I start by building a customer-personal relationship, getting to know them, getting to ask them personal, not really personal questions, but getting to know them by asking them how many people live in their household, what insurance company do they have, do they have any pets. It always works for me when I get to know them because people love talking about themselves. And if they're a potential customer, they would want to listen and they would want to listen to me, they would respond to me in an easy way for me to sell them my product or because I already built a relationship between the both of us. And they are ready to listen and if I can get them to listen, they are my potential customer.