One of the goals that I was given was one call satisfaction, and basically what that meant for our team was that we wanted to resolve our customer's issue within that first call so that they wouldn't have to make repeat calls, they wouldn't have to email in asking the same question. We wanted to make sure that their issue was resolved and that they were satisfied with the solution and fully understood their options in order to get to that point. In my particular role, I was kind of unique, I was one of maybe three that was able to work between departments and several departments and offer solutions throughout. So I was also given a series of small projects that would allow not only for the different departments to communicate more seamlessly, but to be able to help our customers quicker. So through that, I was able to build a system through Trello that allowed our various departments to not only see those issues, but see the resolutions that were given in the past with options that they would have in the future. And so those are two of the projects that I stand out the most in my mind that I'm most proud of.