As a benefits specialist and also when I was in corporate training, things would change all the time and change relatively quickly. We'll get notices or whatnot that a procedure has changed and instead of doing it, you know, the one way, we have to turn around and do it another way and make adjustments. What I would typically do when changes occur is to A, make sure that I understand it completely and then notify the differences right away and then implement them right away. I would say an example of that would be when we had to make some adjustments to the operating system that we were using for one of the call centers that I was working with. That operating system was doing some serious glitching and was causing people to not be able to log in. So we had to quickly change from that operating system to another, had to quickly train people on how to do it and how to use it and make sure that that implementation took place in an easy and seamless manner. The key to any change is to stay calm, to stay productive, and to keep an open mind. Not all change is bad. A lot of times, change is good and making sure that you can adjust on the fly will help you be a successful customer service person.