A time that I have experienced a problem with a team member I feel like they're inevitable. Yeah they're inevitable but I feel like it's all about how you go about it so yes I have been in that situation before and in that situation I'm more of a non-confrontational person so I like to get to the root of the stuff like if we have an issue can we figure out what that issue is why we have the issue so that's what I did in that situation I just asked him a question hey I see you because what was this particular one I think my colleague had had rolled her eyes at me or something like that and it went a little further she was like getting snappy and getting you know very loud with me and I just asked the question like hey did I do something to you to make you feel a certain type of way if I did it's definitely not my character to make you feel any type of way so I do apologize for that and then it was like still snappy it was still like you know all of that stuff so I just again went back in and I asked another question hey so I see that you know the first question didn't go too well but I just want you to know that if there's anything that I did to make you feel a certain type of way I promise you that's not how I am and I just want to clear the air for that to not be so and if there's anything we can do going forward to make this a smoother transition with us that will be great after you know saying that a couple times because she didn't get the first time we were able to come to some terms of agreement she was really just not being well at her job and she just needed some assistance so I just later on ended up helping her with looking into some different avenues to be better in her job and we kind of hashed it out that way