I believe the most successful sales representatives are ones that are one honest feedback and explain the coverages what they do and do not do. I get many of my policies by referring of referrals for clients I wrote their policies they're very impressed of my feedback as far as whether coverages go as well as my communication. I do follow up I get their documents to them ASAP it's just I think a lot of times sales people they're like oh they're not gonna buy it oh well. Well there's other opportunities you gotta dig in for those multi lines and find out what you can get the cell phone and find out what the customer needs and then also advise them what he may want. I think education is a big point of being a successful sales rep. Thanks