The only thing that comes to mind when I can think of justify or break a company policy or procedure is when it comes to claims that aren't exactly normal. There's always going to be these weird situations with certain claims or information that you just find out that you might have to go a little bit unorthodox with how you handle the situation. I wouldn't necessarily say it's just about breaking the policy or the procedure. It's more so you talk to management, talk to your coworkers, and it's a decision that is made there and after to handle it differently. I would say usually the policies and procedures are usually set there for a reason, but obviously like I said, there's always going to be some weird case where you may need to handle things differently.