So, with working in different industries throughout the years, I did definitely have my share of dealing with challenging clients. My number one would be probably insurance clients. I was a tolling dispatcher at the time, and I had a lot of insurance clients not understanding our protocol. So, therefore, when they didn't understand it, I'd kind of break down everything for them. And no matter how upset they would be, I would always keep my calm, because that's the only way we're going to get through each other, is when they understand me more at a pace level and they can get all their anger out. And after they get their anger out and they realize what I'm saying, they understand. And that is how I usually deal with things. I keep my calm. I try and talk things out as much as I can. I will explain the situation until the person has all their needs fulfilled.