When I do not know the answer to something, depending on if it is company-related or unrelated to the company, usually I will seek out whoever is the next step above me. If that's a lead or a supervisor, I'll ask them and say, Hey, so-and-so had a question for this. Do we know that answer? If it's something a little bit more simple than that and I can just Google it, I will immediately head to Google. If it's a question about maybe... I'm trying to think of an example. In my previous job for data entry, when we were looking up products and how to classify them, I would need to go look up certain types of steel or handle types for knives or those kind of things for data entry purposes. So if it was something I was not already familiar with, I would just then search it.