In my previous job at Bankers Life Insurance, I was given a client from one of my financial advisors. The client had a negative experience with that financial advisor, so the bad experience was out of my control, but I did all whatever was in my ability to make their experience positive and I was able to explain everything step-by-step, make them comfortable, make them trust the company once again, or trust me as well, and actually have them purchase Life Insurance. That was a family, it was a mother, and I was able to actually get her onto Life Insurance plans and get her children onto Life Insurance plans just because she trusted me and she saw that I took on the role of helping her understand.