What have you done to improve your listening skill? Eye contact. When you're talking to a customer, always have eye contact. That way they know that you are focusing with them, that you are listening. And do not judge what they're saying. Don't judge and do not start talking while they are talking. Just listen. Try to stay focused. Show them that you're listening. Try to do one task while listening to what they are saying. That way they might be feeling like, okay, you know what, this is not a good service, customer service, and I don't need this. So just stay focused. Don't judge them. And listen. Make eye contact. I think these are the best skills that someone needed. Yeah.