So, the biggest challenge we faced was just how volatile the market was really, you know, we had carriers that were pulling out of the DFW Metroplex. We had others that hadn't pulled out, but they tighten your guidelines up so much where it was, you know, unless it was a brand new house, it was practically impossible to write. You know, one stands out to me off the top of my head where I was able to help them, but it took a lot of work. It was actually the female agent's sister. She had a letter of policy lapse for non-payment. I wasn't able to get reinstated, and then nobody wanted to write this policy because she had a lapse in coverage because she had been non-renewed, you know, and had a policy lapse for non-payment, so it took me about a week and a half. I did find it took a lot of work. I worked with several different companies to go in and put together some quotes for her, and I finally got her covered, and it wasn't, it was not quite as good as what she had, but it was definitely better coverage than what she would have had had I not went through the third party, so I'll go above and beyond to go in and help. I've actually driven, you know, 30 miles to go in and help somebody sign paperwork because they couldn't figure out over the, you know, how to do it electronically, so just little things like that. I'll think outside the box to go in and help customers, you know, as long as it's ethical to help customers get their needs met.