Recognizing California's diverse population, I tailor my communication style to recognize different cultural backgrounds and also different varying levels of insurance knowledge. I empathetically listen to each concern and make sure I listen for context clues, adjusting my tone and language to make sure that I am effectively communicating any information that is needed. Doing this allows the customer to feel comfortable and empowered in having the conversation with me as I recognize that we all come from different places and that respect is a universal language.