How do I handle difficult customer interactions? It just depends on what situation or frustrations that the customer is having, the issue that they're having. I try to address it, show empathy to them, and understand, you know, what they're going through and try to understand the situation so that I can explain to them the best resolution for the situation. And most of the time that does help and it's real smooth and the customer is satisfied when I'm done with them. And that's the ultimate goal, customer satisfaction.