One of the successful sales experiences I had was I started out as a customer calling in at the State Farm with a complaint and she was furious because her rate had went up. But sometimes it's better just to let them channel all that frustration and get it out and don't interrupt and listen. By listening, I understood what her situation was and she had got another vehicle and that vehicle was, she was, you know, on her billing was charged for it but her other vehicle wasn't removed in time. So she thought that it had like doubled and that wasn't the case. But by letting her, you know, explain her frustrations and me listening to that, we came across that the real root of the problem was she was paying too high of an interest rate on her vehicle and she didn't know that State Farm is a bank and that we could refinance that vehicle. I think the best compliment I ever had in the sales experience was with her because when she found that out, I was able to refinance her vehicle and save her $4,000. And the reward behind that was we was focusing on that one vehicle and I guess the reward for me was I did such a good job with that, that I didn't think about her other cars and she asked me if I could refinance all her vehicles and she ended up saving, I think all together, it was like $7,000 over three vehicles.