thing. So my goals in my previous position was helping our members by assisting them with their P&C or property and casualty insurance needs, and that includes giving them more information about the company's product or in-depth information of the company's product, depending on what state they are, and that comes down to the coverages that is required in their state, also considering their finance interests, and also considering their needs. What are they looking for? So my goal was to find out what exactly they are looking for when it comes to insurance, and be able to advise them on the way forward, and also solving the problems because most of the time when the insurance customers, they call in, they don't call in to say hello to us, they call in to maybe their premiums has been increased, or maybe the insurance has been cancelled, or maybe they want to add a vehicle, or maybe they, you know, the payment, they missed payment. So it was my job to make, or it was my goal to make that customer feel welcomed, and listening to them in order for me to be able to assist them and solve their issues. The next thing that also, another goal was to be able to build that rapport with our members, to maintain that relationship, to make them feel not just customers who bring business to us, our job, or my goal was to make them feel part of the companies that I was working with as a family, make them feel as a family, make them feel like if they have any issues, they can come to us and say, I'm going through this and this, and I would like you as my company, that I've been with for quite some time, to help me resolve it. So most of the time, our job was to solve their problem, to solve their issues. At the same time, they would call in, inquiring about the products that we offer. So my job was to provide that information, trying to upsell companies' products, as well as maintaining our customers and getting more business.