How to handle a difficult client. Oh, they're the fun ones, let me tell you. I've been a difficult client myself. A lot of it is that they don't understand the full concept of insurance and I would start off by listening to everything that they have to say. Kindness and soft-spoken. They tend to calm down and when you let them talk and get all their frustrations out, you can normally talk to them. I mean, yeah, they can scream and rant and rave for five to ten minutes, but eventually they're gonna wear down. Especially if they're not getting the reaction out of you that they want. You're maintaining calmness and acting like, you know, what they're doing is not appropriate.