Hello, my name is Tim Strohmeyer. Thank you for the opportunity to interview for the retention specialist position. I feel like this opportunity would be a good fit for me since I find satisfaction helping others and I feel that I know how to understand people's needs and satisfy their expectations. I took some time to research the Danny Day Agency as a whole and I was happy to see that there is a strong emphasis on team atmosphere and encouragement related to employee growth. As I stated in my assessment earlier, I lost my house in the 2018 car fire and that experience gave me a whole new understanding of the insurance process that followed. That situation forced me to understand the breakdown of my policies coverage in greater detail and I definitely think that would help me relate to customers and give them more of a personal example of how crucial it is to have adequate insurance coverage and how big of a role that played in the rebuilding process and what seemed like a never-ending recovery process at the time. I know there's been some changes in California with increased premiums and drop policies and I'm assuming that that has made it a bit more challenging to work within the insurance industry, but I do feel that I'm up to the challenge.