So the answer to this question is I sell furniture so mainly our problems that we have are items that get delivered that gets damaged or maybe customers might have broken it and they don't want to say it so basically I just trying to reassure the customer you know we do apologize we're gonna get it situated for you coordinate with the delivery company when they'll be able to pick up the furniture like do an exchange also letting the customer know when we can do it and just swapping it out and getting it to them as soon as possible and making sure we do have the product in store so we're able to or if now we could just exchange it for another item and just also doing a follow-up call and making sure you know that the customer is pleased of what they receive if it's the same item or if it was an exchange for a different item and I just really believe on the follow-up calls