What separates me from other candidates is honestly my experience. I'm 48 years old. I'm grounded. I am secure. I'm married. I have a mortgage. We have car payments, things of that nature. Coming to work, showing up for work early, going above and beyond for customers or members of the company is my goal. At USAA, I have been commended for that time and time again. I speak to members or customers how I would want to be spoken to. I think as agents, it is our job to do whatever it is that needs to happen in order to get the end result that the customer or the member is looking for. I truly do believe that that is our job to take care of these folks for their continued patronage to said business or just for that word of mouth. They're talking to their friend and their friend says, well, who do you have insurance with? Because insurance is a necessity in life. And they say, well, I have insurance through whoever they may be with. And if they've had a bad experience, that word of mouth is going to affect at least 10 people from that person that had that bad experience. And then, of course, that number is going to grow. Those 10 people are going to tell 10 more people, so on and so forth until things start to eventually hurt the business. And looking at profitability from my own personal bottom line and the company's personal bottom line, in my opinion, is my responsibility as being that first point of contact with the customer.