In my previous job as a customer service agent, I was supposed to check in passengers, check in their bags. Sometimes I found the passenger bags are little overweight. Maybe the bag is supposed to be 23 kg but the bag is 24 or something like that. So in some cases I allowed the passengers to have one kilo extra. When I see that maybe the passenger is struggling or the passenger have a certain sort of disability, it's going to be pretty difficult for the passenger to pay for that one. So after having the consent from my manager, sometimes depending on the situation, I allowed passengers to have 24 kilo or maybe 23.5 kilo without having a charge.