So, I've been in customer service for the past 16 years, starting in 2007. And in 2019, I started in the insurance industry. I was working in person for a state farm agent, and my primary role was lead generation and following up on leads, sales, you know, learning about the insurance industry in general. And from there, I moved to another agent's office where my role encompasses a little bit of everything. I'm the sales staff, the service staff, I help customers with billing, claims advice, kind of everything that would be involved in an agent's office. I'm currently licensed in property and casualty and life and health in Oregon, Washington, and Idaho.