With my 10 plus years of various customer service roles, I am very adaptable. I have great communication skills. I also have a great willingness to learn and adapt to new systems. I also have a great deal of empathy, which can be great when dealing with insurance clients, because, you know, it doesn't always have the best reputation. But that's what we're here to change. And as an independent agency, I like that there are more products and more companies that can be offered to help offer those solutions at a price point that is right for the customer and their coverage.