In my position as the Pardon Coordinator at the Lehigh County Public Defender's Office, there's a lot of application denials I have to deal with. The key is to provide a window of hope. Essentially, I present them the circumstances they're facing, what I can and can't do to help them, why they don't qualify, and I always try and offer some resources to help them on their way if I myself can't help them through my pardon program. So I would say always leave a glimmer of hope, maintain a calm and collected demeanor, and just be considerate to the client.