So, a decision I made while under a lot of pressure. Sales jobs are a lot of pressure, especially when you are at the end of the month and you know it's time for your quotas to be there. So in that environment, every end of the month is, you know, high pressure time. So I know that I had a customer who was on my line towards the end of the month and it was a long call, you know. And I'm sitting here thinking like, okay, you know, I'm missing out on a lot of new opportunities trying to help this person who wasn't going to be buying anything. You know, they had some billing and things like that and of course we did both, we handled with both. So, you know, in that moment it was a lot of pressure to sell, sell, sell, but also help the customer with what they needed. So in that situation, because I was under a lot of pressure from, you know, supervisors and things like that, like, okay, you have to try to upsell on this call, although this person is very upset, you know, they're extremely escalated. What I did was completely devoted my attention to their issue, resolved it, and then just, you know, they were so happy and elated in that moment in order to, of course, still meet my quotas and make sure I'm doing what I'm supposed to do. I just kind of, once we did it like, okay, now that we've taken care of that, I do see that, you know, while we've been in here, you're very focused on saving money. So with that, I just want to offer you and let you know that there is this opportunity that you can save money by bundle, you know, and I just kind of went into it like that. So it's just a matter of, okay, I know what it is that I need to do and I know the pressure is high to do it, but I know that the customer will be a lot easier and susceptible to receiving my sales pitch if I handle what they need to handle first. So although I had that outside pressure, I just calmly said, hey, I'm going to get to it. Let's get this customer taking care of what they need first. And then I was actually able to make that sale. So no matter how much the pressure is, focus on what the customer needs and then get, you know, your sales pitch in if that's the job.