My last job, I dealt with a lot of difficult customers, but I knew that they weren't mad at me. It was at like a bill, so I didn't get mad at them, and I stayed calm, and I was understanding with them. And, you know, it's easier if you're calm with a customer rather than taking out their anger back to them. So I'm not easily frustrated. I understand customers that they can get upset or frustrated, but I always know that it's not towards me, and I understand them, and I work with them so that they don't leave the company. They stay with the company. I try to find a way to work around it so that they're not so mad to try to satisfy their needs, and I try to go above and beyond with that, and I make sure that they don't leave. I keep them staying and coming back because of my customer service and the way that I act on the phone with them.