of work with and how I handled it. I would say we have numerous clients at FSA that can be labeled as difficult to work with. Customers who state their derogatory accounts are fraudulent when they aren't. Customers who missed one payment in a total of six months and things of that nature. Generally, how I handle these, I think it's important to have a proper tone of voice, show that you're listening, thoroughly explain the situation to the customer, and most importantly, provide next steps. They wanna know that you're listening and they want to be provided options so that they don't get a closed off answer that gives them no opportunity to feel like they can take action on the situation. I think the most important thing, as I said, inform them, you want them to know that you're listening to them and they want to be provided steps so they feel like there's something they can still do about it.