Well, first of all, I want to make sure that I'm saying it with a smile, because for some reason when you do, your voice actually sounds better over the phone. And I would basically answer, thanks for calling Allstate. My name is Natalie. How can I help? And then I would listen to what they wanted to address and do the best I can to take care of their needs or refer them to someone else that knows more than me about that specific area that they need help with.