My number one approach is always working on having a strong rapport build with your team, meaning regularly checking in and always following up, providing open, honest conversation. Also always approaching the coaching with the intent to lead the agent to self-discovery, whether that means me asking open-ended questions, me playing a callback for an agent, or just overall going through a role play with the agent. As well, I think it's also really crucial to continue to implement new ways to keep your team motivated and engaged. In previous roles, we've had virtual karaoke nights as well as talent shows that help with engagement, but also help with adjusting to the remote setting and staying connected.