I consider my strengths to be an active listener, patient, project management, observant, diligent. The reason why I have active listening is I was a customer care rep for most of the time I was at United Sight Services. We go through a lot of rigorous training on how to deal with escalated customers. You have to have an understanding of where they're coming from. They're not really mad at you, they're mad at what's going on with their products. You need to hear what they're saying and then apply that to what they are looking for, which leads into being trained on the Richardson training, which was headed by a really excellent sales trainer. He was very knowledgeable. That training just involves you looking for what their pain chain is, a resolution to making a sale with what they're looking for. You have to have patience with sales because it is a demanding field. You also need to have patience with the customers because they maybe can't express what they're looking for, but you have to do that research. Project management, you have to make sure that your projects or your sales from start to finish are done correctly and finished on time and having the product delivered or set at the specific time. Product management is along that because you have a lot of KPIs that you need to follow. You need to, say, make 30 calls, outbound calls a day, while you're taking incoming calls from customers, dealing with issues that happen in their field. You have to have a lot of patience with dealing with customers. I think being open and honest with them goes a long way than being not open and honest.