In customer service, the first thing is when you're talking to a customer and you're asking open-ended questions and you're allowing the customer to speak and you're listening. So what I learned about listening and asking open-ended questions, finding out the needs of a customer and letting them speak, you can really pinpoint hot spots and things that will tailor to them. I've also learned to research. I went to school, I got a master's, and I graduated with honors. I learned how to research. I learned how to look things up. I learned how to look up records as an adjudicator for Arizona, for the Pandemic Unemployment Agency, to be able to give these people the best service. I had to deal with many, many, as I said, antiquated programs and dig through them. And in fact, by doing so, I was able to find out if the person was truly and legitimately able to receive some assistance. So I'm a little bit persnickety. I like to know things. I like to find out things. I'm curious and I do know how to research. I know how to talk to people, to gather information. And I know also how to talk to, to look up things and to do research and to look at trends. So those are some of the ways I've gathered data in the past. And I'm looking forward to learning more.