A typical day for me looks like logging on, checking my email, and then checking my schedule. Then I will log on to whatever I'm scheduled for. It's usually either phones or task work. If it is phones, I answer calls from our customers regarding the claims process, setting up any sort of rental and repairs that they need, or answering any questions about their policy for them. If I'm on task work, I basically follow up on claims and handle any pending work that needs to be done on a claim, whether or not that's doing a follow-up call or verifying rental's been set up.