Handling difficult customers is actually very easy for me. A lot of times it's just letting them get their frustrations out and speak their mind. But those that seem to kind of go a little above and beyond, for me it's just really letting them know that I'm going to go to the ends of the earth to help them with what their problem is, but I won't be able to do it if they want to continue talking to me and treating me like that. So if we can just take a moment, take a breath, reset, and get everything straightened out, I'm sure by the time we're done, any problem that they still have will be addressed.