Yes, so I worked with a co-worker who is quite impatient with the root customers. He believes that if his approach is right, everyone should listen to what he has to say. So what I did was I helped him take a side step and then just look at it from a different perspective. Now, I threw a few questions at him. One, for example, was let's say if you had a close family member who just passed away and someone approached you in the same manner that we do, trying to help you out with something. Even if it could benefit you, you'd probably be very closed off, wouldn't you? And he answered yes to that. And I threw a few other situations. And so after explaining all of that, he finally came to the realization that sometimes you just end up catching people at a bad time. So all we can do is if you have a bad reaction, you know, move on, and hopefully we catch them at a better time the next time.