I recently sold cable, internet, and home phone. So basically, a simple presentation would look like, thank you for choosing Spectrum. My name is Rebecca. How can I help you today? Customer would tell me what they're looking for. If I know that the customer is, let's say she's elderly, let's say that she's unemployed, but let's say she's home all day. We want to give her a good package. We want to listen to the channels that she's most familiar with and uses the most. And we want to get a package for a good rate that's going to fit that customer's needs and keep her here with Spectrum and confident in our services.