So, my goals within my last position were kind of a mixture of a lot of things. We kind of handled a melting pot of issues. One of the biggest was, of course, you know, to resolve issues that people brought into us by email. I had a very good track record of solving those issues. I even had times where the way that I worded my emails in order to deescalate and provide that information, you know, my supervisor was so impressed with those that she asked me to kind of lead a small meeting with other people to show the skeleton of how I build those so that other people could start presenting theirs in a similar way to me, but in their own voice. And I very often met the, you know, the email metrics that we were supposed to hit. You know, there were so many emails per hour we were supposed to do. I always had good quality scores, which was another metric. You know, I always had people come back saying that I had worked really well with them and everything like that. So I very, very often met or exceeded the goals that I had, along with goals somewhat outside of my technical role in that I had been working with my supervisor to potentially begin working towards moving up to something else. So I was taking on a lot of personal projects and I was able to handle those as well as my day-to-day work every day.