Give me an example of how you use your persuasive skills to sell someone. Currently I'm selling used cars, and one of the add-on options that we have for used cars is an aftermarket warranty. With the aftermarket warranty, you know, there's features and benefits that we tell them, but another level of conviction that I give them is, you know, I tell them real-life issues that I've personally had, my girlfriend at the time had with her car, be it that I had EVAP codes on the car that needed to be looked at, so you have tech, mechanic, hourly rate, also any parts that needed to be ordered to fix the issue, were all covered by the warranty, told them that my radio had delaminated, which is a major ordeal, getting a brand new radio because of the delamination, told them that was all covered under the warranty, talked about how my girlfriend's rim caused an issue with her tire, that was covered, and you know, the cost of repairs far outweighed spending the extra money at the time to get the warranty.