So, in my last job, I had to train the new CSR because we grew so much, we needed multiple CSRs, and so I was training her on kind of the way that we did things and the way that we kind of worked, you know, the company as a whole, and she had done this before in the insurance auditing field, so she was not new to this, and her approach was a little different than mine. She was definitely very, like, I don't want to say bossy, but very demanding in the way that she would do things and just wasn't very lenient or very willing to, you know, hear people out, and so it was very frustrating at first because I'm trying to train her in the way that we like to do things, and she kind of has her own way of doing things, but then as time went on, I realized working with her strengths, which was getting people to listen to her and listen to what was needed and to hear her out and taking my strengths of building that relationship, building that rapport, we actually were able to use kind of both of our ways of doing things and mesh them into a new way that seemed to work for everybody regardless of their personality or the way they were used to doing things, so it ended up working out really, really well.