Two things I enjoy at a job or in a career are anything that involves research. I love research. Anything that has to do with looking for something, bouncing around from different websites, or maybe even different documents and trying to find keywords or phrases. Anything that involves looking through old words or documents or anything like that. I love research. I also enjoy interacting with people. That is one thing that I do miss about some of my previous jobs was the interaction and being able to help people. Like when I was at the Country Music Hall of Fame, being able to give people directions around downtown or tell them what's playing at this venue over here tonight or what's playing over there the next night. I miss helping people in that regard. I think being in customer service, this job sounds like something that will allow me to revisit that. As far as things that I dislike, I don't like getting bogged down in a bunch of e-mails and returning e-mails. Did you get that e-mail? Did you get that in meetings? Just in too many meetings and e-mails, I think too much productivity and too much time that we need to conduct other business, gets lost and we're just bogged down and we need to have another meeting about this, another meeting about that. No, we don't. I promise this is probably done with an e-mail, but then e-mails sometimes get too long.