How do I respond when I don't know the answer to a question? So basically I love asking questions and if a customer or a client comes to me asking a question I would tend to say hold please let me just check on the information and I would definitely go ahead and seek help from either a co-worker or you know if it's possible I can Google it I would but I would definitely say with confidence and you know politely hey let me just check if there's an updated policy on this. I don't want to give you an inaccurate answer so let me just check on this for you you know so even though I don't know the answer myself I don't want to seem like oh I definitely don't know it at all so I would say oh let me just check on this for you let me just check if there's any changes before I give out this information.