Going above and beyond what the typical insurance sales individual would do is kind of my thing. I always go above and beyond to get all the proper documents. I don't just say, oh, I'm sorry, underwriting didn't like it. I will contact the fire marshal, get that fire hydrant information. I will contact, you know, a construction company to get the invoices that I need to do proof of repair. My client doesn't have to do nothing. I do all of that. I get the permits and show that they do qualify. My one example that I have for going above and beyond, beyond just making a sale, I had a client who was a VIP client. He had issues with a claim, could not contact his adjuster. He called me, said he's been trying for weeks to contact this adjuster, left voicemail after text message and no contact. I told him, give me 10 minutes and let me see what I can do. I contacted the adjuster, voicemail, no response. I contacted his supervisor, voicemail, no response. And then I contacted the head of the claims department and told them my issue. Within a few minutes of hanging up with them, they called me back and said, the supervisor called me back and said that he was getting a hold of his adjuster and that he was immediately calling the client. The client called me back within that 10 minutes and said, I don't know what you did, but within 10 minutes, that guy called me back and we fixed and settled everything. He was completely happy with the service and he also came back a week later and insured one of his commercial businesses with me.