The most important qualities of a successful service representative is actually practicing customer service. And what I mean by that, the customer service that we get nowadays is not the same customer service that was available maybe about, say, 10 years ago. You have to be human with people, and that's what I think is missing in customer service. Right now, it appears that people just want to get the job done just for the sake of saying that they've done something for a customer, but actually showing the human side of it. The human side has gone away. No one shows empathy. No one actually shows any type of emotion anymore. It's just get it done, and that's it. So that's the part, I think, is what is successful at being a service representative.