Typically, my response to a question that I do not know the answer to is flat out saying I do not know the answer to this. However, I am adamant about doing my due diligence to research and find the correct answer. I will let whoever is inquiring that question know to please give me a little bit of time so I can come up with that answer and I will be back in contact with them with the correct answer. I have learned that making something up, talking out of the side of my neck, does not get me anywhere but into a deep hole. It may buy me some time right in that moment but it never ends well so the open communication and honesty of I do not know but I am going to find out and I am going to get you an answer with all the information that you need, I feel opens up a sense of honesty between the customer and myself as well as that I am willing to do my due diligence and then following it up with that return phone call or in person with that answer shows that I hold my end of the deal and follow through with what I say I am going to do.