Truthfully, this question is so funny to me because I'm not sure anything that I did drove my manager crazy, but what I did do sometimes was allow the customer to get a little more talk time in than probably necessary. When I asked them my opening question, I gave them a little room to get comfortable with me. I thought that was what they were telling us, and the manager would come on and tell me, he said, go ahead and wrap that call up. You could have been dead that one. You know what they want. You gave them that plan already. All you had to do was just go ahead and close the plan, and I was like, the plan is closed. We just gave them a little chance to vent. Maybe they had something they really needed to talk about, and the manager would laugh and say, they are funny, and I can understand why you gave them a little more time than you would usually allow somebody to talk because most of my talk times during a call for MAPD or PDP plan would only last around 35 to 40 minutes. This potential client was already with us, but I was changing that plan because I found a plan that better fits her needs. At that time, she was so happy that I was able to give her something that she didn't even know that was possible, and that was so rewarding to me that I gave her a little more leeway than I would usually give a customer to hold on to the conversation, but at the end of the day, I still closed the deal, got the sale, got the bonus off of it, so everything went well, and I had a customer that was happy and that was willing to tell their friend, hey, we got a customer that I have a customer service agent or insurance agent that works for this company. They did me very well, and I would love for you to see if you can call and get them because he was amazing on the conversation, and that's the great thing about this is being able to be rewarding to the customer.