Hi, my name is Mike Caprellian. The first question is what attracted me to this position? So I would say customer service, as well as the pay structure, salary plus commission. So working for Federal Student Aid, which I currently work at now, has given me extensive customer experience, performing supervisor callbacks for a variety of situations with satisfied and unsatisfied customers, working cases personally with the customer to get their case processed in managing, training and coaching new agents, as well as those who were already on my team. Also cooperating with management to implement new processes. So I've been around a lot of people in a lot of different positions, you know, the customer management, my agents under me, those who are kind of right at the same level with me. And I feel like I have really developed an understanding for how to address people, everything of that such that I believe could thrive in a sales environment. I think what separates me from others is.