I've absolutely had problems with team members before and that's something everybody runs into in their career path and it's something we don't like to acknowledge but it's there. Really, I've actually found one very basic common thing happens to really, you know, just speak with them, have a brief conversation, get them to open up a little bit. The number one thing people want is they want to be heard. They want someone to listen, someone to care about them. If you show them that you appreciate them, you're there for them, you want to be beside them, that little bit of kindness, that appreciation, that's going to do more than anything else for people. That's what's going to build rapport. That's what's going to resolve a situation. Sometimes the most difficult place to look is in the mirror and you got to realize there are things all of us do that get on other people's nerves. You got to realize it. You got to try to alleviate it and having that flexibility, being able to grow up, have that kind of maturity, bring that to the table, it's going to do phenomenal wonders for you.