What I believe is an important quality would be building that relationship while listening to your customers. So if they're saying that they just want to make sure that this or that is covered, that you're not sitting there being too pushy by going, Oh no, no, you need to have full coverage. You need to make sure that you have bumper to bumper and it's going to cost like $300 more when they don't have that. So the success is listening and being able to successfully give them what they're asking for. Or if you are trying to upsell, explaining exactly why that is necessary and then trying to put a spin on, Oh, actually it's only like $10 extra a month.