So, some of these I of course mentioned in the previous answer, but again, I've been working in customer service for 7 years, so I've got a lot of good customer service skills built up, and I'm always looking to rebuild on those, or to build further, rather to continue to build. You know, I just, I love to perpetually learn and grow my skills, I'd also, you know, be bringing to the table what I'm probably most proud of is my detective skills, my ability to really, really dig deep on those issues that don't have a solution right at the top, to, you know, put on my little Sherlock Holmes hat, and grab a magnifying glass, and start researching, start finding something to help solve the problem. Ultimately, my biggest drive is helping people, and solving problems, it's just what I do, my personal life and my professional life, I just help, love to help. Along with that, I have experience, phone, email, chat, so I've got all of those, I'm also super organized, I keep a planner for absolutely every day, both a physical one and a digital one, I also keep everything color coordinated, I keep little sticky notes for myself all over the place, so I do have a lot of those organizational skills to also bring in, but ultimately I think most important is that ability to look into things and help people, along with that, I have a very natural ability to de-escalate situations, I'm very good and very proud of my ability to de-escalate even the most intense situations.