A year ago in June of 2023, there was an agent of mine that was on the cusp of being let go because of sales productions. How I handled the situation and how it was resolved, I actually listened to his phone calls, listened to live calls and recorded calls, and I worked with him by correcting him what he was saying, how he was going about things, and how it was resolved was he increased his production by almost 50% in about six weeks, which basically saved his job.