When I worked for DISH, a fellow trainee had no way of getting to and from a work site, so I offered to be their ride to help them get to and from work until our training was completed, demonstrating a caring attitude. For competitiveness, during my time in CX Loyalty, I was constantly taking notes and walkthrough and devising walkthroughs to try to be one of the best in my recently trained class. Due to this, I not only helped multiple other trainees, but I also became promoted to a Tier 3 agent with only a few months from working on the floor. For professional, I did work for Bold Penguin, and I had a customer call being very volatile and quite abusive during the call. Rather than lose my cool, I remained calm, addressed their concerns, utilizing empathy and active listening. I not only got to calm them down throughout the call, but at the end of the call they did end up apologizing for those behaviors. Lastly, for strategic, I do often emphasize active listening skills, and this allows me to not only find answers to future questions and record them, it also assists in saving time and money for both the customer and ourselves by filling in these questions in advance.