I have experienced a problem with one of my employees. He had mistakenly left a bucket overflowing, which caused a huge mess. Water was all over the floor, and it was a hazard for both employees as well as customers. I had gotten on to him, and we had gotten into it, had a little bit of an argument, and I basically, I took a step back, calmed down, came back to the situation and addressed it accordingly, made sure that I handled it with a level head instead of losing my cool.