So, one day I was working at a store and a customer was wanting to return an item that had got shipped to their house and they wanted to return it because it was damaged. The box wasn't open yet and it was wet and just damaged, smashed. So they wanted to return it and we couldn't return it like that. I could not return the item like that. So I had to get my manager and I asked them if I could get my manager so that we could figure something out to return it because I wanted to return it but I couldn't because of the store policy of the damaged item. So I called the manager and the manager said that I could return it. I could go through with the return. So I returned it and the customer was very happy with my service to them and they just felt really grateful. So that was one time.