Okay, hello, I'm Stephen, answering this question, what has you looking for a new career? What has me looking for a new career? In some ways, I'm not looking for a new career. I have been working in the area of customer service for three years. I'm also applying for work in the field of technical writing, which is what I have done for many years, actually. So I'm in between jobs right now, and the position here was similar to customer service. In fact, it might have even been advertised as a customer service position.