As the administrative assistant, I may very well be the first face that many customers see when they walk in, so I must be polite and bring in my best self for that day. And I also must understand the culture of the community and the agency for sure, because I have to be able to properly represent the business in its best capacity. Also, I think that it's important for the administrative assistant to know every aspect of the business so that I can provide the necessary info, set up appointments, and get in contact with the appropriate individuals, and so, so much more. But I also must be easily adaptable and able to multitask, because I'm pretty sure not always will everyone be in office. So if I have that necessary knowledge, I can ensure that the business continues to flow.