If a client asks me a question that I do not know, I always seek to ask the next person or I do let the client know, hey, I do apologize, I don't have the answer to that question, but let me go ahead and place you on a one or two minute hold, let me go get that answer for you from someone else, from my colleague or a supervisor, someone that's around that can help me get the information that I need so I can provide to the client.