During my time at Legal Aid, we have been using LegalServer to track client intake and any other information we need to use. At the beginning of my work at Legal Aid, it was a little rocky from the start, but I have been able to be well-versed in the software, as well as in and out of the systems. A lot of clients that we serve utilize translators, so I've been able to develop my skills in using translating service and how to enter that into our system, as well as how to message other people within the company, and able to speak with paralegals, attorneys, anyone else I need to, as well as accessing any information I need to on the client, and kind of how to enter in the information so that all people can see it. What I do now is client intake, so I will call clients and get more information on the issues that they've been having so that when the legal team takes a look at their case, they have a lot more information about what's going on, and so I have to enter that, obviously, into our legal system so that they are able to see those notes. I also, as well, have used the Wave phone app in order to reach my clients, which was a bit rocky at the beginning, but I feel like I have a good grasp on it now, this being my third semester working with them. And I feel like once I was able to take a look at the systems, I spent a lot of time just clicking around and seeing what worked, as well as asking questions to the legal team, and I feel like I have a good foundation of these systems and how to work them.