When I was the service manager for the Kia dealership in Hilo, Hawaii, I had a great customer, sent me tons of referrals, just even cars that weren't Kias. Her Sorento, it had one of the modules go out, it was covered under warranty, so she was able to get put in a rental, but it was a special order part, it wasn't a common job that we continuously did, it was one of the rare ones. The car was semi-new, she had just traded in her previous vehicle for this one, so being excited about getting the new car and having warranty again, which is, I actually told her that her repair bill was around $3,000 and she was going to do it, which would have obviously been great revenue for the service department, but she had already put so much money into this car that I advised her, hey, why don't you go look at some options with the sales team and see if we can get you in something newer, and it worked out, and now she had warranty, so she didn't have to keep dumping money into this older Sorento, it was a 2007. So she went with that route, she was excited, she loved all the new features, but then a week and a half later, one of the modules went out in the computer, so that's a special order type part, not very common, obviously very frustrated. I helped set her up with her rental vehicle, covered under the warranty, but that has a certain cap as far as dollars, so being in Hawaii, this thing's shipping from the mainland, it took some time to get there. When it finally did arrive, we were on that edge of her rental running out. Problem was, they shipped to the store on the other side of the island, which was the Kona store, so to make sure she didn't have a lack of transportation, this information came through on a Saturday, so on Sunday, no one to deliver, stores were closed, but I managed both stores, so I had keys, so on a Sunday, I drove to the other side of the island, went into the service parts department, picked up the part, it's about an hour and a half drive to the other side of Kona, an hour and a half back, so I spent three hours getting it so we could install it Monday morning, first car in the shop that day, my main tech David installed it, we were able to get it done, reprogrammed, car running smooth, no lights, drove it, put about 20 miles on it myself to make sure no problems or hiccups, got it installed, had her pick it up, returned the rental car, and she didn't have to come out of pocket with anything, she didn't have any time without transportation for her and me, she was extremely satisfied that we were able to get that done because shipping it from the other side on Monday, we would have just ran into all types of headaches, so that was a time that I went above and beyond to do a great job for a customer.