One time while working for National General, I had an insured who basically called and she was upset because she couldn't get in contact with her adjuster. So basically, she just had a couple questions, but she was just upset basically because she couldn't get in contact with her adjuster. So I sent a message to her adjuster just letting her know that I had the customer on the phone, but she was busy. So basically, what I did was I just asked the adjuster questions for her, that way she can get everything answered. So she was happy then.