I believe that my manager would say that I should focus on improving my wrap-up call time, finishing a call in a timely manner. Sometimes when you have a customer that has a lot to say, it's kind of hard to wrap up the question, I mean, to wrap up that call because the customer has so many questions that they have. And I don't like to end a call when a customer has a question or if a customer has a doubt about something. I like to just answer all the questions that I can for that customer. And sometimes it goes over the time that's requested.