Her two skills that I have, that I feel are so important in a position like this, which are empathy and resiliency. You have to have such a high amount of those, if you have a bad day, bad week, or bad month, you've got to be able to bounce back from that, and you have to be able to connect with your client. And if you don't have a high enough amount of empathy and resiliency, you're not going to make it.