experience with GPS navigation.