Yes, at Cox I had a teammate that we didn't actually see eye-to-eye at the beginning. He's in the technical support department and I was in the billing department. And I had a customer who was very upset about his equipment not working and also his bill being higher than what he suspected it to be, significantly higher. So what we worked out, the teammate and myself, we shared our notes and we talked about what we can actually do to resolve the customer's issue. And we found out the equipment that he was using was not adequate for what he was trying to accomplish, which is running a home life business, you know. So what we've done, we found out the right equipment at the right cost and also reduce his bill down at the same time.