My experience with customer service spans decades. From the first moment my career counselor got me a job at a title company, I have been working to serve the public in one fashion or another. From title and escrow and signing days to actually creating and delivering programs, touching people with service is something we're all involved in. From the moment you pick up a phone or the moment you open a letter and need to respond or somebody walks in to see you, everyone deserves to be treated with dignity and respect. And the first way we do that is to listen. So I think customer service is something that everybody needs to kind of have in their repertoire. But for me, my whole life circles around customer service.