First question, once I was adept in the job responsibilities, my previous manager just left me to do the job my own way. It was at Express Parts, Inc. That's the most prestigious management position I've held in the last five years. And it was the late evening to overnight shift that I was overseeing. So once I developed my own method and put it into action, and he saw the results for the drivers the next morning, he pretty much encouraged me to figure out my own process or tweak the previous processes to make it work better for myself and the company.