When I was working at a company called The Interest Group, the owner of the company, I actually had a room full of people that I had to win over. And the owner of the company created a website that didn't work. And I was at a franchise conference with all the franchise owners, and I had to face all of these franchise owners with this website that didn't work. And within six months' time, I redid the website and won over the confidence of the people in the company because I got them back on page one on Google. That was just one experience. I've also had many experiences where I'm dealing with the customer one-on-one at Safeway, and the customer is upset about something. And just by being empathetic, like I said before, and listening and doing everything that I can to help, I'm usually able to resolve the customer issue and win the customer over to my side and am usually getting thanked at the end of that for helping the customer out.