I will use my experience with Pet Pit Stop for this question. The biggest challenge I faced with that job was negative customer or client interactions dealing with people who were very upset whether it was emotionally due to their health, I'm sorry, due to their pet's health condition or they were very angry with prices, services they received, not getting answers, anything along those lines. Dealing with the angry clients was definitely the biggest challenge because it can be hard to sometimes want to stay professional when you feel like you're being personally attacked for something that is completely out of your control. But I will say the way I always solve those problems was trying to maintain respect with them and with me and just finding a way to mitigate or cool down the situation by relating to a client, validating their feelings, making them know that I understand where they're coming from, their concerns are being heard and laying out different paths of resolution that we could take and I will say in my experience there and my experience in the past that approach has always benefited me and it has always led to clients feeling like they got a solution while not adding fuel to the fire.