My biggest challenge I face with my current job is so at the end of the year we have a thing called open enrollment. Open enrollment is when new members would like to enroll in a Blue Shield plan, Blue Shield of California plan. And this particular day a member wanted to enroll in a silver 87 PPO. I've never done this challenge before so I used all my DLPs. I reached out to my support chat and we came to the conclusion and put that member with the correct policy.