I had a client come in for a activation for AT&T and I was trying to explain to them how it works, what the plan is, and they didn't understand it correctly and they were getting mad at me. They didn't, you know, they didn't, they wanted a discount and I calmly explained to them, no, you know, this is the plans, there is no discount except, you know, military elder discount or something like that. I just calmly explained them and I just calmed myself down and at the end of the day it worked out pretty well.