As far as my resume and my background and why I'd be a great fit for this position, I've been doing customer service for three plus years now, and so helping customers and understanding their needs and talking to them and explaining to them what their problem is and figuring out exactly what they need is just something that I've been doing for a while now, so it comes naturally to me. And then on the side of insurance, I haven't touched on that yet. As far as sales, I've been doing my own sales because I have a personal training business and I wrote my own sales script and I schedule my own sales calls using Calendly, so sales is not something that's new to me. I've been doing it pretty consistently on a day-to-day basis.