Well, one time I was working at a restaurant as a cashier, and the director of food and beverage enforced that we gave each guest two napkins per guest. So we received a lot of backlash from that, but I just stayed positive towards the guests, and I told them that I'm very sorry for the inconvenience. But unfortunately, whenever the policy, it changed, but that's because the economy changed. So the company had to change with the economy. Things got expensive, so they just did it for our company, which is best. Overall, it does hurt the guests, but I do make sure to apologize. And usually the guests do understand, as long as you're staying positive and you're listening to them complain. As long as you are actively listening to the guests complain, they usually do understand.