Let's see, how I would handle that would be to basically just make sure that the customer feels like they're being heard, and then also if they are being insistent or if they're starting to be a little difficult, just take down the information that they're needing answered if I'm not able to answer it right away and just let them know that I will go ahead make this my priority and research it and then get back to them with an answer. That's pretty much how I would handle it and just, you know, hear them out.