There was a time where a customer called to get their PrEP medication, but they were calling for a long time, for a month, and no one was able to actually help them out. I just did the basics, like, I'm like, yeah, just leave me a message, and I'll give it to the nurse, or whatever, and that's where we both ended up the call, because I was like, I'll give a note to the nurse, but I felt really unsatisfied, because that's what the prior receptionist or nurses were doing, they were just saying, just, I'll send a note to the nurse practitioner, and the nurse practitioner will talk to you in a bit, and you'll never get an answer back, so I really felt really unsatisfied, because I felt like I didn't help that person at all, so what I did was, I called them back, and I personally went up to the nurse practitioner, and I personally was like, this person, this client's been calling for like, for a month now, for his PrEP medication, PrEP medication, so, it was very important, and I gave her the patient's information directly, and I told her to call in that moment, so I can interpret for him, and yeah, so she did that, and he got what he needed the same day, and I felt really proud about that, so I went back, and basically I did, I did more for that patient, because I felt really unsatisfied the first time.