I try to make them feel comfortable, make them feel that they are not just another customer, that they are a friend. I chit-chat with them to lighten their mood. I've been able to pull people out of moods where they were very hostile and not very nice and I've been able to calm them down and talk to them and by the time they would leave my office they would be my best friend. I feel that I am very personable and outgoing enough that I can do this with customers. I do that now and I actually have customers who only will speak to me. So I think that building a relationship with customers, I can do that. I have done that in the past and I feel that I am a very personable and very likable person. I know my voice sounds weird. I do have a low voice but I can be empathetic, I can have sympathy, I can have joy, I relate to my customers as though they are my best friends and that way they always want to speak to me and I make sure that I get their issues resolved in a timely manner and make sure that I follow up and make follow-up calls and just, I don't know.