When priorities change I would say, well very quickly, I would say just try to get everything that's the most important and most urgent out of the way first. You know, I don't have any experience with insurance but in my previous job, you know, we would get so many calls sometimes I would try to get the medication prescriptions or something that was urgent out of the way first before, you know, getting to the other calls where it was just, you know, calling about something that wasn't, that didn't need someone to look at it right away. And it was at a doctor's office, a cancer, for cancer patients.