So, experience, experience, I've been doing this for, like I keep saying, I've been doing this for seven years plus, so I would say experience, confidence, and I'm not just getting into technical support or customer service. I do have a huge background in IT. So I'm very, very pertinent about knowledge-based environments. I'm very, very meticulous about my organization, organizing my desk, applications that I work with, phone systems, if I'm documenting with Salesforce, CRM, SEM systems, taking calls, Genesis Cloud, Avaya, I am very versed with those systems. And then a plus would be that I am bilingual. I am a native French and native English speaker, and I can express myself pretty well in both languages on a top-tier level. So I believe that my knowledge and my general know-how and then the knack that I have for customer satisfaction, and as a people's person as well, puts me in a position to stand out from other candidates. Thank you.