Hi, my name is Heather Miller. I currently work as a patient access professional one at Jenny Emerson's Methodist Hospital in Council Bluffs, which means that I check people into the ER, I check people into labs, I check insurances and all main things. The typical day is I set up my computer, I try to see if there's anyone in the ER that's an ambulance or anything or who hasn't been registered. If they are all good, I just continue until the next patient comes in. So I, on a typical day, they come in and for the ER, they say I'm here to see the ER, I'm here to be seen. I quickly open, register them, I get their name, last name, date of birth and then search it up on the computer. If they're a new person, I register them as a new person. If they're a current person, I just continue with their information that they already provided. And so after I get that, I ask what they're here for, they tell me what it is and then I call back. And then once I call back, I start doing the rest of the registration, which is like getting insurance, address, phone number, just clarifications and consent form. I do the consent form first because I know that many times that they don't get that time, I quickly do that. And then I just either, depending on the urgency, send them in the waiting room. And then if it's labs, I check them in, I give them the paperwork that they need or not need and then I either, if it's for a blood drawn, I let the blood drawn people know or if it's like a CT, I tell them where to go. And that's usually around the typical day of my job. There's always variations. I always make sure that every insurance is up to date or current or valid. And so if it's not, I work on it on my computer and off my off times when I'm not seeing a patient.